NOVOTEL QUEENSTOWN LAKESIDE

Cnr Marine Pde & Earl St., Queenstown 9348 New Zealand (NZL)
4.0 Star Downtown Hotel
-45.03357168.66199
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Very Good
4.0/ 5

Based on 2358 guest reviews

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  • 273 rooms in hotel
  • 4 floors in hotel
  • 3 suites in hotel
  • Check-in time: 2.00pm
  • Check-out time: 11.00am
  • Groups & Meetings rating of 10.0/10

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Room Types

Check Rates Double Room 2 Double Beds Lakeside
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Landmarks and Location of Novotel Queenstown Lakeside

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Summary of Verified Reviews

Summary of 4,248 verified reviews

83
Very Good

Very good family hotel. Close to excursion tours and shopping areas. Bathrooms are clean and service is professional. Great dining experience. Popular among couples.

“A pleasant surprise for my 4yr old son” “Meals in the restaurant were first class couldn't be faulted”

Good Overall Ranking Top 40% in city
Excellent Family Hotel Top 10% in city
Great City Hotel Top 13% in city
Best Dining Experience In City
Best Restaurants & Bars In City

Good to know

  • Interesting excursions

    “So close to the lake” “Easy access to lake”

  • Professional service

    “Prompt valet service” “Staff we dealt with were polite and ready to help”

  • Poor access to parking

    “Valet parking was quite pricey” “No parking on site”

  • Great shopping

    “Near lake and downtown shops” “As it was in easy distance of shops cafes etc”

Review highlights

Location

93/100
738 reviews

Good location, close to public transport. Central location with great excursions and sightseeing. Great nearby restaurants, bars, and shopping right by beach. Not great access by car, with bad parking. Expensive parking.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

89/100
628 reviews

Service is professional and cheery, especially reception and housekeeping. Standard laundry service. Bar service is acceptable.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Amenities

84/100
132 reviews

New facilities and relatively nice entrance area. Bad architecture.

“Tranquil rose garden” “Amazing surroundings” “Especially loved the fireplace”

Food

84/100
84 reviews

Great dining experience, menu is good but expensive.

“Meals in the restaurant were first class couldn't be faulted” “Clean and tidy, close to all the restaurants” “Meal in the restaurant which was outstanding”

Room

65/100
590 reviews

Average room and relatively good A/C. Rooms are cramped, aged and unmaintained, although views are impressive. Small but clean bathrooms. Bad TV's, furniture, and kitchenettes.

“Standard room was fantastic” “Mattresses were a bit soft” “Didn't flush toilet paper”

Breakfast

63/100
98 reviews

Breakfast is decent but expensive.

“Perfect for breakfast” “Buffet breakfast was top notch” “The breakfast buffet was great”

Comfort

59/100
255 reviews

Cramped but comfortable enough rooms. A/C and noise levels are satisfactory.

“Tranquil rose garden” “Quiet aircon” “Noisy fridge”

Value

53/100
291 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast and dining.

“Guest Laundry is a total bonus” “Spa was a good bonus” “Lack of free internet service”

WiFi

45/100
153 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Ranked top 33% by couples, with a score of 85

Good to know

  • Expensive breakfast

    “Had to pay for breakfast” “Over priced breakfast”

  • Clean hotel facilities

    “Spa was clean and roomy” “Hotel is very clean and welcoming”

  • Poorly-maintained rooms

    “Didn't flush toilet paper” “Shower leaked”

  • Friendly atmosphere

    “Peaceful ambience” “Hotel were very apologetic”

Review highlights

Location

92/100
194 reviews

Great location. Great excursions and nearby restaurants and shopping in the city centre. Expensive, terrible parking.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

87/100
126 reviews

Service is professional and friendly.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Room

67/100
153 reviews

Rooms are cramped and bathrooms are not great. Clean rooms with wonderful beds and stunning views. Old, neglected rooms with unacceptable TV's.

“Mattresses were a bit soft” “Didn't flush toilet paper” “A bit of mould on the wall”

Breakfast

59/100
27 reviews

Breakfast is decent but expensive.

“Had to pay for breakfast” “Buffet breakfast was top notch” “The breakfast buffet was great”

Value

50/100
80 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“Guest Laundry is a total bonus” “Spa was a good bonus” “Lack of free internet service”

WiFi

48/100
41 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Ranked top 23% by families, with a score of 85

Good to know

  • Wonderful sightseeing

    “Close to Harbour” “Close to tourist attractions”

  • Good restaurants & bars in the area

    “Dinning Close to everything” “Bars across the street”

  • Great shopping

    “Near lake and downtown shops” “As it was in easy distance of shops cafes etc”

  • Professional service

    “Prompt valet service” “Staff we dealt with were polite and ready to help”

Review highlights

Location

92/100
71 reviews

Great location. Great for sightseeing and excursions with many good restaurants, bars and shopping options near-by. Expensive, terrible parking.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

90/100
57 reviews

Efficient, friendly service with a nice reception.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Room

66/100
47 reviews

Small, typical rooms with lovely views.

“Mattresses were a bit soft” “Didn't flush toilet paper” “A bit of mould on the wall”

Breakfast

63/100
10 reviews

Breakfast is average.

“Perfect for breakfast” “The breakfast buffet was great” “Buffet breakfast was great”

Value

58/100
22 reviews

Fairly good value for money. Internet is affordable.

“Guest Laundry is a total bonus” “Spa was a good bonus” “Price of our stay was outrageous”

Comfort

58/100
23 reviews

Tiny, somewhat comfortable rooms.

“Tranquil rose garden” “Quiet aircon” “Noisy fridge”

WiFi

44/100
16 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Ranked top 24% by solo travelers, with a score of 85

Good to know

  • Old rooms

    “Bathroom is a bit old” “Old bed”

  • Near city centre

    “In the heart of the city” “Right in the heart of the city”

  • Interesting excursions

    “So close to the lake” “Easy access to lake”

  • Friendly service

    “Staff were excellent and attentive” “Bar staff were very helpful”

Review highlights

Location

94/100
41 reviews

Great location. Close to city centre with fantastic excursions.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

91/100
26 reviews

Friendly service.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Room

63/100
31 reviews

Cramped, outdated rooms with bad bathrooms.

“Mattresses were a bit soft” “Didn't flush toilet paper” “A bit of mould on the wall”

Breakfast

60/100
5 reviews

Breakfast is average.

“Had to pay for breakfast” “The breakfast buffet was great” “Buffet breakfast was great”

Comfort

57/100
19 reviews

Rooms are small, but of average comfort, and not too loud.

“Tranquil rose garden” “Quiet aircon” “Noisy fridge”

Value

55/100
15 reviews

Fairly good value for money. Internet is affordable.

“Guest Laundry is a total bonus” “Spa was a good bonus” “Paying for internet”

WiFi

44/100
11 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Good to know

  • Fantastic service

    “Hotel staff were fantastic” “Staff were excellent and attentive”

  • Great location

    “Valet parking was excellent” “Location is superb”

Review highlights

Location

94/100
7 reviews

Great location.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

90/100
5 reviews

Fantastic service.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Good to know

  • Interesting excursions

    “So close to the lake” “Easy access to lake”

  • Great shopping

    “Near lake and downtown shops” “As it was in easy distance of shops cafes etc”

  • Professional service

    “Prompt valet service” “Staff we dealt with were polite and ready to help”

  • Friendly service

    “Staff were excellent and attentive” “Bar staff were very helpful”

Review highlights

Location

93/100
677 reviews

Good location, close to public transport. Central location with great excursions and sightseeing. Great nearby restaurants, bars, and shopping right by beach. Parking is average, although the hotel is inconvenient to reach by car. Expensive parking.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

89/100
596 reviews

Service is professional and cheery, especially reception and housekeeping. Standard laundry service. Bar service is acceptable.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Breakfast

65/100
88 reviews

Breakfast is decent but expensive.

“Perfect for breakfast” “Buffet breakfast was top notch” “The breakfast buffet was great”

Room

65/100
540 reviews

Rooms are badly-maintained, but A/C is acceptable. Outdated, cramped rooms with bad furniture and poor TV's. Small but clean bathrooms.

“Mattresses were a bit soft” “Didn't flush toilet paper” “A bit of mould on the wall”

Comfort

61/100
235 reviews

Cramped but comfortable enough rooms. A/C and noise levels are satisfactory.

“Tranquil rose garden” “Quiet aircon” “Noisy fridge”

Value

54/100
273 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast and dining.

“Guest Laundry is a total bonus” “Spa was a good bonus” “No free car parking”

WiFi

43/100
139 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Ranked top 28% by couples, with a score of 85

Good to know

  • Old rooms

    “Bathroom is a bit old” “Old bed”

  • Expensive breakfast

    “Had to pay for breakfast” “Over priced breakfast”

  • Expensive parking

    “Valet parking was quite pricey” “No free car parking”

  • Clean hotel facilities

    “Spa was clean and roomy” “Hotel is very clean and welcoming”

Review highlights

Location

93/100
177 reviews

Great location. Great excursions and nearby restaurants and shopping in the city centre. Expensive, terrible parking.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

87/100
115 reviews

Efficient, friendly service with a nice reception.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Room

69/100
138 reviews

Average sized rooms with great views and comfortable beds. Old, run down rooms with bad bathrooms and televisions.

“Mattresses were a bit soft” “Didn't flush toilet paper” “A bit of mould on the wall”

Breakfast

60/100
25 reviews

Breakfast is decent but expensive.

“Had to pay for breakfast” “Buffet breakfast was top notch” “The breakfast buffet was great”

Value

53/100
70 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“Guest Laundry is a total bonus” “Spa was a good bonus” “Paying for internet”

WiFi

48/100
35 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Ranked top 22% by families, with a score of 86

Good to know

  • Wonderful sightseeing

    “Close to Harbour” “Close to tourist attractions”

  • Good restaurants & bars in the area

    “Dinning Close to everything” “Bars across the street”

  • Interesting excursions

    “So close to the lake” “Easy access to lake”

  • Great shopping

    “Near lake and downtown shops” “As it was in easy distance of shops cafes etc”

Review highlights

Location

93/100
55 reviews

Great location with good parking availability. Great for sightseeing and excursions with many good restaurants, bars and shopping options near-by.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

89/100
47 reviews

Efficient, friendly service with a nice reception.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Room

65/100
38 reviews

Small, but acceptable, rooms.

“Stunning lake views” “Mattresses were a bit soft” “Didn't flush toilet paper”

Breakfast

63/100
9 reviews

Breakfast is average.

“Perfect for breakfast” “The breakfast buffet was great” “Buffet breakfast was great”

Value

59/100
19 reviews

Fairly good value for money. Internet is affordable.

“Guest Laundry is a total bonus” “Spa was a good bonus” “Lack of free internet service”

Comfort

57/100
19 reviews

Tiny, somewhat comfortable rooms.

“Tranquil rose garden” “Quiet aircon” “Noisy fridge”

WiFi

45/100
12 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Ranked top 27% by solo travelers, with a score of 83

Good to know

  • Near city centre

    “In the heart of the city” “Right in the heart of the city”

  • Friendly service

    “Staff were excellent and attentive” “Bar staff were very helpful”

  • Small rooms

    “Soap bars really small” “Very small balcony”

  • Bad internet service

    “Paying for internet” “Wifi speed is pathetic”

Review highlights

Location

94/100
37 reviews

Near city centre in a great location.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

90/100
23 reviews

Friendly service.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Room

66/100
28 reviews

Small, but acceptable, rooms. Excellent beds and great views.

“Stunning lake views” “Mattresses were a bit soft” “Didn't flush toilet paper”

Comfort

60/100
18 reviews

Small rooms with great beds and not so loud.

“Tranquil rose garden” “Quiet aircon” “Very little sound proofing”

Value

55/100
15 reviews

Fairly good value for money. Internet is affordable.

“Guest Laundry is a total bonus” “Spa was a good bonus” “Lack of free internet service”

WiFi

43/100
10 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Good to know

  • Fantastic service

    “Hotel staff were fantastic” “Staff were excellent and attentive”

  • Great location

    “Valet parking was excellent” “Location is superb”

Review highlights

Location

94/100
7 reviews

Great location.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

90/100
5 reviews

Fantastic service.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Good to know

  • Poor access to parking

    “Valet parking was quite pricey” “No parking on site”

  • Small rooms

    “Soap bars really small” “Very small balcony”

  • Professional service

    “Prompt valet service” “Staff we dealt with were polite and ready to help”

  • Nice building

    “Modern decor” “Especially loved the fireplace”

Review highlights

Location

90/100
24 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

88/100
15 reviews

Professional service.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Food

84/100
5 reviews

Delicious food.

“Meals in the restaurant were first class couldn't be faulted” “Clean and tidy, close to all the restaurants” “Meal in the restaurant which was outstanding”

Vibe

70/100
9 reviews

Awesome vibe. Hotel is relatively luxurious.

“Peaceful ambience” “Comfortable space at lobby” “Rooms were modern and clean”

Room

59/100
21 reviews

Small, but acceptable, rooms.

“Mattresses were a bit soft” “Didn't flush toilet paper” “A bit of mould on the wall”

Comfort

57/100
8 reviews

Tiny, somewhat comfortable rooms.

“Tranquil rose garden” “Quiet aircon” “Noisy fridge”

Value

52/100
11 reviews

Fairly good value for money. Internet is affordable.

“Guest Laundry is a total bonus” “Spa was a good bonus” “No free car parking”

WiFi

45/100
8 reviews

WiFi isn't great although it's reasonably priced.

“Paying for internet” “Wifi speed is pathetic” “Overpriced wifi”

Ranked top 48% by couples, with a score of 84

Good to know

  • Fantastic service

    “Hotel staff were fantastic” “Staff were excellent and attentive”

  • Awesome vibe

    “Peaceful ambience” “Comfortable space at lobby”

  • Great location

    “Valet parking was excellent” “Location is superb”

Review highlights

Location

91/100
7 reviews

Great location.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

88/100
9 reviews

Fantastic service.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Amenities

81/100
3 reviews

Great amenities.

“Tranquil rose garden” “Amazing surroundings” “Especially loved the fireplace”

Vibe

70/100
6 reviews

Decent vibe.

“Old facilities” “Décor dated” “Hall carpets could be cleaner”

Room

60/100
10 reviews

Room is all right.

“Stunning lake views” “Mattresses were a bit soft” “Didn't flush toilet paper”

Value

50/100
7 reviews

Fairly good value for money.

“Guest Laundry is a total bonus” “Spa was a good bonus” “Paying for internet”

Ranked top 63% by families, with a score of 84

Good to know

  • Delicious food

    “Meals in the restaurant were first class couldn't be faulted” “Clean and tidy, close to all the restaurants”

  • Great location

    “Valet parking was excellent” “Location is superb”

Review highlights

Location

92/100
9 reviews

Great location.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Food

81/100
3 reviews

Delicious food.

“Meals in the restaurant were first class couldn't be faulted” “Clean and tidy, close to all the restaurants” “Meal in the restaurant which was outstanding”

Room

65/100
5 reviews

Room is all right.

“Mattresses were a bit soft” “Didn't flush toilet paper” “A bit of mould on the wall”

Good to know

  • Friendly atmosphere

    “Peaceful ambience” “Hotel were very apologetic”

  • Small rooms

    “Soap bars really small” “Very small balcony”

Review highlights

Location

94/100
24 reviews

Great location.

“Valet parking was excellent” “Location is superb” “Location of the hotel is exceptional”

Service

87/100
10 reviews

Fantastic service.

“Hotel staff were fantastic” “Staff were excellent and attentive” “Front staff were excellent”

Vibe

73/100
6 reviews

Awesome vibe. Friendly atmosphere.

“Peaceful ambience” “Comfortable space at lobby” “Rooms were modern and clean”

Room

68/100
22 reviews

Okay rooms with decent bathrooms, but very small.

“Standard room was fantastic” “Mattresses were a bit soft” “Didn't flush toilet paper”

Comfort

58/100
8 reviews

Tiny, somewhat comfortable rooms.

“Tranquil rose garden” “Quiet aircon” “Noisy fridge”

Review Semantics by TrustYou

Customer Reviews of Novotel Queenstown Lakeside

4.0 out of 5. Based on 2358 guest reviews , Very Good

Details / Other Expenses

Check In: 2.00pm
Check Out: 11.00am
Year of Last Renovation: 2007
Floors: 4
Rooms: 273
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 273
Handicap Rooms: 4
Suites: 3
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 1 View Spaces
Policies / Expenses
Nightly Parking: 15
Total Taxes: 15.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

About Novotel

  • Business and leisure hotel with locations in major international cities, business districts and tourist destinations
  • Spacious guestrooms in a contemporary design with eco-friendly amenities
  • Free Wi-Fi services and plenty of outlets
  • 4 breakfast options: early bird, city breakfast, buffet breakfast, room service and 3 lunch/dinner options: restaurant, bar, and in-room service
  • Uniquely designed meeting room spaces
  • Great accomodation offers for families including breakfast for 2 children under 16 per adult room, late Sunday check-out time (5pm), giveaways and play areas, as well as special kid's menus and baby equipment
  • Fitness and wellness areas

The Novotel highlights above are subject to change without notice.

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Meeting Rooms and Banquet Rooms at Novotel Queenstown Lakeside

Below are the meeting, banquet, conference and event spaces at Novotel Queenstown Lakeside.

Feel free to use the Novotel Queenstown Lakeside meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Queenstown event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Meters)
Size
(sqm.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
@meetingz 8 x 7 x 3 66 24/30 30 -- 30 20 -- --/-- 50 50 10
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@meetingz

Room Type:
General Meeting Room
Total Size:
66 Sq. Meters
Dimensions:
8 x 7 x 3 Meters
Floor Level:
Windows:
2
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Half Day Rental:
NZ$200.00 NZD
Full Day Rental:
NZ$400.00 NZD

Testimonials: Why use Hotel Planner?

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"I really enjoyed utilizing this service because it did all of the work for me. It provided several great options for our group which gave us an affordable rate with great ammenities. Luccio Pelloso is a wonderful sales manager and did everything he could to accomodate us. Thanks for everything." K.S. - Chicago, IL

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