Lake Charles/Southwest Louisiana is a thriving destination that caters to many tastes from glitzy casinos and the quiet greens of award-winning golf courses to hunting and fishing adventures and festivals. The arts community has a multitude of events and performances that are sure to entertain while our museums and galleries add to the charm and rich history of the area. During your visit, be sure to try a taste of world-famous Cajun and Creole cuisine or drive along the Creole Nature Trail All-American Road—teeming with wildlife, including alligators!
Verified Reviews of Richmond Suites Hotel Lake Charles
Below are the verified reviews from guests that we have booked recently:
"I Will NEVER and I Mean EVER Stay Here Again!"
Overall Score1.0/ 5
My experience here was probably the most awful hotel experience I have ever had. To start, we were told, once we got there, that the credit card machine was broken and we had to pay in cash. After being on the highway for 6 hours, the last thing you want to do is to have to go find an ATM. When we finally got up to the room, the card key did not work so we had to go back to the office and get another key. Once we finally got into the room, the mini fridge and the microwave had mold in it. The bathtub was BLACK, not brown, but BLACK. The toilet had black scum all around the rim and the A/C unit did not work. After complaining, we were moved to another room. The "new" room was even worse. The carpet was badly stained, there was a hat left there from the previous occupants, tub and toilet were in similar condition as the first room, and there was additional soap scum all over the tub. There was also hair in the hair dryer and a foul stench in the room.
Verified Review, stayed from Fri Dec 11 to Sun Dec 13 2015 at a $67.00 group rate (15% discount).
"Long Term Stay"
Overall Score3.0/ 5
Our family of four (2 adults, 2 children) stayed at this hotel for 5+ weeks. We loved the staff immediately. They were very accommodating and worked with our needs. We stayed in a room with a kitchen. We loved having the access to cook when we needed but also had free breakfast available. It was mostly just cereal and pastries, but it was nice to get out of the room for breakfast once in a while. The bedroom was very spacious and comfortable. We had room for a crib and a toddler mattress for our two kids and it wasn't cramped. The living space was rather small for all four of us, but I didn't expect too much. The kitchen was nice, except that our oven didn't close all the way. I had to put up a baby gate in the kitchen when I was using it. We had maintenance come and look at it but they couldn't figure it out. We also had fridge and toilet leak at one point and maintenance came quickly and fixed them. Overall, it was a decent stay. We got a great price on it. They were in the middle of renovating a lot of things, as they just had new ownership. So, we were extremely disappointed to see how dirty the pool was. In Southern Louisiana in August, the pool is a necessity. We played in it a couple of times because we were desperate for things to do with our kiddos. We didn't go very far into the water because the bottom of the pool was completely covered in dirt and we didn't want to stir it all up in the pool.
Verified Review, stayed from Sun Aug 10 to Sun Sep 14 2014 at a $54.99 group rate.
"Richmond Suites Staff was Very Professional and Kind."
Overall Score4.0/ 5
For being an older hotel, I found it to be very satisfactory and the price was very reasonable. Our group had 20 rooms for a one night stay and even though one or two rooms had small issues, the overall experience was great. The staff was very gracious and upgraded some of the adults to suites which was very nice and accommodating for our team meetings. I would stay at the Richmond suites again if I was in the area.
Verified Review, stayed from Fri Nov 21 to Sat Nov 22 2014 at a $63.00 group rate (20% discount).
Response from Management on 25-Nov-2014:
"Large Rooms and Bathrooms. Enjoyed Everything. "
Overall Score5.0/ 5
Very nice stay and everyone was attentive to the needs of all the guests.
Verified Review, stayed from Wed Feb 26 to Fri Feb 28 2014 at a $67.00 group rate (15% discount).
Response from Management on 26-Nov-2014:
Customer Reviews of Richmond Suites Hotel Lake Charles
Welcome to Lake Charles Richmond Suites Hotel where comfort and convenience gently blend with a friendly and genuinely helpful staff to provide the perfect atmosphere for business or leisure travelers. Your every need has been anticipated with oversize standard and deluxe rooms as well as spacious two-room suites.
Our hotel features all the comforts of home including in-room coffee, hairdryer, iron and ironing board, fully-equipped kitchens(kitchens in full suites only), whirlpool tub and fireplace in some suites, complimentary WiFi and breakfast.
Visit our fitness center or relax in the spa, swim in the pool, enjoy some outdoor exercise on our sports court or sit and enjoy the beauty of the landscaped courtyard.
From sports workshops and seminars to bridal brunches, surprise showers, reunions or private parties, we offer elegant event spaces, beautiful accommodations and exceptional event planning services to assist you with your special affair. Our staff provides extraordinary personal service and an attention to detail that ensures everything goes as planned. You will love the charm and hospitality of our hotel. We are here to make your stay memorable for all. Our courteous and professional staff will treat each of your guests like family because we love having you here.
On behalf of everyone at the Lake Charles Richmond Suites, we extend an invitation for you to choose us for your event and accommodations needs. Our constant strives for excellence drives us to exceed your expectations during your stay as well as upon your return. We are committed to providing you with the highest level of customer satisfaction possible. If for any reason you have questions or comments, we are delighted to hear from you.
We would be honored to be your host and invite you to enjoy all the adventures available in Southwest Louisiana.
Details / Other Expenses
|Year of Last Renovation:
||Both Interior and Exterior Hallways
|Non Smoking Rooms:
||Windows Do Open
||3 View Spaces
||2500 sq. feet
||Holds 250 people
|Dist. to Food/Bars:
|Dist. to 24hr Restaurant:
|Dist. to Nearest Gym:
Outdoor pool and spa (seasonal
Sports Court & Fitness Facility
Policies / Expenses
24 HOUR CANCELLATION POLICY ON INDIVIDUAL ROOMS. Extended Stay and Groups management discretion.
|Total Misc Fees:
(mandatory resort fees/taxes)
Amenities / Features
Yes! Pets are allowed.
$25 pet fee.
Airport & Shuttle Information
10 Minutes for the LAKE CHARLES REGIONAL AIRPORT , 5 minutes from Chennault Industrial Air park and Millionair
Airport Shuttle? Sorry
airport shuttle available.
Best Western Richmond Suites Hotel, Richmond Suites Hotel, The Richmond Suites Hotel