The Royal Hawaiian Hotel has remained an icon of luxury and romance. This legendary Waikiki Beach hotel known as “The Pink Palace of the Pacific,” is recognized around the world. The Royal Hawaiian Hotel is the ultimate Hawaii vacation destination for Hawaii honeymoons, family vacations, and anyone seeking elegance from a bygone era.
Star Rating:
Local Attractions:
Zoo, Kapiolani Park, Surflessons on Waikiki Beach, Water Activities, Snoreling, Submarine Tours, Island Tours, and much more
Hotel Reviews for Royal Hawaiian a Luxury Collection Resort
4.5out of 5Based on 1124 guest reviews, Very Good
Based on 1,318 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
757
Very Good
304
Average
160
Poor
56
Terrible
41
Most Recent Traveler Reviews:
“Beautiful Hotel”
May 15, 2013
Chantelle K, Wollongong, Australia | Trip type: Couples
A truly unique experience. Step back in time with a touch of class. The rooms where of an average size but it did have a modern bathroom .Staff where very...
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A truly unique experience. Step back in time with a touch of class. The rooms where of an average size but it did have a modern bathroom .Staff where very friendly .Pool was a little small but with the sandy beach right their who cares. Crystal blue water with lots of beach chairs .The manicured gardens are amazing ,this is a hotel you must stay at. « less
“1920's unsurpassed elegance,pink and anthurium heaven”
May 14, 2013
amandav1717, Sydney, Australia | Trip type: Friends getaway
You walk into your parents time in the 1940's with bowls full of 50 white and red anthuriums everywhere you look.The huge round gold glass and iron lights above you...
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You walk into your parents time in the 1940's with bowls full of 50 white and red anthuriums everywhere you look.The huge round gold glass and iron lights above you are the original lighting,There is a small window of "gatsby" dresses to show the fashion of the time. The one shop the bloew my mind was heavily beaded purses od fish, large shells and the best was a GUITAR for the rockers wives that stay there, I have yet to cost how many thousands of dollers they cost. The outdoor reastaurant had lounges and bar looking onto the beach,with hawaiian soft band playing,the ambiance we immediately felt was total relaxation in the upmarket enviroment If I had $1000 a day to spend on a hotel this is in the bucket list.I was in love as soon as I walked in the door.. « less
“Rooms not up to standard”
May 14, 2013
TarakayAustralia, Australia | Trip type: Couples
We stayed at this hotel for 5 days at the end of April. The room was small, and the balcony quite ugly with painted concrete floor and dividing wall. The...
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We stayed at this hotel for 5 days at the end of April. The room was small, and the balcony quite ugly with painted concrete floor and dividing wall. The rooms have shutters and you can hear them open and close next door and above. The bathroom was awful. The shower was in the bath right next to the toilet. Only one sink, all cramped. We couldn't use the airconditioning as it was so noisy and cut on and off all night. We had this attended to, but can't be fixed as this is how it is. We had a room in the tower, and it would never stay here again, even if it was for free. The swimming pool is tiny, you can't swim in it There is another pool a little bit bigger, but quite unacceptable for what we thought was a 5 star hotel. Wait times checking in was long. Staff were not familiar with the layout of rooms. We asked for a quiet room and were put next to the lifts oposite the service door. After the first breakfast we had breakfast at another hotel every day and all our meals at other hotels. Pleased to leave. « less
“Beautiful Hotel, Great Service”
May 12, 2013
Lynne M, Aurora, Colorado | Trip type: Couples
We were greeted by courteous valet & bellman. While checking in (which was quick) we were given hibiscus tea and cool clothes to refresh with.
The grounds are stunning, the...
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We were greeted by courteous valet & bellman. While checking in (which was quick) we were given hibiscus tea and cool clothes to refresh with. The grounds are stunning, the large porches with rocking chairs & couches are more than inviting. We did have drinks and an appetizer the Mai Tai Bar. It was a nice place to grab a drink and a quick bite while people watching. This hotel is very close to lots of shopping, whether upscale or souvenir shopping. Everyone we encountered at this resort was happy, helpful and courteous. We stayed in a Garden View room. The only thing that failed to meet our expectations was the extremely small bathroom-barely enough room for 1 person. However, this is the only place we would ever stay when we visit Waikiki again. Mahalo! « less
“Beautiful, Historic”
May 12, 2013
CAWorldtraveler, San Jose, CA | Trip type: Family
Overall, we really liked this hotel. It is a beautiful hue of pink. Service is generally good. We stayed in the heritage section. The rooms are nice but rather small....
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Overall, we really liked this hotel. It is a beautiful hue of pink. Service is generally good. We stayed in the heritage section. The rooms are nice but rather small. You can walk to the Royal Hawaiian mall in less than a minute through the garden. The hotel is on the beach and the tower rooms face the Pacific ocean. The lounging chairs on the beach were rather expensive at $40 plus tax for one umbrella and two chairs. It is fine if you plan on spending the entire day there but expensive if you want to spend a few hours in the morning and a few in the evening. Azure (the onsite restaurant) had great review. The food was good, service excellent. The food on its own was a 8 on 10 but when compared to Alan Wong, was a 6-7 on 10 where Alan Wong was a 10.
The primary reason for giving this hotel a 4 start Vs. 5 star is lack of consistency in service. I would say 80% + staff were nice and always greeted/smiled whereas the other 20% did not. We did not get offered their signature welcome drink when we checked in around 2:30 Pm whereas everyone else we saw checking-in over the next few days seemed to receive it. Not a big deal but highlighted inconsistent service. Also, one evening the housekeeping came for turn-down service and when I opened the door, just asked if I need anything and was handing me the chocolates. She seemed very disappointed when I asked her to come back in half-hour and do the turn-down. She was really nice after receiving a nice tip on return. This was another example of lack of consistent service. Besides the reception that lacked warmth, I must recognize the Concierge and the Car Valet staff for being super nice.
We also went to hotel Halekulani for lunch at the poolside restaurant. Loved the food and service there and all the staff in that hotel was super nice. The car valet also got us a few bottled waters when we were leaving. Later, one day when we were going for a hike and I asked the car valet at the Royal Hawaiian for bottle water, they said they don’t have it…….come on….every hotel of this caliber and even less has it. These are kind of things that show a clear lack of attention to detail, which puts this hotel not in the same category as a Halekulani or a Ritz or a Four Seasons. However, you can beat the fact that you are staying on Waikiki in a historic hotel where many heads of state and celebrities have stayed.
Must do in Oahu (there is probably a lot more but we had limited time):
1. Waikiki beach, especially at sunset 2. Snorkel, swim or just laze at Hanuma bay. Get there early – around 8 Am and bring your own umbrella, food, drink etc.
3. If you are a foodie or are celebrating a special occasion: a. Eat a dinner at Alan Wong b. Breakfast at Eggs n things « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Room Types - Royal Hawaiian a Luxury Collection Resort
Royal Ocean View
One king bed or two twin beds with premium bedding. Views of Waikiki Beach and the ocean. Located in Historic Building. 330 square feet. Sitting area with armchairs. Large desk. Flat-panel TV with premium channels. High-speed Internet access (surcharge). IPod-compatible clock radio. Luxury bath amenities.
Royal Ocean View Escape
One king bed or two twin beds with premium bedding. Views of Waikiki Beach and the ocean. Located in Historic Building. 330 square feet. Sitting area with armchairs. Large desk. Flat-panel TV with premium channels. High-speed Internet access (surcharge). IPod-compatible clock radio. Luxury bath amenities.
Ocean Suite
1 king bed. Premium bedding. Desk. In-room safe (accommodates laptop). Wireless high-speed Internet access (surcharge). Flat-panel television. Cable/satellite television channels. Premium television channel(s). Pay movies. Phone. Voice mail. CD player. Clock radio. Refrigerator. Makeup/shaving mirror. Designer toiletries. Bathrobes. Slippers. Bathroom scale. Hair dryer. Handheld showerhead. Iron/ironing board. Welcome amenities. Electronic check-out. Air conditioning. Climate control. Window opens. Non-smoking only. Daily housekeeping.
Island Spa Suite
1 king
Premium bedding. Desk. CD player. Flat-panel television with premium cable/satellite channels and pay movies. Wireless Internet access (surcharge). Fax machine and laptop-compatible safe. Refrigerator. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning. Non-Smoking.
Tower Ocean Front High Floor Escape
One King Bed or
Two Double Beds
Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers pay movies. Request an in-room massage. A refrigerator is supplied. You will have bathrobes, slippers, and designer toiletries. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Premium Tower Ocean
One King Bed or
Two Double Beds
Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers pay movies. Request an in-room massage. A refrigerator is supplied. You will have bathrobes, slippers, and designer toiletries. A safe, a laptop-compatible safe, and a desk are among the conveniences offered.
Tower Ocean Front
One king bed or two twin beds with premium bedding. Private balcony with views of Waikiki Beach and the ocean. Located in Royal Beach Tower. 350 square feet. Arm chair and desk. Flat-panel TV with premium channels. High-speed Internet access (surcharge). IPod-compatible clock radio. Minibar. Luxury bath amenities. Access to Royal Beach Tower Lounge.
Premium Tower Ocean Escape
One King Bed or
Two Double Beds
Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers pay movies. Request an in-room massage. A refrigerator is supplied. You will have bathrobes, slippers, and designer toiletries. A safe, a laptop-compatible safe, and a desk are among the conveniences offered.
Amenities - Royal Hawaiian a Luxury Collection Resort
Air conditioning
Alarm clock
ATM
Baby facilities in room
Baggage storage facilities
Breakfast in room
Car rental
Central location
Charge for early check out
Child facilities
Clothes drying
Complimentary breakfast
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Free local calls
Games room
Garage
Golf course on hotel grounds
Grocery service
Hairdryer available
Hair dresser
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private garden grounds
Quiet location
Radio in room
Refrigerator
Restaurant
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Shows or evening entertainment
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Tennis court
Terrace
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Royal Hawaiian a Luxury Collection Resort
Airport is 40 miniutes from the resort, about a $30.00 cab ride
Airport Shuttle? Sorry, no airport shuttle available.
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Previously Known As: Royal Hawaiian, Royal Hawaiian Hotel, Starwood Hotels in Waikiki
Based on 1,318 traveler reviews 
Value
Rooms
Cleanliness
“Beautiful Hotel”
“Rooms not up to standard”
Royal Ocean View
Island Spa Suite
Tower Ocean Front High Floor Escape