DREAMS PUERTO AVENTURAS RESORT & SPA ALL INCLUSIVE

Km 269.5 Carretera Chetumal, Puerto Aventuras 77750 Mexico (MEX)
4.0 Star Resort All-Inclusive Resort
20.50055-87.22191
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Very Good
4.0/ 5

Based on 3008 guest reviews

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  • Includes an outdoor swimming pool
  • Complimentary breakfast is offered
  • Airport shuttle available
  • The Avg. Group Discount is 60.3%!
  • Gym / Fitness Center Available
  • 305 sleeping rooms in hotel
  • Groups/Meetings rating of 10.0/10
  • 2 meeting rooms in property

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Room Types

Check Rates Deluxe Dolphin
Non-Smoking
Check Rates Deluxe Dolphin View Double All Inclusive
Non-Smoking
Check Rates Deluxe Dolphin View King All Inclusive
Non-Smoking
Check Rates Deluxe Double Room 2 Double Beds Ocean View
Non-Smoking
Check Rates Deluxe Double Room 2 Double Beds Pool View
Non-Smoking
Check Rates Deluxe Garden View
Non-Smoking
Check Rates Deluxe Ocean View
Non-Smoking
Check Rates Deluxe Pool View
Non-Smoking
Check Rates Deluxe Room 1 King Bed Garden View All Inclusive
Non-Smoking
Check Rates Deluxe Room 1 King Bed Ocean View All Inclusive
Non-Smoking
Check Rates Deluxe Room 1 King Bed Pool View All Inclusive
Non-Smoking
Check Rates Family Deluxe Ocean View
Non-Smoking
Check Rates Family Garden View
Non-Smoking
Check Rates Family Room Garden View All Inclusive
Non-Smoking
Check Rates Family Room Ocean View All Inclusive
Non-Smoking
Check Rates Honeymoon Jacuzzi Dolphin View
Non-Smoking
Check Rates Honeymoon Jacuzzi Ocean View
Non-Smoking
Check Rates Preferred Club Dolphin View Double All Inclusive
Non-Smoking
Check Rates Preferred Club Dolphin View King
Non-Smoking
Check Rates Preferred Club Family Ocean
Non-Smoking
Check Rates Preferred Club Ocean View
Non-Smoking
Check Rates Preferred Club Ocean View 2 Double
Non-Smoking
Check Rates Preferred Club Ocean View King Bed All Inclusive
Non-Smoking

Local Attractions

Local points of interest: •Xcaret ecological-archeological theme park – 9 miles/14.5 km •Akumal – 11 miles/17.5 km •Playa Del Carmen – 12 miles/19 km •Xel-ha freshwater lagoons – 22 miles/35.5 km •Tulum Archeological site – 28 miles/45 km

Summary of Verified Reviews

Summary of 168 verified reviews

81
Very Good

Very good club hotel. Close to Starbucks. Close to excursion tours and shopping areas. Service and general atmosphere is cheerful. Room service is perfect. Popular among families.

“Clean resort” “On site Dive center”

Good Club Hotel Top 28% in city
Good Beach Hotel Top 31% in city
Best Location In City

Good to know

  • Friendly atmosphere

    “Make you feel like family” “A great time with all the activities”

  • Clean hotel facilities

    “Clean resort” “Clean hotel”

  • Dirty room

    “Wet rugs” “Musty smell”

  • Poorly-maintained rooms

    “Shower drain plugged” “Broken bed frames”

Review highlights

Location

90/100
34 reviews

Great location with good access by car. Awesome excursions and shopping.

“Many five star restaurants” “Big tour” “On site Dive center”

Service

79/100
93 reviews

Staff are kind and fairly professional, but reception was lacking. Room service is perfect.

“Hard working staff” “Hotel staff very friendly and helpful” “Excellent service”

Food

74/100
74 reviews

Uninspiring menu, but good food nonetheless.

“Gluten free soy sauce” “The restaurants and bars were good” “Huge fish”

Beach

63/100
42 reviews

Reasonable beach. Lovely, clean beach which is great for sports.

“Clean white sand” “On site Dive center” “Great snorkeling opportunities”

Amenities

54/100
23 reviews

Hotel buildings are unacceptable but amenities are OK. Pleasant entrance area.

“Hallway all day” “Kid pool and it was so loud” “Nice patio”

WiFi

50/100
5 reviews

Regular internet service.

“Poor internet” “Free wifi”

Room

47/100
48 reviews

Great views, but untidy rooms with poor beds and bad bathrooms. Run-down rooms, but decent size and okay furniture.

“No hot water” “Wet rugs” “Shower drain plugged”

Wellness

25/100
7 reviews

Poor wellness & sports facilities.

“Spa staff was not trained” “Hot tub was cold”

Ranked top 65% by families, with a score of 86

Good to know

  • Poor hotel buildings

    “Lobby was small”

  • Friendly service

    “Courteous staff members” “Hotel staff very friendly and helpful”

  • Poor bathroom

    “No hot water” “Shower drain plugged”

  • Room is not nice

    “No hot water” “Wet rugs”

Review highlights

Location

89/100
4 reviews

Great location.

“Many five star restaurants” “Big tour” “On site Dive center”

Food

75/100
6 reviews

Delicious food.

“Gluten free soy sauce” “The restaurants and bars were good” “Huge fish”

Service

72/100
7 reviews

Friendly, acceptably professional service.

“Hard working staff” “Hotel staff very friendly and helpful” “Excellent service”

Amenities

53/100
4 reviews

Hotel buildings are unacceptable but amenities are OK.

“Hallway all day” “Kid pool and it was so loud” “Nice patio”

Comfort

46/100
3 reviews

Rooms are decent sized but not very comfortable.

“Kid pool and it was so loud” “Broken bed frames” “Pillows not comfortable”

Room

45/100
3 reviews

Average sized but overall poor rooms.

“No hot water” “Wet rugs” “Shower drain plugged”

Ranked top 95% by couples, with a score of 78

Good to know

  • Great location

    “Many five star restaurants” “Big tour”

  • Fantastic service

    “Hard working staff” “Hotel staff very friendly and helpful”

  • Delicious food

    “Gluten free soy sauce” “The restaurants and bars were good”

  • Room is not nice

    “No hot water” “Wet rugs”

Review highlights

Location

91/100
3 reviews

Great location.

“Many five star restaurants” “Big tour” “On site Dive center”

Service

77/100
10 reviews

Fantastic service.

“Hard working staff” “Hotel staff very friendly and helpful” “Excellent service”

Food

74/100
6 reviews

Delicious food.

“Gluten free soy sauce” “The restaurants and bars were good” “Huge fish”

Beach

66/100
3 reviews

Reasonable beach.

“On site Dive center” “Great snorkeling opportunities” “Beautiful clean beach area”

Room

50/100
4 reviews

Room is all right.

“High light” “Wet rugs” “Shower drain plugged”

Good to know

  • Clean hotel facilities

    “Clean resort” “Clean hotel”

  • Poorly-maintained rooms

    “Shower drain plugged” “Broken bed frames”

  • Dirty room

    “Wet rugs” “Musty smell”

  • Poor hotel buildings

    “Lobby was small”

Review highlights

Location

90/100
30 reviews

Great location with good access by car. Awesome excursions and shopping.

“Many five star restaurants” “Big tour” “On site Dive center”

Service

83/100
80 reviews

Good service, except unprofessional reception. Room service is perfect.

“Hard working staff” “Hotel staff very friendly and helpful” “Excellent service”

Food

72/100
62 reviews

Delicious food.

“Gluten free soy sauce” “The restaurants and bars were good” “Huge fish”

Beach

66/100
38 reviews

Reasonable beach. Lovely, clean beach which is great for sports.

“Clean white sand” “On site Dive center” “Great snorkeling opportunities”

Amenities

52/100
17 reviews

Hotel buildings are unacceptable but amenities are OK. Pleasant entrance area.

“Lobby was small” “Kid pool and it was so loud” “Nice patio”

Room

48/100
43 reviews

Dirty, badly-kept rooms with poor beds and bathrooms. Great view.

“No hot water” “Wet rugs” “Shower drain plugged”

WiFi

44/100
4 reviews

Bad internet service.

“Poor internet”

Wellness

17/100
6 reviews

Poor wellness & sports facilities.

“Spa staff was not trained” “Hot tub was cold”

Good to know

  • Friendly service

    “Courteous staff members” “Hotel staff very friendly and helpful”

Review highlights

Service

81/100
11 reviews

Friendly service.

“Hard working staff” “Hotel staff very friendly and helpful” “Excellent service”

Food

75/100
11 reviews

Delicious food.

“Gluten free soy sauce” “The restaurants and bars were good” “Huge fish”

Room

51/100
4 reviews

Room is all right.

“No bathtub” “Wet rugs” “Shower drain plugged”

Review Semantics by TrustYou

Customer Reviews of Dreams Puerto Aventuras Resort & Spa All Inclusive

4.0 out of 5. Based on 3008 guest reviews , Very Good

Property Description

DREAMS PUERTO AVENTURAS Address: Km 269.5 Carretera Chetumal – Pto. Juárez. Puerto Aventuras, Quintana Roo. México C. P. 77500 Unique Selling Points 1.Beautiful beach on a private bay overlooking the reefs 2.PADI Gold Palm certified dive center on premises 3.Walking distance to quaint market area, restaurants and live dolphin entertainment 4.Conveniently located only 15 minutes south of Playa Del Carmen and 3 minutes from golf courses Property Description On a secluded bay —north of the mystery of Tulum and its ruins and south of the energy and excitement of Playa Del Carmen — comes Dreams Puerto Aventuras Resort & Spa. Looking out on a yacht-filled marina and the Caribbean Sea, this heavenly resort, recognized by the prestigious Preferred Hotels & Resorts Worldwide, is a getaway with near infinite pleasures. Guests experience Unlimited-Luxury®, a remarkable collection of amenities... king-sized or two double beds, all meals and snacks, limitless premium beverages, 24-hour room and concierge service, and more; all wristband-free. Guests with even more astute tastes have Preferred Club, indulgences led by hors d’oeuvres and dessert in the members-only Preferred Lounge, upgraded bath amenities, and private concierge. At Dreams Puerto Aventuras, every suite is literally a room with a view, whether it’s the Caribbean Sea, marina, lush gardens or impressive swimming pools. Accommodations range from deluxe and family to honeymoon, preferred and master suite. All feature private balcony or terrace, daily refreshed mini bar with premium beverages, cable-TV and DVD/CD player, plus robes and slippers, and electronic safe. Equally as intriguing are the resort’s secluded beach spots, thatched palapas, and adults-only quiet pool and restaurant. Guests will find six reservation-free gourmet eateries and five bars and lounges (including a swim-up and beachside). During the day, leisure begins with cooking and dance lessons, Euro-bungee, snorkeling, billiards, fitness center, Hobie Cats, and more. With Dreams Puerto Aventuras Resort & Spa the excitement goes beyond the resort. Fun things to do include bike tours and shopping. To unwind, guests can escape to the Dream Spa by Pevonia, with a pampering menu featuring hydrotherapy, plunge pool, massage treatments and special spa packages. For couples, the resort presents wedding, honeymoon and anniversary packages with touches like complimentary bridal registry and personal dressing assistant to champagne on arrival and private beachfront dinner. Attention to detail continues for business travelers, with the 1,646 square foot Playa Ballroom with breakout rooms to specialty catering. It’s all of this and more. Meeting Facilities: Committed to providing a professional experience for groups, Dreams Puerto Aventuras offers large and small business and incentive groups a variety of meeting facilities and amenities. •17,717 sq ft of total meeting space •1646 sq ms of total meeting space 1 Ballroom / maximum capacity for 120 people in theater style or 70 in banquet style. this room can be divided in two private rooms, one of them ocean view. 1 Theater / maximum capacity for 250 people in theater style or 180 in banquet style. Beach available for private functions 1 gazebo / maximum capacity for 30 people

Details / Other Expenses

Check In: 3:00 pm
Check Out: 12:00 pm
Year of Last Renovation: 2008
Floors: 7
Rooms: 305
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 305
Handicap Rooms: 0
Suites: 28
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 2 View Spaces
Meeting Space: 17717 sq. feet
Banquet Space: Holds 250 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 10:00 am - 1:00 am
Policies / Expenses
Cancellation:
Groups can be cancelled without penalties up to 61 days prior to arrival. From 60 to 31 days before arrival, up to 50% of the room block may be cancelled without penalties as long as the group remains with a minimum of 10 rooms. A penalty of one
Typical Group Deposit: 100 usd per person
Total Taxes: 0.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
Country Tax: 11.00%
Rooms Wireless Internet Fee: 15.00 Per Day (per person)
Rooms Wired Internet Fee: 15.00 Per Day (per person)
Meeting Wireless Internet Fee: 15.00 Per Day (per person)
Meeting Wired Internet Fee: 15.00 Per Day (per person)
Audio Visual Service Charge: 15.00%
Banquet Labor Fees: 25.00 Per Person (usd)
Banquet Bartender Fees: 25.00 Per Hour (usd)
Morning Break Cost: 12.00 Per Person (usd)
Afternoon Break Cost: 14.00 Per Person (usd)
Banquet Soda: 2.00 Per Person (usd)
Banquet Bottled Water: 1.00 Per Person (usd)
Banquet Hosted Bar: 18.00 Per Person (usd)
Banquet Reception w Hors d'oeuvres: 24.00 Per Person (usd)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • All-inclusive resort
  • ATM
  • Baby facilities in room
  • Baggage storage facilities
  • Breakfast in room
  • Camping or barbeque facilities
  • Car rental
  • Central location
  • Charge for early check out
  • Child facilities
  • Clothes drying
  • Complimentary breakfast
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Currency exchange
  • Dinner available
  • DVD Player
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Garage
  • Grocery service
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Licensed bar
  • Mini bar
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Spa
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Terrace
  • Travellers cheques accepted
  • TV room
  • Valet Parking
  • Voicemail
  • Wedding Chapel

Airport & Shuttle Information

CANCUN INTERNATIONAL AIRPORT 75 KILOMETERS $72.00 USD

Local Shuttle Info: Approximate taxi costs: All costs are an approximation and are subject to change at any time. •Airport - $72 USD •Xcaret - $23 USD •Akumal - $20 USD •Playa del Carmen - $22 USD •Xel-ha - $30 USD •Tulum -$33 USD

Airport Shuttle? Yes! There is an airport shuttle.

Meeting Rooms and Banquet Rooms at Dreams Puerto Aventuras Resort & Spa All Inclusive

Below are the meeting, banquet, conference and event spaces at Dreams Puerto Aventuras Resort & Spa All Inclusive.

Feel free to use the Dreams Puerto Aventuras Resort & Spa All Inclusive meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Puerto Aventuras event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
PLAYA 80 x 40 x 10 1646 64/80 42 70 40 47 40 8/6 120 70 80
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PLAYA

PLAYA BALLROOM CAN BE DIVIDED IN TWO PRIVATE ROOMS (PLAYA 1 & PLAYA 2) BOTH OF THEM WITH THEIR OWN MAIN & SERVICE ACCESS. PLAYA 2 HAS OCEAN VIEW, PLAYA 1 DOESNT HAVE WINDOWS.
Room Type:
Ballroom
Total Size:
1646 Sq. Feet
Dimensions:
80 x 40 x 10 Ft.
Floor Level:
2
Power Outlets:
6
Columns:
0
Windows:
4
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Half Day Rental:
$500.00 USD
Full Day Rental:
$650.00 USD
Evening Rental:
$500.00 USD
24 Hr. Hold Rental:
$650.00 USD
25% of discount coffee break is requested for the event 50% of discount if you spend over 2000.00 usd on f&b Complementary if you spend more than 3000.00 usd on f&b
Photo of PLAYA
THEATER 160 x 42 x 10 3229 144/200 108 150 60 80 60 18/14 250 180 250
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THEATER

Room Type:
Auditorium
Total Size:
3229 Sq. Feet
Dimensions:
160 x 42 x 10 Ft.
Floor Level:
2
Power Outlets:
8
Columns:
0
Windows:
20
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
Yes
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Half Day Rental:
$750.00 USD
Full Day Rental:
$1000.00 USD
Evening Rental:
$750.00 USD
24 Hr. Hold Rental:
$1000.00 USD
25% of discount coffee break is requested for the event 50% of discount if you spend over 2000.00 usd on f&b Complementary if you spend more than 3000.00 usd on f&b
THEATER Meeting Space Thumbnail 1
THEATER Meeting Space Thumbnail 2
Photo of THEATER

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