Carr.fed.307 Chetumal, Playa Del Carmen 77710 Mexico (MEX)
4.5 Star Resort All-Inclusive Resort
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Very Good
4.5/ 5

Based on 9790 guest reviews

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  • Avg. Group Discount of 2.8%!
  • 540 rooms in property
  • Hotel has 3 floors
  • Hotel has 16 suites
  • Check-in: 3:00 pm
  • Check-out: 11:00 am
  • Groups/Meetings rating of 5.2/10
  • 4 conference rooms in property

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Room Types

Check Rates1 Bedroom Diamond Suite Privilege with Jacuzzi Balcony 2 Double Beds or 1 King Bed
Check RatesDeluxe Junior Suite
Check RatesDeluxe Junior Suite All Inclusive
Check RatesDeluxe Junior Suite with Private Balcony 516 Sq Ft 2 Double Beds or 1 King Bed
Check RatesEmerald Junior Suite
Check RatesGolden Junior Suite
Check RatesGolden Junior Suite with Jacuzzi Balcony 656 Sq Ft 2 Double Beds or 1 King Bed
Check RatesGolden Swim Up Junior Suite
Check RatesGolden Swimup Suite with Jacuzzi Terrace 656 Sq Ft 2 Double Beds or 1 King Bed
Check RatesHoneymoon Junior Suite 624 Sq Ft 1 King Bed
Check RatesImperial 1 Bedroom Suite with Jacuzzi 1032 Sq Ft 1 King Bed and 1 Sofa Bed
Check RatesJunior Suite 2 People Emerald Room All Inclusive
Check RatesJunior Suite 2 People Golden All Inclusive
Check RatesJunior Suite 2 People Golden Swim Up All Inclusive
Check RatesJunior Suite Luxury All Inclusive
Check RatesJunior Suite Silver All Inclusive
Check RatesOcean Front Junior Suite
Check RatesSilver Junior Suite
Check RatesSilver Junior Suite with Jacuzzi Balcony 516 Sq Ft 1 King Bed

Local Attractions

Caribbean sea, Playa del Carmen, Cancun, isla Mujeres, Cozumel, archaeological sites, thematic parks, cenotes.

Verified Reviews of Valentin Imperial Maya All Inclusive

Below are the verified reviews from guests that we have booked recently:
"Service & Management Not Ready for Primetime"
Overall Score3.0/ 5
I coordinated a group (20 people) stay at Valentin in December 2013. This is our 7th Five star, adults only, all-inclusive stay in the Cancun area in the past 7 years (six times as a couple though and not with a large group). Valentin fell short versus some other properties we have stayed at recently (Excellence, Riu Palace, Royal Hideaway, etc). We have stayed at an incredible mix within this segment so we've got fairly good comparables to draw from after our stay at Valentin Maya. Great parts: beautiful grounds, pool areas and lobby, beach chairs & cabana availability not an issue, outstanding beach, alcohol are drinks are quality, clean. Average parts: food was good (not excellent but very tasty, with the exception of room service which was not good), small gym (if it matters), very large grounds (lots of walking to beach area, restaurants, pool, lobby, etc.; not bad though if you don't mind a little walk through beautiful tropical forests). Took everyone a couple days to understand the layout without a map to get places. Rooms were nice but nothing I would write home about particularly. Balconies had poor views and very few that could see the ocean (not meaning ocean front but just to see or hear the waves). Too large a complex. Bad parts: service (staff was generally pleasant but at the restaurants they were very sub par relative to other 5 stars). It must be a misguided policy of some sort or due to understaffing but I noticed they would hold wait lists for tables for 30-45 minutes when there would be literally a dozen available tables throughout the restaurant. They would spend countless minutes resetting recently vacated tables only to sit empty for our entire dinner while couples we knew were waiting for upwards of an hour. I mentioned this almost every night to the staff and they ignored me or repeated a polite but meaningless response. This drove us crazy to fight with staff that many tables recently opened and they had a lobby full of guests they refused to seat. Stay away from Valentin if hassle free dinners are important. Management arranged car service, but on both legs to and from the airport they tried to double the fees by bringing extra cars. When management tells you 8-10 people per van is $120 but they claim they only had two cars and they tried to force us to pay $240 (since they had two vehicles). Normally I would fault the service themselves but I feel this is the resorts issue to handle since they arranged the company. Car service I arranged through the front desk never arrived for our return to the airport and the staff could care less and was in no hurry to resolve for us. Waited for taxis. Many more instances I won't bore you with where service was average or bad. This happens to be a very important element for my wife and I (maybe we were just spoiled with Excellence and RH!). We are not high maintenance for luxury things but prompt and attentive service is a must for us and Valentin failed here fairly badly. With that said, it was not bad enough to ruin the trip. In fact we very much enjoyed ourselves at this resort and despite the service I'm confident people will love the facilties, drinks and beaches. Unfortunately for Valentin Maya, the management running some incredible and equally priced resorts nearby have them beat handedly as it stands now. With proper management and service the place would be certainly on par with the other greats in the area, unfortunately, we probably won't be back soon to find out. Enjoy your vacation and I hope this review helps.
(Group coordinator, booked 10 rooms), from US flag
16-Dec-2013 Verified Review, stayed from Wed Dec 11 to Sun Dec 15 2013 at a $360.00 group rate.

Customer Reviews of Valentin Imperial Maya All Inclusive

4.5 out of 5.Based on 9790 guest reviews, Very Good

Property Description

Valentin Imperial Maya is an adults only all inclusive resort (+18), with more than half a mile white sand beach, located in Playa del Secreto (The Secret Beach) in the Riviera Maya.524 beautiful Jr. Suites & 16 One Bedroom Suites with views of the lush gardens, Caribbean Sea, lagoon and pool depending on the category. 24 hours room service included (in room menu). Unlimited access to all restaurants with no reservations (except for Tepanyaki Grill). Free in room safe (laptop size). Welcome cocktail & cool refreshing towel upon arrival. Personalized check–in. No wrist bands required. “Valentin Journal” available daily, featuring news from the resort and all daily activities.Concierge Service. Free internet access: WIFI in the lobby, business center with computers available and in room connections for lap tops in every room on the resort (cable required, available at resort). All rooms are equipped with DVD player and alarm clocks with iPod dock.Meeting and Convention facilities.-With over 12,000 sq.ft. of facility meeting space, anything is possible. The main area can be arranged into numerous configurations to better address your event's specifications, be it a cocktail event, a keynote address, an educational seminar, a banquet, or a conference. Plus, seven different areas give you even more choices, each one also with various configurations.

Details / Other Expenses

Check In:3:00 pm
Check Out:11:00 am
Year of Last Renovation:2007
Corridors:Both Interior and Exterior Hallways
Non Smoking Rooms:540
Handicap Rooms:6
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:4 View Spaces
Meeting Space:12000 sq. feet
Banquet Space:Holds 1000 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:On-site
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:9am-2am
Policies / Expenses
Typical Group Deposit:30%
Total Taxes: 0.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

Amenities / Features

Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • All-inclusive resort
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Internet - wireless
  • 24 hours room service
  • Safe in rooms
  • TV - Free Cable
  • Tennis court
  • Wedding Chapel

Airport & Shuttle Information

Located 25 minutes from International Cancun Airport

Airport Shuttle? Sorry, no airport shuttle available.

Seasonality of Hotel Rates at Valentin Imperial Maya All Inclusive

Rate fluctuations of Valentin Imperial Maya All Inclusive

The chart above shows seasonality of prices for both group quotes and the best individual traveler rates our rate checker could find at the time the group bid was entered. The lowest group deal shown is 41.4% in May 2017 and the highest average individual rate is $819 in the month of February 2017. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Valentin Imperial Maya All Inclusive in a month when rates are lower.

Meeting Rooms and Banquet Rooms at Valentin Imperial Maya All Inclusive

Below are the meeting, banquet, conference and event spaces at Valentin Imperial Maya All Inclusive.

Feel free to use the Valentin Imperial Maya All Inclusive meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Playa Del Carmen event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
Banquet Space Layout
Crescent Tables Layout
Classroom Meeting Layout
Hollow Square Table Layout
U Shape Meeting Layout
Boardroom Meeting Space
Convention Booth Layout
Theater Layout
Reception Desk for Meeting
Registration Desk for Meeting
Palenque Teather10636 x 814 x 011450--/300210350906090--/--800800--
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Palenque Teather

Room Type:
Total Size:
11450 Sq. Feet
10636 x 814 x 0 Ft.
Floor Level:
Built In Screens?
Built In Stage?
Built In A/V?
Amenities Available
  • WIFI Internet
  • Podium
  • Flip Chart
  • Air Conditioning
Palenque Teather Meeting Space Thumbnail 2
Palenque Teather Meeting Space Thumbnail 3
Photo 2 of Palenque Teather
Imperial 40 x 0 x 0370--/20--242015----/--------
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Imperial 4

Room Type:
General Meeting Room
Total Size:
370 Sq. Feet
0 x 0 x 0 Ft.
Floor Level:
Ground Level
Amenities Available
  • WIFI Internet
  • Air Conditioning

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"I truly love the service your company offers and will use it again for future group reservations. I also have recommended it to several of my friends. Keep up the good work!!!" K.D. - Natchitoches, LA

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