HACIENDA SAN MIGUEL HOTEL & SUITES

Calle 10 Norte ·1500 Entre 5a Y Rem, Cozumel 77600 Mexico (MEX)
2.5 Star Downtown Hotel
20.51452-86.94599
Check availability
Very Good
4.5/ 5

Based on 83 guest reviews

Show Guest Reviews
  • Free breakfast
  • Avg. Group Discount of 21.0%!
  • 11 rooms in hotel
  • Hotel has 2 floors
  • Hotel has 3 suites
  • Check-out time: 12:00 noon
  • Groups & Meetings rating of 7.8/10

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Include Discounts:

Room Types

Check Rates Beautiful Garden View Room with 1 Queen Bed Kitchenette Appliances and Utensils
Non-Smoking
Check Rates Beautiful Garden View Room with 1 Queen Bed Kitchenette Appliances and Utensils Airline Employees
Non-Smoking
Check Rates Double Studio Bed and Breakfast
Non-Smoking
Check Rates Studio
Non-Smoking
Check Rates Studio with Kitchenette Garden View 344 Sq Ft 1 Queen Bed or 2 Queen Beds
Non-Smoking

Local Attractions

Located in the most exclusive zone in the downtown of Cozumel the biggest island of Mexico in the Caribbean. Within walking distance from the main plaza where you will find unique shopping, wide variety of great restaurants, entertainment and the most prestigious dive operators.

Verified Reviews of Hacienda San Miguel Hotel & Suites

Below are the verified reviews from guests that we have booked recently:
"Five stars! Beautiful suites and we felt pampered."
Overall Score5.0/ 5
Honestly I am very particular about where I stay. My wife and I were very impressed the hospitality, location and beauty of the Hacienda. We were close to downtown and felt safe. The interior decor of our spacious room made us feel the Mayan culture. The terrarium greenery is beautiful! The customer service was impressive, the management spoke perfect English and the room service even cleaned our dishes! Wow! The only regret I have about leaving a good review is that I might not be able to find a room here next time I want to visit Cozumel.
(Individual traveler, booked 1 room), from US flag
08-Jul-2014 Verified Review

Summary of Verified Reviews

Summary of 136 verified reviews

80
Very Good

Very good city hotel. Friendly staff and great nearby bars and restaurants. Pleasant hotel grounds.

“Within walking distance to the city” “Nice garden area”

Excellent City Hotel Top 9% in city
Great Budget Hotel Top 20% in city

Good to know

  • Good kitchenette

    “Separate kitchen” “Nice kitchen”

  • Pleasant hotel grounds

    “Beautiful courtyard” “Beatiful garden”

  • Old rooms

    “Old fridge” “Amenities are older”

  • Friendly service

    “Staff was very friendly” “Lady manager was very sweet”

Review highlights

Location

88/100
49 reviews

Great location. Near the city centre and great nearby nightlife. Relatively close to the beach.

“Also a short walk to the ferry” “Within walking distance to the city” “Close to the sea”

Service

86/100
59 reviews

Efficient, friendly service with a nice reception.

“Staff was very friendly” “Lady manager was very sweet” “Front desk people were cordial”

WiFi

50/100
6 reviews

Regular internet service.

“Internet never worked” “Wi-Fi didn't work”

Room

49/100
60 reviews

Dilapidated rooms and bathrooms. Room cleanliness, beds and minibars are as expected. Large rooms with nice kitchenettes. Outdated rooms with bad A/C.

“Old fridge” “Amenities are older” “No ceiling fans”

Pool

33/100
5 reviews

Bad pool.

“No swimming pool”

Breakfast

33/100
16 reviews

Bad breakfast.

“Breakfast was not very good”

Ranked top 76% by couples, with a score of 78

Good to know

  • Great location

    “Also a short walk to the ferry” “Within walking distance to the city”

  • Room is not nice

    “Old fridge” “Amenities are older”

  • Fantastic service

    “Staff was very friendly” “Lady manager was very sweet”

  • Friendly service

    “Staff was very friendly” “Lady manager was very sweet”

Review highlights

Location

86/100
12 reviews

Great location.

“Also a short walk to the ferry” “Within walking distance to the city” “Close to the sea”

Service

85/100
12 reviews

Friendly service.

“Staff was very friendly” “Lady manager was very sweet” “Front desk people were cordial”

Beach

78/100
4 reviews

Beautiful beach.

“Close to the sea” “Beach chairs were provided”

Amenities

77/100
7 reviews

Great amenities.

“Studio was roomy” “Beautiful courtyard” “Really nice room on ground floor”

Comfort

74/100
6 reviews

Rather comfortable.

“Quiet neighborhood” “Great AC” “Separate kitchen”

Room

55/100
14 reviews

Room is all right.

“New televisions” “Old fridge” “Amenities are older”

Vibe

31/100
5 reviews

Poor vibe.

“Old fridge” “Amenities are older”

Ranked top 94% by families, with a score of 72

Good to know

  • Friendly service

    “Staff was very friendly” “Lady manager was very sweet”

  • Fantastic service

    “Staff was very friendly” “Lady manager was very sweet”

  • Room is not nice

    “Old fridge” “Amenities are older”

  • Great location

    “Also a short walk to the ferry” “Within walking distance to the city”

Review highlights

Location

88/100
6 reviews

Great location.

“Also a short walk to the ferry” “Within walking distance to the city” “Close to the sea”

Service

87/100
9 reviews

Friendly service.

“Staff was very friendly” “Lady manager was very sweet” “Front desk people were cordial”

Comfort

65/100
7 reviews

Beds are decent and generally comfortable.

“Quiet neighborhood” “No ceiling fans” “Separate kitchen”

Room

45/100
9 reviews

Rooms are subpar, but beds are decent.

“Old fridge” “Amenities are older” “No ceiling fans”

Review highlights

Service

88/100
5 reviews

Fantastic service.

“Staff was very friendly” “Lady manager was very sweet” “Front desk people were cordial”

Good to know

  • Good kitchenette

    “Separate kitchen” “Nice kitchen”

  • Pleasant hotel grounds

    “Beautiful courtyard” “Beatiful garden”

  • Friendly service

    “Staff was very friendly” “Lady manager was very sweet”

  • Near city centre

    “Within walking distance to the city” “Within walking distance of the town”

Review highlights

Location

88/100
36 reviews

Near city centre in a great location.

“Also a short walk to the ferry” “Within walking distance to the city” “Close to the sea”

Service

85/100
40 reviews

Friendly service and great reception.

“Staff was very friendly” “Lady manager was very sweet” “Front desk people were cordial”

WiFi

50/100
6 reviews

Regular internet service.

“Internet never worked” “Wi-Fi didn't work”

Room

46/100
43 reviews

Bad A/C in poorly-maintained rooms. Old rooms, yet somewhat clean with nice beds. Large rooms with nice kitchenettes.

“Old fridge” “Amenities are older” “No ceiling fans”

Breakfast

40/100
9 reviews

Bad breakfast.

“Breakfast was not very good”

Ranked top 80% by couples, with a score of 79

Good to know

  • Room is not nice

    “Old fridge” “Amenities are older”

  • Fantastic service

    “Staff was very friendly” “Lady manager was very sweet”

  • Great location

    “Also a short walk to the ferry” “Within walking distance to the city”

Review highlights

Location

86/100
7 reviews

Great location.

“Also a short walk to the ferry” “Within walking distance to the city” “Close to the sea”

Service

85/100
6 reviews

Fantastic service.

“Staff was very friendly” “Lady manager was very sweet” “Front desk people were cordial”

Room

54/100
10 reviews

Room is all right.

“New televisions” “Old fridge” “Amenities are older”

Review highlights

Service

86/100
12 reviews

Fantastic service.

“Staff was very friendly” “Lady manager was very sweet” “Front desk people were cordial”

Location

85/100
5 reviews

Great location.

“Also a short walk to the ferry” “Within walking distance to the city” “Close to the sea”

Comfort

65/100
5 reviews

Comfortable.

“Excellent AC” “Spacious rooms” “Quiet location”

Room

48/100
10 reviews

Room is not nice.

“Old fridge” “Amenities are older” “No ceiling fans”

Breakfast

31/100
4 reviews

Bad breakfast.

“Breakfast was not very good”

Review Semantics by TrustYou

Customer Reviews of Hacienda San Miguel Hotel & Suites

4.5 out of 5. Based on 83 guest reviews , Very Good

Property Description

Since 1999 Hacienda San Miguel Hotel & Suites, inspired on the authentic Mexican colonial architecture. Features comfortable Studios and Suites fully equipped with kitchen utensils and decorated with unique touches on a different concept of tourism, surrounding an exhuberant garden plenty of multi-color flowers and exotic plants. Beauty, Quietness and personalized service at its best!

Details / Other Expenses

Check In: 3:00 pm
Check Out: 12:00 noon
Year of Last Renovation: 1999
Floors: 2
Rooms: 11
Corridors: Both Interior and Exterior Hallways
Non Smoking Rooms: 11
Handicap Rooms: 1
Suites: 3
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 0
Dist. to Food/Bars: 0.5 Mi
Dist. to Nearest Gym: 1.0 Mi
Policies / Expenses
Cancellation:
Jan 4 - Aug 31, 14 days before of the arrival 100% non refundable. Sept 1 - Dec 17, 7 days before of the arrival 100% non-refundable. Dec 18-Jan 3, 2011 30 days before of the arrival 100% non-refundable.
Typical Group Deposit: 20%
Total Taxes: 19.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 16.00%
Occupancy Tax: 3.00%
Additional Person Fee: 18.00 Per Person

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Baggage storage facilities
  • Breakfast in room
  • Camping or barbeque facilities
  • Car rental
  • Central location
  • Complimentary breakfast
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Express Check-Out
  • Free local calls
  • Hairdryer available
  • Internet - wireless
  • Internet is Complimentary
  • Kitchen facilities
  • Laundry valet service
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Private garden grounds
  • Quiet location
  • Refrigerator
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • Terrace
  • Travellers cheques accepted
  • TV room

Airport & Shuttle Information

1 KM away from the airport.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

We offer free Continental breakfast that includes coffee, orange juice and bread with butter and jam. We take breakfast to your room every morning.

Hotel Rate Trends at Hacienda San Miguel Hotel & Suites

Rate fluctuations of Hacienda San Miguel Hotel & Suites

The chart above shows averages of prices for both group/meeting quotes and the best individual traveler rates our system could find at the time the group bid was entered. The most competitive group deal shown is 58.2% in March 2015 and the highest average individual rate is $94 in the month of July 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hacienda San Miguel Hotel & Suites in a month when rates are lower.

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