Quality Inn & Suites Palm Island Indoor Waterpark

8250 Park Rd., Batavia, NY 14020 United States (USA) near Exit 48 (390) on I-90 (~0.5mi)
View Map Reservations: 1-800-760-7718
3.0 Star Property
43.016390-78.194100
+1-800-760-7718
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Very Good
4.0/5

Based on 549 guest reviews

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  • Our hotel comes with an outdoor pool
  • Fitness center on property
  • Hotel has 196 rooms
  • Hotel has 5 floors
  • Hotel has 57 suites
  • Check in time: 3:00 PM
  • Groups & Meetings rating of 10.0/10
  • Hotel has 8 meeting rooms

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Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed - Free Internet, Refrigerator
Non-Smoking
Check Rates1 King Bed Accessible
Non-Smoking
Check Rates1 King Bed Accessible - Free Internet, Refrigerator
Non-Smoking
Check Rates1 King Bed Suite
Non-Smoking
Check Rates2 Double Beds
Smoking    Non-Smoking
Check Rates2 Double Beds - Free Internet, Refrigerator
Non-Smoking
Check Rates2 Double Beds Accessible
Non-Smoking
Check Rates2 Double Beds Accessible - Free Internet, Refrigerator
Non-Smoking
Check Rates2 Double Beds Microwave, Refrigerator Pillow Top Mattress Coffeemaker
Smoking
Check Rates2 Double Beds Park View - Free Internet, Refrigerator
Non-Smoking
Check Rates2 Double Beds Pet Friendly Room Coffeemaker Free Continental
Smoking
Check Rates2 Double Beds Suite
Non-Smoking
Check Rates2 Double Beds Suite - Free Internet Sofa Bed 1 Person 2 Tvs
Non-Smoking
Check RatesDouble Room with 2 Double Beds
Smoking    Non-Smoking
Check RatesDouble Room with 2 Double Beds Accessible
Non-Smoking
Check RatesKing Room Accessible
Non-Smoking

Local Attractions

Darien Lake Theme Park Batavia Downs Casino & Harness Racing Niagara Falls Dwyer Stadium Letchworth State Park Genesee Country Museum Iroquois National Wildlife Refuge Jell-O Museum Olivers Homemade Candy Factory & Store Holland Land Office

Verified Reviews of Quality Inn & Suites Palm Island Indoor Waterpark

Below are the verified reviews from guests that we have booked recently:
"Previous guest garbage left in our room."
Overall Score2.0/ 5
I am disappointed in the room. We were looking for something and found a large shopping bag full of someone else's garbage. Not acceptable.
(Individual traveler, booked 1 room), from US flag
19-Feb-2022 Verified Review, stayed from Sat Feb 19 to Sun Feb 20 2022 at a $102.99 average nightly rate.
"Couldn’t stay due to power outage."
Overall Score1.0/ 5
There was a power outage at the hotel when I arrived. I could have a room with heat but no hot water so I didn't stay. The young man at the front desk was very nice and said he would refund my credit card charge.
(Individual traveler, booked 1 room), from US flag
14-Dec-2021 Verified Review, stayed from Mon Dec 13 to Tue Dec 14 2021 at a $58.99 average nightly rate.
"Shoddy room. Hotel should get a makeover or be bulldozed."
Overall Score2.0/ 5
Wallpaper peeling off walls, rusty broken tub, discolored ceiling tiles and ur halls smell of gas.Never again. Maybe in 1989 this was a nice place. I would say this place is very sad.
(Individual traveler, booked 1 room), from US flag
23-Oct-2021 Verified Review, stayed from Sat Oct 23 to Sun Oct 24 2021 at a $149.99 average nightly rate.
"Run Down"
Overall Score1.0/ 5
This is one of the worst hotel experiences. Very run down, out of date hotel. Water stains on the ceiling in the bathroom. Overall grungy feel.
(Individual traveler, booked 1 room), from US flag
28-Sep-2021 Verified Review, stayed from Sat Sep 25 to Sun Sep 26 2021 at a $160.89 average nightly rate.
"Horror Movie Made Real."
Overall Score1.0/ 5
This sure was an interesting stay. We really liked the nice service and the tasty mini melts machine. But there were definitely things we'd like to critique. In your guestbook, the page with the TV channels were all completely wrong and we couldn't figure anything out. Also when we crawled into bed, we were greeted with crusty sheets and a toenail. We went exploring throughout the hotel and we seemed to be living out a horror movie. The elevator that was out of order was terrifying. On top of that, as we were walking down the stairs, some random man started chasing us. And the only reason we were taking the stairs in the first place was because the elevator that was working was shaky and untrustworthy. We were also extremely upset that the waterpark wasn't even open for our stay. We we really feel you should advertise this on your website instead of just saying that there's a water park. For example you should say when the water park is open and when it is not open. You should really check on floor five by the way. Glass all over the floor, bugs in the lights and a strong marijuana smell. No we are sorry our review is so low, we feel that we were totally knocked off based on Google images and/or your website. On top of all this, the Wi Fi was horrible. That is all.
(Group coordinator, booked 2 rooms), from US flag
10-Jul-2021 Verified Review, stayed from Sun Jul 04 to Tue Jul 06 2021 at a $105.99 average nightly rate.
"Reservation Counter is a scammer with no customer support."
Overall Score1.0/ 5
I attempted to contact Reservation Counter about a fraudulent reservation made via my email address. They said that they could help me in their customer service department and then put me on hold for over an hour before I finally gave up and hung up the phone. Reservation Counter is either a scammer, or is actively supporting scammers and has zero customer service at all. AVOID AT ALL COSTS.
(Individual traveler, booked 1 room), from US flag
29-Apr-2021 Verified Review, stayed from Mon Apr 26 to Tue Apr 27 2021 at a $76.99 average nightly rate.
"Comfortable and Friendly."
Overall Score4.0/ 5
Older hotel but still very nice with large rooms. Staff was very friendly and helpful. Thanks for a nice stay!
(Individual traveler, booked 1 room), from US flag
31-Jul-2014 Verified Review, stayed from Mon Jul 28 to Wed Jul 30 2014 at a $89.99 average nightly rate.
"Average, nothing spectacular."
Overall Score3.0/ 5
Clean, comfortable. Needs normal routine maintenance (toilet seat almost falling off, bath fan cover hanging from cieling, TV remote did not work, one key card did not work).
(Individual traveler, booked 1 room), from US flag
18-Jun-2014 Verified Review, stayed from Wed Jun 11 to Thu Jun 12 2014 at a $129.00 average nightly rate.
4.0 out of 5. Based on 549 guest reviews

Property Description

The largest full service hotel in Genesee County. Located directly off the NYS Thruway at exit 48. Centrally located halfway between Buffalo and Rochester, New York. A spacious grand lobby with free interenet access. 196 spacious guest rooms with in-room coffee makers, refrigerators, microwaves, hair dryers, iron and ironing boards, wired high-speed internet and a free morning newspaper. A full service restaurant, lounge, and game room are open year round. An indoor heated pool, large outdoor pool, fitness room are available for guests use. For large or small meetings, the Holiday Inn - Batavia has the rooms that will work for you. Our full time sales and banquet staff will help plan your next event from start to finish. Coin laundry and room service area also available for extended stays.

Details / Other Expenses

Check In: 3:00 PM
Check Out: 12:00 Noon
Year of Last Renovation: 2009
Floors: 5
Rooms: 196
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 84
Handicap Rooms: 9
Suites: 57
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 8 View Spaces
Meeting Space: 24474 sq. feet
Banquet Space: Holds 840 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 5:00 PM - 2:00 PM
Policies / Expenses
Cancellation:
6 PM Day of Check In - cancellation for overnight roomsGroup Blocks - two week cancellation in writing.
Nightly Parking: -0-
Typical Group Deposit: $500
Total Taxes: 11.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


  • Air conditioning
  • Baggage storage facilities
  • Central location
  • Clothes drying
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Sauna
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Genesee County Airport - 2 miles Buffalo Niagara International Airport - 35 milesRochester Airport - 40 miles

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
$15 per room per night pet fee charge

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Previously known as:
Clarion Hotel Batavia Palm Island Indoor Waterpark

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Meeting Rooms and Banquet Rooms at Quality Inn & Suites Palm Island Indoor Waterpark

Below are the meeting, banquet, conference and event spaces at Quality Inn & Suites Palm Island Indoor Waterpark.

Feel free to use the Quality Inn & Suites Palm Island Indoor Waterpark meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Batavia event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Atrium 107 x 60 x 0 6420535/535535----------/--676713--
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Atrium

Room Type:
General Meeting Room
Total Size:
6420 Sq. Mi
Dimensions:
107 x 60 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
    Ballroom 126 x 60 x 0 7560630/630630521--------/--796840--
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    Ballroom

    Room Type:
    General Meeting Room
    Total Size:
    7560 Sq. Mi
    Dimensions:
    126 x 60 x 0 M.
    Floor Level:
    Natural Light?:
    No
    Obstructions?
    No
    Built In Screens?
    No
    Built In Stage?
    No
    Built In A/V?
    No
    Amenities Available
      Board 24 x 30 x 0 72060/606050182018--/--7680--
      Close This

      Board

      Room Type:
      General Meeting Room
      Total Size:
      720 Sq. Mi
      Dimensions:
      24 x 30 x 0 M.
      Floor Level:
      Natural Light?:
      No
      Obstructions?
      No
      Built In Screens?
      No
      Built In Stage?
      No
      Built In A/V?
      No
      Amenities Available
        Crystal Room 62 x 50 x 0 3100258/258258214788678--/--326344--
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        Crystal Room

        Room Type:
        General Meeting Room
        Total Size:
        3100 Sq. Mi
        Dimensions:
        62 x 50 x 0 M.
        Floor Level:
        Natural Light?:
        No
        Obstructions?
        No
        Built In Screens?
        No
        Built In Stage?
        No
        Built In A/V?
        No
        Amenities Available
          Diamond Room 32 x 50 x 0 1600133/133133110404440--/--168178--
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          Diamond Room

          Room Type:
          General Meeting Room
          Total Size:
          1600 Sq. Mi
          Dimensions:
          32 x 50 x 0 M.
          Floor Level:
          Natural Light?:
          No
          Obstructions?
          No
          Built In Screens?
          No
          Built In Stage?
          No
          Built In A/V?
          No
          Amenities Available
            Emerald Room 32 x 50 x 0 1600133/133133110404440--/--168178--
            Close This

            Emerald Room

            Room Type:
            General Meeting Room
            Total Size:
            1600 Sq. Mi
            Dimensions:
            32 x 50 x 0 M.
            Floor Level:
            Natural Light?:
            No
            Obstructions?
            No
            Built In Screens?
            No
            Built In Stage?
            No
            Built In A/V?
            No
            Amenities Available
              Executive 18 x 50 x 0 90075/757562232523--/--95100--
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              Executive

              Room Type:
              General Meeting Room
              Total Size:
              900 Sq. Mi
              Dimensions:
              18 x 50 x 0 M.
              Floor Level:
              Natural Light?:
              No
              Obstructions?
              No
              Built In Screens?
              No
              Built In Stage?
              No
              Built In A/V?
              No
              Amenities Available
                Garden 18 x 24 x 0 43236/363630111211--/--4548--
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                Garden

                Room Type:
                General Meeting Room
                Total Size:
                432 Sq. Mi
                Dimensions:
                18 x 24 x 0 M.
                Floor Level:
                Natural Light?:
                No
                Obstructions?
                No
                Built In Screens?
                No
                Built In Stage?
                No
                Built In A/V?
                No
                Amenities Available
                  Sapphire 42 x 51 x 0 2142178/178178148546054--/--225238--
                  Close This

                  Sapphire

                  Room Type:
                  General Meeting Room
                  Total Size:
                  2142 Sq. Mi
                  Dimensions:
                  42 x 51 x 0 M.
                  Floor Level:
                  Natural Light?:
                  No
                  Obstructions?
                  No
                  Built In Screens?
                  No
                  Built In Stage?
                  No
                  Built In A/V?
                  No
                  Amenities Available

                    FAQs about Quality Inn & Suites Palm Island Indoor Waterpark

                    What time is check in?

                    Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

                    What time is check out?

                    Check out time is 12:00 Noon based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

                    How many rooms does Quality Inn & Suites Palm Island Indoor Waterpark have?

                    There are 196 sleeping rooms in the hotel.

                    Is there any meeting space at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, they have 8 meeting rooms that can support various table layouts.

                    Can I get a AAA rate at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate - 1 King Bed - Free Internet, Refrigerator

                    Can I get a Senior or AARP rate at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior AARP Rate ID Required 1 King Bed - Free Internet, Refrigerator

                    Is there a gym at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, there is a gym/fitness area available on-site at the property.

                    Is there a pool at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, there is a pool on-site at the property..

                    Testimonials:

                    Testimonials icon
                    "This has to be the easiest reservation I have ever encountered, as far as a group reservation anyway. When I made group reservations for my other daughter's wedding in Houston a few years ago, it was a nightmare! Wish I would have known about you then." Carolyn H. - Boston, MA

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