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IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5
Based on 886 guest reviews
- We have an outdoor pool
- Complimentary breakfast is offered
- Gym / Fitness Center Available
- 100 sleeping rooms in hotel
- 6 floors in hotel
- Check in: 4:pm
- Hotel has a green policy
- Group score of 10.0/10
- 4 meeting rooms in property
Standard prices by room type for the next 60 days
Room Types
Check Rates1 King Bed Standard Extra Floor Space Room with City View Microwave, Minifridge
Non-Smoking
Check Rates1 King Bed Standard Top Floor Sofa Bed Room with Extra Floor Space Microwave, Minifridge
Non-Smoking
Check Rates1 King Standard City View Sofa Bed Room with Extra Floor Space Microwave, Minifridge
Non-Smoking
Check Rates1 King Standard Extra Floor Space Room with Extra Floor Space City View Microwave
Non-Smoking
Check RatesAdvance Saver 2 Queen Beds Standard Low Floor Room with Microwave, Minifridge
Non-Smoking
Local Attractions
Metropolis at Metrotown Center, Sky train, Crystal Mall (Asian shops), Swangard Stadium, Burnaby 8 Rinks.
Map and Points of Interest Near Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel
Verified Reviews of Holiday Inn Express Vancouver Metrotown (Burnaby) An Ihg Hotel
Below are the verified reviews from guests that we have booked recently: "Quiet, good location, clean, good breakfast!"
Overall Score4.0/ 5
The room was a decent size and the staff were attentive. Breakfast was good. It is surprisingly quiet given it is close to Metrotown. I'd stay again.
Heidi K. (Individual traveler, booked 1 room), from 
10-Aug-2022 Verified Review, stayed from Tue Aug 09 to Thu Aug 11 2022 at a C$423.99 average nightly rate. 
"Worst experience ever at a hotel."
Overall Score1.0/ 5
I was travelling to Vancouver for an emergency vet visit for my dog, so the night before I left my city I phoned the hotel directly and spoke to them about the situation. They told me it was no problem that they do except dogs all the time and book me a room for the following day. After driving nearly 14 hours I arrived at the hotel close to 11 PM and as I was checking in they asked about my pet. They said I had not mentioned my pet when I made the reservation and I told him that I absolutely had, so the front desk person called the manager and he said the same thing to me again after going back and forth for a while they said they had no dog friendly rooms and that I couldn't stay there even though they had already billed my credit card nearly $1000 and we're not interested in giving me a refund either, they told me I could go home and dispute it with my card. I left there very late at night, in a city I do not know, a single woman with a sick animal to try and find a place to stay. I was also worried because they had kept my money and I needed to pay for another hotel. After sitting in my vehicle crying and falling around frantically I spoke to a wonderful lady at the best Western just down the road and she put me in a room with my dog even though it was not an animal friendly room because she was a wonderful human being. I have nothing good to say about this hotel and we have been members of the Holiday Inn express for years, but I don't know if I'll ever stay at one again after this experience. I was standing in their lobby sobbing and they didn't care one bit. Sidenote is that my dog was dropped off at the animal hospital the next morning where she stayed for the next four days, so she literally would've been in the room about eight hours.
Kathleen N. (Individual traveler, booked 1 room), from
21-Aug-2021 Verified Review, stayed from Wed Aug 18 to Sat Aug 21 2021 at a C$234.99 average nightly rate. Property Description
As our guest you will enjoy a complimentary Express Start breakfast each morning (includes hot items), free high-speed wireless internet, free local calls, free underground parking, and most of all our warm, friendly, Holiday Inn Express hospitality! We offer guests a choice of standard and executive rooms, all equipped with fridges and microwaves. The executive level is located on our top floor and each room is furnished with 42” LCD screen televisions, Beautyrest pillow-top mattresses, upgraded in-room amenities, and is equipped a Keurig coffee maker for your convenience. Guests also enjoy our year-round outdoor heated pool and cardio fitness area which includes the use of free weights.With over 5000 square feet of conference facilities, we can accommodate groups from 2 – 120. Our 2000 square foot ballroom is perfect for larger conferences, office parties, and social gatherings. We offer full catering and audio visual services and our friendly, capable staff will ensure you host a successful event. Our Catering Manager would be happy to assist you in planning your next event, large or small. Please ask about our Meetings Rewards program. We are the only property conveniently connected by a covered walkway to the largest shopping complex in British Columbia, Metropolis at Metrotown Mall, and to Skytrain the monorail system that whisks you to the heart of downtown Vancouver in under 20 minutes.
Green Sustainability
Green Engage
Details / Other Expenses
| Check In: | 4:pm |
| Check Out: | 11:am |
| Year of Last Renovation: | 2019 |
| Floors: | 6 |
| Rooms: | 100 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 100 |
| Handicap Rooms: | 3 |
| Suites: | 1 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 4 View Spaces |
| Meeting Space: | 6503 sq. feet |
| Banquet Space: | Holds 180 people |
| Dist. to Food/Bars: | 0.2 Mi |
| Dist. to 24hr Restaurant: | 3.1 Mi |
| Dist. to Nearest Gym: | 0.6 Mi |
| Lounge/Bar Hours: | 0 |
Policies / Expenses
| Cancellation: 7 days prior to arrival | |
| Nightly Parking: | free |
| Total Taxes: | 15.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| GST: Goods and Services Tax: | 5.00 GST % |
| Parking Fee: | 0.00 Per Night |
| Meeting Wireless Internet Fee: | 0.00 Per Day |
Amenities / Features
- Air conditioning
- Alarm clock
- ATM
- Baggage storage facilities
- Car rental
- Central location
- Clothes drying
- Complimentary breakfast
- Complimentary newspaper
- Concierge service
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Credit card accepted: JCB
- Currency exchange
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Grocery service
- Hairdryer available
- Hair dresser
- Handicap accessible
- Ice Maker
- Internet - wireless
- Free WiFi Internet
- Ironing facilities
- Laundry facilities
- Movies in room
- Microwave in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Pets allowed
- Private bathroom in room
- Radio in room
- Refrigerator
- Restaurant
- Self controlled heating/cooling system
- Shop
- Shower
- Shows or evening entertainment
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- TV - Free Cable
- Travellers cheques accepted
- Voicemail
Airport & Shuttle Information
YVR in Richmond 20km away $40 taxi service
Airport Shuttle? Sorry, no airport shuttle available.Pet Friendly?
Yes! Pets are allowed.
Limited pet rooms available. $25 pet fee
Cleaning Policies
IHG has the highest standards of clean in the hotel industry with the IHG way of clean program. To ensure confidence in the safety of our guests and employees during the covid-19 pandemic we have rolled out our “Clean Promise” and safety protocols.All employees are required to stay home if they display any symptoms of the illness and are subject to a two-week quarantine period.Each department in the hotel has created specific protocols to enhance cleaning and disinfecting in rooms and all public areas to reduce possible risks to our staff and guests such as:Limit the number of guests (maximum occupancy) in any given area of the hotel maintaining the 6ft guidance set forth by all health authorities.Barriers have been placed where a minimum 6ft distance cannot be maintained.We have placed signage and walkway directions to assist guests and staff in maintaining proper distancing protocols.Cleaning checklists for each department and area of the hotel to ensure cleaning protocols are adhered to.
About Holiday Inn Express
- Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
- Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
Previously known as:
Holiday Inn Express Metrotown, Holiday Inn Express Vancouver Metrotown (Burnaby)
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Meeting Rooms and Banquet Rooms at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel
Below are the meeting, banquet, conference and event spaces at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel.
Feel free to use the Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Burnaby event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Fraser Ballroom | 54 x 37 x 9 | 1998 | --/150 | 100 | 83 | 48 | 57 | 48 | 12/10 | 180 | 200 | -- |
Close This Fraser BallroomRoom Type: Ballroom Total Size: 1998 Sq. Mi Dimensions: 54 x 37 x 9 Ft. Floor Level: 3 Power Outlets: 10 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Capilano Room | 49 x 23 x 9 | 1127 | 60/60 | 45 | 40 | 27 | 32 | 27 | 7/6 | 80 | 113 | -- |
Close This Capilano RoomRoom Type: General Meeting Room Total Size: 1127 Sq. Mi Dimensions: 49 x 23 x 9 Ft. Floor Level: 3 Power Outlets: 10 Columns: 0 Windows: 6 Natural Light?: Yes Obstructions? Yes Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Boardroom | 20 x 16 x 10 | 320 | --/-- | -- | -- | -- | -- | 10 | --/-- | -- | -- | -- |
Close This BoardroomRoom Type: Boardroom Total Size: 320 Sq. Mi Dimensions: 20 x 16 x 10 Ft. Floor Level: 3 Power Outlets: 3 Columns: 0 Windows: 1 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
| Fraser North | 37 x 27 x 12 | 999 | --/-- | -- | 40 | 36 | 32 | 32 | --/-- | 80 | 70 | -- |
Close This Fraser NorthRoom Type: General Meeting Room Total Size: 999 Sq. Mi Dimensions: 37 x 27 x 12 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Fraser Room South | 37 x 27 x 12 | 999 | --/-- | -- | 40 | 36 | 32 | 32 | --/-- | 80 | 70 | -- |
Close This Fraser Room SouthRoom Type: General Meeting Room Total Size: 999 Sq. Mi Dimensions: 37 x 27 x 12 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Chilko | 20 x 37 x 12 | 740 | --/-- | -- | 20 | 20 | 20 | 16 | --/-- | 30 | 25 | -- |
Close This ChilkoRoom Type: General Meeting Room Total Size: 740 Sq. Mi Dimensions: 20 x 37 x 12 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Seymour Boardroom | 20 x 16 x 10 | 320 | --/-- | -- | -- | -- | -- | 10 | --/-- | -- | -- | -- |
Close This Seymour BoardroomRoom Type: General Meeting Room Total Size: 320 Sq. Mi Dimensions: 20 x 16 x 10 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
Planning an Event? Burnaby Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Holiday Inn Express Vancouver Metrotown (Burnaby) An Ihg Hotel
What time is check in?
Check in time is 4:pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:am based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Holiday Inn Express Vancouver Metrotown (Burnaby) An Ihg Hotel have?
There are 100 sleeping rooms in the hotel.
Is there any meeting space at Holiday Inn Express Vancouver Metrotown (Burnaby) An Ihg Hotel?
Yes, they have 4 meeting rooms that can support various table layouts.
Can I get a AAA rate at Holiday Inn Express Vancouver Metrotown (Burnaby) An Ihg Hotel?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at Holiday Inn Express Vancouver Metrotown (Burnaby) An Ihg Hotel?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a gym at Holiday Inn Express Vancouver Metrotown (Burnaby) An Ihg Hotel?
Yes, there is a gym/fitness area available on-site at the property.
Is there shopping nearby?
Yes. Clean rooms and good shopping nearby. Located near shopping areas and has easy access to public transportation. Great shopping. All guests liked the proximity to shopping.
Is there a WiFi internet?
Yes. WiFi system needs upgrading. Wifi quality could be improved. Almost all guests said the wifi quality was bad.
Is there a pool at Holiday Inn Express Vancouver Metrotown (Burnaby) An Ihg Hotel?
Yes, there is a pool on-site at the property..
Testimonials:
"Everything was very easy. This was the best way for us to find a nice hotel for a small group. Thanks for everything!" A.M. - Arlington, VA
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