Alila Mayakoba by Hyatt

Overview
Carretera Federal Cancun Playa Del Carmen Km 298, Playa del Carmen, 77710 Mexico
Near El Camaleón Mayakoba Golf Course
9.4
Excellent
Call to book 1-800-219-2797 by Res.ai
Group Sales: 1-800-906-2871
AI Insight

It's a beachfront resort with a private beach, two outdoor pools, beach and pool bars, on-site golf and watersports (snorkeling, kayaking, windsurfing and boat tours), multiple restaurants and bars, fitness facilities (24-hour gym, fitness classes, sauna and steam room), free bicycles and ecotours, and strong eco-friendly practices (LED lighting, grey water recycling, eco toiletries and locally sourced/organic food).

Trusted

We are a part of Reservations Group, a trusted independent travel company since 2003. More Info

Highlights
Free WiFi
Breakfast available (surcharge)
Wheelchair accessible parking
Fitness classes on site
Select your room

Check-In 3:00 PM - anytime

Check-Out 12:00 PM

Year of Last Renovation: 2017

Floors: 3

Rooms: 213

Corridors: All Rooms Have Exterior Hallways

Non Smoking Rooms: 213

Handicap Rooms: 3

Suites: 41

Room Windows: Windows Do Open

Cleaning Frequency: Daily

Meeting Rooms: 4

Dist. to Food/Bars: On-site

Dist. to 24hr Restaurant: On-site

Dist. to Nearest Gym: On-site

Ownership: Hotel Hoyo Uno S. de R.L. de C.V./RFC: HHU130123T76

Nightly Parking: Comp

Total Taxes: 31.00%

Total Misc Fees: $1.83 USD

Cancellation: (GROUP) ROOM ATTRITION POLICY: (for reduction of rooms) 45 - 30 days: 10% of the room block base established may be canceled without liability. Any rooms canceled in excess of 10% are subject to a two nights charge.

Check-In Instructions:

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
  • 24-hour fitness facilities
  • 24-hour front desk
  • ATM/banking
  • At least 80% of all lighting comes from LEDs
  • Banquet hall
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Beach yoga on site
  • Boat tours nearby
  • Breakfast available (surcharge)
  • By ocean
  • Change of bed sheets (on request)
  • Change of towels (on request)
  • Check In: 3:00 PM - anytime
  • Check Out: 12:00 PM
  • Concierge services
  • Conference space
  • Conference space size (feet) - 66736
  • Conference space size (meters) - 6200
  • Couples/private dining
  • Designated smoking areas
  • Double-glazing on all windows
  • Dry cleaning/laundry service
  • Ecotours on site
  • Express check-out
  • Fitness classes on site
  • Fitness facilities
  • Food and water bowls
  • Free WiFi
  • Free beach shuttle
  • Free bicycles on site
  • Free self parking
  • Free valet parking
  • Garden
  • Golfing nearby
  • Golfing on site
  • Guest education on local ecosystems and culture
  • Health club
  • Housekeeping on request
  • Internet access
  • Internet access - wireless
  • Internet access in public areas - high speed
  • Kayaking on site
  • Laundry facilities
  • Locally-owned & organized tours & activities
  • Locally-sourced food on site (80% or more)
  • Luggage storage
  • Meeting rooms
  • Multilingual staff
  • No accessible shuttle
  • No elevators
  • No rollaway/extra beds available
  • Number of accessible parking spaces - 2
  • Number of bars/lounges - 1
  • Number of beach bars - 1
  • Number of hot tubs - 1
  • Number of meeting rooms - 5
  • Number of outdoor pools - 2
  • Number of restaurants - 4
  • On private beach
  • Pets allowed
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Porter/bellhop
  • Professional property host/manager
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Proposal/romance packages available
  • Registration desk height (centimeters) - 99
  • Registration desk height (inches) - 39
  • Sauna
  • Secured parking
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Showcase for local artists
  • Snorkeling on site
  • Spa services on site
  • Spa treatment room(s)
  • Steam room
  • Swimming pool
  • Terrace
  • Tours/ticket assistance
  • Uncovered parking
  • Water-efficient toilets only
  • Wedding services
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Windsurfing nearby
  • Yoga classes/instruction on site

In an effort to maintain our high level of quality and service, we are pleased to share with you our Environmental Procedures and Green Initiatives. Maroma Complex is an ecological protected area, were motorized activities are not allowed at the beach. Our main road access was limited on size due to is located on the mangrove (which can not be removed, due to ecological government restrictions). All garden areas on property should filled out with vegetation of the area, so we can not set up grass as regular gardens. Our offices and business center have established a paper recycling program. The campaign “Leave A Green Print” Friends of Sian Kaan involves the following activities: Signage in areas dedicated to employees as remainders for best practices such as energy conservation (examples: turn off lights, turn off computers and unused equipment in employee areas/offices), water conservation, recycling, landscape conservation, flora and fauna conservation, general environmental education, etc. Secrets Maroma Beach has registered in the Rainforest- Alliance program which works with hotels, restaurants and other tourism businesses to help them improve their environmental, social and economic practices; business's adoption of sustainability practices and help its managers understand what they are doing well and which areas need improvement. Audits cover topics such as clean technologies, waste management and recycling, carbon offsets, biodiversity conservation, cultural preservation, gender equality, administration and planning, service quality and green marketing. All modules meet Global Sustainable Tourism Criteria. Secrets Maroma Beach has been part of the MARTI program (MesoAmerican Reef Tourism Initiative) since 2010. We have had verifications and training for implementation of Best Practices aimed to reduce the consumption of energy and water, and to minimize the generation of solid waste, actions that result in environmental and economic benefits. The leading program of MARTI's Hotel Component is the implementation of an Environmental Management System in hotels of the region. MARTI''s goal is to integrate sound natural resources management and sustainable practices into tourism development and operations at all scales in the MesoAmerican Reef region by 2016, thereby ensuring the region''s economic and environmental prosperity. The hotel is affiliated to the environmental management system MARTI (The Mesoamerican Reef Association), who has given us the foundations to qualify for a certification as a company of good environmental practices. • The hotel is responsible for separating their waste (plastic bottles, cardboard, aluminum, etc.) and refer them to a company dedicated to the recycle and reuse of waste. • Our rooms are equipped with sensors that allow energy savings when the guest is not in the room. • We have a water saving program, through a sign posted in the rooms for the use of towels and bathrobes (if they are hung, will be left in the room. If they are placed in the ground, will be replaced with new clean ones) . • We have installed water saving devices in faucets. • We have our own waste water treatment plant in the hotel, which allows reusing the water towards our grounds. • We conduct periodic audits to make sure our staff carries out good environmental practices in all departments. • We offer courses and speeches on environmental awareness to our staff. • We use biodegradable straws in our beach and pool bars. • We actively collaborate with an animal shelter in Cancun that provides medical assistance to sick and homeless animals found at the hotel or surrounding areas. • We do not permit nor rent motorized water facilities such as ATV´s in order to protect the reef barrier in our shores.

$20usd per person inclusive of tax and service if booking as Group.

Complimentary - Parking for buses available with private Group check-in area available.

Complimentary WiFi in all areas.

Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)

Cashless transactions are available

Join the Hyatt Gold Passport and get free nights, services, and benefits at any Hyatt worldwide

Hyatt offers spa and golf vacations, kid friendly and family getaways, a couple's retreat, and even vacation ownership

With more than 500 properties, Hyatt prides itself on delivering the best in comfort and relaxation

Guestrooms and suites offer flexibles spaces for guests to rest, feel comfortable and unwind

Meeting and event space is handled with care and the professionalism deserved

The Hyatt Hotels and Resorts highlights above are subject to change without notice.

Day 1

Breakfast Playa del Carmen downtown - Try Chez Céline or local bakeries for fresh pastries and coffee - approximately 10 km from Alila Mayakoba, about 15 minutes by car
Lunch Axiote Restaurante - Modern Mexican cuisine with local flavors and seafood specialties - approximately 11 km from Alila Mayakoba, about 18 minutes by car
Dinner Casa del Lago at Alux - Upscale Mexican dining in a unique underground cave setting - located in Playa del Carmen area, approximately 12 km from Alila Mayakoba, about 20 minutes by car
Activity Snorkeling or beach time at Playa Mamitas - Popular beach club with loungers and music - approximately 12 km from Alila Mayakoba, about 20 minutes by car

Day 2

Breakfast Alila Mayakoba's in-house breakfast - Resort breakfast with ocean and lagoon views for a relaxed start - on property
Lunch Xcaret Park restaurants - Multiple on-site options serving Mexican and international dishes - inside Xcaret Park, same distance as activity
Dinner Plank Gourmet Grill & Patio - Seafood and grilled specialties with a waterfront ambiance in Playa del Carmen - approximately 12 km from Alila Mayakoba, about 20 minutes by car
Activity Xcaret Park - Eco archaeological theme park with cultural shows, snorkeling and river float - approximately 22 km from Alila Mayakoba, about 25-30 minutes by car

Day 3

Breakfast Local breakfast at La Cueva del Chango - Authentic Mexican breakfast in a jungle garden setting - approximately 12 km from Alila Mayakoba, about 20 minutes by car
Lunch Hartwood Tulum or local Tulum beachfront restaurant - Fresh seafood and farm-to-table options in Tulum - approximately 55 km from Alila Mayakoba, about 50-60 minutes by car
Dinner Alila Mayakoba dining - Enjoy resort fine dining or a private beachfront dinner for a relaxing final night - on property
Activity Tulum ruins and beach visit - Explore Mayan ruins with stunning Caribbean views and relax on Tulum beach - approximately 55 km from Alila Mayakoba, about 50-60 minutes by car

FAQs about Alila Mayakoba by Hyatt

What time is check in?

Check in time is 3:00 PM - anytime based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Alila Mayakoba by Hyatt have?

There are 213 rooms in the property.

Is there any meeting space at Alila Mayakoba by Hyatt?

Yes, they have 4 meeting rooms that can support various table layouts.

What kind of breakfast is at Alila Mayakoba by Hyatt?

$20usd per person inclusive of tax and service if booking as Group.

What parking is available at Alila Mayakoba by Hyatt?

Complimentary - Parking for buses available with private Group check-in area available.

How much does internet cost?

Complimentary WiFi in all areas.

Is there a gym at Alila Mayakoba by Hyatt?

Yes, there is a gym/fitness area available on-site at the property.

Is there a pool at Alila Mayakoba by Hyatt?

Yes, there is a pool on-site at the property. 2 pools

Is Alila Mayakoba by Hyatt pet friendly?

Yes, pets are allowed. Pets allowed $100USD++ PER ROOM.

Is there shuttle service at Alila Mayakoba by Hyatt?

Andaz Mayakoba is located a mere 29 miles from Cancun International Airport.

Meeting Rooms and Banquet Rooms at Alila Mayakoba by Hyatt

Below are the meeting, banquet, conference and event spaces at Alila Mayakoba by Hyatt.

Feel free to use the Alila Mayakoba by Hyatt meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Playa del Carmen event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Studio 1
24 x 27 x 9 • 628 sqft.
Crescent
24
Crescent Tables Layout
Classroom
18
Classroom Meeting Layout
Hollow Square
20
Hollow Square Table Layout
U-Shape
18
U Shape Meeting Layout
Boardroom
20
Boardroom Meeting Space
Theater
30
Theater Layout
Reception
30
Reception Desk for Meeting
Room Details
23.6’ x 26.6’ x 9.2
Room Type:General Meeting Room
Floor Level:Ground Level
Power Outlets:2
Windows:1
Natural Light?:Yes
Obstructions?No
Built In Screens?Yes
Built In Stage?No
Built In A/V?Yes
Balam
117 x 53 x 20 • 6200 sqft.
Crescent
230
Crescent Tables Layout
Classroom
180
Classroom Meeting Layout
Hollow Square
72
Hollow Square Table Layout
U-Shape
54
U Shape Meeting Layout
Theater
450
Theater Layout
Reception
600
Reception Desk for Meeting
Room Details
sq ft.: 1117.3’ x 53.1’ x 19.7’
Room Type:Ballroom
Floor Level:Ground Level
Windows:2
Natural Light?:Yes
Obstructions?No
Built In Screens?Yes
Built In Stage?Yes
Built In A/V?Yes
Studio 4&5
48 x 33 x 9 • 1584 sqft.
Crescent
48
Crescent Tables Layout
Classroom
36
Classroom Meeting Layout
Hollow Square
42
Hollow Square Table Layout
U-Shape
36
U Shape Meeting Layout
Theater
60
Theater Layout
Reception
70
Reception Desk for Meeting
Room Details
Room Type:General Meeting Room
Floor Level:Ground Level
Windows:2
Natural Light?:Yes
Obstructions?No
Built In Screens?Yes
Built In Stage?No
Built In A/V?Yes
Studio 2
24 x 27 x 9 • 648 sqft.
Crescent
24
Crescent Tables Layout
Classroom
18
Classroom Meeting Layout
Hollow Square
20
Hollow Square Table Layout
U-Shape
18
U Shape Meeting Layout
Theater
30
Theater Layout
Reception
30
Reception Desk for Meeting
Room Details
Room Type:General Meeting Room
Floor Level:Ground Level
Windows:1
Natural Light?:Yes
Obstructions?No
Built In Screens?Yes
Built In Stage?No
Built In A/V?Yes
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