Verified Reviews of Valentin Imperial Maya All Inclusive Below are the verified reviews from guests that we have booked recently:
"Service & Management Not Ready for Primetime"
Overall Score3.0/ 5
I coordinated a group (20 people) stay at Valentin in December 2013. This is our 7th Five star, adults only, all-inclusive stay in the Cancun area in the past 7 years (six times as a couple though and not with a large group). Valentin fell short versus some other properties we have stayed at recently (Excellence, Riu Palace, Royal Hideaway, etc). We have stayed at an incredible mix within this segment so we've got fairly good comparables to draw from after our stay at Valentin Maya. Great parts: beautiful grounds, pool areas and lobby, beach chairs & cabana availability not an issue, outstanding beach, alcohol are drinks are quality, clean. Average parts: food was good (not excellent but very tasty, with the exception of room service which was not good), small gym (if it matters), very large grounds (lots of walking to beach area, restaurants, pool, lobby, etc.; not bad though if you don't mind a little walk through beautiful tropical forests). Took everyone a couple days to understand the layout without a map to get places. Rooms were nice but nothing I would write home about particularly. Balconies had poor views and very few that could see the ocean (not meaning ocean front but just to see or hear the waves). Too large a complex. Bad parts: service (staff was generally pleasant but at the restaurants they were very sub par relative to other 5 stars). It must be a misguided policy of some sort or due to understaffing but I noticed they would hold wait lists for tables for 30-45 minutes when there would be literally a dozen available tables throughout the restaurant. They would spend countless minutes resetting recently vacated tables only to sit empty for our entire dinner while couples we knew were waiting for upwards of an hour. I mentioned this almost every night to the staff and they ignored me or repeated a polite but meaningless response. This drove us crazy to fight with staff that many tables recently opened and they had a lobby full of guests they refused to seat. Stay away from Valentin if hassle free dinners are important. Management arranged car service, but on both legs to and from the airport they tried to double the fees by bringing extra cars. When management tells you 8-10 people per van is $120 but they claim they only had two cars and they tried to force us to pay $240 (since they had two vehicles). Normally I would fault the service themselves but I feel this is the resorts issue to handle since they arranged the company. Car service I arranged through the front desk never arrived for our return to the airport and the staff could care less and was in no hurry to resolve for us. Waited for taxis. Many more instances I won't bore you with where service was average or bad. This happens to be a very important element for my wife and I (maybe we were just spoiled with Excellence and RH!). We are not high maintenance for luxury things but prompt and attentive service is a must for us and Valentin failed here fairly badly. With that said, it was not bad enough to ruin the trip. In fact we very much enjoyed ourselves at this resort and despite the service I'm confident people will love the facilties, drinks and beaches. Unfortunately for Valentin Maya, the management running some incredible and equally priced resorts nearby have them beat handedly as it stands now. With proper management and service the place would be certainly on par with the other greats in the area, unfortunately, we probably won't be back soon to find out. Enjoy your vacation and I hope this review helps.
16-Dec-2013 Verified Review, stayed from Wed Dec 11 to Sun Dec 15 2013 at a $360.00 group rate.
Customer Reviews of Valentin Imperial Maya All Inclusive
Valentin Imperial Maya is an adults only all inclusive resort (+18), with more than half a mile white sand beach, located in Playa del Secreto (The Secret Beach) in the Riviera Maya.524 beautiful Jr. Suites & 16 One Bedroom Suites with views of the lush gardens, Caribbean Sea, lagoon and pool depending on the category. 24 hours room service included (in room menu). Unlimited access to all restaurants with no reservations (except for Tepanyaki Grill). Free in room safe (laptop size). Welcome cocktail & cool refreshing towel upon arrival. Personalized check–in. No wrist bands required. “Valentin Journal” available daily, featuring news from the resort and all daily activities.Concierge Service. Free internet access: WIFI in the lobby, business center with computers available and in room connections for lap tops in every room on the resort (cable required, available at resort). All rooms are equipped with DVD player and alarm clocks with iPod dock.Meeting and Convention facilities.-With over 12,000 sq.ft. of facility meeting space, anything is possible. The main area can be arranged into numerous configurations to better address your event's specifications, be it a cocktail event, a keynote address, an educational seminar, a banquet, or a conference. Plus, seven different areas give you even more choices, each one also with various configurations.
What you need to know
Hotel Features: One of the best features of the Valentin Imperial Maya All Inclusive is its location. The beach is just steps outside of each guest room, which means easy access to surfing, kayaking, sailing, and sunbathing. Of course, guests are also welcome to enjoy the resort's swimming pool with adjacent swim-up bar.
Guest Rooms: A total of 540 luxury suites make up the resort. You are sure to enjoy the marble bathrooms and private terraces, as well as the many modern room amenities. For example, you will have access to a mini-bar, a radio with an iPod dock, direct telephones with voice mail services, wireless Internet service, bathrobes, vanity mirrors, and satellite televisions.
Nearby Attractions: Close to both Cancun and Playa Del Carmen, guests will have a choice when it comes to nearby attractions. There are some things you won't want to miss, such as taking a jungle tour, going down into the caverns, snorkeling around the coral reefs, or shopping for souvenirs.
Amenities: In addition to the swimming pool and beach activities, you may wish to experience a little pampering. The resort boasts a spa that provides such services as massages, facials, body treatments, and couples sessions. There is also a beauty salon, which offers hair cuts, manicures, and waxing services.
This hotel is perfect for:
-Couples who want a little break from their children.
-Guests who desire pampering and relaxation while on vacation.
-Adventurous adults who want to take advantage of the many water sports Mexico offers.
Expert Tip : Signature packages are available during booking that give you a few extra perks to make your stay memorable.
Details / Other Expenses
|Check In:||3:00 pm|
|Check Out:||11:00 am|
|Year of Last Renovation:||2007|
|Corridors:||Both Interior and Exterior Hallways|
|Non Smoking Rooms:||540|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||4 View Spaces|
|Meeting Space:||12000 sq. feet|
|Banquet Space:||Holds 1000 people|
|Dist. to Food/Bars:|| On-site |
|Dist. to 24hr Restaurant:|| On-site |
|Dist. to Nearest Gym:|| On-site |
|Lounge/Bar Hours:||9am-2am| Policies / Expenses
|Typical Group Deposit:||30%|
|Total Taxes:|| 0.00%|
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
Amenities / Features Pet Friendly? Sorry, pets are not allowed.
Airport & Shuttle Information
Located 25 minutes from International Cancun Airport
Airport Shuttle? Sorry
airport shuttle available.