Quality Inn & Suites Palm Island Indoor Waterpark

8250 Park Rd., Batavia, NY 14020 United States (USA) near Exit 48 (390) on I-90 (~0.5mi)
View Map Reservations: 1-800-219-2797
2.5 Star Property
43.016390-78.194100
+1-800-219-2797
AI Disclaimer

This tool is powered by OpenAI's ChatGPT service. We strive to provide 100% accurate and reliable data to our customers, but third-party content generated by AI, including OpenAI's ChatGPT, can sometimes make errors for various reasons, such as incomplete or inaccurate responses. We advise all customers to exercise caution and to use your best judgment regarding the fidelity of ChatGPT's responses.

Check availability
Very Good
4.0/5

Based on 549 guest reviews

Show Guest Reviews
  • Our hotel comes with an outdoor pool
  • Fitness center on property
  • Hotel has 196 rooms
  • Hotel has 5 floors
  • Hotel has 57 suites
  • Check in time: 3:00 PM
  • Groups & Meetings rating of 10.0/10
  • Hotel has 8 meeting rooms

Check Current Prices






Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed Suite
Non-Smoking
Check Rates2 Double Beds
Smoking    Non-Smoking
Check Rates2 Double Beds Suite
Non-Smoking

Local Attractions

Darien Lake Theme Park Batavia Downs Casino & Harness Racing Niagara Falls Dwyer Stadium Letchworth State Park Genesee Country Museum Iroquois National Wildlife Refuge Jell-O Museum Olivers Homemade Candy Factory & Store Holland Land Office

Verified Reviews of Quality Inn & Suites Palm Island Indoor Waterpark

Below are the verified reviews from guests that we have booked recently:
"Rundown welfare drug den ghetto."
Overall Score1.0/ 5
The hotel itself was absolutely horrifying and very sketchy as we woke up to five sheriff and state trooper cars the rooms were very outdated and I'm pretty sure people live there that do drugs and live their full time and it was not safe the water park was decent.
(Individual traveler, booked 1 room), from US flag
03-Apr-2025 Verified Review, stayed from Sat Mar 29 to Sun Mar 30 2025 at a $80.99 average nightly rate.
"Hartford's Proud March Madness!"
Overall Score4.0/ 5
I brought my drum and dance team to NY for a competition. After having car issues, I instructed a group of them to head that way. When I arrived the group was sitting in the lobby laughing and talking with no funny faces. Everyone was nice to the kids. The staff accommodated us when we needed assistance. All was good but the staff made this trip worth it!
(Group coordinator, booked 3 rooms), from US flag
11-Mar-2025 Verified Review, stayed from Fri Mar 07 to Sun Mar 09 2025 at a $97.99 average nightly rate.
"Awful"
Overall Score1.0/ 5
First, we were sent to 3rd floor to a room that someone was already living in. Second, we were sent to the 2nd floor. Kids running up and down the halls, toys and trash up and down the hall, loud music coming from various rooms. The door to our room would not open. We were then send to the first floor which is the most quiet floor. The hotel doors in the back (door B) was left unlocked all night with no security. The guy at the front desk went in the elevator to the 5th floor and no one was covering the desk for a period of time. This hotel is dirty, not maintained well and it seems like they do not care about the people staying there. I would not recommend this hotel to anyone.
(Individual traveler, booked 1 room), from US flag
03-Mar-2025 Verified Review, stayed from Thu Feb 27 to Fri Feb 28 2025 at a $73.99 average nightly rate.
"Was great place to stay."
Overall Score5.0/ 5
like it there just have better food choice.
(Individual traveler, booked 1 room), from US flag
27-Feb-2025 Verified Review, stayed from Sat Feb 22 to Mon Feb 24 2025 at a $68.77 average nightly rate.
"Boy skating fast in lobby asking for $$. pool closed clerk saw the kids… ssaid he would our$$."
Overall Score1.0/ 5
Not good dirty and very unorganized. Desk clerk didn't say anything to the kid skating very un professional.
(Individual traveler, booked 1 room), from US flag
26-Aug-2024 Verified Review, stayed from Wed Aug 14 to Thu Aug 15 2024 at a $98.00 average nightly rate.
4.0 out of 5. Based on 549 guest reviews

Property Description

The largest full service hotel in Genesee County. Located directly off the NYS Thruway at exit 48. Centrally located halfway between Buffalo and Rochester, New York. A spacious grand lobby with free interenet access. 196 spacious guest rooms with in-room coffee makers, refrigerators, microwaves, hair dryers, iron and ironing boards, wired high-speed internet and a free morning newspaper. A full service restaurant, lounge, and game room are open year round. An indoor heated pool, large outdoor pool, fitness room are available for guests use. For large or small meetings, the Holiday Inn - Batavia has the rooms that will work for you. Our full time sales and banquet staff will help plan your next event from start to finish. Coin laundry and room service area also available for extended stays.

Details / Other Expenses

Check In: 3:00 PM
Check Out: 12:00 Noon
Year of Last Renovation: 2009
Floors: 5
Rooms: 196
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 84
Handicap Rooms: 9
Suites: 57
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 8 View Spaces
Meeting Space: 24474 sq. feet
Banquet Space: Holds 840 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 5:00 PM - 2:00 PM
Policies / Expenses
Cancellation:
6 PM Day of Check In - cancellation for overnight roomsGroup Blocks - two week cancellation in writing.
Nightly Parking: -0-
Typical Group Deposit: $500
Total Taxes: 11.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


  • Air conditioning
  • Baggage storage facilities
  • Central location
  • Clothes drying
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Sauna
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Genesee County Airport - 2 miles Buffalo Niagara International Airport - 35 milesRochester Airport - 40 miles

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
$15 per room per night pet fee charge

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Suggested AI Generated Itinerary

    Day 1

  • Breakfast: Batavia's Original - Start your day with a delicious breakfast at Batavia's Original, a local favorite diner located only 1 mile away from the hotel.
  • Lunch: T.F. Brown's - Enjoy a tasty lunch at T.F. Brown's, known for their delicious burgers and wings. This popular restaurant is located just 3 miles from the hotel.
  • Dinner: Alex's Place - Famous for their mouthwatering BBQ ribs and steaks, Alex's Place is a must-visit restaurant located just 2 miles from Quality Inn & Suites Palm Island Indoor Waterpark.
  • Activity: Genesee Country Village & Museum - Immerse yourself in history at the Genesee Country Village & Museum, located 5 miles away from the hotel. Explore the 19th-century village and learn about rural life in Western New York.

    • Day 2

  • Breakfast: Sweet Sarah's - Indulge in a delicious breakfast at Sweet Sarah's, a charming bakery located just 2 miles away from the hotel. Try their freshly baked pastries and specialty coffees.
  • Lunch: Tully's Good Times - Grab a casual lunch at Tully's Good Times, a popular sports bar and restaurant located 3 miles from the hotel. Enjoy their wide selection of appetizers and sandwiches.
  • Dinner: O'Lacy's Irish Pub - Experience authentic Irish cuisine at O'Lacy's Irish Pub, located 4 miles from the hotel. Enjoy traditional dishes like shepherd's pie and fish and chips.
  • Activity: Batavia Downs Gaming - Try your luck at Batavia Downs Gaming, a racetrack and casino located only 1 mile away from the hotel. Enjoy live horse racing and try your hand at the slot machines.

    • Day 3

  • Breakfast: Main Street Pizza Company - Start your day with a hearty breakfast at Main Street Pizza Company, a local favorite known for their breakfast pizzas. It's located just 3 miles away from the hotel.
  • Lunch: D & R Depot Restaurant - Enjoy a delightful lunch at D & R Depot Restaurant, a charming eatery housed in a historic train depot. It's located 5 miles from the hotel.
  • Dinner: Red Osier Landmark Restaurant - Treat yourself to a delicious dinner at Red Osier Landmark Restaurant, known for their prime rib and steaks. This iconic restaurant is located 6 miles from the hotel.
  • Activity: Palm Island Indoor Waterpark - Make a splash at the Palm Island Indoor Waterpark, conveniently located at Quality Inn & Suites Palm Island Indoor Waterpark. Enjoy thrilling water slides and a lazy river right at your hotel.

Previously known as:
Clarion Hotel Batavia Palm Island Indoor Waterpark

You may also be interested in...

More Details >
Image of Best Western Crown Inn & Suites
Best Western Crown Inn & Suites ~0.08 Miles away
More Details >
Exterior of Hampton Inn Batavia
Hampton Inn Batavia ~0.21 Miles away

Meeting Rooms and Banquet Rooms at Quality Inn & Suites Palm Island Indoor Waterpark

Below are the meeting, banquet, conference and event spaces at Quality Inn & Suites Palm Island Indoor Waterpark.

Feel free to use the Quality Inn & Suites Palm Island Indoor Waterpark meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Batavia event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)		 Size
(sqft.)		 Banquet
5'/6'
Banquet Space Layout		 Crescent
Crescent Tables Layout		 Classroom
Classroom Meeting Layout		 Hollow
Square
Hollow Square Table Layout		 U-Shape
U Shape Meeting Layout		 Boardroom
Boardroom Meeting Space		 Convention
8'/10'
Convention Booth Layout		 Theater
Theater Layout		 Reception
Reception Desk for Meeting		 Regist.
Desk
Registration Desk for Meeting
Atrium 107 x 60 x 0 6420535/535535----------/--676713--
Close This

Atrium

Room Type:
General Meeting Room
Total Size:
6420 Sq. Mi
Dimensions:
107 x 60 x 0 M.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
    Ballroom 126 x 60 x 0 7560630/630630521--------/--796840--
    Close This

    Ballroom

    Room Type:
    General Meeting Room
    Total Size:
    7560 Sq. Mi
    Dimensions:
    126 x 60 x 0 M.
    Floor Level:
    Natural Light?:
    No
    Obstructions?
    No
    Built In Screens?
    No
    Built In Stage?
    No
    Built In A/V?
    No
    Amenities Available
      Board 24 x 30 x 0 72060/606050182018--/--7680--
      Close This

      Board

      Room Type:
      General Meeting Room
      Total Size:
      720 Sq. Mi
      Dimensions:
      24 x 30 x 0 M.
      Floor Level:
      Natural Light?:
      No
      Obstructions?
      No
      Built In Screens?
      No
      Built In Stage?
      No
      Built In A/V?
      No
      Amenities Available
        Crystal Room 62 x 50 x 0 3100258/258258214788678--/--326344--
        Close This

        Crystal Room

        Room Type:
        General Meeting Room
        Total Size:
        3100 Sq. Mi
        Dimensions:
        62 x 50 x 0 M.
        Floor Level:
        Natural Light?:
        No
        Obstructions?
        No
        Built In Screens?
        No
        Built In Stage?
        No
        Built In A/V?
        No
        Amenities Available
          Diamond Room 32 x 50 x 0 1600133/133133110404440--/--168178--
          Close This

          Diamond Room

          Room Type:
          General Meeting Room
          Total Size:
          1600 Sq. Mi
          Dimensions:
          32 x 50 x 0 M.
          Floor Level:
          Natural Light?:
          No
          Obstructions?
          No
          Built In Screens?
          No
          Built In Stage?
          No
          Built In A/V?
          No
          Amenities Available
            Emerald Room 32 x 50 x 0 1600133/133133110404440--/--168178--
            Close This

            Emerald Room

            Room Type:
            General Meeting Room
            Total Size:
            1600 Sq. Mi
            Dimensions:
            32 x 50 x 0 M.
            Floor Level:
            Natural Light?:
            No
            Obstructions?
            No
            Built In Screens?
            No
            Built In Stage?
            No
            Built In A/V?
            No
            Amenities Available
              Executive 18 x 50 x 0 90075/757562232523--/--95100--
              Close This

              Executive

              Room Type:
              General Meeting Room
              Total Size:
              900 Sq. Mi
              Dimensions:
              18 x 50 x 0 M.
              Floor Level:
              Natural Light?:
              No
              Obstructions?
              No
              Built In Screens?
              No
              Built In Stage?
              No
              Built In A/V?
              No
              Amenities Available
                Garden 18 x 24 x 0 43236/363630111211--/--4548--
                Close This

                Garden

                Room Type:
                General Meeting Room
                Total Size:
                432 Sq. Mi
                Dimensions:
                18 x 24 x 0 M.
                Floor Level:
                Natural Light?:
                No
                Obstructions?
                No
                Built In Screens?
                No
                Built In Stage?
                No
                Built In A/V?
                No
                Amenities Available
                  Sapphire 42 x 51 x 0 2142178/178178148546054--/--225238--
                  Close This

                  Sapphire

                  Room Type:
                  General Meeting Room
                  Total Size:
                  2142 Sq. Mi
                  Dimensions:
                  42 x 51 x 0 M.
                  Floor Level:
                  Natural Light?:
                  No
                  Obstructions?
                  No
                  Built In Screens?
                  No
                  Built In Stage?
                  No
                  Built In A/V?
                  No
                  Amenities Available
                    Check meeting space Prices or Need sleeping rooms? Get Batavia group rates
                    Planning an Event? Batavia Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator

                    FAQs about Quality Inn & Suites Palm Island Indoor Waterpark

                    What time is check in?

                    Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

                    What time is check out?

                    Check out time is 12:00 Noon based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

                    How many rooms does Quality Inn & Suites Palm Island Indoor Waterpark have?

                    There are 196 sleeping rooms in the hotel.

                    Is there any meeting space at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, they have 8 meeting rooms that can support various table layouts.

                    Can I get a AAA rate at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Sorry, this hotel does not offer AAA hotel discounts at this time.

                    Can I get a Senior or AARP rate at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Sorry, this hotel does not offer senior hotel discounts at this time.

                    Is there a gym at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, there is a gym/fitness area available on-site at the property.

                    Is there a pool at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, there is a pool on-site at the property..

                    Testimonials:

                    Testimonials icon
                    "Everything was very easy. This was the best way for us to find a nice hotel for a small group. Thanks for everything!" A.M. - Arlington, VA

                    Find out more Check Rates