MERCURE WIEN WESTBAHNHOF

Felberstraße 4, Wien 1150 Austria (AUT)
4.0 Star Downtown Hotel
48.1981116.33767
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Average
3.5/ 5

Based on 646 guest reviews

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  • 252 rooms in property
  • Hotel has 8 floors
  • Check-in: 14:00
  • Check-out: 12:00
  • Group friendly rating of 8.1/10
  • 16 conference rooms in property

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Room Types

Check RatesBest Unrestricted Rate Privilege Room with 1 Double Bed
Non-Smoking
Check RatesBest Unrestricted Rate Standard 1 Double Bed
Non-Smoking
Check RatesBest Unrestricted Rate Standard Room with 1 Single Bed
Non-Smoking
Check RatesBest Unrestricted Rate Suite Family Room with Double Bed and Sofa
Non-Smoking
Check RatesBest Unrestricted Rate Superior 1 Double Bed
Non-Smoking
Check RatesFamily Suite 1 Double Bed with Sofa Bed
Non-Smoking
Check RatesFruh Zugreifen Und Mehr Sparen Privilege Room with 1 Double Bed
Non-Smoking
Check RatesFruh Zugreifen Und Mehr Sparen Standard 1 Double Bed
Non-Smoking
Check RatesFruh Zugreifen Und Mehr Sparen Standard Room with 1 Single Bed
Non-Smoking
Check RatesFruh Zugreifen Und Mehr Sparen Suite Family Room with Double Bed and Sofa
Non-Smoking
Check RatesFruh Zugreifen Und Mehr Sparen Superior 1 Double Bed
Non-Smoking
Check RatesMercure Breaks City Bb Bb Bedbrkfast Privilege Room with 1 Double Bed
Non-Smoking
Check RatesMercure Breaks City Bb Bb Bedbrkfast Standard 1 Double Bed
Non-Smoking
Check RatesMercure Breaks City Bb Bb Bedbrkfast Standard Room with 1 Single Bed
Non-Smoking
Check RatesMercure Breaks City Bb Bb Bedbrkfast Suite Family Room with Double Bed and Sofa
Non-Smoking
Check RatesMercure Breaks City Bb Bb Bedbrkfast Superior 1 Double Bed
Non-Smoking
Check RatesMidscale Business Package Bb Bb Bedbrkfast Standard 1 Double Bed
Non-Smoking
Check RatesMidscale Business Package Bb Bb Bedbrkfast Standard Room with 1 Single Bed
Non-Smoking
Check RatesMidscale Business Package Bb Bb Bedbrkfast Superior 1 Double Bed
Non-Smoking
Check RatesPrivilege Room 1 Double Bed
Non-Smoking
Check RatesStandard Room 1 Double Bed
Non-Smoking
Check RatesSuperior Double Room 1 Double Bed
Non-Smoking

Local Attractions

Mariahilfer Strasse - shopping street

Summary of Verified Reviews

Summary of 2,224 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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80
Very Good

Very good city hotel. Easily accessible by car and also close to train stations. Clean rooms and awesome dining. Professional service. Popular among couples.

“Close to a shopping mall” “Reception staff were friendly and obliging”

Great City Hotel Top 19% in city

Good to know

  • Good accessibility by car

    “Very close to the Westbahnhof railway station and ring road”

  • Train station is close

    “Near Vienna west train station and underground” “Very close to the Westbahnhof railway station and ring road”

  • Clean hotel facilities

    “The hotel itself is clean and comfortable” “Good clean hotel”

  • Small rooms

    “Bed too small” “Room too small”

Review highlights

Location

94/100
476 reviews

Great location. Close to public transport and the train. Good car access, but so-so parking. Near downtown with great sightseeing and shopping.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

88/100
388 reviews

Efficient, friendly service with a nice reception. Average bar service and housekeeping.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

79/100
279 reviews

Tasty , yet expensive breakfasts.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

WiFi

48/100
74 reviews

WiFi's cheap, but poor quality.

“No internet in my room” “No internet connectivity” “No Internet in the room”

Amenities

47/100
84 reviews

Smoking area is not nice. Old facilities and unpleasant entrance area.

“Old structure” “Dirty carpets” “Lobby too crowded”

Vibe

43/100
112 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Good choice for a city trip.

“Old structure” “Lobby too crowded” “Missed the entrance”

Room

43/100
441 reviews

Poorly-maintained rooms with bad beds, furniture, and TVs. Small, old rooms with unacceptable A/C and minibars. Cramped but relatively clean bathrooms. Tidy rooms with average views. Kitchenette is acceptable.

“No A/C” “No body lotion” “No water heater”

Comfort

42/100
259 reviews

Room is acceptable, but beds are uncomfortable. Small rooms and bathrooms with shoddy A/C.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Ranked top 54% by couples, with a score of 79

Good to know

  • Unpleasant entrance area

    “Lobby too crowded” “Missed the entrance”

  • Great dining experience

  • Near city centre

    “Close to city center”

  • Bad furniture

    “Broken chair”

Review highlights

Location

95/100
180 reviews

Great location with good access by car. Close to public transport and the train. Near downtown with great sightseeing and shopping.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

88/100
154 reviews

Efficient, friendly service with a nice reception.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

77/100
124 reviews

Tasty , yet expensive breakfasts.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

WiFi

49/100
27 reviews

WiFi's cheap, but poor quality.

“No internet in my room” “No internet connectivity” “No Internet in the room”

Amenities

46/100
33 reviews

Poor buildings and an uninspiring entrance area.

“Old structure” “Dirty carpets” “Lobby too crowded”

Comfort

45/100
125 reviews

Uncomfortable, small rooms with lousy air conditioning and small bathrooms. Okay beds and quiet enough rooms.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Vibe

43/100
42 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Old structure” “Lobby too crowded” “Missed the entrance”

Room

39/100
170 reviews

Shabby rooms with bad air conditioning, televisions, and furniture. Clean rooms with reasonable beds but cramped and outdated. Small rooms and dirty bathrooms.

“No A/C” “No body lotion” “No water heater”

Ranked top 54% by solo travelers, with a score of 80

Good to know

  • Expensive breakfast

    “Expensive breakfast” “Breakfast over priced”

  • Old rooms

  • Poorly-maintained rooms

    “Thin blankets” “Broken chair”

  • Clean hotel facilities

    “The hotel itself is clean and comfortable” “Good clean hotel”

Review highlights

Location

93/100
40 reviews

Great location, close to the train station.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

90/100
33 reviews

Efficient, friendly service with a nice reception.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Cleanliness

80/100
15 reviews

Clean hotel facilities. Clean rooms.

“Good clean hotel” “Room is clean” “Room and bathroom clean”

Breakfast

73/100
23 reviews

Tasty , yet expensive breakfasts.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Food

72/100
10 reviews

Delicious food.

“Fresh bread rolls” “Nice selection of food” “Many good restaurant or sight”

Bar

61/100
9 reviews

Standard bar.

“Complimentary tea/coffee” “Pub just around the corner” “Free bottle of water”

Value

56/100
15 reviews

Fairly good value for money. Expensive breakfast.

“Complimentary tea/coffee” “Free upgrade” “Free Wi-fi”

Amenities

50/100
6 reviews

Hotel buildings are unacceptable but amenities are OK.

“Old structure” “Dirty carpets” “Good facilities”

WiFi

44/100
8 reviews

Bad internet service.

“No internet in my room” “No internet connectivity” “No Internet in the room”

Comfort

41/100
21 reviews

Cramped, uncomfortable, but not too noisy, rooms.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Vibe

41/100
12 reviews

Poor vibe. Hotel is outdated.

“Old structure” “Lobby too crowded” “Missed the entrance”

Room

40/100
43 reviews

Badly-kept, old, small rooms with poor bathrooms. Clean rooms.

“No A/C” “No body lotion” “No water heater”

Ranked top 58% by families, with a score of 78

Good to know

  • Poor beds

    “Thin blankets” “Bed too small”

  • Bad air conditioning

    “No A/C” “Aircon was rather basic”

  • Good accessibility by car

    “Very close to the Westbahnhof railway station and ring road”

  • Train station is close

    “Near Vienna west train station and underground” “Very close to the Westbahnhof railway station and ring road”

Review highlights

Location

92/100
39 reviews

Great location with good access by car. Train station is close.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

86/100
29 reviews

Efficient, friendly service with a nice reception.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

80/100
18 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Bar

63/100
7 reviews

Standard bar.

“Complimentary tea/coffee” “Pub just around the corner” “Free bottle of water”

WiFi

52/100
5 reviews

Regular internet service.

“Fast network connection” “Free Internet” “No Wifi in room”

Amenities

45/100
8 reviews

Poor hotel buildings.

“Old structure” “Dirty carpets” “Lobby too crowded”

Vibe

44/100
6 reviews

Poor vibe.

“Old structure” “Lobby too crowded” “Missed the entrance”

Room

44/100
36 reviews

Cramped rooms with bad A/C, bathrooms and beds. Clean rooms.

“No A/C” “No body lotion” “No water heater”

Comfort

37/100
18 reviews

Cramped rooms, lacking comfort, with bad beds and A/C.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Ranked top 18% by business travelers, with a score of 84

Good to know

  • Bad internet service

    “No internet in my room” “No internet connectivity”

  • Hotel is outdated

    “Old structure”

  • Great reception

    “Front desk incredible” “Reception staff were friendly and obliging”

  • Poor vibe

    “Old structure” “Lobby too crowded”

Review highlights

Location

93/100
19 reviews

Great location, close to the train station.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

88/100
15 reviews

Efficient, friendly service with a nice reception.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

79/100
12 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Food

68/100
8 reviews

Food is all right.

“Chinese restaurant next to the hotel” “Fresh bread rolls” “Many good restaurant or sight”

Amenities

48/100
7 reviews

Poor hotel buildings.

“Old structure” “Dirty carpets” “Lobby too crowded”

WiFi

46/100
9 reviews

Bad internet service.

“No internet in my room” “No internet connectivity” “No Internet in the room”

Comfort

43/100
14 reviews

Cramped, uncomfortable, but not too noisy, rooms.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Room

43/100
25 reviews

Small, clean rooms with poor bathrooms.

“No A/C” “No body lotion” “No water heater”

Vibe

42/100
7 reviews

Poor vibe. Hotel is outdated.

“Old structure” “Lobby too crowded” “Missed the entrance”

Review highlights

Location

92/100
11 reviews

Great location.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

88/100
5 reviews

Fantastic service.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

76/100
10 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Room

43/100
6 reviews

Room is not nice.

“No A/C” “No body lotion” “No water heater”

Review highlights

Service

88/100
6 reviews

Fantastic service.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Good to know

  • Train station is close

    “Near Vienna west train station and underground” “Very close to the Westbahnhof railway station and ring road”

  • Clean rooms

    “Clean bathroom” “Room is clean”

  • Small rooms

    “Bed too small” “Room too small”

  • Close to public transport

    “Near Vienna west train station and underground” “Easy access to transport”

Review highlights

Location

97/100
100 reviews

Great location. Close to public transport and the train. Near to the city centre with good shopping options nearby.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

87/100
66 reviews

Service is professional and friendly.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

79/100
33 reviews

Tasty , yet expensive breakfasts.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Cleanliness

76/100
30 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

“Good clean hotel” “Room is clean” “Room and bathroom clean”

Amenities

44/100
18 reviews

Poor buildings and an uninspiring entrance area.

“Old structure” “Dirty carpets” “Lobby too crowded”

WiFi

44/100
31 reviews

WiFi's cheap, but poor quality.

“No internet in my room” “No internet connectivity” “No Internet in the room”

Room

40/100
79 reviews

Rooms are clean, but small and lacking maintenance. Old rooms with shoddy beds, furniture, and A/C. Bathrooms are not great, but moderately clean.

“No A/C” “No body lotion” “No water heater”

Vibe

39/100
21 reviews

Poor vibe. Unpleasant entrance area. Hotel is outdated.

“Old structure” “Lobby too crowded” “Missed the entrance”

Comfort

38/100
39 reviews

Cramped rooms, lacking comfort, with bad beds and A/C. Noise level is acceptable.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Ranked top 89% by couples, with a score of 70

Good to know

  • Poor hotel buildings

    “Old structure” “Dirty carpets”

  • Poor beds

    “Thin blankets” “Bed too small”

  • Friendly service

    “Helpfull staff” “Friendly attitude”

  • Professional service

    “Informative staff” “Professional staff”

Review highlights

Location

94/100
30 reviews

Great location. Close to public transport and the train.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

85/100
21 reviews

Service is professional and friendly.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

82/100
7 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Cleanliness

70/100
9 reviews

Good cleanliness in rooms, but so-so in the building.

“Dirty carpets” “Good clean hotel” “Clean bathroom”

Value

63/100
12 reviews

Fairly good value for money.

“Complimentary tea/coffee” “Free upgrade” “Free Wi-fi”

WiFi

45/100
9 reviews

Bad internet service.

“No internet in my room” “No internet connectivity” “No Internet in the room”

Amenities

44/100
8 reviews

Poor hotel buildings.

“Old structure” “Dirty carpets” “Lobby too crowded”

Comfort

37/100
14 reviews

Uncomfortable, cramped rooms, with poor beds.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Vibe

37/100
5 reviews

Poor vibe.

“Old structure” “Lobby too crowded” “Missed the entrance”

Room

33/100
22 reviews

Unacceptable bathrooms and beds in small and badly maintained rooms. Clean rooms.

“No A/C” “No body lotion” “No water heater”

Ranked top 47% by families, with a score of 85

Good to know

  • Train station is close

    “Near Vienna west train station and underground” “Very close to the Westbahnhof railway station and ring road”

  • Great location

    “Near Vienna west train station and underground” “Close to city center”

  • Room is not nice

    “No A/C” “No body lotion”

  • Fantastic service

    “Amazing staff” “Front desk incredible”

Review highlights

Location

95/100
11 reviews

Great location, close to the train station.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

83/100
8 reviews

Fantastic service.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Value

66/100
5 reviews

Fairly good value for money.

“Free upgrade” “Free Internet” “Free bottle of water”

Room

42/100
7 reviews

Room is not nice.

“No A/C” “No body lotion” “No water heater”

Ranked top 82% by solo travelers, with a score of 76

Good to know

  • Great location

    “Near Vienna west train station and underground” “Close to city center”

  • Room is not nice

    “No A/C” “No body lotion”

  • Fantastic service

    “Amazing staff” “Front desk incredible”

Review highlights

Location

94/100
10 reviews

Great location.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

89/100
5 reviews

Fantastic service.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Room

43/100
6 reviews

Room is not nice.

“No A/C” “No body lotion” “No water heater”

Good to know

  • Good accessibility by car

    “Very close to the Westbahnhof railway station and ring road”

Review highlights

Location

91/100
8 reviews

Great location with good access by car.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

86/100
10 reviews

Fantastic service.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Amenities

55/100
4 reviews

Ordinary amenities.

“Old structure” “Dirty carpets” “Good facilities”

Room

45/100
5 reviews

Room is not nice.

“No A/C” “No body lotion” “No water heater”

Review highlights

Breakfast

82/100
5 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Good to know

  • Good accessibility by car

    “Very close to the Westbahnhof railway station and ring road”

  • Clean hotel facilities

    “The hotel itself is clean and comfortable” “Good clean hotel”

  • Train station is close

    “Near Vienna west train station and underground” “Very close to the Westbahnhof railway station and ring road”

  • Friendly service

    “Helpfull staff” “Friendly attitude”

Review highlights

Location

94/100
279 reviews

Great location, close to the train station. Good car access, but so-so parking. Near downtown with great sightseeing and shopping.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

89/100
264 reviews

Efficient, friendly service with a nice reception. Bar service is acceptable.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

78/100
203 reviews

Tasty , yet expensive breakfasts.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

WiFi

48/100
30 reviews

Bad internet service.

“No internet in my room” “No internet connectivity” “No Internet in the room”

Amenities

46/100
36 reviews

Poor buildings and an uninspiring entrance area.

“Old structure” “Dirty carpets” “Lobby too crowded”

Comfort

43/100
185 reviews

Uncomfortable, small rooms with lousy air conditioning and small bathrooms. Okay beds and quiet enough rooms.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Vibe

42/100
69 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Old structure” “Lobby too crowded” “Missed the entrance”

Room

42/100
290 reviews

Poorly-maintained rooms, small bathrooms, and bad furniture and A/C. Cramped, old rooms, and poor TV's and minibars. Rooms are tidy, with decent beds.

“No A/C” “No body lotion” “No water heater”

Ranked top 34% by couples, with a score of 81

Good to know

  • Old rooms

  • Great shopping

    “Close to a shopping mall”

  • Clean hotel facilities

    “The hotel itself is clean and comfortable” “Good clean hotel”

  • Bad furniture

    “Broken chair”

Review highlights

Location

95/100
132 reviews

Great location with good access by car. Close to public transport and the train. Good shopping and sightseeing.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

90/100
119 reviews

Efficient, friendly service with a nice reception.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

75/100
110 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

WiFi

53/100
16 reviews

Regular internet service.

“Fast network connection” “Free Internet” “No Wifi in room”

Comfort

47/100
105 reviews

Uncomfortable, small rooms with lousy air conditioning and small bathrooms. Okay beds and quiet enough rooms.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Amenities

44/100
18 reviews

Poor hotel buildings.

“Old structure” “Dirty carpets” “Lobby too crowded”

Room

44/100
140 reviews

Shabby, little room with bad air conditioners and televisions. Outdated rooms with small bathrooms and bad furniture. Rooms are tidy, with decent beds.

“No A/C” “No body lotion” “No water heater”

Vibe

43/100
30 reviews

Poor vibe. Hotel is outdated.

“Old structure” “Lobby too crowded” “Missed the entrance”

Ranked top 44% by solo travelers, with a score of 79

Good to know

  • Poorly-maintained rooms

    “Thin blankets” “Broken chair”

  • Clean rooms

    “Clean bathroom” “Room is clean”

  • Poor vibe

    “Old structure” “Lobby too crowded”

  • Professional service

    “Informative staff” “Professional staff”

Review highlights

Location

93/100
24 reviews

Great location.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

89/100
19 reviews

Service is professional and friendly.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Cleanliness

80/100
12 reviews

Clean rooms.

“Good clean hotel” “Room is clean” “Room and bathroom clean”

Breakfast

75/100
17 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Food

71/100
7 reviews

Delicious food.

“Fresh bread rolls” “Nice selection of food” “Many good restaurant or sight”

Bar

61/100
7 reviews

Standard bar.

“Complimentary tea/coffee” “Pub just around the corner” “Free bottle of water”

Value

58/100
12 reviews

Fairly good value for money.

“Complimentary tea/coffee” “Free upgrade” “Free Internet”

Vibe

41/100
9 reviews

Poor vibe. Hotel is outdated.

“Old structure” “Lobby too crowded” “Missed the entrance”

Room

39/100
29 reviews

Clean but poorly-maintained, small rooms, with unpleasant bathrooms.

“No A/C” “No body lotion” “No water heater”

Comfort

39/100
14 reviews

Cramped, uncomfortable, but not too noisy, rooms.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Ranked top 47% by families, with a score of 79

Good to know

  • Bad air conditioning

    “No A/C” “Aircon was rather basic”

  • Train station is close

    “Near Vienna west train station and underground” “Very close to the Westbahnhof railway station and ring road”

  • Good accessibility by car

    “Very close to the Westbahnhof railway station and ring road”

  • Professional service

    “Informative staff” “Professional staff”

Review highlights

Location

94/100
21 reviews

Great location with good access by car. Train station is close.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

88/100
17 reviews

Efficient, friendly service with a nice reception.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Cleanliness

80/100
9 reviews

Clean rooms.

“Good clean hotel” “Room is clean” “Room and bathroom clean”

Breakfast

77/100
10 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Room

44/100
20 reviews

Small rooms, bad A/C, and unpleasant bathrooms. Clean rooms.

“No A/C” “No body lotion” “No water heater”

Comfort

40/100
11 reviews

Uncomfortable, cramped rooms with poor A/C.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Ranked top 15% by business travelers, with a score of 86

Good to know

  • Poor hotel buildings

    “Old structure” “Dirty carpets”

  • Bad amenities

    “Old structure” “Dirty carpets”

  • Bad internet service

    “No internet in my room” “No internet connectivity”

  • Great reception

    “Front desk incredible” “Reception staff were friendly and obliging”

Review highlights

Location

92/100
13 reviews

Great location.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

88/100
11 reviews

Friendly service and great reception.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

80/100
10 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Food

72/100
6 reviews

Delicious food.

“Fresh bread rolls” “Nice selection of food” “Many good restaurant or sight”

Amenities

48/100
5 reviews

Poor hotel buildings.

“Old structure” “Dirty carpets” “Lobby too crowded”

WiFi

44/100
4 reviews

Bad internet service.

“No internet in my room” “No internet connectivity” “No Internet in the room”

Comfort

43/100
13 reviews

Cramped, uncomfortable, but not too noisy, rooms.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Vibe

43/100
6 reviews

Poor vibe. Hotel is outdated.

“Old structure” “Lobby too crowded” “Missed the entrance”

Room

42/100
21 reviews

Small rooms.

“No A/C” “No body lotion” “No water heater”

Review highlights

Location

92/100
5 reviews

Great location.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Good to know

  • Train station is close

    “Near Vienna west train station and underground” “Very close to the Westbahnhof railway station and ring road”

  • Free internet

    “Free Wi-fi” “Free Internet”

  • Unpleasant entrance area

    “Lobby too crowded” “Missed the entrance”

  • Poor bathroom

    “No body lotion” “No hot water”

Review highlights

Location

95/100
52 reviews

Great location, close to the train station.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

85/100
25 reviews

Fantastic service.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Breakfast

79/100
19 reviews

Tasty breakfast.

“Complimentary breakfast could help” “Wonderful breakfast bar” “Great breakfast choice”

Food

73/100
15 reviews

Delicious food.

“Fresh bread rolls” “Nice selection of food” “Many good restaurant or sight”

Value

64/100
20 reviews

Fairly good value for money. Free internet.

“Free upgrade” “Free Internet” “Free bottle of water”

WiFi

55/100
6 reviews

WiFi is good value.

“Fast network connection” “Free Internet” “Free wifi”

Room

47/100
42 reviews

Tiny rooms with unacceptable bathrooms.

“No A/C” “No body lotion” “No water heater”

Amenities

46/100
12 reviews

Poor buildings and an uninspiring entrance area.

“Old structure” “Dirty carpets” “Lobby too crowded”

Comfort

42/100
20 reviews

Small and uncomfortable rooms.

“Thin blankets” “Aircon was rather basic” “Bed too small”

Vibe

40/100
12 reviews

Poor vibe. Unpleasant entrance area.

“Old structure” “Lobby too crowded” “Missed the entrance”

Ranked top 93% by couples, with a score of 79

Good to know

  • Poor hotel buildings

    “Old structure” “Dirty carpets”

  • Bad amenities

    “Old structure” “Dirty carpets”

  • Fantastic service

    “Amazing staff” “Front desk incredible”

  • Great location

    “Near Vienna west train station and underground” “Close to city center”

Review highlights

Location

92/100
7 reviews

Great location.

“Near Vienna west train station and underground” “Close to city center” “Very close to the Westbahnhof railway station and ring road”

Service

89/100
4 reviews

Fantastic service.

“Amazing staff” “Front desk incredible” “Excellent housekeeping”

Amenities

51/100
3 reviews

Hotel buildings are unacceptable but amenities are OK.

“Old structure” “Dirty carpets” “Good facilities”

Review Semantics by TrustYou

Customer Reviews of Mercure Wien Westbahnhof

3.5 out of 5.Based on 646 guest reviews, Average

Property Description

Experience Vienna at its most comfortable side:The Mercure Hotel Wien Westbahnhof is located in the heart of the city, 2 minutes walking distance from the station Wien Westbahnhof. As one of the biggest stations of Vienna‘s so-called Mariahilferstraße, several shopping malls as well as Raimund theatre. By underground you reach the beautiful historic city center within 10 minutes. Also Schönbrunn palace and Belvedere Palace are easy reached by taking a direct tram.The hotel disposes of 252 comfortable rooms in 4 categories. Our Mfifteen Restaurant & Bar invites to enjoy a cocktail in relaxing ambience or to experience our modern, innovative cuisine. The use of our Sauna area is free of charge.Easy to find - at the train station Wien WestbahnhofJust two minutes' walk from Vienna's Westbahnhof and the connections to the Vienna Airport Lines, you can reach the hotel from the Vienna International Airport quickly and comfortably.Additionally you can use the lines U3,U6,5,6,18,52,58 as well as several trains and busses.If you arrive by car:From A1/Linz, A2/Graz, A22 Prague or from Budapest or from the Vienna International Airport , you reach us in the west of the city center.Feel free to park in our garage!

Details / Other Expenses

Check In:14:00
Check Out:12:00
Year of Last Renovation:2014
Floors:8
Rooms:252
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:214
Handicap Rooms:0
Suites:1
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:16 View Spaces
Meeting Space:2800 sq. feet
Banquet Space:Holds 160 people
Dist. to Food/Bars:On-site
Dist. to Nearest Gym:0.5 Km
Lounge/Bar Hours:till 00:00
Ownership:Accor HotelbetriebsgmbH Mercure Wien Westbahnhof Felberstrasse 4 1150 Wien Austria
Policies / Expenses
Nightly Parking:€ 15
Typical Group Deposit:100%
Total Taxes:10.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Yes! Pets are allowed.

  • Air conditioning
  • Alarm clock
  • Breakfast in room
  • Central location
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Garage
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Mini bar
  • Non-smoking rooms
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Restaurant
  • Safe in rooms
  • Sauna
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable

Airport & Shuttle Information

approx. 25 km. Depending on the traffic it takes 45 min by shuttle bus.

Local Shuttle Info: Airport bus from Trainstation(Westbahnhof), which is 2 minutes walking from the Hotel.Bus goes every 30 minutes, and it takes 30-40 minutes to the Airport(VIA)

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

continental breakfast buffet á 16,-- per adult and day

About Mercure

  • Midscale hotel with warm, contemporary rooms
  • The Park Sleep & Fly offer includes 1 night acoomodations, airport transfer by shuttle service and up to 15 days of free parking
  • Coffee and tea tasting
  • Buffet breakfast with both local and international food items or the Express & Co. breakfast formula is served at the bar until noon. Enjoy a hot drink, a glass of orange juice, and some bread with jam, or other delicious pastries
  • Ready to Spa packages includes accommodation, breakfast, and one spa treatment
  • Great meeting space for any special occasion

The Mercure highlights above are subject to change without notice.

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Meeting Rooms and Banquet Rooms at Mercure Wien Westbahnhof

Below are the meeting, banquet, conference and event spaces at Mercure Wien Westbahnhof.

Feel free to use the Mercure Wien Westbahnhof meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Wien event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Meters)
Size
(sqm.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Wien 17 x 10 x 27040/503045423042--/--84----
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Wien 1

Room Type:
General Meeting Room
Total Size:
70 Sq. Meters
Dimensions:
7 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
  • Simultaneous Interpretation
Photo of Wien 1
Wien 25 x 10 x 25032/242430302430--/--60----
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Wien 2

Room Type:
General Meeting Room
Total Size:
50 Sq. Meters
Dimensions:
5 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Wien 34 x 10 x 24524/181830302430--/--50----
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Wien 3

Room Type:
General Meeting Room
Total Size:
45 Sq. Meters
Dimensions:
4 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Wien 55 x 10 x 25024/181830302430--/--55----
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Wien 5

Room Type:
General Meeting Room
Total Size:
50 Sq. Meters
Dimensions:
5 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
3
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Photo of Wien 5
Wien 1-212 x 10 x 212056/704275483648--/--144----
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Wien 1-2

Room Type:
General Meeting Room
Total Size:
120 Sq. Meters
Dimensions:
12 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Photo of Wien 1-2
Wien 1-316 x 10 x 216588/11066105665466--/--210----
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Wien 1-3

Room Type:
General Meeting Room
Total Size:
165 Sq. Meters
Dimensions:
16 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Wien 1-421 x 10 x 2210104/7878114726372--/--240----
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Wien 1-4

There is a pillar at the back side of the meeting room.
Room Type:
General Meeting Room
Total Size:
210 Sq. Meters
Dimensions:
21 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
1
Windows:
1
Natural Light?:
Yes
Obstructions?
Yes
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Wien 1-526 x 10 x 2260136/170102126726372--/--240----
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Wien 1-5

Windows are in on both sides of the meetingroom.(right and left)There are 2 pillars at the back side in the meeting room
Room Type:
Ballroom
Total Size:
260 Sq. Meters
Dimensions:
26 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
2
Windows:
4
Natural Light?:
Yes
Obstructions?
Yes
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Wien 2-39 x 10 x 29548/363660483648--/--110----
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Wien 2-3

Room Type:
General Meeting Room
Total Size:
95 Sq. Meters
Dimensions:
9 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
Wien 2-414 x 10 x 214064/484878484248--/--135----
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Wien 2-4

Room Type:
General Meeting Room
Total Size:
140 Sq. Meters
Dimensions:
14 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
1
Windows:
0
Natural Light?:
No
Obstructions?
Yes
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Wien 2-519 x 10 x 219072/5454--726672--/--188----
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Wien 2-5

Room Type:
General Meeting Room
Total Size:
190 Sq. Meters
Dimensions:
19 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
2
Windows:
3
Natural Light?:
Yes
Obstructions?
Yes
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Wien 3-49 x 10 x 290--/363654302430--/--80----
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Wien 3-4

There is a pillar in the meeting rooom.
Room Type:
General Meeting Room
Total Size:
90 Sq. Meters
Dimensions:
9 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
1
Windows:
0
Natural Light?:
No
Obstructions?
Yes
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
Wien 3-514 x 10 x 2140--/--4845484248--/--130----
Close This

Wien 3-5

Room Type:
General Meeting Room
Total Size:
140 Sq. Meters
Dimensions:
14 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
2
Windows:
3
Natural Light?:
Yes
Obstructions?
Yes
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Wien 4-59 x 10 x 295--/--3630302430--/--63----
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Wien 4-5

Room Type:
General Meeting Room
Total Size:
95 Sq. Meters
Dimensions:
9 x 10 x 2 Meters
Floor Level:
Ground Level
Columns:
2
Windows:
3
Natural Light?:
Yes
Obstructions?
Yes
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Flip Chart
  • Air Conditioning
Foyer26 x 5 x 378--/------------3/3----4
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Foyer

Room Type:
Foyer
Total Size:
78 Sq. Meters
Dimensions:
26 x 5 x 3 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Flip Chart
  • Air Conditioning
Wien 64 x 5 x 220--/------12912--/--------
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Wien 6

Room Type:
General Meeting Room
Total Size:
20 Sq. Meters
Dimensions:
4 x 5 x 2 Meters
Floor Level:
Ground Level
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Flip Chart
  • Air Conditioning

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