Best Western Grand Manor Inn

971 Kruse Way, Springfield, OR 97477 United States (USA) near Exit 195b a on I-5 (~0.4mi)
View Map Reservations: 1-800-760-7718
2.5 Star Property
44.082620-123.039958
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very Good
4.0/5

Based on 478 guest reviews

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  • We have an outdoor pool ready for use
  • Free breakfast available
  • Avg. Group Discount of 9.5%!
  • Fitness center on property
  • Hotel has 65 rooms
  • Check out time: 11:00am
  • Groups/Meetings rating of 6.3/10

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Grand Manor Inn

Below are the verified reviews from guests that we have booked recently:
"Unfortunate Experience."
Overall Score2.0/ 5
This was our first trip since Corvid 19, so we were really looking forward to it, but if this is the new norm it's our last hotel visit. The room was clean but the bathroom door wouldn't shut, no television, no housekeeping services during stay (no clean towels/no coffee refills), shower stall has no place to hold soap other than floor, although the shower floor was textured the flooring in the rest of the room became extremely slippery, the bed made a horrible sound and the left side of bed dropped about 4", so when the chair made a similar sound was afraid my husband was going to be dumped on the floor. Forget complimentary breakfast. Forget complimentary breakfast. And the PRICE same as when it was a pleasure to stay there!
(Individual traveler, booked 1 room), from US flag
01-Sep-2020 Verified Review, stayed from Fri Aug 28 to Sun Aug 30 2020 at a $103.99 average nightly rate.
"Next Year"
Overall Score4.0/ 5
Flipped over to next year. Event canceled.
(Individual traveler, booked 1 room), from US flag
25-Apr-2020 Verified Review, stayed from Fri Apr 24 to Sun Apr 26 2020 at a $106.24 average nightly rate.
"Over charged me and won't refund my money."
Overall Score1.0/ 5
While visiting my Brother in the hospital I needed to I reserve a room for myself and my elderly parents. I looked up hotels close by and found this one. I called the online number to reserve the room and proceeded to book the room for myself and my parents. I have the online representative my information which included my credit card. He charged my credit card and all was good. When my parents and I left to go to the hotel we went to the front desk. They asked if I had a reservation and I replied yes, The desk clerk looked it up and found the reservation. He said he needed my credit card which I thought was normal because they have to have on on file. Little did I know they charged my credit card which made two charges for the same night. The next day I looked at my credit card charges and there were three charges. The first two were for $123.12 and a $7.99 service charge. In addition there was a $107.85 charge. When I asked the desk clerk he looked it up and said there was only one charge of $107.85. I thought, well maybe the first was a hold and would disappear after a day. All three charges went through on my card. By then I was back in Portland two hours away. My Parents were still there so I sent a screenshot to my Mom and she presented it to the desk clerk. He called his supervisor out and after a while the Supervisor finally admitted that I had indeed been charged twice. He told my Mom he would credit my account. It has not happened still to this day. I disputed the amount with my bank but they said they contacted Best Western and they could only see two charges that were different. The 17th and the 18th because I had paid for two days. The first online charge for the 17th of $123.12 and $7.99 they didn't see. Some how when you book online they cannot see it at the front desk. I still do not have my credit of at least one of those charges for the same day of the 11/17/19. This is absolutely ridiculous that they can't see a charge to their establishment. It does not appear the staff at this hotel care about overcharging their guests. Disgusted in Portland, Darren Smith.
(Individual traveler, booked 1 room), from US flag
05-Feb-2020 Verified Review, stayed from Sun Nov 17 to Mon Nov 18 2019 at a $105.43 average nightly rate.
"Good Room and Good Service"
Overall Score5.0/ 5
We had a nice stay at this Best Western. We especially like the extra space in the room!
(Individual traveler, booked 1 room), from US flag
27-Jan-2020 Verified Review, stayed from Fri Jan 24 to Sat Jan 25 2020 at a $110.59 average nightly rate.
"Over Charged"
Overall Score2.0/ 5
I rented a room Sunday night 11/17 along with my parents. My Brother was in the hospital for open heart surgery after suffering a heart attack. I paid for the 17th and then the 18th. My parents then paid for the 19th, 20th and 21st. When I looked at my credit card statement there are three charges. My Mom asked the hotel desk clerk and he said I was charged twice but my statement clearly shows three processed charges for that Hotel. My mom checked her statement and she is charged for three as well. I believe I was charged twice for the 18th. I had a feeling when we switched who was paying there would be an issue when the clerk seemed to be struggling with the computer. I will attempted to get BW to pay back one of the charges. If not I'll have to get my Bank to cancel one. Room was nice and comfortable but being overcharged detracts from the comfort. Thank you, Darren Smith.
(Individual traveler, booked 1 room), from US flag
24-Nov-2019 Verified Review, stayed from Sun Nov 17 to Mon Nov 18 2019 at a $105.43 average nightly rate.
"One night in best western, Springfield."
Overall Score4.0/ 5
Nice staff. Well organized, clean room. Needs an additional towel rack by the sink for two people. MUSHY soft mattresses. Needs upgrade to firm. This is the only complaint: I specifically asked about mattress firmness twice, on phone before making reservation and at the desk, asking for a firm mattress. Both times I was given incorrect information that the mattresses were “firm.” At least train the staff to give the truth.
(Individual traveler, booked 1 room), from US flag
16-Dec-2018 Verified Review, stayed from Sat Dec 15 to Sun Dec 16 2018 at a $98.54 average nightly rate.
4.0 out of 5. Based on 478 guest reviews

Property Description

We are located just off I-5 minutes away from the Gateway Mall and Sacred Heart Medical Center. All of our guest rooms have micro/fridges, coffee maker, iron, ironing board and hi-speed internet. We also have on property outdoor pool, sauna, exercise room, guest laundry and complimentary continental breakfast. Dogs are allowed in a limited number of rooms for a fee of $10.00 a night. We also have a business center.

Details / Other Expenses

Check In: 2:00pm
Check Out: 11:00am
Year of Last Renovation: 1990
Floors: 3
Rooms: 65
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 58
Handicap Rooms: 4
Suites: 14
Room Windows: Windows Do Open
Meeting Rooms: 1
Meeting Space: sq. feet
Policies / Expenses
Cancellation:
24 hrs
Nightly Parking: 0.00
Total Taxes: 10.50%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Laundry facilities
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Quiet location
  • Radio in room
  • Refrigerator
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV room
  • Voicemail

Airport & Shuttle Information

Eugene Airport 10 miles, no shuttle, taxi expense is between $25.00 and $30.00

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
Pets allowed based on the availability of pet friendly rooms. We are pet friendly and allow up to two dogs in a room. The size limit for a dog is 80 pounds. The pet friendly rate is $20 per day with a $100 per week maximum. A refundable cleaning and damage deposit of $50 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

Seasonality and Projections at Best Western Grand Manor Inn

Rate fluctuations of Best Western Grand Manor Inn

The chart above shows fluctuations of prices for both group/meeting quotes and the best individual traveler prices our system could find at the time the group bid was entered. The most competitive group or meeting displayed is 41.7% in the month of June 2020 and the highest average individual rate is $299 in the month of June 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Grand Manor Inn in a month when rates are lower.

FAQs about Best Western Grand Manor Inn

What time is check in?

Check in time is 2:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00am based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Best Western Grand Manor Inn have?

There are 65 sleeping rooms in the hotel.

Is there any meeting space at Best Western Grand Manor Inn?

Yes, they have 1 meeting room that can support various table layouts.

Is there a gym at Best Western Grand Manor Inn?

Yes, there is a gym/fitness area available on-site at the property.

Is there shopping nearby?

Yes. Shopping, restaurants and bars in the area are great. Close to restaurants, bars and shopping areas. Close to shopping. Great shopping. Most guests liked the proximity to shopping.

Is there a WiFi internet?

Yes. Horrible WiFi.

Is there a pool at Best Western Grand Manor Inn?

Yes, there is a pool on-site at the property..

Testimonials:

Testimonials icon
"Everything went excellent. I'm really glad I decided to go with both your company and Sierra Suites for accommodations for my wedding. People are now wishing there were more Sierra Suites around. They were even kind enough to offer the discounted rate to those people that weren't sure they'd make to the wedding until after the cutoff date. I have already referred someone to your service for a wedding she's planning in Michigan." R.S. - Parsippany, NY

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