RUTLAND ARMS HOTEL

33 High St., Newmarket CB88NB United Kingdom (GBR)
3.0 Star Downtown Hotel
52.245 0.40809
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Average
3.5/ 5

Based on 336 guest reviews

Show Guest Reviews
  • Hotel has 46 rooms
  • Hotel has 4 floors
  • Hotel has 3 suites
  • Check in time: 2.00pm
  • Check out time: 11.00am
  • Group booking rating of 9.8/10
  • Hotel has 4 meeting rooms

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Room Types

Check Rates Small Double
Non-Smoking

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Summary of Verified Reviews

Summary of 1,162 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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74
Fair

Good city hotel. Near city centre in a great location. Friendly atmosphere. Popular among couples.

“In the middle of town” “Fantastic location”

Excellent City Hotel Top 10% in city

Good to know

  • Hotel is outdated

    “Decor was very dated and old fashioned” “Old shower curtains”

  • Old rooms

    “Old fashioned room” “Dated furniture”

  • Poor hotel buildings

    “Decor was very dated and old fashioned” “OLD CARPETS”

  • Friendly service

    “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Review highlights

Location

84/100
245 reviews

Near city centre in a great location. Average parking. Affordable parking.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Service

82/100
378 reviews

Great, friendly service at reception and bar. Service relatively professional but restaurant service is bad.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Breakfast

66/100
218 reviews

Breakfast is average.

“Cooked breakfast could be better” “Dreadful scrambled egg” “Nice breakfasts and evening bar”

Food

59/100
135 reviews

Horrible dining experience with unappetizing desserts & fruits. Okay but overpriced menu.

“Gluten free bread” “Evening meal rock hard” “Tinned fruit”

Bar

49/100
53 reviews

Overpriced, poor bar. Good bar service.

“Including tepid tea” “Terrible coffee” “Slow service in bar”

Cleanliness

47/100
95 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Musty smell” “Chairs etc all stained” “Dirty toilet”

WiFi

47/100
15 reviews

Bad internet service.

“No Internet in the room” “Complicated wi-fi system” “No wifi”

Comfort

46/100
194 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Poor night's sleep” “No air conditioning” “Terrible noise”

Amenities

43/100
135 reviews

Old facilities and poor entrance area, but okay hotel grounds. Bad architecture.

“Decor was very dated and old fashioned” “OLD CARPETS” “Stair carpet threadbare”

Room

41/100
390 reviews

Rooms are of average size, but lacking maintenance and outdated and beds are below average. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Decent rooms and views.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Vibe

39/100
176 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area. Good choice for a city trip.

“Decor was very dated and old fashioned” “Old shower curtains” “Loud karaoke”

Good to know

  • Unpleasant entrance area

    “No lifts” “No lift”

  • Bad architecture

    “Decor needs updating” “Decor was very dated and old fashioned”

  • Near city centre

    “In the middle of the city” “In the middle of town”

  • Affordable parking

    “Free car parking” “Car park is free but very tight”

Review highlights

Location

86/100
96 reviews

Near city centre in a great location. Average parking. Affordable parking.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Service

75/100
147 reviews

Friendly and somewhat professional staff, great at reception but subpar in the restaurant.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Breakfast

67/100
91 reviews

Breakfast is average.

“Freshly cooked breakfast” “Dreadful scrambled egg” “Excellent breakfast”

Food

55/100
47 reviews

Decent food and menu.

“Dinner excellent” “Gluten free bread” “Evening meal rock hard”

Bar

48/100
19 reviews

Bar is not good.

“Including tepid tea” “Terrible coffee” “Slow service in bar”

Cleanliness

47/100
38 reviews

Bathrooms and rooms are untidy. Unclean hotel facilities.

“Musty smell” “Chairs etc all stained” “Dirty toilet”

Room

42/100
142 reviews

Old, dirty, decent-sized rooms and uncomfortable beds. Badly-maintained rooms, with bad A/C and unclean bathrooms.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Comfort

41/100
75 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Poor night's sleep” “No air conditioning” “Terrible noise”

Amenities

40/100
52 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Decor was very dated and old fashioned” “OLD CARPETS” “Stair carpet threadbare”

Vibe

37/100
56 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Decor was very dated and old fashioned” “Old shower curtains” “Loud karaoke”

Good to know

  • TV is not good

    “Tv too small” “Leaking TV remote”

  • Old facilities

    “Old property” “Old building”

  • Hotel is outdated

    “Decor was very dated and old fashioned” “Old shower curtains”

  • Old rooms

    “Old fashioned room” “Dated furniture”

Review highlights

Location

82/100
31 reviews

Great location with good parking availability.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Service

80/100
51 reviews

Adequately professional and very friendly service with good reception.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Breakfast

62/100
27 reviews

Breakfast is average.

“Cooked breakfast could be better” “Dreadful scrambled egg” “Delicious breakfast”

Food

59/100
17 reviews

Food is all right.

“Gluten free bread” “Tinned fruit” “Bacon fatty”

Comfort

51/100
28 reviews

Somewhat comfortable and acceptably sized rooms. Noisy rooms and bad beds.

“Ill-fitting mattress” “Poor quality pillows” “No air conditioning”

Cleanliness

44/100
9 reviews

Dirty room.

“Musty smell” “Chairs etc all stained” “Dirty toilet”

Room

43/100
57 reviews

Dirty, run-down rooms with bad TV's. Average-sized, but outdated rooms with poor beds and sub-average bathrooms.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Amenities

39/100
21 reviews

Old facilities.

“Decor was very dated and old fashioned” “OLD CARPETS” “Stair carpet threadbare”

Vibe

38/100
26 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated.

“Decor was very dated and old fashioned” “Old shower curtains” “Loud karaoke”

Good to know

  • Poor vibe

    “Decor was very dated and old fashioned” “Old shower curtains”

  • Dirty

    “Musty smell” “Chairs etc all stained”

  • Uncomfortable

    “Poor night's sleep” “No air conditioning”

  • Bad amenities

    “Decor was very dated and old fashioned” “OLD CARPETS”

Review highlights

Service

85/100
18 reviews

Friendly service.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Location

84/100
8 reviews

Great location.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Breakfast

68/100
13 reviews

Breakfast is average.

“Cooked breakfast could be better” “Dreadful scrambled egg” “Yummy breakfast”

Food

58/100
9 reviews

Food is all right.

“Gluten free bread” “Evening meal rock hard” “Tinned fruit”

Cleanliness

50/100
5 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Musty smell” “Chairs etc all stained” “Dirty toilet”

Amenities

45/100
6 reviews

Poor hotel buildings.

“Decor was very dated and old fashioned” “OLD CARPETS” “Stair carpet threadbare”

Vibe

44/100
10 reviews

Poor vibe.

“Decor was very dated and old fashioned” “Old shower curtains” “Loud karaoke”

Comfort

43/100
9 reviews

Rooms are decent sized but not very comfortable.

“Poor night's sleep” “No air conditioning” “Terrible noise”

Room

42/100
16 reviews

Room is not nice. Fine room size and cleanliness.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Good to know

  • Great location

    “In the middle of town” “Fantastic location”

  • Room is not nice

    “Light bulbs didn't work” “Threadbare carpet”

  • Fantastic service

    “Staff exceptional” “Staff were welcoming and helpful”

  • Friendly service

    “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Review highlights

Location

86/100
6 reviews

Great location.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Service

85/100
9 reviews

Friendly service.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Value

69/100
6 reviews

Fairly good value for money.

“Including tepid tea” “Hotel was expensive” “Great value for money”

Breakfast

68/100
4 reviews

Breakfast is average.

“Freshly cooked breakfast” “Dreadful scrambled egg” “Nice breakfasts and evening bar”

Food

61/100
4 reviews

Food is all right.

“Gluten free bread” “Evening meal rock hard” “Tinned fruit”

Room

43/100
11 reviews

Room is not nice.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Review highlights

Service

82/100
5 reviews

Fantastic service.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Room

40/100
6 reviews

Room is not nice.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Good to know

  • Hotel is outdated

    “Decor was very dated and old fashioned” “Old shower curtains”

  • Poor hotel buildings

    “Decor was very dated and old fashioned” “OLD CARPETS”

  • Friendly service

    “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

  • Poorly-maintained rooms

    “Light bulbs didn't work” “Threadbare carpet”

Review highlights

Location

84/100
233 reviews

Near city centre in a great location. Average parking. Affordable parking.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Service

82/100
363 reviews

Friendly service, especially housekeeping, reception, and bar service. Service relatively professional but restaurant service is bad.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Breakfast

66/100
209 reviews

Breakfast is average.

“Cooked breakfast could be better” “Dreadful scrambled egg” “Magnificent breakfasts”

Food

59/100
132 reviews

Horrible dining experience with unappetizing desserts & fruits. Okay but overpriced menu.

“Gluten free bread” “Tinned fruit” “Dirty plates”

WiFi

53/100
14 reviews

Regular internet service.

“Terrific WI-FI” “Free wi fi” “Free wifi”

Bar

49/100
52 reviews

Overpriced, poor bar. Good bar service.

“Including tepid tea” “Terrible coffee” “Slow service in bar”

Comfort

48/100
184 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Poor night's sleep” “No air conditioning” “Terrible noise”

Cleanliness

47/100
91 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Musty smell” “Chairs etc all stained” “Dirty toilet”

Amenities

45/100
127 reviews

Old facilities and poor entrance area, but okay hotel grounds. Bad architecture.

“Decor was very dated and old fashioned” “OLD CARPETS” “Stair carpet threadbare”

Room

43/100
370 reviews

Rooms are of average size, but lacking maintenance and outdated and beds are below average. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Decent rooms and views.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Vibe

41/100
163 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Decor was very dated and old fashioned” “Old shower curtains” “Loud karaoke”

Good to know

  • Unpleasant entrance area

    “No lifts” “No lift”

  • Bad architecture

    “Decor needs updating” “Decor was very dated and old fashioned”

  • Near city centre

    “In the middle of the city” “In the middle of town”

  • Affordable parking

    “Free car parking” “Car park is free but very tight”

Review highlights

Location

87/100
93 reviews

Near city centre in a great location. Average parking. Affordable parking.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Service

74/100
143 reviews

Friendly and somewhat professional staff, great at reception but subpar in the restaurant.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Breakfast

67/100
88 reviews

Breakfast is average.

“Cooked breakfast could be better” “Dreadful scrambled egg” “Tasty breakfast”

Food

55/100
46 reviews

Decent food and menu.

“Gluten free bread” “Evening meal rock hard” “Tinned fruit”

Bar

48/100
19 reviews

Bar is not good.

“Including tepid tea” “Terrible coffee” “Slow service in bar”

Cleanliness

47/100
35 reviews

Bathrooms and rooms are untidy. Unclean hotel facilities.

“Musty smell” “Chairs etc all stained” “Dirty toilet”

Room

43/100
137 reviews

Old, dirty, decent-sized rooms and uncomfortable beds. Badly-maintained rooms, with bad A/C and unclean bathrooms.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Comfort

41/100
73 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Poor night's sleep” “No air conditioning” “Terrible noise”

Amenities

40/100
50 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Decor was very dated and old fashioned” “OLD CARPETS” “Stair carpet threadbare”

Vibe

38/100
52 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Decor was very dated and old fashioned” “Old shower curtains” “Loud karaoke”

Good to know

  • TV is not good

    “Tv too small” “Leaking TV remote”

  • Old facilities

    “Old property” “Old building”

  • Hotel is outdated

    “Decor was very dated and old fashioned” “Old shower curtains”

  • Old rooms

    “Old fashioned room” “Dated furniture”

Review highlights

Location

83/100
30 reviews

Great location with good parking availability.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Service

80/100
47 reviews

Adequately professional and very friendly service with good reception.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Breakfast

61/100
25 reviews

Breakfast is average.

“Cooked breakfast could be better” “Dreadful scrambled egg” “Yummy breakfast”

Food

59/100
17 reviews

Food is all right.

“Gluten free bread” “Evening meal rock hard” “Tinned fruit”

Comfort

51/100
27 reviews

Somewhat comfortable and acceptably sized rooms. Noisy rooms and bad beds.

“Fantastic nights sleep” “Room was quiet” “No air conditioning”

Cleanliness

44/100
9 reviews

Dirty room.

“Musty smell” “Chairs etc all stained” “Dirty toilet”

Room

43/100
56 reviews

Dirty, run-down rooms with bad TV's. Average-sized, but outdated rooms with poor beds and sub-average bathrooms.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Amenities

39/100
19 reviews

Old facilities.

“Decor was very dated and old fashioned” “OLD CARPETS” “Stair carpet threadbare”

Vibe

38/100
25 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated.

“Decor was very dated and old fashioned” “Old shower curtains” “Loud karaoke”

Good to know

  • Poor vibe

    “Decor was very dated and old fashioned” “Old shower curtains”

  • Dirty

    “Musty smell” “Chairs etc all stained”

  • Uncomfortable

    “Poor night's sleep” “No air conditioning”

  • Bad amenities

    “Decor was very dated and old fashioned” “OLD CARPETS”

Review highlights

Service

84/100
17 reviews

Friendly service.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Location

84/100
8 reviews

Great location.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Breakfast

67/100
12 reviews

Breakfast is average.

“Cooked breakfast could be better” “Dreadful scrambled egg” “Magnificent breakfasts”

Food

57/100
8 reviews

Food is all right.

“Gluten free bread” “Evening meal rock hard” “Tinned fruit”

Cleanliness

50/100
5 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Musty smell” “Chairs etc all stained” “Dirty toilet”

Amenities

45/100
6 reviews

Poor hotel buildings.

“Decor was very dated and old fashioned” “OLD CARPETS” “Stair carpet threadbare”

Comfort

43/100
9 reviews

Rooms are decent sized but not very comfortable.

“Poor night's sleep” “No air conditioning” “Terrible noise”

Vibe

43/100
9 reviews

Poor vibe.

“Decor was very dated and old fashioned” “Old shower curtains” “Loud karaoke”

Room

42/100
16 reviews

Room is not nice. Fine room size and cleanliness.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Good to know

  • Room is not nice

    “Light bulbs didn't work” “Threadbare carpet”

  • Great location

    “In the middle of town” “Fantastic location”

  • Fantastic service

    “Staff exceptional” “Staff were welcoming and helpful”

  • Friendly service

    “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Review highlights

Location

86/100
5 reviews

Great location.

“In the middle of town” “Fantastic location” “Parking nearby perfect”

Service

85/100
9 reviews

Friendly service.

“Staff exceptional” “Staff were welcoming and helpful” “Welcoming staff in the restaurant”

Value

70/100
5 reviews

Best value for money.

“Competitive price” “Absolute bargain” “Great prices”

Breakfast

70/100
3 reviews

Tasty breakfast.

“Freshly cooked breakfast” “Delicious breakfast” “Nice breakfasts and evening bar”

Food

61/100
4 reviews

Food is all right.

“Gluten free bread” “Evening meal rock hard” “Tinned fruit”

Room

42/100
10 reviews

Room is not nice.

“Light bulbs didn't work” “Threadbare carpet” “Chairs etc all stained”

Review Semantics by TrustYou

Customer Reviews of Rutland Arms Hotel

3.5 out of 5. Based on 336 guest reviews , Average

Details / Other Expenses

Check In: 2.00pm
Check Out: 11.00am
Year of Last Renovation: 2008
Floors: 4
Rooms: 46
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 46
Handicap Rooms: 0
Suites: 3
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 4
Banquet Space: Holds 50 people
Dist. to Food/Bars: On-site
Lounge/Bar Hours: 11am-11pm
Policies / Expenses
Cancellation:
24 hr individual, 7 days group
Nightly Parking: 0.00
Typical Group Deposit: 25%
Total Taxes: 20.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Breakfast in room
  • Central location
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Dinner available
  • Fax available
  • Hairdryer available
  • Central heating
  • Internet - wireless
  • Ironing facilities
  • Licensed bar
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Private car parking
  • Restaurant
  • 24 hours room service
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television

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