HOTEL KEEN

425 High St., Palo Alto, CA 94301 United States (USA)
View Map Reservations: 1-800-230-4134
2.5 Star Downtown Hotel in Santa Clara County
37.44453-122.16411
Check availability
Very Good
4.0/ 5

Based on 118 guest reviews

Show Guest Reviews
  • Free complimentary breakfast
  • The Avg. Group Discount is 13.1%!
  • 42 rooms in property
  • 3 floors in hotel
  • Check-in: 3:00PM
  • Check-out: 11:00AM
  • Groups/Meetings rating of 7.4/10

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Include Discounts:

Room Types

Check Rates1 Queen Bed Down Etc Bed Pkg Free High Speed Internet Shower Amenities Flat Screen TV with HDTV Best
Non-Smoking
Check RatesADA Accessible 1 Queen Bed Down Etc Bed Pkg Free High Speed Internet Rollin Shower Bath Amenities Fl
Non-Smoking
Check RatesDeluxe Room 1 Queen Bed
Non-Smoking
Check RatesQueen Bed with Luxury Bed Package Free Hsiaflat Screen with HDTV White Board Rusk Amenities Best Fle
Non-Smoking
Check RatesStandard Room 1 Queen Bed
Non-Smoking

Local Attractions

Stanford University .05 milesStanford Hospital 1.1 milesMenlo Collage 1.5 miles

Summary of Verified Reviews

Summary of 342 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
77
Good

Good city hotel. Excellent vibe with professional service. Near city centre. Popular among business travelers.

“Modern hotel lobby and guest rooms” “Free wine tasting”

Good Overall Ranking Top 48% in city
Great City Hotel Top 13% in city
Great Boutique Hotel Top 13% in city
Best Bar In City
Best Value for Money In City

Good to know

  • Small rooms

    “Standard room is small” “Tiny space”

  • Great desserts & fruits

    “Delicious evening cookies” “Fresh baked cookies”

  • Bad furniture

    “There wasn't even a closet” “No closet”

  • Modern Hotel

    “Modern hotel lobby and guest rooms” “Modern fixtures”

Review highlights

Cleanliness

97/100
45 reviews

Clean hotel facilities. Clean rooms.

“Everything is clean and new” “Clean rooms” “Clean room and facilities”

Vibe

92/100
53 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish Hotel. Good choice for a city trip. Nice boutique hotel.

“Modern hotel lobby and guest rooms” “Modern fixtures” “Modern renovation”

Location

92/100
124 reviews

Great location. Central location with great sightseeing, dining out and shopping. Average parking. Affordable parking.

“Short walk from University” “Nice shops and Restaurant” “Restaurants nearby”

Service

91/100
111 reviews

Efficient, friendly service with a nice reception.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Bar

90/100
16 reviews

Excellent bar with great prices. Good wines.

“Free wine tasting” “Good coffee” “Nearby bar”

Value

87/100
45 reviews

Best value for money. Breakfast, bar and restaurant prices are cheap. Free internet.

“Free wine tasting” “Free upgrade” “Free Internet”

Food

85/100
38 reviews

Restaurant is well priced with good food and great desserts.

“Delicious evening cookies” “Close to all the restaurants” “Nice shops and Restaurant”

Breakfast

78/100
55 reviews

Great and affordable breakfast.

“Awesome breakfast spread” “Pretty good breakfast selection” “Breakfast good”

WiFi

62/100
13 reviews

WiFi is good value.

“Free Internet” “Wifi slow” “Free wifi”

Room

34/100
172 reviews

Run-down, small rooms and unpleasant bathrooms. Modern, tidy rooms. Bad furniture, and no views.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

24/100
119 reviews

Rooms are uncomfortable, loud and cramped.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Ranked top 53% by couples, with a score of 77

Good to know

  • Clean hotel facilities

    “Everything is clean and new” “Clean room and facilities”

  • Delicious food

    “Delicious evening cookies” “Close to all the restaurants”

  • Best value for money

    “Free wine tasting” “Free upgrade”

  • Tasty breakfast

    “Awesome breakfast spread” “Pretty good breakfast selection”

Review highlights

Cleanliness

97/100
8 reviews

Clean hotel facilities.

“Everything is clean and new” “Clean rooms” “Clean room and facilities”

Location

94/100
23 reviews

Great location.

“Short walk from University” “Nice shops and Restaurant” “Restaurants nearby”

Service

93/100
12 reviews

Friendly service.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Vibe

91/100
6 reviews

Awesome vibe.

“Modern hotel lobby and guest rooms” “Modern fixtures” “Modern renovation”

Breakfast

73/100
11 reviews

Tasty breakfast.

“Awesome breakfast spread” “Pretty good breakfast selection” “Breakfast good”

Room

30/100
33 reviews

Tiny rooms with unacceptable bathrooms.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

22/100
21 reviews

Small and uncomfortable rooms.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Ranked top 41% by solo travelers, with a score of 79

Good to know

  • Poorly-maintained rooms

    “AC didn't work” “Thin wall”

  • Friendly service

    “Very welcoming and helpful staff” “Staff was courteous”

  • Best value for money

    “Free wine tasting” “Free upgrade”

  • Great location

    “Short walk from University” “Nice shops and Restaurant”

Review highlights

Cleanliness

97/100
6 reviews

Clean rooms.

“Everything is clean and new” “Clean rooms” “Clean room and facilities”

Location

93/100
30 reviews

Great location.

“Short walk from University” “Nice shops and Restaurant” “Restaurants nearby”

Service

92/100
20 reviews

Friendly service.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Vibe

92/100
7 reviews

Awesome vibe.

“Modern hotel lobby and guest rooms” “Modern fixtures” “Modern renovation”

Value

86/100
10 reviews

Best value for money.

“Free wine tasting” “Free upgrade” “Free Internet”

Breakfast

76/100
9 reviews

Tasty breakfast.

“Awesome breakfast spread” “Pretty good breakfast selection” “Breakfast good”

WiFi

58/100
5 reviews

Regular internet service.

“Free Internet” “Wifi slow” “Free wifi”

Room

33/100
36 reviews

Rooms are clean, but small and lacking maintenance.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

23/100
21 reviews

Small and uncomfortable rooms.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Ranked top 65% by business travelers, with a score of 69

Good to know

  • Clean rooms

    “Clean rooms” “Clean room and facilities”

  • Awesome vibe

    “Modern hotel lobby and guest rooms” “Modern fixtures”

  • Clean

    “Everything is clean and new” “Clean rooms”

  • Small rooms

    “Standard room is small” “Tiny space”

Review highlights

Cleanliness

95/100
6 reviews

Clean rooms.

“Everything is clean and new” “Clean rooms” “Clean room and facilities”

Location

91/100
9 reviews

Great location.

“Short walk from University” “Nice shops and Restaurant” “Restaurants nearby”

Vibe

91/100
5 reviews

Awesome vibe.

“Modern hotel lobby and guest rooms” “Modern fixtures” “Modern renovation”

Service

88/100
9 reviews

Fantastic service.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Breakfast

81/100
4 reviews

Tasty breakfast.

“Awesome breakfast spread” “Pretty good breakfast selection” “Breakfast good”

Room

33/100
17 reviews

Tiny, poorly-furnished rooms. Clean rooms.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

25/100
12 reviews

Small and uncomfortable rooms.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Ranked top 62% by families, with a score of 83

Good to know

  • Uncomfortable

    “AC didn't work” “Loud hairdryer”

  • Fantastic service

    “Very welcoming and helpful staff” “Staff was absolutely amazing”

  • Room is not nice

    “AC didn't work” “Loud hairdryer”

Review highlights

Service

92/100
5 reviews

Fantastic service.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Room

37/100
4 reviews

Room is not nice.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

25/100
4 reviews

Uncomfortable.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Good to know

  • Small rooms

    “Standard room is small” “Tiny space”

  • Great desserts & fruits

    “Delicious evening cookies” “Fresh baked cookies”

  • Bad furniture

    “There wasn't even a closet” “No closet”

  • Poor access to parking

    “Street parking is a problem” “Don't have parking”

Review highlights

Cleanliness

96/100
43 reviews

Clean hotel facilities. Clean rooms.

“Everything is clean and new” “Clean rooms” “Clean room and facilities”

Vibe

93/100
49 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish Hotel.

“Modern hotel lobby and guest rooms” “Modern fixtures” “Modern renovation”

Service

93/100
103 reviews

Efficient, friendly service with a nice reception.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Location

91/100
111 reviews

Great location. Great sightseeing, restaurants and shopping nearby. Poor access to parking. Affordable parking.

“Short walk from University” “Nice shops and Restaurant” “Restaurants nearby”

Breakfast

83/100
47 reviews

Great and affordable breakfast.

“Awesome breakfast spread” “Pretty good breakfast selection” “Breakfast good”

WiFi

67/100
12 reviews

WiFi is good value.

“Free Internet” “Wifi slow” “Free wifi”

Room

36/100
154 reviews

Run-down, small rooms and unpleasant bathrooms. Modern, tidy rooms. Bad furniture, and no views.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

24/100
110 reviews

Rooms are uncomfortable, loud and cramped.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Ranked top 67% by couples, with a score of 79

Good to know

  • Clean hotel facilities

    “Everything is clean and new” “Clean room and facilities”

  • Friendly service

    “Very welcoming and helpful staff” “Staff was courteous”

  • Small rooms

    “Standard room is small” “Tiny space”

  • Clean

    “Everything is clean and new” “Clean rooms”

Review highlights

Cleanliness

97/100
6 reviews

Clean hotel facilities.

“Everything is clean and new” “Clean rooms” “Clean room and facilities”

Location

94/100
18 reviews

Great location.

“Short walk from University” “Nice shops and Restaurant” “Restaurants nearby”

Service

93/100
11 reviews

Friendly service.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Value

86/100
9 reviews

Best value for money.

“Free wine tasting” “Free upgrade” “Free Internet”

Breakfast

79/100
6 reviews

Tasty breakfast.

“Awesome breakfast spread” “Pretty good breakfast selection” “Breakfast good”

Room

30/100
27 reviews

Tiny rooms with unacceptable bathrooms.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

21/100
17 reviews

Small and uncomfortable rooms.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Ranked top 32% by solo travelers, with a score of 79

Good to know

  • Nice building

    “Modern hotel lobby and guest rooms” “Modern renovation”

  • Poorly-maintained rooms

    “AC didn't work” “Thin wall”

  • Friendly service

    “Very welcoming and helpful staff” “Staff was courteous”

  • Awesome vibe

    “Modern hotel lobby and guest rooms” “Modern fixtures”

Review highlights

Cleanliness

97/100
6 reviews

Clean rooms.

“Everything is clean and new” “Clean rooms” “Clean room and facilities”

Service

93/100
16 reviews

Friendly service.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Location

92/100
25 reviews

Great location.

“Short walk from University” “Nice shops and Restaurant” “Restaurants nearby”

Vibe

92/100
7 reviews

Awesome vibe.

“Modern hotel lobby and guest rooms” “Modern fixtures” “Modern renovation”

Breakfast

75/100
7 reviews

Tasty breakfast.

“Awesome breakfast spread” “Pretty good breakfast selection” “Breakfast good”

WiFi

58/100
5 reviews

Regular internet service.

“Free Internet” “Wifi slow” “Free wifi”

Room

35/100
29 reviews

Rooms are clean, but small and lacking maintenance.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

23/100
18 reviews

Small and uncomfortable rooms.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Ranked top 63% by business travelers, with a score of 70

Good to know

  • Clean rooms

    “Clean rooms” “Clean room and facilities”

  • Awesome vibe

    “Modern hotel lobby and guest rooms” “Modern fixtures”

  • Uncomfortable

    “AC didn't work” “Loud hairdryer”

  • Clean

    “Everything is clean and new” “Clean rooms”

Review highlights

Cleanliness

95/100
6 reviews

Clean rooms.

“Everything is clean and new” “Clean rooms” “Clean room and facilities”

Vibe

91/100
5 reviews

Awesome vibe.

“Modern hotel lobby and guest rooms” “Modern fixtures” “Modern renovation”

Location

90/100
8 reviews

Great location.

“Short walk from University” “Nice shops and Restaurant” “Restaurants nearby”

Service

89/100
8 reviews

Fantastic service.

“Very welcoming and helpful staff” “Staff was absolutely amazing” “Front desk was amazing”

Breakfast

81/100
4 reviews

Tasty breakfast.

“Awesome breakfast spread” “Pretty good breakfast selection” “Breakfast good”

Room

33/100
16 reviews

Tiny, poorly-furnished rooms. Clean rooms.

“AC didn't work” “Loud hairdryer” “Thin wall”

Comfort

25/100
12 reviews

Small and uncomfortable rooms.

“AC didn't work” “Loud hairdryer” “PAPER THIN walls”

Review highlights

Room

34/100
5 reviews

Room is not nice.

“AC didn't work” “Loud hairdryer” “Thin wall”

Review Semantics by TrustYou

Customer Reviews of Hotel Keen

4.0 out of 5.Based on 118 guest reviews, Very Good

Property Description

Nestled in the heart of downtown Palo Alto, Hotel Keen is a new boutique hotel catering to the traveler on the go. Our Orlando Diaz-Azcuy designed hotel offers hotel accommodations and appointments that are fresh, stylish and functional. Inspired by the high tech businesses of Silicon Valley, Hotel Keen creates a guest experience that is truly on the cutting edge.100% Non-Smoking Hotel Complimentary Continental Breakfast (Grab & Go available as well)Evening Wine HoursDry Cleaning ServiceLaundry ServiceUse of nearby Fitness Center (additional cost)24 hour front desk staffShoe Shine ServiceComplimentary NewspaperInterior corridorExpress Check-In/Check-OutAirport Shuttle Available (additional cost)5 minute walk to Cal-Trains station32” Flat Screen Television (Featuring HBO)Complimentary Wireless and Hard Wired InternetWriteable Whiteboard WallWorkspace with Desk and ChairiHome Docking StationsCordless Phones with VoicemailPersonal Wake-Up CallsBlack out DrapesWii Rentals (subject to availability)Iron & Ironing Boards on Request

Details / Other Expenses

Check In:3:00PM
Check Out:11:00AM
Year of Last Renovation:2010
Floors:3
Rooms:42
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:42
Handicap Rooms:4
Suites:1
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:0
Dist. to Food/Bars:0.3 Mi
Dist. to 24hr Restaurant:0.3 Mi
Dist. to Nearest Gym:0.3 Mi
Policies / Expenses
Cancellation:
Group with Rooming list 30 DaysIndividual Call-in 7daysIndividual Reservations 24 Hours
Total Taxes:12.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
Occupancy Tax:12.00 Per Night
Parking Fee:18.00 Per Night (For parking 8am-5pm)
Porterage Fee: 4.00 Per Item
Gym Fee:20.00 Per Day
Additional Person Fee:10.00 Per Person (after double occ.)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Charge for early check out
  • Complimentary breakfast
  • Complimentary newspaper
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Internet is Complimentary
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Video Games in Room
  • Voicemail

Airport & Shuttle Information

San Francisco International Airport 16.7 milesSan Jose Airport 14.1 Miles

Local Shuttle Info: Super Shuttle available outside of baggage clain at SFO cost is aprox. $33.00 and $8.00 each additional person.San Jose Airport-Call Super Shuttle for rates and arrangements.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

continental breakfast seven days included in rate.

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