The InterContinental Hotel & Conference Center Cleveland is a full service luxury hotel that brings together plush guest rooms and suites, fine dining, comfort amenities, state-of-the-art conference facilities, and a dedicated talented staff.
The sophisticated Hotel offers 300 elegantly appointed guest rooms, including 23 suites, 3 restaurants, 2 lounges, 24-hour in room dining, 24-hour fitness center and tech savvy conference and meeting facilities.
Star Rating:
Local Attractions:
Cleveland Clinic, University Circle, Case Western Reserve University, Cleveland Museum of Art, Botanical Garden, Natural History Museum, Rock & Roll Hall Of Fame, Great Lakes Science Center
Hotel Reviews for Intercontinental Hotel & Conference Center
4.0out of 5Based on 125 guest reviews, Very Good
Based on 156 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
74
Very Good
47
Average
16
Poor
8
Terrible
11
Most Recent Traveler Reviews:
“Excellent place to stay for visit to Cleveland Clinic”
May 13, 2013
AHM, LA | Trip type: Business
Located next to and connected with Cleveland Clinic. Stayed one night for business. Excellent staff. Very welcoming facilities. Room was clean. Starting to show its age but still in good...
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Located next to and connected with Cleveland Clinic. Stayed one night for business. Excellent staff. Very welcoming facilities. Room was clean. Starting to show its age but still in good shape. The dinner at the bar was excellent albeit crowded. Breakfast was like Embassy suites ie buffet and made to order omelets. Lunch was buffet too. Overall very pleasant experience BUT would not stay there for tourism purposes, Only if you have something to do at Cleveland Clinic, Its not in a great area and there is nothing of major interest near it. I did not see the bill so was worth it for me :) « less
Read management response to this review.
Management response from Kim Knoll, Manager
Dear AHM,
We value and appreciate all of our guests comments and pleased you enjoyed the hotel. Thank you for taking the time to share your comments on your recent stay with us. Should you visit Cleveland again I hope you will have time to visit Cleveland's cultural gardens in University Circle which is a mile away.
Sincerely, Kim Knoll Business Travel Sales Manager
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“You can check in, but you're never going out again!”
May 4, 2013
FSTraveler99, Atlanta
It's an Intercon, right? So one expects certain things, such as a reasonable level of customer service from the front desk, and to actually be able to get transportation to,...
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It's an Intercon, right? So one expects certain things, such as a reasonable level of customer service from the front desk, and to actually be able to get transportation to, say, go out to dinner. Yikes!
Lets start with transportation.... After a half hour wait for a cab, a rickety Econolone van showed up - no way my husband with his recent surgery and straight leg brace could get into that. So I went inside and talked to the head bell captain - he made a call and told us it would be at least another 20 minutes. So we gave up and went inside to their restaurant (already reviewed that one). Oh we'll, maybe that is what the purpose of no transport is.
Ok - the front desk. Went down at moon to try and switch hubby onto a handicapped room, as he will be here for a month and unable to bend the leg - very difficult to get up, take showers, etc. So the lady was supposed to call me at 3 pm to look at a handicap ready room - never happened. I called down at 3:30 and talked to someone who promised to call me back. I gave up waiting at about 4 and called again, spoke to third woman, got put on hold and passed to a guy. To his credit, this guy eventually realized the issue and showed me an upgraded handicap room, which we took. But the frustration factor was completely avoidable. « less
Read management response to this review.
Management response from Kim Knoll, Manager
Dear FSTraveler99,
We welcome feedback from all of our guests. Your opionions are important to us and helps identify areas of needed improvement. We apologize for any inconvenience you experienced. We have taken note of our valuable comments and will use them to improve the quality and services we offer to our guest.
Once again, I apologize for any incovenience. Sincerely, Kim Knoll Business Travel Sales Manager
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“Conference”
May 2, 2013
Buggsie1221, New York City, New York | Trip type: Business
I was there for a conference two weeks ago. Very close to the Cleveland Clinic. They had a few restaurants which had ok food. The service was ok, nothing to...
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I was there for a conference two weeks ago. Very close to the Cleveland Clinic. They had a few restaurants which had ok food. The service was ok, nothing to boast about. Bed was fantastic, had good night sleep. Large bathroom. Check in and check out was easy. The sad part was there was no store around to buy anything, not even to buy water. « less
Read management response to this review.
Management response from Kim Knoll, Manager
Dear Buggsie1221,
Thank you for taking the time to share your comments. We appreciate and value all of our guests opinions and use them to make improvements to the services we provide.
Sincerely, Kim Knoll Business Travel Sales Manager
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“Poor Security and Service”
Apr 27, 2013
Gordonm1, Pasadena, California | Trip type: Business
I stayed at this hotel last week for one night. While the room was nicely appointed, the room was a bit worn out. There were stains on the carpeting both...
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I stayed at this hotel last week for one night. While the room was nicely appointed, the room was a bit worn out. There were stains on the carpeting both in the room and in the hall ways. The bigger issue surrounded a security incident which was totally ignored by the hotel staff. I was working in my room the morning after my arrival at around 7:30 am when my door opened to my surprise. At first I thought it was the housekeeper (even though there was no knock). Instead it was a man (unknown) that thought he was checking into the room. I immediately notified the front desk and asked for the manager. The front desk staff said the mgr was in the hotel and they would have him contact me. He never did. I stopped down by the desk twice and tried to find the manager. He was never located. I even gave them my cell phone number. He never called. This is simply not acceptable. « less
Read management response to this review.
Management response from Kim Knoll, Manager
Dear Gordonm1,
Thank you for taking the time to bring this issue to our attention. I have requested that one of the front desk managers reaches out to contact you directly.
Again, I sincerely apologize this instance occured. Regards, Kim Knoll Business Travel Sales Manager
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“Less than expected”
Apr 22, 2013
Joyce K, Mount Pleasant, South Carolina | Trip type: Family
I visited Cleveland for appointments at the Cleveland Clinic. The Intercontinental couldn't be more convenient. We got off to a rough start as I was told when I made the...
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I visited Cleveland for appointments at the Cleveland Clinic. The Intercontinental couldn't be more convenient. We got off to a rough start as I was told when I made the reservation that I would have a suite on the Club level. I asked several times for the reservationist to confirm this as I questioned the wording of the room description. She checked with a supervisor and assured me I had reserved a Club suite. When we checked in, we were told that the room was not a Club room and to upgrade would cost $79 per night. After a lengthy negotiation and our threat to go elsewhere, the front desk manager honored their commitment for the Club room at no additional charge. Although I had insisted on the Club level, the Club itself was disappointing. Items at breakfast were stale and cold; afternoon tea sandwiches were dried out and the variety was uninspired.. Certainly not worth the proposed $79 upgrade. The room itself was very nice. Comfortable with a broad view of the city. Housekeeping was inconsistent, replenishing towels and toiletries sporatically. Overall, the hotel has some tweaking, particularly in the food area, to earn its 4 stars. « less
Read management response to this review.
Management response from Kim Knoll, Manager
Dear JoyceK,
We apologize that your stay was less than what you expected. I have shared your comments with our managers to discuss providing better service to our guests. Thank you for sharing your comments and we hope that you will choose to stay with us again.
Sincerely, Kim Knoll Business Travel Sales Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Our cancellation policy for individuals are as follows:
An individual has until 6:00pm the day of arrival to cancel reservations and not be charged.
Group policy for guest rooms is 80/20 attrition.
Our group policy for banquet events is as follows:
Room Types - Intercontinental Hotel & Conference Center
One King Bed, Accessible
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Standard, One King Bed, Club Level
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Standard
One Bed or
Two Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are provided. The private bathroom has complimentary toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Standard, One King Bed
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are provided. The private bathroom has complimentary toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Two Twin Beds, Club Level
Two Twin Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Superior, One King Bed
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are provided. The private bathroom has complimentary toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Executive Suite, One King Bed
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Junior Suite, Club Level
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Amenities - Intercontinental Hotel & Conference Center
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Currency exchange
Electronic key card
Elevator
Mini bar
Movies in room
Non-smoking rooms
Office or business center
Private bathroom in room
Private car parking
Quiet location
Radio in room
Restaurant
24 hours room service
Safe in rooms
Shop
Shower
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Intercontinental Hotel & Conference Center
Hopkins International Airport (CLE)
Distance: 15 MI/ 24.14 KM NE
Taxi Fee: $35.00 (USD)
Time by taxi: 30 minutes
Time by train: N/A
Burke Lakefront Airport
Distance: 1.2 MI/ 1.93 KM E
Taxi Fee: $10.00 (USD)
Time by taxi: 5-10 minutes
Time by train: N/A
Alt. Transportation: RTA (6)
Alt. Transportation Fee: $1.25 (USD
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: NONE
Testimonials: Why use Hotel Planner?
"Fantastic!! I will definitely come back for future travel. I just input criteria, and the rest is done for me! I wish I'd discovered this years ago!!" R.T. - Columbus, MS
"I really enjoyed utilizing this service because it did all of the work for me. It provided several great options for our group which gave us an affordable rate with great ammenities. Luccio Pelloso is a wonderful sales manager and did everything he could to accomodate us. Thanks for everything." K.S. - Chicago, IL
Previously Known As: Intercontinental Cleveland, Intercontinental Hotel Cleveland
Based on 156 traveler reviews 
Value
Rooms
Service
“Excellent place to stay for visit to Cleveland Clinic”
“You can check in, but you're never going out again!”
“Poor Security and Service”
“Less than expected”
One King Bed, Accessible