HOMESTEAD STUDIO SUITES SAN ANTONIO AIRPORT

Kristina - Thank you so much for sharing your experience with us. We appreciate you letting us know about the bed and the room not being as clean as it should have been. We are sorry for those issues, but we are happy to read that you were pleased with the hotel staff.

Thank you again for your review. We look forward to welcoming you back in the future! « hide

Jean - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our hotel and the staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. « hide

Thank you for taking the time to review your recent stay at Extended Stay America San Antonio - Airport. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I do regret that our housekeeping schedule was not made clearer to you when you made your reservation, since that might have prevented your being inconvenienced. As is true with all Extended Stay Hotels(sm), our hotel provides one full housekeeping service after every seven days stayed. In addition, for guests who require more than our standard service, we offer extra daily services for an additional nominal fee. Operating this way allows us to continue offering our suites at outstanding rates, and still provide our guests with the exact number of housekeeping services they prefer. I do appreciate the opportunity to address your concerns about the cleanliness of your accommodation. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Standard cleaning procedures include a thorough cleaning and disinfecting of kitchens and bathrooms. Additionally, prior to making any room available, we inspect it to ensure that our normal procedures have been followed. Given the account you described, there was clearly an unacceptable break down in our regular operations, so I have met with my staff to determine a system for preventing a repeat occurrence. Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada. « hide

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America San Antonio - Airport. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location. « hide