The newly renovation Crowne Plaza San Jose Downtown is located in the heart of downtown San Jose just 3 miles south of the San Jose International Airport. We are directly across from the McEnery Convention Center and within easy walking distance to all downtown attractions including the Tech Museum, San Jose State University, HP Pavillion, Center for Performing Arts, California Theater and more! Very close to several restaurants, bar and night life. All of our guest rooms feature the Crowne Sleep Advantage with plush duvets, luxurious bed linens, multiple pillows and sleep amenities including an eye mask, ear plugs, lavendar spray, drape clip and a nightlight. All rooms feature CD player/alarm clock/radios. Hotel offers 6,865 square feet of meeting space amoung 5 meeting rooms. Our ballroom is 5,874 square feet and can seat up to 450 people banquet style.
Star Rating:
Local Attractions:
San Jose Tech Museum, San Jose Museum of Art, HP Pavillion, Center for Performing Arts, Children's Discovery Museum, Planetarium
“Good hotel and location, with some traffic noise”
May 11, 2013
SBSmith, Massachusetts, USA | Trip type: Business
Was here for three nights on business. A good room, with a good hot breakfast. A number of restaurants were within walking distance. My room was on a fairly low...
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Was here for three nights on business. A good room, with a good hot breakfast. A number of restaurants were within walking distance. My room was on a fairly low floor, facing the street. Although there was definitely some traffic noise, it wasn't enough to stop me from sleeping. « less
“Great Location. 50-50 Shot at a Good Night's Sleep.”
May 7, 2013
Westcoastbiz | Trip type: Business
A bit about me - I travel 40-50 nights a year on business, mostly in the western US. I prefer to stay at Starwood and Hyatt properties.
This was my...
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A bit about me - I travel 40-50 nights a year on business, mostly in the western US. I prefer to stay at Starwood and Hyatt properties.
This was my second stay at this Hyatt Place. The second experience was very different from the first. I'll get to that. First the good stuff:
The staff was friendly and helpful. The rooms are well furnished and updated with good lighting and of reasonable size. They're a bit smaller than newer Hyatt Place locations, but you are in the city, so it is to be expected. There is a 42" HDTV with convenient jacks for external devices. There are convenient power outlets at both the desk and the bedside table for charging gadgets. The complimentary breakfast at Hyatt Places is better than most (though not as good as a Homewood Suites). And, the location is excellent. There are several nearby restaurants and entertainment venues.
Shower quality, toiletries and towels are decent. The showers in Hyatt Place properties have glass doors rather than a curtain rod. The sinks and countertop space is rather small - only about 30", so not a lot of room for your toiletry kit.
In-room coffee service is average, with off-brand coffee and powdered whitener rather than real half & half.
The fitness center is on par with similar business class hotels, with 4 treadmills and ellipticals, dumbells, and complimentary towels. But, there was no lat pulldown machine.
There is no complimentary bottled water in the room. But if you ask at check in, and you belong to the Hyatt Gold Passport program, they'll probably give you a comp'ed bottle, as they did for me.
"High speed" internet was not. Speeds were pretty average by hotel standards, which is to say awful. 90ms ping / 1.12Mbps download / 1.32Mbps upload. I travel with a 4G mobile hotspot and don't rely on hotel wifi much anymore. I was able to watch a show on Netflix in the fitness center, however, over the hotel wifi.
I'm always disappointed when there is no recycling program as was the case here. It seems so simple.
There is a $21 nightly parking charge, which is not unexpected when in the middle of the city. There are no additional resort fees (which always results in a full star deduction for me).
This is a bit of an older property - a former Crowne Plaza, I think. As mentioned above, the interiors are fairly well updated, but elevators are older and slower, and there are signs of age.
Now for the really bad, which is the noise. You have a 50-50 chance at a good night's sleep. If you get a room facing the parking garage you're in luck. If you get a room facing the street, even on a higher floor, you won't need to bother requesting a wake-up call. You'll hear occasional noises from the light rail system throughout the night, but the train schedule really ramps up between 6:00 - 6:30 am, and you are right on top of it. This is not temporary noise that goes away, unlike the jack-hammering from the construction site across the street, which began in earnest shortly before 7:30 am.
All in all, it's below average for a Hyatt Place. It both prospers and suffers from its location. While fairly well-updated, there are signs of an aging property. « less
We enjoyed our stay here. The hotel was nice, rooms were clean, staff was friendly. The breakfast was very good, with many options. Perfect location. Within walking distance to many...
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We enjoyed our stay here. The hotel was nice, rooms were clean, staff was friendly. The breakfast was very good, with many options. Perfect location. Within walking distance to many restaurants and attractions. Parking was about $20/day. « less
“Very accommodating!”
Apr 28, 2013
jojojibboo, austin, tx | Trip type: Business
I stayed in this hotel in April 2013 and experienced two very different scenarios. My first night, I had a second floor room facing San Carlos Street. All night long...
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I stayed in this hotel in April 2013 and experienced two very different scenarios. My first night, I had a second floor room facing San Carlos Street. All night long I was awakened by cars, trucks, the train, you name it. I didn't get a wink of sleep. The next morning, I was quick to ask for a room on the back side of the hotel - facing the parking garage. The Hyatt staff was quick to accommodate my request and boy was I glad. The rest of my stay, I slept very well in a very quiet room.
Breakfast was free and was much better than most hotel breakfast buffets. It included many choices to pick from such as bagels, toast, muffins with bacon and eggs, oatmeal, yogurt, fruits, cereal, and on. The free wifi that came with the room was very good - fast speeds and I kept my connection when using it. The staff was quite friendly and the rooms were very clean and included a mini-fridge.
As for the location - for downtown San Jose the location was superb. It is across the street from the convention center and around the corner from several museums and great restaurants.
The cons for my stay were: the noisy room on the street-side of the hotel and the wait for the elevator. This was a bit annoying as one of the three elevators was out of service all week and all stairwells lead outside. « less
“A hidden gem”
Apr 26, 2013
OaklandJeff, Oakland, CA | Trip type: Business
Lately I've been disappointed in Hyatt properties I've stayed at, but the Hyatt Place in San Jose was a clear exception. My room was fairly spacious, with a small seating...
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Lately I've been disappointed in Hyatt properties I've stayed at, but the Hyatt Place in San Jose was a clear exception. My room was fairly spacious, with a small seating area containing a built-in sofa. It was nicely decorated and well lit. The staff was uniformly friendly. I really appreciate the fact that they have a bar/lounge area with food and drinks available 24/7, and computers with a printer available in the lobby.
The only negative I experienced was occasional long waits for the elevator. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
One King and One Sofa Bed Non-Smoking
1 king bed (Hyatt Grand Bedâ„¢). Sofa bed. 450 square feet (41 square meters). Desk. 42-inch flat-panel HD TV with premium cable channels, pay movies, and laptop compatibility. Complimentary wired and wireless Internet access. Telephones offer voice mail and multiple lines. Coffeemaker. Wet bar with granite countertop. Refrigerator. Video-game console. Bathroom with granite countertops. Hair dryer. Complimentary newspaper. Connecting/adjoining rooms available.
Two Double Beds Non-Smoking
2 double beds (Hyatt Grand Bedsâ„¢). Sofa bed. 450 square feet (41 square meters). Separate sitting area. Desk. 42-inch HD flat-panel TV with premium cable channels, pay movies, and laptop compatibility. Complimentary wired and wireless Internet access. Telephones offer voice mail and multiple lines. Coffeemaker. Wet bar with granite countertop. Refrigerator. Video-game console. Bathroom with granite countertops. Hair dryer. Complimentary newspaper. Connecting/adjoining rooms available.
Amenities - Crowne Plaza San Jose Downtown
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Charge for early check out
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Garage
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Radio in room
Restaurant
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Crowne Plaza San Jose Downtown
San Jose International Airport located just 3 miles from the hotel. No hotel shuttle. Taxi fare is $13-18 one-way
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 203 traveler reviews 
Value
Service
“Great Location. 50-50 Shot at a Good Night's Sleep.”
“A hidden gem”
One King and One Sofa Bed Non-Smoking