All guest rooms are brand new as of January 2004. Recently renovated in 2008. This is a beautifully renovated hotel with a full complimentary breakfast buffet (including our famous hot cinnamon rolls, eggs items, bacon, sausage, juices, coffee, hot and cold cereal, yogurt, fresh fruit and more). Complimentary shuttle within Hartford proper ina7 mile radius to the hotel. Convenient location with easy access to interstate as well as FREE parking! High speed wireless internet in all guest rooms and public areasincluding meeting rooms. Pay per view movies and nintendo in all guest rooms.
Star Rating:
Local Attractions:
Mark Twain House, CT Science Center, Wadsworth Atheneum, Lady Katherine Cruises,CT Comvetion Center, CT Epo Center, XL Center, Comcast/Meadows Music Center, Hartford Stage Theater, Theaterworks, Webster Theater and much more. We offer COMPLIMENTARY Hotel Shuttle to all of the previous locations.
Hotel Reviews for Holiday Inn Express Hotel & Suites
4.0out of 5Based on 116 guest reviews, Very Good
Based on 117 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
50
Very Good
35
Average
14
Poor
12
Terrible
6
Most Recent Traveler Reviews:
“The Good, The Bad and, The UGLY”
Apr 12, 2013
TomGNorthport_Ny, northport, ny | Trip type: Business
THE GOOD
Stayed 3 nights, April 2013 for a convention in Hartford where ALL the hotels were booked solid. Hotel is right off I91 south of Hartford ... very convenient....
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THE GOOD Stayed 3 nights, April 2013 for a convention in Hartford where ALL the hotels were booked solid. Hotel is right off I91 south of Hartford ... very convenient. Plenty of free parking - very noisy Days Inn parking lot immediately next door. Arrived late and our reservation was as booked. Room 236. Room was a "junior suite" (OK size w/sofa bed and, king size bed). A small, dorm-size fridge was sitting in the room (almost stubbed my toe on it) and a microwave was on top (kind of like my old college dorm room). Not so aesthetically pleasing but, they both worked.
THE BAD Ridiculously noisy old-style window heater/AC. Cycled on and off all night ... made more noise than the airport next door. Bathroom: OK sized with some toiletries BUT, the toilet seat would not stay up without holding it up - found out the 'hard' way on that. The granite overhang on the counter behind and above the toilet juts out way too far so, this was a real annoyance for any guy. Pillows: awful. Marked "Soft" and "Firm" - both were very uncomfortable. Mattress was so-so.
THE UGLY Breakfast - everything is pre-fab (eggs, pancakes, etc.). The "World's BEST Cinnamon Buns" (their claim, not mine) were frozen in the middle and sat under a warmer (maybe the guy putting this stuff out figured that the bun would 'eventually' warm up?), no such luck. Even the bacon was lousy. Coffee was luke warm but, we later discovered that there was an urn going with HOT coffee. Best part of breakfast was the fresh fruit ("World's BEST," mind you).
Surprise Guests: For our 3rd and final night at this motel, the management gave us a send-off "surprise gift!" That's right, a really obnoxious bunch of high school-aged girls running up and down our hallway, slamming doors, talking/screaming/laughing loudly in the hall outside our room and generally unsupervised by chaperones and/or parents. After repeated dirty looks opening the door to our room and glaring at them several times, I finally stormed out into the hallway, told them to stop or else I'd call the front desk. Finally, QUIET. But, why should this be? *Note to Management: When you have adult guests staying more than one night (paying BIG $$$, no less - this isn't an inexpensive motel), maybe it would be thoughtful TO NOT stick a bunch of noisy, adolescent girls in rooms surrounding MY room? Just one of those timely suggestions.
To sum it up: the motel is indeed, an easy hop, skip and jump into downtown Hartford. Other than that, we won't be back. Holiday Inns used to be a lot better. These days though, I'll pass and try to stay at a Hampton Inn. « less
Read management response to this review.
Management response from Hartfordgm, General Manager
Dear TomGNorthport_Ny;
I apologize that you did not enjoy your stay with us. We did have many groups in house that weekend as Hartford had many ongoing functions. Depending on room types requested we do try to block groups near each other. In the future, if you are staying at a hotel if you notify the front desk of another guest disrupting your stay we do act on it.
Please know the cinnamon rolls are not frozen the warmer is not to cook them but to keep them warm and the glaze melted. The guest makes the pancakes by depressing the quantitiy desired and the batter is made fresh daily. The breakfast is standard to Holiday Inn Express's and I am sorry that you did not enjoy your express start breakfast.
If you would like to contact me directly you may email me at hartfordgm@wnwhospitality.com.
Thank you
Lisa Bublitz GM
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“Good Hotel, Easy Access to Freeway”
Mar 16, 2013
Bentonwoods | Trip type: Family
We arrived late and were greeted warmly. No problems checking in. The room was standard Holiday Express - very clean, comfortable, and affordable. We got a good nights rest. Rooms...
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We arrived late and were greeted warmly. No problems checking in. The room was standard Holiday Express - very clean, comfortable, and affordable. We got a good nights rest. Rooms were quiet.Breakfast was free and pretty basic. Since we are not big breakfast eaters, I can only it had the stuff we liked. It was very easy to access the freeway when leaving. All staff members we interacted with were very cheerful and efficient. We did not use the pool or weight room but they looked nice. « less
Read management response to this review.
Management response from Hartfordgm, General Manager
Dear Bentonwoods,
Thank you for taking the time to complete a review on our hotel. I am glad to read that you enjoyed your stay with us and you were greeted warmly upon arrival.
Many guests enjoy the convenience of our hotel off of the highway and complimentary parking with the free shuttle service.
We hope to see you soon!
Lisa GM
« hide
“Great stay”
Mar 14, 2013
jason201, Fort Worth, Texas | Trip type: Business
Good experience for a week long business trip. Hotel was clean staff was nice. Best part was the shuttle service. Very knowledgeable and personable driver named Santos. Gave good recommendations...
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Good experience for a week long business trip. Hotel was clean staff was nice. Best part was the shuttle service. Very knowledgeable and personable driver named Santos. Gave good recommendations on all sorts of things to do during my stay. Would love to visit again with less work, more playtime. « less
Read management response to this review.
Management response from Hartfordgm, General Manager
Dear jason201,
More play and less work always sounds better. Thank you for taking the time to acknowledge Santos, our Shuttle Driver. He is a team player and knows Hartford area to make great recommendations.
We hope to see you again and of course for more play!
Thank you,
Lisa GM
« hide
“Nice, Clean, Great Staff”
Mar 14, 2013
Robert H, Alexandria Bay | Trip type: Business
I don't usually write reviews of hotels but this was a good one for being a chain on the lower to mid level. While not in a neighborhood that offers...
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I don't usually write reviews of hotels but this was a good one for being a chain on the lower to mid level. While not in a neighborhood that offers much other than business, the hotel is easy to find from the Interstate and next to the general aviation airport. Plenty of parking and the outside is well maintained. The rooms are clean and in good shape. The staff were very welcoming and engaging. They seemed happy that I was there, good sign! The breakfast is a little weak but not terrible just limtied selection. I can always find cereal or yogurt and a banana. If you want a breakfast buffet you should go elsewhere. Overall a good experience and would recommend. « less
Read management response to this review.
Management response from Hartfordgm, General Manager
Dear Robert H,
Thanks you for the recommendation of our hotel and staff! I appreciate your time. Many guests do enjoy the convenience of complimentary parking as downtown charges and we offer a free shuttle service so you don't have to worry about traffic!
Hope to see you soon!
Lisa GM
« hide
“Excellent Hotel”
Mar 4, 2013
Kevinc445 | Trip type: Friends getaway
I recently stayed at this hotel for one night as me and friends attended a concert at XL Center. Super clean hotel, amazing service, shuttle service that brought us anywhere...
more »
I recently stayed at this hotel for one night as me and friends attended a concert at XL Center. Super clean hotel, amazing service, shuttle service that brought us anywhere we needed to go. The room was outstanding, showers/bathrooms clean. An excellent hotel that was just what we needed. Would absolutely stay here again « less
Read management response to this review.
Management response from Hartfordgm, General Manager
Dear Kevinc445,
Thank you so much for an awesome review! I agree we are a good place to stay when having events in Hartford as we do offer the complimentary shuttle so guests do not have to worry about driving in unknown territory or pay for parking.
Hope to see you soon!
Lisa Bublitz GM
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
This room measures 350 square feet (32 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker is provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Two Queen Beds Standard Room Smoking
Two Queen Beds
This room measures 350 square feet (32 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Two Double Beds Standard Room Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Two Double Beds Standard Room Nonsmoking
Two Double Beds
This room measures 350 square feet (32 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
One King Bed Standard Room Smoking
One King Bed
This room measures 350 square feet (32 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
One King Bed Standard Room Nonsmoking
One King Bed
This room measures 350 square feet (32 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker is provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Junior Suite One Queen Bed Smoking
One Queen Bed
This room measures 350 square feet (32 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Junior Suite One Queen Bed Nonsmoking
One Queen Bed
This room measures 350 square feet (32 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker is provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Holiday Inn Express Hotel & Suites
Air conditioning
Alarm clock
ATM
Car rental
Central location
Clothes drying
Complimentary breakfast
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Ironing facilities
Jacuzzi
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV - Free HBO
Travellers cheques accepted
TV room
VCR or VCP
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policy$25 one time cleaning fee for pets UP TO 35 lbs.
Airport & Shuttle Information - Holiday Inn Express Hotel & Suites
we are 17 miles south of Bradley International Airport (BDL) and across the street from Brainard Aiport, a commercial airport catering to private aircraft.
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: We offer a complimentary shuttle 7:15 am until 9:00 pm in a 5 mile radius to the hotel.
Testimonials: Why use Hotel Planner?
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Based on 117 traveler reviews 
Value
Cleanliness
“The Good, The Bad and, The UGLY”
“Great stay”
Two Queen Beds Standard Room Nonsmoking
One King Bed Standard Room Smoking
Junior Suite One Queen Bed Smoking
Junior Suite One Queen Bed Nonsmoking