FAIRMONT MAYAKOBA

Ctra Federal Cancun Playa Del Carmen K, Playa Del Carmen 77710 Mexico (MEX)
5.0 Star Hotel
20.68693-87.02879
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Very Good
4.5/ 5

Based on 1861 guest reviews

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  • The Avg. Group Discount is 44.4%!
  • 401 sleeping rooms in hotel
  • 2 floors in hotel
  • 34 suites in hotel
  • Check in: 15:00
  • Check out: 12:00
  • Group score of 10.0/10
  • 9 meeting rooms in property

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Room Types

Check RatesBed and Breakfast Deluxe Casita Room King 458sf Tropical Forest View Furnished Patio Balcony
Non-Smoking
Check RatesBed and Breakfast Fairmont 2 Queen Beds 480 Sf Jungle View Main Building Furnished Terrace or Balcon
Non-Smoking
Check RatesBed and Breakfast Signature Casita 1 Bedroom Suite King 915sf Lagoon View Private Furnished Patio Ba
Non-Smoking
Check RatesBed and Breakfast Signature Casita Room 2 Queen Beds 504 Sf Lagoon View Private Furnished Patio Balc
Non-Smoking
Check RatesBed and Breakfast Signature Casita Room King 458 Sf Lagoon View Private Furnished Patio Balcony
Non-Smoking
Check RatesDeluxe Casita 2 Queen Beds
Non-Smoking
Check RatesDeluxe Casita King
Non-Smoking
Check RatesDeluxe Casita Room (1 King Bed )
Non-Smoking
Check RatesDeluxe Casita Room (2 Double Beds )
Non-Smoking
Check RatesDeluxe Casita Room (2 Double Beds ) Seasonal Sale 3rd Night Free
Non-Smoking
Check RatesDeluxe Casita Room 2 Kids Free
Non-Smoking
Check RatesDeluxe Casita Room 2 Kids Free Seasonal Sale 3rd Night Free
Non-Smoking
Check RatesDeluxe Casita Room King 458sf Tropical Forest View Furnished Patio Balcony
Non-Smoking
Check RatesFairmont 2 Queen Beds 480 Sf Jungle View Main Building Furnished Terrace or Balcony
Non-Smoking
Check RatesFairmont Queen
Non-Smoking
Check RatesFairmont Room (1 King Bed )
Non-Smoking
Check RatesFairmont Room (1 King Bed ) Appetite For Luxury
Non-Smoking
Check RatesFairmont Room (2 Double Beds )
Non-Smoking
Check RatesFairmont Room (2 Double Beds ) Seasonal Sale 3rd Night Free
Non-Smoking
Check RatesFairmont Room 2 Kids Free
Non-Smoking
Check RatesFairmont Room 2 Kids Free Seasonal Sale 3rd Night Free
Non-Smoking
Check RatesGolf or Spa 1 Round Of Golf or Signature Casita 1 Bedroom Suite King 915sf Lagoon View Private Furni
Non-Smoking
Check RatesGolf or Spa 1 Round Of Golf or Signature Casita Room King 458 Sf Lagoon View Private Furnished Patio
Non-Smoking
Check RatesInclusive Appetite For Luxury Deluxe Casita Room King 458sf Tropical Forest View Furnished Patio Bal
Non-Smoking
Check RatesInclusive Appetite For Luxury Fairmont 2 Queen Beds 480 Sf Jungle View Main Building Furnished Terra
Non-Smoking
Check RatesInclusive Appetite For Luxury Signature Casita Room King 458 Sf Lagoon View Private Furnished Patio
Non-Smoking
Check RatesSignature Casita 1 Bedroom Suite King 915sf Lagoon View Private Furnished Patio Balcony
Non-Smoking
Check RatesSignature Casita 2 Queen Beds
Non-Smoking
Check RatesSignature Casita Room (1 King Bed )
Non-Smoking
Check RatesSignature Casita Room (2 Double Beds )
Non-Smoking
Check RatesSignature Casita Room (2 Double Beds ) Seasonal Sale 3rd Night Free
Non-Smoking
Check RatesSignature Casita Room 2 Queen Beds 504 Sf Lagoon View Private Furnished Patio Balcony
Non-Smoking
Check RatesSignature Casita Room King 458 Sf Lagoon View Private Furnished Patio Balcony
Non-Smoking
Check RatesSignature Casita Suite (1 King Bed )
Non-Smoking
Check RatesSignature Casita Suite 2 Kids Free
Non-Smoking
Check RatesSignature Casita Suite 2 Kids Free European Plan
Non-Smoking
Check RatesSignature Casita Suite 2 Kids Free Saver
Non-Smoking
Check RatesSignature Casita Suite 2 Kids Free Seasonal Sale 3rd Night Free
Non-Smoking
Check RatesSignature Casita Suite King
Non-Smoking
Check RatesSignature Casita with 2 Kids Free
Non-Smoking
Check RatesSignature Casita with 2 Kids Free Saver
Non-Smoking
Check RatesSignature Casita with 2 Kids Free Seasonal Sale 3rd Night Free
Non-Smoking
Check RatesSignature Classic King
Non-Smoking
Check RatesSuite Experience Signature Casita 1 Bedroom Suite King 915sf Lagoon View Private Furnished Patio Bal
Non-Smoking

Summary of Verified Reviews

Summary of 745 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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91
Excellent

Excellent golf hotel. Close to excursion tours and the beach. Rather comfortable. Luxurious Hotel. Stylish Hotel. Popular among families.

“Fantastic golfing experience” “Much of the natural landscape making it peaceful and serene”

Excellent Overall Ranking Top 5% in city
Excellent Golf Hotel Top 1% in city
Excellent Eco-friendly Hotel Top 1% in city
Best Amenities In City
Best Hotel Grounds In City

Good to know

  • Professional service

    “Drivers were well informed about” “Concierge was very helpful and informative”

  • Pleasant hotel grounds

    “Impeccably landscaped grounds” “Much of the natural landscape making it peaceful and serene”

  • Friendly service

    “Hotel stuff was amazing and very attentive” “Staff was fantastic, always helpful”

  • Nice building

    “Property is breathtaking” “Beautiful and environmentally conscious facilities”

Review highlights

Amenities

96/100
152 reviews

Good outdoor sports facilities. Hotel buildings and kids facilities are excellent.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Comfort

86/100
59 reviews

Comfortable, quiet rooms with great beds. Spacious rooms and bathrooms but A/C is not great.

“Much of the natural landscape making it peaceful and serene” “Great location for a quiet getaway as a couple” “Quiet resort”

Service

84/100
336 reviews

Reception is decent, with overall friendly and professional service. Bad pool/beach service. Disorganized booking process.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

82/100
164 reviews

Big, clean rooms, with great beds and decent TVs. Large bathrooms and great views. Bad A/C in poorly-maintained rooms.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Location

80/100
149 reviews

Great location somewhat accessible by car. Great excursions and sightseeing. Relatively close to the beach. Medium distance to city centre.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Breakfast

74/100
19 reviews

Tasty breakfast.

“Breakfast excellent” “Wonderfull breakfast” “Complete breakfast”

Beach

68/100
115 reviews

Beach cleanliness is ok. Good beach sports.

“Free boat ride” “Beautiful golf course and lagoons” “Beautiful rides from the hotel to the beach”

Food

63/100
198 reviews

Substandard, expensive dining. Great menu, especially the seafood.

“Lunch is expensive” “Beach restaurant are closed” “So the smell of cooking”

WiFi

50/100
16 reviews

WiFi is decent and okay-priced.

“Free Wi-fi” “Slow internet” “Not even free WiFi”

Bar

50/100
27 reviews

Alright but overpriced bar.

“Including drinks” “Fresh iced-tea” “Fabulous food offered as well as drinks”

Value

37/100
144 reviews

Poor value for money. Bar and restaurant are expensive. Internet is affordable.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Ranked top 6% by couples, with a score of 91

Good to know

  • Expensive restaurant

    “Lunch is expensive” “Food was expensive but high end”

  • Very quiet

    “Much of the natural landscape making it peaceful and serene” “Great location for a quiet getaway as a couple”

  • Rather comfortable

    “Much of the natural landscape making it peaceful and serene” “Great location for a quiet getaway as a couple”

  • Poor value for money

    “Lunch is expensive” “Expensive cab ride”

Review highlights

Amenities

97/100
26 reviews

Nice building.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Location

83/100
27 reviews

Great location.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Service

81/100
42 reviews

Service is professional and friendly.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

76/100
20 reviews

Spacious rooms.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Beach

68/100
11 reviews

Reasonable beach.

“Free boat ride” “Beautiful golf course and lagoons” “Beautiful rides from the hotel to the beach”

Wellness

61/100
6 reviews

Sufficient wellness & sports facilities.

“Best massage” “Gym was not free” “Wonderful spa”

Food

56/100
28 reviews

Pricey restaurant with average food.

“Lunch is expensive” “So the smell of cooking” “Delicious sushi to tenderloin”

Bar

45/100
5 reviews

Bar is not good.

“Drinks not delivered” “Bar FAR TOO EARLY”

Value

29/100
21 reviews

Poor value for money. Expensive restaurant.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Ranked top 4% by families, with a score of 91

Good to know

  • Friendly service

    “Hotel stuff was amazing and very attentive” “Staff was fantastic, always helpful”

  • Professional service

    “Drivers were well informed about” “Concierge was very helpful and informative”

  • Nice building

    “Property is breathtaking” “Beautiful and environmentally conscious facilities”

  • Great location

    “Ease of access to the city” “Very close to all the attractions”

Review highlights

Amenities

92/100
13 reviews

Nice building.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Comfort

88/100
6 reviews

Large, comfortable rooms.

“Much of the natural landscape making it peaceful and serene” “Great location for a quiet getaway as a couple” “Quiet resort”

Service

84/100
39 reviews

Service is professional and friendly.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

82/100
15 reviews

Spacious rooms.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Location

76/100
19 reviews

Great location.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Beach

66/100
10 reviews

Reasonable beach.

“Kayaks are all free” “Beautiful golf course and lagoons” “Beautiful rides from the hotel to the beach”

Food

63/100
15 reviews

Food is all right.

“Lunch is expensive” “So the smell of cooking” “Delicious sushi to tenderloin”

Value

37/100
18 reviews

Poor value for money.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Ranked top 46% by solo travelers, with a score of 90

Good to know

  • Great room

    “Hotel room was gorgeous” “Excellent lagoon views”

  • Fantastic service

    “Staff was impeccable” “Concierge service was superb”

Review highlights

Service

85/100
7 reviews

Fantastic service.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

84/100
4 reviews

Great room.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Review highlights

Service

82/100
5 reviews

Fantastic service.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Location

81/100
5 reviews

Great location.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Room

73/100
4 reviews

Great room.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Value

31/100
4 reviews

Poor value for money.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Good to know

  • Pleasant hotel grounds

    “Impeccably landscaped grounds” “Much of the natural landscape making it peaceful and serene”

  • Friendly service

    “Hotel stuff was amazing and very attentive” “Staff was fantastic, always helpful”

  • Nice building

    “Property is breathtaking” “Beautiful and environmentally conscious facilities”

  • Friendly atmosphere

    “Free activities” “Clean and relaxing atmosphere”

Review highlights

Amenities

98/100
119 reviews

Good outdoor sports facilities. Hotel buildings and kids facilities are excellent.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Comfort

90/100
52 reviews

Comfortable, quiet rooms with great beds. Spacious rooms and bathrooms but A/C is not great.

“Much of the natural landscape making it peaceful and serene” “Great location for a quiet getaway as a couple” “Quiet resort”

Room

83/100
128 reviews

Big, clean rooms, with great beds and decent TVs. Large bathrooms and great views. Bad A/C in poorly-maintained rooms.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Location

83/100
97 reviews

Great location somewhat accessible by car. Quite close to downtown with great excursion options. Relatively close to the beach.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Service

82/100
235 reviews

Friendly, more-or-less professional service, and so-so reception. Bad pool/beach service.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Breakfast

75/100
13 reviews

Tasty breakfast.

“Breakfast excellent” “Wonderfull breakfast” “Complete breakfast”

WiFi

51/100
9 reviews

WiFi is decent and okay-priced.

“Slow internet” “Free wifi” “Not even free WiFi”

Value

43/100
91 reviews

Poor value for money. Expensive restaurant. Internet is affordable.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Ranked top 19% by couples, with a score of 88

Good to know

  • Friendly atmosphere

    “Free activities” “Clean and relaxing atmosphere”

  • Great amenities

    “Impeccably landscaped grounds” “Property is breathtaking”

  • Poor value for money

    “Lunch is expensive” “Expensive cab ride”

  • Great room

    “Hotel room was gorgeous” “Excellent lagoon views”

Review highlights

Amenities

97/100
19 reviews

Nice building.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Comfort

87/100
8 reviews

Large, comfortable rooms.

“Much of the natural landscape making it peaceful and serene” “Great location for a quiet getaway as a couple” “Quiet resort”

Location

83/100
17 reviews

Great location.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Service

80/100
25 reviews

Friendly, acceptably professional service.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

77/100
16 reviews

Spacious rooms.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Beach

69/100
7 reviews

Reasonable beach.

“Free boat ride” “Beautiful golf course and lagoons” “Beautiful rides from the hotel to the beach”

Food

63/100
15 reviews

Food is all right.

“Lunch is expensive” “So the smell of cooking” “Delicious sushi to tenderloin”

Bar

49/100
3 reviews

Bar is not good.

“Drinks not delivered” “Bar FAR TOO EARLY”

Value

32/100
9 reviews

Poor value for money.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Ranked top 19% by families, with a score of 89

Good to know

  • Friendly service

    “Hotel stuff was amazing and very attentive” “Staff was fantastic, always helpful”

  • Rather comfortable

    “Much of the natural landscape making it peaceful and serene” “Great location for a quiet getaway as a couple”

  • Great location

    “Ease of access to the city” “Very close to all the attractions”

  • Fantastic service

    “Staff was impeccable” “Concierge service was superb”

Review highlights

Amenities

95/100
9 reviews

Nice building.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Comfort

88/100
5 reviews

Large, comfortable rooms.

“Much of the natural landscape making it peaceful and serene” “Great location for a quiet getaway as a couple” “Quiet resort”

Service

84/100
21 reviews

Friendly, acceptably professional service.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

84/100
8 reviews

Spacious rooms.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Pool

82/100
5 reviews

Great pool.

“Pool bar was excellent” “Pool area with an ocean view is spectacular” “Kids enjoyed the pool”

Location

75/100
13 reviews

Great location.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Beach

64/100
8 reviews

Reasonable beach.

“Fantastic lagoons” “Free boat ride” “Beautiful rides from the hotel to the beach”

Food

61/100
7 reviews

Food is all right.

“Lunch is expensive” “So the smell of cooking” “Delicious sushi to tenderloin”

Value

38/100
6 reviews

Poor value for money.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Good to know

  • Professional service

    “Drivers were well informed about” “Concierge was very helpful and informative”

  • Expensive restaurant

    “Lunch is expensive” “Food was expensive but high end”

  • Nice building

    “Property is breathtaking” “Beautiful and environmentally conscious facilities”

  • Friendly service

    “Hotel stuff was amazing and very attentive” “Staff was fantastic, always helpful”

Review highlights

Amenities

94/100
30 reviews

Nice building.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Service

88/100
91 reviews

Service is professional and friendly.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

81/100
31 reviews

Spacious, clean rooms with great views and modern TV's.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Location

79/100
44 reviews

Great location.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Breakfast

72/100
6 reviews

Tasty breakfast.

“Breakfast excellent” “Wonderfull breakfast” “Complete breakfast”

Wellness

67/100
16 reviews

Sufficient wellness & sports facilities. Good fitness area.

“Best massage” “Gym was not free” “Wonderful spa”

Beach

63/100
16 reviews

Reasonable beach.

“Kayaks are all free” “Beautiful golf course and lagoons” “Beautiful rides from the hotel to the beach”

Food

55/100
54 reviews

Pricey restaurant with average food.

“Lunch is expensive” “So the smell of cooking” “Delicious sushi to tenderloin”

Bar

40/100
7 reviews

Bar is not good.

“Drinks not delivered” “Bar FAR TOO EARLY”

Value

33/100
48 reviews

Poor value for money. Expensive restaurant.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Ranked top 5% by families, with a score of 92

Good to know

  • Nice building

    “Property is breathtaking” “Beautiful and environmentally conscious facilities”

  • Great amenities

    “Impeccably landscaped grounds” “Property is breathtaking”

  • Great location

    “Ease of access to the city” “Very close to all the attractions”

  • Fantastic service

    “Staff was impeccable” “Concierge service was superb”

Review highlights

Amenities

91/100
4 reviews

Nice building.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Service

84/100
15 reviews

Fantastic service.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

79/100
7 reviews

Great room.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Location

79/100
5 reviews

Great location.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Food

61/100
6 reviews

Food is all right.

“Lunch is expensive” “So the smell of cooking” “Delicious sushi to tenderloin”

Value

36/100
11 reviews

Poor value for money.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Ranked top 12% by couples, with a score of 91

Good to know

  • Professional service

    “Drivers were well informed about” “Concierge was very helpful and informative”

  • Great room

    “Hotel room was gorgeous” “Excellent lagoon views”

  • Poor value for money

    “Lunch is expensive” “Expensive cab ride”

  • Fantastic service

    “Staff was impeccable” “Concierge service was superb”

Review highlights

Amenities

97/100
6 reviews

Great amenities.

“Impeccably landscaped grounds” “Property is breathtaking” “Much of the natural landscape making it peaceful and serene”

Service

85/100
14 reviews

Professional service.

“Staff was impeccable” “Concierge service was superb” “Hotel stuff was amazing and very attentive”

Room

80/100
3 reviews

Great room.

“Hotel room was gorgeous” “Excellent lagoon views” “Fabulous bathroom”

Location

80/100
8 reviews

Great location.

“Ease of access to the city” “Very close to all the attractions” “On site restaurants”

Food

56/100
11 reviews

Food is all right.

“Lunch is expensive” “So the smell of cooking” “Delicious sushi to tenderloin”

Value

33/100
11 reviews

Poor value for money.

“Lunch is expensive” “Expensive cab ride” “Gym was not free”

Review Semantics by TrustYou

Customer Reviews of Fairmont Mayakoba

0.0 out of 5.Based on guest reviews

Details / Other Expenses

Check In:15:00
Check Out:12:00
Year of Last Renovation:2006
Floors:2
Rooms:401
Corridors:Both Interior and Exterior Hallways
Suites:34
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:9
Policies / Expenses
Nightly Parking:$8
Total Taxes:11.00%
Total Misc Fees:$15.00 USD
(mandatory resort fees/taxes)

About Fairmont Hotels

  • Offer a wide range of properties from historic hotels, elegant resorts, and modern city centered locations
  • The Fairmont President's Club is a guest recognition program where members can get special benefits such as free high-speed internet service, Fairmont fit athletic wear, use of golfclubs in certain locations, a members-only reservation line making it faster and easier to check-in/check-out, and other exclusive offers. The best part of the program is that its free to join
  • Fairmont also has a Green Partnership Program helping to reduce the amount of energy, water, and waste used
  • Luxury amenities at these propertiesinclude the Willow Stream Spas, to unwind and relax, golf and ski resorts for sport enthusiasts, specialized cocktails, and wonderful boardroom and meeting space facilities

The Fairmont Hotels highlights above are subject to change without notice.

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