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IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5
Based on 849 guest reviews
- Indoor pool in hotel
- Shuttle from airport available
- The Avg. Group Saves 6.4%!
- Access to gym on-site
- Hotel has 201 rooms
- Check out time: 12:00 pm
- Hotel has an eco-friendly policy
- Groups & Meetings rating of 10.0/10
- Hotel has 14 meeting rooms
Standard prices by room type for the next 60 days
Room Types
Check RatesAdvance Saver Executive Suite Renovated and Very Spacious 2 Guestroom Suite Featuring A Large
Non-Smoking
Check RatesAdvance Saver King Executive Renovated and Well Appointed and Executive Tower Section
Non-Smoking
Check RatesAdvance Saver King Hear Mobility Accessible Tub Renovated Wheelchair Accessible Guestroom
Non-Smoking
Check RatesAdvance Saver King Leisure Renovated with A Stylish Modern Design King Guestroom Offering
Non-Smoking
Check RatesAdvance Saver Standard Room Comfortable Renovated Guestroom Featuring Premium Bedding Soft
Non-Smoking
Check RatesBreakfast For 2 Adults Full Breakfast Daily For Up To 2 Adults Sharing A Room Executive Suite Renova
Non-Smoking
Check RatesBreakfast For 2 Adults Full Breakfast Daily For Up To 2 Adults Sharing A Room King Executive Renovat
Non-Smoking
Check RatesBreakfast For 2 Adults Full Breakfast Daily For Up To 2 Adults Sharing A Room King Hear Mobility Acc
Non-Smoking
Check RatesBreakfast For 2 Adults Full Breakfast Daily For Up To 2 Adults Sharing A Room King Leisure Renovated
Non-Smoking
Check RatesBreakfast For 2 Adults Full Breakfast Daily For Up To 2 Adults Sharing A Room Standard Room Comforta
Non-Smoking
Check RatesComplete Hotel Renovation Free WiFi and Local Shuttle Based On Executive Suite Renovated and Very
Non-Smoking
Check RatesComplete Hotel Renovation Free WiFi and Local Shuttle Based On King Executive Renovated
Non-Smoking
Check RatesComplete Hotel Renovation Free WiFi and Local Shuttle Based On King Hear Mobility Accessible Tub
Non-Smoking
Check RatesComplete Hotel Renovation Free WiFi and Local Shuttle Based On King Leisure Renovated with A
Non-Smoking
Check RatesComplete Hotel Renovation Free WiFi and Local Shuttle Based On Standard Room Comfortable Renovated
Non-Smoking
Check RatesExecutive Suite Renovated and Very Spacious 2 Guestroom Suite Featuring A Large
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired Executive Suite
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired King Executive
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired King Hear Mobil
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired King Leisure Re
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired Standard Room C
Non-Smoking
Check RatesSenior Discount Executive Suite Renovated and Very Spacious 2 Guestroom Suite Featuring A Large
Non-Smoking
Check RatesSenior Discount King Executive Renovated and Well Appointed and Executive Tower Section
Non-Smoking
Check RatesSenior Discount King Hear Mobility Accessible Tub Renovated Wheelchair Accessible Guestroom
Non-Smoking
Check RatesSenior Discount King Leisure Renovated with A Stylish Modern Design King Guestroom Offering
Non-Smoking
Local Attractions
Kitchener Farmers' Market, St. Jacobs Farmer's Market, African Lion Safari, The Museum, Center in the Square, Victoria Park, KW Symphony, University of Waterloo, Conestoga downtown Kitchener campus, Wilfred Laurier University, Kitchener Memorial Auditorium, The Aud
Map & Landmarks: Crowne Plaza Kitchener Waterloo
Verified Reviews of Crowne Plaza Kitchener Waterloo
Below are the verified reviews from guests that we have booked recently: "Mobility room not up to par."
Overall Score2.0/ 5
My husband is in a wheelchair. We initially tried to get a handicapped room at the Delta, as they did not have an availability, a person on the phone said she could see if there was another hotel available, she did not explain that by her intervening we automatically would be charged for three nights. We had to leave after two nights as the room we were assigned was not truly designed for the handicapped. The toilet was low, there was only one safety bar by the toilet, it should have had an additional floor to wall safety bar. The bathtub was step in and although there was a seat. My husband would have to lift his legs in which is difficult. There is also no bar near the bed and not enough room on the one side to fit the chair. My husband had a fall in the bathroom, luckily he wasn't injured and we could get him in his chair, this could have been worse and could have been avoided. We were in Kitchener to visit our new grandson and had to cut the visit short and were charged for a night we did not stay. We are very disappointed.
Inda M. (Individual traveler, booked 1 room), from 
23-Nov-2021 Verified Review, stayed from Sat Nov 20 to Tue Nov 23 2021 at a C$143.99 average nightly rate. 
"Brutal front desk etiquette."
Overall Score3.0/ 5
Recieved a call night before I arrived that the room I booked was dbl booked and they only had one bed plus pull out avail. Upon my arrival the room was not ready until 630pm. Front desk person explanation was, "Its a busy weekend, you'll just have to wait".
Alejandro R. (Individual traveler, booked 1 room), from 
26-Oct-2021 Verified Review, stayed from Fri Oct 22 to Sun Oct 24 2021 at a C$130.99 average nightly rate. 
"Unimpressed"
Overall Score4.0/ 5
When booking we saw it was an 11 o'clock check in.. because of this we chose to stay at this hotel. (On my confirmation) The front desk was the most unorganized group of people ever. We were told checkin was 2 and then told 3. Some of us did not get a room til well past 4. We requested two doubles(again on our confirmation) got a king with a pull out couch, with two big children. Ordered from the restaurant's 6 item menu.. calamari. was raw/ice cold/not cooked Overall this place was not prepared to take on soany guests and was a great disappointment.☹.
Russ C. (Individual traveler, booked 1 room), from
24-Oct-2021 Verified Review, stayed from Fri Oct 22 to Sun Oct 24 2021 at a C$130.99 average nightly rate. "Group booking not together."
Overall Score2.0/ 5
Hockey team booked a block, everyone was scattered all over the hotel Multiple arguments were happening in the lobby as we checked in with kids Food from the hotel bar was ice cold and very poor.
John A. (Individual traveler, booked 1 room), from
23-Oct-2021 Verified Review, stayed from Fri Oct 22 to Sun Oct 24 2021 at a C$130.99 average nightly rate. "Disappointing. Would not recommend."
Overall Score2.0/ 5
I had a terrible sleep both nights of my stay. The parking garage was too small for my vehicle and I had to park far away down an alley and in another area far from the hotel. Other guests were loud (at all hours of the night and early morning) and unruly and nobody on staff asked them to be quiet. Coffee in the room was horrible. Absolutely horrible. Fan was not working. Room temperature was hard to control and keep consistent. Water was way too hot and scalded me. Sink was too small for getting ready. Very disappointed and want my money back.
Rebecca M. (Individual traveler, booked 1 room), from
04-Mar-2020 Verified Review, stayed from Fri Feb 28 to Sun Mar 01 2020 at a C$126.13 average nightly rate. "Shower Saga"
Overall Score3.0/ 5
My stay the week before was quite different to this one. My room was almost identical to the other except for the bathroom. It was missing a shower door which made showering difficult but even before getting into the shower I noticed that there was a significant amount of hair on the floor. the staff offered to move me to a room with a shower door but I was tired and opted to stay put. The food choices, both from the in room menu and the buffet, were unappetizing. Unfortunately, my image of the hotel has changed. Not sure I'd stay there again.
Carol B. (Individual traveler, booked 1 room), from
16-Feb-2020 Verified Review, stayed from Mon Feb 10 to Thu Feb 13 2020 at a $94.19 average nightly rate. "Very Comfortable"
Overall Score4.0/ 5
Clean, affordable and comfortable.
Carol B. (Individual traveler, booked 1 room), from
07-Feb-2020 Verified Review, stayed from Mon Feb 03 to Thu Feb 06 2020 at a $94.19 average nightly rate. "Didn’t have the room I reserved available"
Overall Score2.0/ 5
We substandard on any customer curesty Or accommodating my family Room are super small and dated.
Nic H. (Individual traveler, booked 1 room), from
02-Nov-2019 Verified Review, stayed from Fri Nov 01 to Sat Nov 02 2019 at a $117.55 average nightly rate. "Friendly staff but poor parking signage for access from road."
Overall Score3.0/ 5
Friendly front desk staff, excellent customer service explaining parking entry and exit. However, poor signage from road to indicate initial road access to parking lot. Room fridge temp too cold. Froze all food brought to hotel and food had to be thrown out. Not enough towels at pool area. No towels on Saturday, pool deck very wet and slippery to walk on.
Bill W. (Individual traveler, booked 1 room), from
05-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sun Feb 03 2019 at a $97.89 average nightly rate. Property Description
Welcome to the Crowne Plaza Kitchener-Waterloo! Located in the Market District of downtown Kitchener and within walking distance to many restaurants and local attractions, the Crowne Plaza Kitchener-Waterloo was designed with modern style and amenities to help our guests relax, rest and connect so you may continue on your journey to success. As Kitchener-Waterloo's premier full service hotel and conference center, The Crowne Plaza Kitchener-Waterloo offers 201 modern guestrooms, 15 000 square feet of meeting/event space, onsite restaurant and lounge, indoor swimming pool, extensive fitness and recreation center including two bowling lanes, mini putt and squash courts.The Crowne Plaza Kitchener-Waterloo is the most recently renovated property in Kitchener, with multi-million dollar renovations completed in 2014.
Green Sustainability
Green Engage, IHG program
Details / Other Expenses
| Check In: | 3:00 PM |
| Check Out: | 12:00 pm |
| Year of Last Renovation: | 2014 |
| Floors: | 9 |
| Rooms: | 201 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 201 |
| Handicap Rooms: | 2 |
| Rooms with 1 Bed: | 75 |
| Rooms with 2 Beds: | 110 |
| Suites: | 7 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 14 View Spaces |
| Meeting Space: | 20051 sq. feet |
| Banquet Space: | Holds 500 people |
| Dist. to Food/Bars: | On-site |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 4pm to 11pm (Rooms Service - 24 hours) |
| Pool Info: Onsite Indoor Pool (6am - 11pm) | |
Policies / Expenses
| Cancellation: Cancellation Policy will vary. | |
| Nightly Parking: | $12 |
| Total Taxes: | 17.52% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 13.00% (HST) |
| City Tax: | 4.00% (Muncipal) |
Amenities / Features
- Air conditioning
- Airport Shuttle
- Alarm clock
- ATM
- Baggage storage facilities
- Breakfast in room
- Bus parking
- Central location
- Charge for early check out
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Currency exchange
- Dinner available
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Games room
- Garage
- Hairdryer available
- Handicap accessible
- Ice Maker
- Internet - wireless
- Free WiFi Internet
- Ironing facilities
- Licensed bar
- Movies in room
- Microwave in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Pets allowed
- Private bathroom in room
- Radio in room
- Refrigerator
- Restaurant
- 24 hours room service
- Sauna
- Shower
- Swimming pool - indoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- TV room
- Valet Parking
- Voicemail
Airport & Shuttle Information
Region of Waterloo International Airport
Local Shuttle Info: Complimentary Shuttle Services available - Subject to availability
Breakfast Information
Breakfast is at an additional cost of $12 per adult and may vary. Full Hot Breakfast Buffet is offered each day along with our full Breakfast A LA Cart Menu.
Pet Friendly?
Yes! Pets are allowed.
Pet Friendly with additional pet fee per night
Parking Info
$12 nightly self parking onsite
Internet / WiFI
Complimentary wifi in guestrooms and meeting rooms
Cleaning Policies
Cleaning is done regularly. Special cleaning guidelines for Covid-19 are followed at the hotel as per public health and government protocols.
About Crowne Plaza Hotels
- Early check-in available and ideal for business travelers on the go
- Luxurious, soft bedding and aromatherapy kit provided
- Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
- Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
- Wireless internet available in guest rooms, suites, business center, and public areas
The Crowne Plaza Hotels highlights above are subject to change without notice.
Previously known as:
Delta Kitchener Waterloo
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Meeting Rooms and Banquet Rooms at Crowne Plaza Kitchener Waterloo
Below are the meeting, banquet, conference and event spaces at Crowne Plaza Kitchener Waterloo.
Feel free to use the Crowne Plaza Kitchener Waterloo meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Kitchener event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Kitchener Suite #1 | 28 x 34 x 9 | 952 | 48/-- | 55 | 40 | 40 | 32 | 30 | 6/5 | 90 | 90 | -- |
Close This Kitchener Suite #1Room Type: General Meeting Room Total Size: 952 Sq. Mi Dimensions: 28 x 34 x 9 Ft. Floor Level: 2 Power Outlets: 3 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? Yes Built In A/V? No Amenities Available
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| Kitchener Suite #2 | 26 x 34 x 9 | 884 | 48/-- | 36 | 40 | 40 | 32 | 30 | 6/4 | 90 | 90 | 2 |
Close This Kitchener Suite #2Room Type: General Meeting Room Total Size: 884 Sq. Mi Dimensions: 26 x 34 x 9 Ft. Floor Level: 1 Power Outlets: 3 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Kitchener Suite #3 | 26 x 34 x 9 | 884 | 48/-- | 36 | 40 | 40 | 32 | 30 | 6/4 | 90 | 90 | 2 |
Close This Kitchener Suite #3Room Type: General Meeting Room Total Size: 884 Sq. Mi Dimensions: 26 x 34 x 9 Ft. Floor Level: 2 Power Outlets: 3 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Kitchener Suite #4 | 26 x 34 x 9 | 884 | 48/-- | 36 | 40 | 40 | 32 | 30 | 6/4 | 70 | 90 | 2 |
Close This Kitchener Suite #4Room Type: General Meeting Room Total Size: 884 Sq. Mi Dimensions: 26 x 34 x 9 Ft. Floor Level: 1 Power Outlets: 3 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Grand Ballroom | 83 x 58 x 15 | 4814 | 350/-- | 280 | 260 | 116 | 138 | 116 | 30/24 | 500 | 600 | -- |
Close This Grand BallroomRoom Type: Ballroom Total Size: 4814 Sq. Mi Dimensions: 83 x 58 x 15 Ft. Floor Level: 2 Power Outlets: 15 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? Yes Amenities Available
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| Viking Suite A | 32 x 20 x 9 | 640 | 40/-- | 24 | 24 | 20 | 20 | 20 | 5/3 | 50 | 65 | 1 |
Close This Viking Suite ARoom Type: General Meeting Room Total Size: 640 Sq. Mi Dimensions: 32 x 20 x 9 Ft. Floor Level: 2 Power Outlets: 3 Columns: 0 Windows: 1 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Suite 966 | 24 x 28 x 8 | 653 | --/-- | -- | -- | -- | -- | 10 | --/-- | -- | -- | -- |
Close This Suite 966Room Type: Boardroom Total Size: 653 Sq. Mi Dimensions: 24 x 28 x 8 Ft. Floor Level: 9 Power Outlets: 6 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Trillium Suite | 26 x 55 x 10 | 1408 | 60/-- | 42 | 56 | 32 | 48 | 48 | 9/7 | 170 | 150 | 3 |
Close This Trillium SuiteRoom Type: General Meeting Room Total Size: 1408 Sq. Mi Dimensions: 26 x 55 x 10 Ft. Floor Level: 1 Power Outlets: 8 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Kitchener Suite | 108 x 34 x 10 | 3672 | 220/-- | 185 | 160 | -- | 95 | 88 | 26/21 | 280 | 400 | 4 |
Close This Kitchener SuiteRoom Type: General Meeting Room Total Size: 3672 Sq. Mi Dimensions: 108 x 34 x 10 Ft. Floor Level: 2 Power Outlets: 12 Columns: 0 Windows: 8 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? Yes Amenities Available
    | ||||||||||||
| Viking Suite | 32 x 62 x 9 | 1984 | 120/-- | 72 | 72 | 60 | 60 | 60 | 18/15 | 240 | 250 | 3 |
Close This Viking SuiteRoom Type: General Meeting Room Total Size: 1984 Sq. Mi Dimensions: 32 x 62 x 9 Ft. Floor Level: 2 Power Outlets: 10 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
    | ||||||||||||
| Viking Suite C | 32 x 20 x 9 | 640 | 40/-- | 24 | 24 | 20 | 20 | 20 | 5/3 | 50 | 65 | 1 |
Close This Viking Suite CRoom Type: General Meeting Room Total Size: 640 Sq. Mi Dimensions: 32 x 20 x 9 Ft. Floor Level: 2 Power Outlets: 3 Columns: 0 Windows: 1 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Viking Suite B | 32 x 20 x 9 | 640 | 40/-- | 24 | 24 | 20 | 20 | 20 | 5/3 | 50 | 65 | 1 |
Close This Viking Suite BRoom Type: General Meeting Room Total Size: 640 Sq. Mi Dimensions: 32 x 20 x 9 Ft. Floor Level: 2 Power Outlets: 3 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Red Maple | 11 x 20 x 8 | 220 | --/-- | -- | -- | 12 | -- | 10 | --/-- | -- | -- | -- |
Close This Red MapleRoom Type: Boardroom Total Size: 220 Sq. Mi Dimensions: 11 x 20 x 8 Ft. Floor Level: 1 Power Outlets: 4 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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| Black Walnut | 11 x 24 x 8 | 264 | --/-- | -- | -- | -- | -- | 10 | --/-- | -- | -- | -- |
Close This Black WalnutRoom Type: Boardroom Total Size: 264 Sq. Mi Dimensions: 11 x 24 x 8 Ft. Floor Level: 1 Power Outlets: 4 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
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Planning an Event? Kitchener Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Crowne Plaza Kitchener Waterloo
What time is check in?
Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00 pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Crowne Plaza Kitchener Waterloo have?
There are 201 sleeping rooms in the hotel.
Is there any meeting space at Crowne Plaza Kitchener Waterloo?
Yes, they have 14 meeting rooms that can support various table layouts.
What kind of breakfast is at Crowne Plaza Kitchener Waterloo?
Breakfast is at an additional cost of $12 per adult and may vary. Full Hot Breakfast Buffet is offered each day along with our full Breakfast A LA Cart Menu.
What parking is available at Crowne Plaza Kitchener Waterloo?
$12 nightly self parking onsite
How much does internet cost?
Complimentary wifi in guestrooms and meeting rooms
Can I get a AAA rate at Crowne Plaza Kitchener Waterloo?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at Crowne Plaza Kitchener Waterloo?
Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Discount Executive Suite Renovated and Very Spacious 2 Guestroom Suite Featuring A Large
Is there a gym at Crowne Plaza Kitchener Waterloo?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Crowne Plaza Kitchener Waterloo?
Yes, there is a pool on-site at the property. Onsite Indoor Pool (6am - 11pm).
Can I get a group rate at Crowne Plaza Kitchener Waterloo?
Yes, you can get room block and/or discount for a group if you need 10+ rooms per night. The average groups saves around 6.4%.
Testimonials:
"Everything went smoothly and we got such a great rate that nearly everyone in the wedding is coming up to stay the night before! That's about 40-50 people so we needed extra rooms and Serge has accomodated us with this all at the same low price." S.M. - Sacramento, CA
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