CAPITAL PLAZA

Heroes 171 A, Chetumal 77000 Mexico (MEX)
3.5 Star Downtown Hotel
18.50279 -88.29571
Check availability
Average
3.5/ 5

Based on 166 guest reviews

Show Guest Reviews
  • Has outdoor swimming pool
  • Shuttle to airport available
  • The Avg. Group Saves 7.1%!
  • Fitness + Health Center
  • 85 rooms in hotel
  • Check-out time: 01:00 pm
  • Groups/Meetings rating of 5.6/10
  • 5 meeting rooms in hotel

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Room Types

Check Rates Junior Suite
Non-Smoking
Check Rates Room 2 Double Beds
Non-Smoking

Local Attractions

Mayan Culture Museum Bacalar lagoon Duty Free Zone San Pedro Belize taxi water connection Bio Universo Planetario

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Summary of Verified Reviews

Summary of 353 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
85
Very Good

Very good budget hotel. Located near shopping areas with easy access to parking. Clean rooms and nice buildings. Clean hotel facilities. Popular among families.

“Free WIFI in the room” “Great price”

Excellent Overall Ranking Top 1% in city
Excellent Economy Hotel Top 1% in city
Excellent City Hotel Top 1% in city
Best Value for Money In City
Best Food In City

Good to know

  • Comfortable beds

    “Large bed” “Clean beds”

  • Clean hotel facilities

  • Clean rooms

    “Clean beds”

  • Nice building

    “Beautiful building”

Review highlights

Beach

100/100
5 reviews

Beautiful beach.

“Close to the beach area”

Value

91/100
39 reviews

Best value for money. Acceptable breakfast prices.

“Complimentary taxi” “Great price” “Free WIFI in the room”

Location

90/100
55 reviews

Great location. Close to the beach, with great shopping and sightseeing nearby. Excellent parking and car access.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Amenities

88/100
23 reviews

Nice building.

“Beautiful building” “Nice environment”

Service

88/100
96 reviews

Efficient, friendly service with a nice reception.

“Quick visit” “Friendly staff” “Great security”

Cleanliness

78/100
36 reviews

Clean hotel facilities. Clean rooms. Dirty pool.

“Clean beds”

Food

75/100
28 reviews

Delicious food.

“Lovely restaurant” “Great restaurant” “Excellent food”

Breakfast

69/100
23 reviews

Decent and moderately priced breakfast.

“No complimentary breakfast” “Good hot breakfast” “Good breakfast at the restaurant”

Room

68/100
87 reviews

Rooms are an okay size but the bathrooms are unacceptable. Tidy, modern rooms with comfortable beds.

“Newer flat screen” “No refrigerator” “AC didn't work”

WiFi

33/100
10 reviews

Bad internet service.

Ranked top 13% by couples, with a score of 82

Good to know

  • Delicious food

    “Lovely restaurant” “Great restaurant”

  • Noisy

    “Zero noise”

  • Modern Hotel

    “Newer flat screen” “New furniture”

  • Clean hotel facilities

Review highlights

Value

90/100
11 reviews

Best value for money.

“Complimentary taxi” “Great price” “Free WIFI in the room”

Location

90/100
22 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Amenities

89/100
7 reviews

Nice building.

“Beautiful building” “Nice environment”

Service

86/100
29 reviews

Service is professional and friendly.

“Quick visit” “Friendly staff” “Great security”

Cleanliness

76/100
17 reviews

Clean hotel facilities. Clean rooms.

“Clean beds”

Breakfast

69/100
12 reviews

Breakfast is average.

“No complimentary breakfast” “Good hot breakfast” “Good breakfast at the restaurant”

Room

68/100
38 reviews

Clean, decent rooms with great beds but bad bathrooms.

“Newer flat screen” “No refrigerator” “Ac did not work”

Comfort

63/100
25 reviews

Excellent beds, but only decently comfortable overall and very noisy.

“Ac did not work” “Clean beds” “The best bed”

Ranked top 1% by families, with a score of 86

Good to know

  • Fantastic service

    “Quick visit” “Friendly staff”

  • Friendly service

    “Staff helped with” “Friendly staff”

  • Clean

    “Clean beds”

  • Clean rooms

    “Clean beds”

Review highlights

Value

93/100
12 reviews

Best value for money.

“Complimentary taxi” “Great price” “Free WIFI in the room”

Location

89/100
12 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Service

88/100
24 reviews

Friendly service.

“Quick visit” “Friendly staff” “Great security”

Amenities

88/100
7 reviews

Nice building.

“Beautiful building” “Nice environment”

Cleanliness

78/100
9 reviews

Clean rooms.

“Clean beds”

Room

66/100
21 reviews

Tidy rooms with excellent beds.

“Newer flat screen” “No refrigerator” “AC didn't work”

Review highlights

Room

64/100
5 reviews

Room is all right.

“Lots of pillows” “Newer flat screen” “No refrigerator”

Review highlights

Location

91/100
5 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Room

65/100
4 reviews

Room is all right.

“Newer flat screen” “No refrigerator” “Ac did not work”

Good to know

  • Dirty pool

  • Clean hotel facilities

  • Comfortable beds

    “Large bed” “Clean beds”

  • Friendly service

    “Staff helped with” “Friendly staff”

Review highlights

Location

94/100
26 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Value

90/100
26 reviews

Best value for money. Acceptable breakfast prices.

“Complimentary taxi” “Great price” “Free WIFI in the room”

Service

89/100
47 reviews

Friendly service and great reception.

“Quick visit” “Friendly staff” “Great security”

Amenities

88/100
9 reviews

Nice building.

“Beautiful building” “Nice environment”

Cleanliness

79/100
23 reviews

Clean hotel facilities. Clean rooms. Dirty pool.

“Clean beds”

Vibe

76/100
9 reviews

Awesome vibe. Modern Hotel.

“Newer flat screen” “New furniture”

Pool

74/100
26 reviews

Great but dirty pool.

“Nice swimming pool” “Great pool” “Nice pool”

Room

73/100
51 reviews

Excellent beds in clean rooms but bathrooms are not so good.

“Newer flat screen” “Proper hot water” “Excellent rooms”

Breakfast

70/100
15 reviews

Reasonably priced, tasty breakfasts.

“Good hot breakfast” “Delicious breakfast” “Good breakfast at the restaurant”

Good to know

  • Great pool

    “Nice swimming pool” “Great pool”

  • Comfortable beds

    “Large bed” “Clean beds”

  • Tasty breakfast

    “Good hot breakfast” “Delicious breakfast”

  • Clean rooms

    “Clean beds”

Review highlights

Location

92/100
12 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Value

90/100
7 reviews

Best value for money.

“Complimentary taxi” “Great price” “Free WIFI in the room”

Service

89/100
13 reviews

Friendly service.

“Quick visit” “Friendly staff” “Great security”

Cleanliness

77/100
11 reviews

Clean rooms.

“Clean beds”

Vibe

76/100
6 reviews

Awesome vibe.

“Newer flat screen” “New furniture”

Pool

75/100
13 reviews

Great pool.

“Nice swimming pool” “Great pool” “Nice pool”

Room

72/100
24 reviews

Rooms are spotless with comfy beds.

“Newer flat screen” “Proper hot water” “Excellent rooms”

Breakfast

70/100
9 reviews

Tasty breakfast.

“Good hot breakfast” “Delicious breakfast” “Good breakfast at the restaurant”

Comfort

64/100
16 reviews

Relatively comfortable, with good beds.

“Lots of pillows” “AC didn't work” “Large bed”

Good to know

  • Friendly service

    “Staff helped with” “Friendly staff”

  • Fantastic service

    “Quick visit” “Friendly staff”

  • Clean

    “Clean beds”

  • Great room

    “Newer flat screen” “Proper hot water”

Review highlights

Location

92/100
5 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Value

92/100
9 reviews

Best value for money.

“Complimentary taxi” “Great price” “Free WIFI in the room”

Service

88/100
11 reviews

Friendly service.

“Quick visit” “Friendly staff” “Great security”

Cleanliness

78/100
4 reviews

Clean.

“Clean beds”

Room

68/100
11 reviews

Room is all right.

“Lots of pillows” “Newer flat screen” “No refrigerator”

Review highlights

Room

69/100
8 reviews

Room is all right.

“Newer flat screen” “No refrigerator” “Ac did not work”

Comfort

63/100
6 reviews

Comfortable.

“Lots of pillows” “Ac did not work” “Clean beds”

Good to know

  • Comfortable beds

    “Large bed” “Clean beds”

  • Nice building

    “Beautiful building”

  • Professional service

    “Quick visit” “24 hour reception”

  • Friendly service

    “Staff helped with” “Friendly staff”

Review highlights

Value

93/100
7 reviews

Best value for money.

“Complimentary taxi” “Great price” “Free WIFI in the room”

Amenities

90/100
13 reviews

Nice building.

“Beautiful building” “Nice environment”

Service

87/100
38 reviews

Service is professional and friendly.

“Quick visit” “Friendly staff” “Great security”

Location

87/100
18 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Room

64/100
20 reviews

Great beds in okay rooms.

“Lots of pillows” “Newer flat screen” “No refrigerator”

Comfort

59/100
13 reviews

Relatively comfortable, with good beds.

“AC didn't work” “Bed was small” “Zero noise”

Good to know

  • Nice building

    “Beautiful building”

  • Fantastic service

    “Quick visit” “Friendly staff”

  • Great location

    “Complimentary taxi” “Close to shopping”

  • Great amenities

    “Beautiful building” “Nice environment”

Review highlights

Amenities

90/100
5 reviews

Nice building.

“Beautiful building” “Nice environment”

Service

88/100
12 reviews

Fantastic service.

“Quick visit” “Friendly staff” “Great security”

Location

88/100
7 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Cleanliness

77/100
5 reviews

Clean.

“Clean beds”

Room

66/100
10 reviews

Room is all right.

“Newer flat screen” “No refrigerator” “Ac did not work”

Comfort

61/100
7 reviews

Comfortable.

“Ac did not work” “Large bed” “Zero noise”

Good to know

  • Great amenities

    “Beautiful building” “Nice environment”

  • Great location

    “Complimentary taxi” “Close to shopping”

  • Fantastic service

    “Quick visit” “Friendly staff”

Review highlights

Amenities

90/100
3 reviews

Great amenities.

“Beautiful building” “Nice environment”

Location

87/100
3 reviews

Great location.

“Complimentary taxi” “Close to shopping” “In the middle of town”

Service

85/100
10 reviews

Fantastic service.

“Quick visit” “Friendly staff” “Great security”

Review Semantics by TrustYou

Customer Reviews of Capital Plaza

3.5 out of 5. Based on 166 guest reviews , Average

Property Description

Capital Plaza es un hotel reconocido por estar en la zona centro de la ciudad, en contra esquina del Museo de la Cultura Maya, cercas del punto de encuentro de los tours por la ciudad y a unas cuadras del boulevard bahía; con más de 15 años de servicio en la localidad y con experiencia en grupos nacionales y extranjeros.

Details / Other Expenses

Check In: 03:00 pm
Check Out: 01:00 pm
Year of Last Renovation: 2011
Floors: 4
Rooms: 85
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 53
Handicap Rooms: 1
Suites: 8
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 5 View Spaces
Meeting Space: 800 sq. feet
Banquet Space: Holds 700 people
Dist. to Food/Bars: 1.0 Km
Dist. to 24hr Restaurant: 0.3 Km
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 5pm-01am
Pool Info:
OPEN 6:00-23:00 HRS OUTDOOR
Policies / Expenses
Cancellation:
Groups 30 days pior arrival.
Nightly Parking: 0.00
Typical Group Deposit: 25%
Total Taxes: 19.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 16.00%
Occupancy Tax: 3.00%
Food and Beverage Tax: 16.00%
Food and Beverage Service Charge: 10.00%
Avg. Continental Breakfast Cost: 7.00 Per Person
Avg. Plated Breakfast Cost: 7.50 Per Person
Avg. Buffet Breakfast Cost: 13.00 Per Person
Avg. Plated Lunch Cost: 20.00 Per Person
Avg. Buffet Lunch Cost: 20.00 Per Person
Avg. Boxed Lunch Cost: 8.00 Per Person
Avg. Plated Dinner Cost: 20.00 Per Person
Avg. Buffet Dinner Cost: 25.00 Per Person

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Bus parking
  • Car rental
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Laundry facilities
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private car parking
  • Radio in room
  • Restaurant
  • Safe in rooms
  • Shower
  • Solarium
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • Valet Parking

Airport & Shuttle Information

Chetumal Airport 3 kms.

Local Shuttle Info: Free Transfer Hotel- Apto Under request

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

breakfast options are: continental $ 7.00(coffee, fruit, juice, bread) American $7.5 (coffee, fruit or juice, eggs, bread)

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Meeting Rooms and Banquet Rooms at Capital Plaza

Below are the meeting, banquet, conference and event spaces at Capital Plaza.

Feel free to use the Capital Plaza meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Chetumal event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Meters)
Size
(sqm.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
BELIZE 6 x 3 x 2 12 --/-- -- -- -- -- -- --/-- 15 -- --
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BELIZE

Room Type:
Office / Storage
Total Size:
12 Sq. Meters
Dimensions:
6 x 3 x 2 Meters
Floor Level:
2
Power Outlets:
2
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • LAN Internet
  • Air Conditioning
  • Sound System
SALVADOR 5 x 5 x 2 25 --/5 5 30 40 35 35 --/-- 50 40 --
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SALVADOR

Room Type:
Auditorium
Total Size:
25 Sq. Meters
Dimensions:
5 x 5 x 2 Meters
Floor Level:
2
Power Outlets:
5
Columns:
0
Windows:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • LAN Internet
  • Microphone
  • White Board
  • Air Conditioning
GUATEMALA 9 x 4 x 3 36 --/10 10 50 60 50 50 --/-- 100 100 --
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GUATEMALA

Room Type:
Auditorium
Total Size:
36 Sq. Meters
Dimensions:
9 x 4 x 3 Meters
Floor Level:
3
Power Outlets:
5
Columns:
0
Windows:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • LAN Internet
  • Air Conditioning
REAL MAYA 20 x 10 x 5 200 --/25 20 20 -- -- -- --/-- 1000 500 --
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REAL MAYA

Room Type:
Ballroom
Total Size:
200 Sq. Meters
Dimensions:
20 x 10 x 5 Meters
Floor Level:
Ground Level
Power Outlets:
10
Columns:
6
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • WIFI Internet
  • Podium
  • LAN Internet
  • Air Conditioning

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