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Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Very good
4.0/5
Based on 549 guest reviews
- Our hotel comes with an outdoor pool
- Fitness center on property
- Hotel has 196 rooms
- Hotel has 5 floors
- Hotel has 57 suites
- Check in time: 3:00 PM
- Groups & Meetings rating of 10.0/10
- Hotel has 8 meeting rooms
Standard prices by room type for the next 60 days
Room Types
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AAA Rate - 1 King Bed Suite 1 Person Sofa Bed - Free Internet, Refrigerator 2
Non-Smoking
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AAA Rate - 2 Double Beds Pet Friendly Room Coffee Maker Free Continental Breakfast Hair
Smoking
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Govt Military Rate 1 King Bed Accessible - Free Internet, Refrigerator, Coffee
Non-Smoking
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Govt Military Rate 1 King Bed Suite 1 Person Sofa Bed - Free Internet, Refrigerator 2
Non-Smoking
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Govt Military Rate 2 Double Beds Accessible - Free Internet, Refrigerator, Coffee
Non-Smoking
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Govt Military Rate 2 Double Beds Microwave, Refrigerator Pillow Top Mattress Coffee
Smoking
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Govt Military Rate 2 Double Beds Park View - Free Internet, Refrigerator, Coffee
Non-Smoking
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Govt Military Rate 2 Double Beds Pet Friendly Room Coffee Maker Free Continental Breakfast Hair
Smoking
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Govt Military Rate 2 Double Beds Suite - Free Internet 1 Person Sofa Bed 2 Tvs
Non-Smoking
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Govt Military Rate 2 Double Beds Suite 1 Person Sofa Bed - Free Internet 2 Tvs
Non-Smoking
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Senior AARP Rate ID Required 1 King Bed - Free Internet, Refrigerator, Coffee
Non-Smoking
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Senior AARP Rate ID Required 1 King Bed Accessible - Free Internet, Refrigerator, Coffee
Non-Smoking
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Senior AARP Rate ID Required 1 King Bed Suite 1 Person Sofa Bed - Free Internet, Refrigerator 2
Non-Smoking
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Senior AARP Rate ID Required 2 Double Beds - Free Internet, Refrigerator, Coffee
Non-Smoking
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Senior AARP Rate ID Required 2 Double Beds Accessible - Free Internet, Refrigerator, Coffee
Non-Smoking
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Senior AARP Rate ID Required 2 Double Beds Microwave, Refrigerator Pillow Top Mattress Coffee
Smoking
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Senior AARP Rate ID Required 2 Double Beds Park View - Free Internet, Refrigerator, Coffee
Non-Smoking
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Senior AARP Rate ID Required 2 Double Beds Pet Friendly Room Coffee Maker Free Continental Breakfast
Smoking
Local Attractions
Darien Lake Theme Park Batavia Downs Casino & Harness Racing Niagara Falls Dwyer Stadium Letchworth State Park Genesee Country Museum Iroquois National Wildlife Refuge Jell-O Museum Olivers Homemade Candy Factory & Store Holland Land Office
Map & Landmarks: Quality Inn & Suites Palm Island Indoor Waterpark
Verified Reviews of Quality Inn & Suites Palm Island Indoor Waterpark
Below are the verified reviews from guests that we have booked recently:
"Dirty,dirty,dirty"
Overall Score1.0/ 5
This hotel is dirty the palm island dirty the qhole place is ran down and staff after 5pm are lazy and rude. Would not recommend this to anyone.
Carolyn B. (Individual traveler, booked 1 room), from 
16-Nov-2022
Verified Review, stayed from Sat Nov 12 to Sun Nov 13 2022 at a $114.86 average nightly rate.
"Clean Hotel"
Overall Score3.0/ 5
Clean hotel
Chad F. (Individual traveler, booked 1 room), from
04-Oct-2022
Verified Review, stayed from Fri Sep 30 to Sun Oct 02 2022 at a $81.49 average nightly rate.
"Very Clean Hotel"
Overall Score4.0/ 5
Very nice staff, very clean room.
Allister G. (Individual traveler, booked 1 room), from
30-Sep-2022
Verified Review, stayed from Mon Sep 26 to Tue Sep 27 2022 at a $87.99 average nightly rate.
"Was not a great spot for our family."
Overall Score1.0/ 5
Way to many things happened. The place needs a total reconstruction for it to be a nice place again. We were truly sad with this place and would like to be invited back to the property once it is fully restored to its original appearance like back in the day when it was new.
Justin C. (Individual traveler, booked 1 room), from
06-Sep-2022
Verified Review, stayed from Fri Sep 02 to Sun Sep 04 2022 at a C$224.49 average nightly rate.
"The worst night I every had for a night away from home for my BIRTHDAY AND ANNIVERSARY smh."
Overall Score1.0/ 5
I MADE THE BEST OF IT THE ROOM HAD AN ORDOR /Had to leave early in the morning couldn"t take it anymore.
Desiree P. (Individual traveler, booked 1 room), from
18-Aug-2022
Verified Review, stayed from Sat Aug 06 to Sun Aug 07 2022 at a $116.99 average nightly rate.
"No palm island."
Overall Score1.0/ 5
We canceled our stay because the palm island park wasn't open as they said it would be and I still have the charge on my account. They said it wouldn't be charged.
Sondra C. (Individual traveler, booked 1 room), from
14-Jun-2022
Verified Review, stayed from Thu Jun 09 to Fri Jun 10 2022 at a $80.99 average nightly rate.
"Previous guest garbage left in our room."
Overall Score2.0/ 5
I am disappointed in the room. We were looking for something and found a large shopping bag full of someone else's garbage. Not acceptable.
Sandra L. (Individual traveler, booked 1 room), from
19-Feb-2022
Verified Review, stayed from Sat Feb 19 to Sun Feb 20 2022 at a $102.99 average nightly rate.
"Couldn’t stay due to power outage."
Overall Score1.0/ 5
There was a power outage at the hotel when I arrived. I could have a room with heat but no hot water so I didn't stay. The young man at the front desk was very nice and said he would refund my credit card charge.
Maxine F. (Individual traveler, booked 1 room), from
14-Dec-2021
Verified Review, stayed from Mon Dec 13 to Tue Dec 14 2021 at a $58.99 average nightly rate.
"Shoddy room. Hotel should get a makeover or be bulldozed."
Overall Score2.0/ 5
Wallpaper peeling off walls, rusty broken tub, discolored ceiling tiles and ur halls smell of gas.Never again. Maybe in 1989 this was a nice place. I would say this place is very sad.
Christina V. (Individual traveler, booked 1 room), from
23-Oct-2021
Verified Review, stayed from Sat Oct 23 to Sun Oct 24 2021 at a $149.99 average nightly rate.
"Run Down"
Overall Score1.0/ 5
This is one of the worst hotel experiences. Very run down, out of date hotel. Water stains on the ceiling in the bathroom. Overall grungy feel.
Mark T. (Individual traveler, booked 1 room), from
28-Sep-2021
Verified Review, stayed from Sat Sep 25 to Sun Sep 26 2021 at a $160.89 average nightly rate.
"Horror Movie Made Real."
Overall Score1.0/ 5
This sure was an interesting stay. We really liked the nice service and the tasty mini melts machine. But there were definitely things we'd like to critique. In your guestbook, the page with the TV channels were all completely wrong and we couldn't figure anything out. Also when we crawled into bed, we were greeted with crusty sheets and a toenail. We went exploring throughout the hotel and we seemed to be living out a horror movie. The elevator that was out of order was terrifying. On top of that, as we were walking down the stairs, some random man started chasing us. And the only reason we were taking the stairs in the first place was because the elevator that was working was shaky and untrustworthy. We were also extremely upset that the waterpark wasn't even open for our stay. We we really feel you should advertise this on your website instead of just saying that there's a water park. For example you should say when the water park is open and when it is not open. You should really check on floor five by the way. Glass all over the floor, bugs in the lights and a strong marijuana smell. No we are sorry our review is so low, we feel that we were totally knocked off based on Google images and/or your website. On top of all this, the Wi Fi was horrible. That is all.
Sally S. (Group coordinator, booked 2 rooms), from
10-Jul-2021
Verified Review, stayed from Sun Jul 04 to Tue Jul 06 2021 at a $105.99 average nightly rate.
"Reservation Counter is a scammer with no customer support."
Overall Score1.0/ 5
I attempted to contact Reservation Counter about a fraudulent reservation made via my email address. They said that they could help me in their customer service department and then put me on hold for over an hour before I finally gave up and hung up the phone. Reservation Counter is either a scammer, or is actively supporting scammers and has zero customer service at all. AVOID AT ALL COSTS.
Tina S. (Individual traveler, booked 1 room), from
29-Apr-2021
Verified Review, stayed from Mon Apr 26 to Tue Apr 27 2021 at a $76.99 average nightly rate.
"Comfortable and Friendly."
Overall Score4.0/ 5
Older hotel but still very nice with large rooms. Staff was very friendly and helpful. Thanks for a nice stay!
Johnathan M. (Individual traveler, booked 1 room), from
31-Jul-2014
Verified Review, stayed from Mon Jul 28 to Wed Jul 30 2014 at a $89.99 average nightly rate.
"Average, nothing spectacular."
Overall Score3.0/ 5
Clean, comfortable. Needs normal routine maintenance (toilet seat almost falling off, bath fan cover hanging from cieling, TV remote did not work, one key card did not work).
Gene B. (Individual traveler, booked 1 room), from
18-Jun-2014
Verified Review, stayed from Wed Jun 11 to Thu Jun 12 2014 at a $129.00 average nightly rate.
Property Description
The largest full service hotel in Genesee County. Located directly off the NYS Thruway at exit 48. Centrally located halfway between Buffalo and Rochester, New York. A spacious grand lobby with free interenet access. 196 spacious guest rooms with in-room coffee makers, refrigerators, microwaves, hair dryers, iron and ironing boards, wired high-speed internet and a free morning newspaper. A full service restaurant, lounge, and game room are open year round. An indoor heated pool, large outdoor pool, fitness room are available for guests use. For large or small meetings, the Holiday Inn - Batavia has the rooms that will work for you. Our full time sales and banquet staff will help plan your next event from start to finish. Coin laundry and room service area also available for extended stays.
Details / Other Expenses
| Check In: | 3:00 PM |
| Check Out: | 12:00 Noon |
| Year of Last Renovation: | 2009 |
| Floors: | 5 |
| Rooms: | 196 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 84 |
| Handicap Rooms: | 9 |
| Suites: | 57 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 8 View Spaces |
| Meeting Space: | 24474 sq. feet |
| Banquet Space: | Holds 840 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | 0.3 Mi |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 5:00 PM - 2:00 PM |
Policies / Expenses
| Cancellation: 6 PM Day of Check In - cancellation for overnight rooms Group Blocks - two week cancellation in writing. |
|
| Nightly Parking: | -0- |
| Typical Group Deposit: | $500 |
| Total Taxes: | 11.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
Amenities / Features
- Air conditioning
- Baggage storage facilities
- Central location
- Clothes drying
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Dinner available
- Electronic key card
- Elevator
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Games room
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Ironing facilities
- Laundry facilities
- Licensed bar
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Pets allowed
- Private bathroom in room
- Quiet location
- Refrigerator
- Restaurant
- 24 hours room service
- Sauna
- Self controlled heating/cooling system
- Shower
- Swimming pool - outdoor
- Swimming pool - indoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- Travellers cheques accepted
- TV room
- Voicemail
Airport & Shuttle Information
Genesee County Airport - 2 miles Buffalo Niagara International Airport - 35 miles Rochester Airport - 40 miles
Airport Shuttle? Sorry, no airport shuttle available.Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.$15 per room per night pet fee charge
About Quality Inns
- Comfortable bedding with soft pillows
- Hot, fresh, and healthy breakfast options available at certain locations
- Known for providing friendly services
- Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
- Fresh coffee and tea in the lobby 24/7
- Great meeting space also offered at most locations
The Quality Inns highlights above are subject to change without notice.
Previously known as:
Clarion Hotel Batavia Palm Island Indoor Waterpark
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Meeting Rooms and Banquet Rooms at Quality Inn & Suites Palm Island Indoor Waterpark
Below are the meeting, banquet, conference and event spaces at Quality Inn & Suites Palm Island Indoor Waterpark.
Feel free to use the Quality Inn & Suites Palm Island Indoor Waterpark meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Batavia event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) |
Size (sqft.) |
Banquet 5'/6'  |
Crescent |
Classroom |
Hollow Square  |
U-Shape |
Boardroom |
Convention 8'/10'  |
Theater |
Reception |
Regist. Desk  |
| Atrium | 107 x 60 x 0 | 6420 | 535/535 | 535 | -- | -- | -- | -- | --/-- | 676 | 713 | -- |
|
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Atrium
Room Type:
General Meeting Room
Total Size:
6420 Sq. Mi
Dimensions:
107 x 60 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
||||||||||||
| Ballroom | 126 x 60 x 0 | 7560 | 630/630 | 630 | 521 | -- | -- | -- | --/-- | 796 | 840 | -- |
|
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Ballroom
Room Type:
General Meeting Room
Total Size:
7560 Sq. Mi
Dimensions:
126 x 60 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
||||||||||||
| Board | 24 x 30 x 0 | 720 | 60/60 | 60 | 50 | 18 | 20 | 18 | --/-- | 76 | 80 | -- |
|
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Board
Room Type:
General Meeting Room
Total Size:
720 Sq. Mi
Dimensions:
24 x 30 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
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| Crystal Room | 62 x 50 x 0 | 3100 | 258/258 | 258 | 214 | 78 | 86 | 78 | --/-- | 326 | 344 | -- |
|
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Crystal Room
Room Type:
General Meeting Room
Total Size:
3100 Sq. Mi
Dimensions:
62 x 50 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
||||||||||||
| Diamond Room | 32 x 50 x 0 | 1600 | 133/133 | 133 | 110 | 40 | 44 | 40 | --/-- | 168 | 178 | -- |
|
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Diamond Room
Room Type:
General Meeting Room
Total Size:
1600 Sq. Mi
Dimensions:
32 x 50 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
||||||||||||
| Emerald Room | 32 x 50 x 0 | 1600 | 133/133 | 133 | 110 | 40 | 44 | 40 | --/-- | 168 | 178 | -- |
|
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Emerald Room
Room Type:
General Meeting Room
Total Size:
1600 Sq. Mi
Dimensions:
32 x 50 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
||||||||||||
| Executive | 18 x 50 x 0 | 900 | 75/75 | 75 | 62 | 23 | 25 | 23 | --/-- | 95 | 100 | -- |
|
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Executive
Room Type:
General Meeting Room
Total Size:
900 Sq. Mi
Dimensions:
18 x 50 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
||||||||||||
| Garden | 18 x 24 x 0 | 432 | 36/36 | 36 | 30 | 11 | 12 | 11 | --/-- | 45 | 48 | -- |
|
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Garden
Room Type:
General Meeting Room
Total Size:
432 Sq. Mi
Dimensions:
18 x 24 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
||||||||||||
| Sapphire | 42 x 51 x 0 | 2142 | 178/178 | 178 | 148 | 54 | 60 | 54 | --/-- | 225 | 238 | -- |
|
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Sapphire
Room Type:
General Meeting Room
Total Size:
2142 Sq. Mi
Dimensions:
42 x 51 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
|
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Planning an Event? Batavia Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Quality Inn & Suites Palm Island Indoor Waterpark
What time is check in?
Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00 Noon based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Quality Inn & Suites Palm Island Indoor Waterpark have?
There are 196 sleeping rooms in the hotel.
Is there any meeting space at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, they have 8 meeting rooms that can support various table layouts.
Can I get a AAA rate at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate - 1 King Bed - Free Internet, Refrigerator, Coffee
Can I get a Senior or AARP rate at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior AARP Rate ID Required 1 King Bed - Free Internet, Refrigerator, Coffee
Is there a gym at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there is a pool on-site at the property..
Testimonials:
"Just wanted you to know that your site is the greatest. If I hadn't stumbled onto your web site I would not have been able to make as good a deal (which may have resulted in our having to cancel this trip to arrange for something more local). Thank you and your group so much!!! I will keep this web site handy for future use and also tell everyone about it." A.L. - Hershey, PA
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