WAI ORA LAKESIDE SPA RESORT

77 Robinson Ave., Rotorua 3042 New Zealand (NZL)
4.5 Star Lake Spa or Beach Resort
-38.11875176.30148
Check availability
Very Good
4.5/ 5

Based on 286 guest reviews

Show Guest Reviews
  • Outdoor pool at hotel
  • Shuttle to airport available
  • Fitness + Health Center
  • 30 rooms in hotel
  • 2 floors in property
  • Check-out time: 11.00am
  • Groups/Meetings rating of 7.3/10
  • 2 meeting rooms in hotel

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Include Discounts:

Room Types

Check RatesDeluxe Studio
Non-Smoking
Check RatesDeluxe Studio (Lovers Delight)
Non-Smoking
Check RatesDeluxe Studio (Luxury Escape)
Non-Smoking
Check RatesDeluxe Studio (The Great Spa Escape)
Non-Smoking
Check RatesDeluxe Studio (Wai Ora Accommodation Special)
Non-Smoking
Check RatesDeluxe Studio Breakfast Full Breakfast
Non-Smoking
Check RatesSuperior Suite
Non-Smoking

Local Attractions

Lake Rotorua, Hellsgate Geothermal Reserve and Mud Spa, Te Puia Geothermal Reserve and NZ Maori Arts and Crafts, Rainbow Springs and Kiwi Encounter, Mokoia Island Native Birds Eco Tours, Agrodome, Skyline Sky Rides

Map / Landmarks Near Wai Ora Lakeside Spa Resort

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Summary of Verified Reviews

Summary of 227 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
85
Very Good

Very good club hotel. Interesting excursions. Fantastic service. Great pool. Popular among couples.

“Nice resort” “Food was amazing”

Good Overall Ranking Top 43% in city
Excellent Resort Hotel Top 1% in city
Excellent Wellness Hotel Top 8% in city
Best Food In City
Best Location In City

Good to know

  • Interesting excursions

    “Lake which was absolutely stunning” “Proximity to the lake”

  • Friendly service

    “Friendly staff” “Friendly staff at reception”

  • Impressive bathroom

    “Spa in the bathroom was fantastic” “Great bathroom”

  • Poor beds

    “No duvet” “Sheets were rough”

Review highlights

Location

97/100
37 reviews

Excellent location with good excursion options.

“Plenty of car parking” “Close to all attractions” “Terrific location”

Pool

96/100
18 reviews

Great pool.

“Big outdoor pool” “Heated outdoor pool” “Pool was fantastic”

Service

93/100
91 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Fantastic staff” “Accommodating staff” “Really great reception from staff”

Food

84/100
58 reviews

Menu is excellent with tasty food.

“Excellent dinner” “Impeccable food” “Food was amazing”

Wellness

79/100
41 reviews

Great wellness & sports facilities.

“Spa is very clean” “Large spa bath” “Spa in the bathroom was fantastic”

Room

72/100
67 reviews

Rooms are tidy and modern, with spacious bathrooms and excellent views. Average room size and poor beds.

“Accommodation clean and well presented” “Spa in the bathroom was fantastic” “Amazing views”

Breakfast

70/100
12 reviews

Tasty breakfast.

“Breakfast was delicious” “Great breakfast” “Breakfast included”

Value

36/100
21 reviews

Poor value for money.

“Meals expensive” “On the small side for the price” “Not very good value for money”

Ranked top 36% by couples, with a score of 86

Good to know

  • Delicious food

    “Excellent dinner” “Impeccable food”

  • Great wellness & sports facilities

    “Spa is very clean” “Large spa bath”

  • Tasty breakfast

    “Breakfast was delicious” “Great breakfast”

  • Friendly atmosphere

    “The stay enjoyable” “Bright atmosphere”

Review highlights

Location

97/100
21 reviews

Great location.

“Plenty of car parking” “Close to all attractions” “Terrific location”

Pool

96/100
12 reviews

Great pool.

“Big outdoor pool” “Heated outdoor pool” “Pool was fantastic”

Service

94/100
47 reviews

Friendly service.

“Fantastic staff” “Accommodating staff” “Really great reception from staff”

Food

86/100
35 reviews

Menu is excellent with tasty food.

“Excellent dinner” “Impeccable food” “Food was amazing”

Wellness

75/100
22 reviews

Great wellness & sports facilities.

“Spa is very clean” “Large spa bath” “Spa in the bathroom was fantastic”

Room

71/100
37 reviews

Clean rooms with nice bathrooms and beautiful views. Average room size and poor beds.

“Accommodation clean and well presented” “Spa in the bathroom was fantastic” “Amazing views”

Breakfast

64/100
7 reviews

Breakfast is average.

“Hard scrambled eggs” “Breakfast was delicious” “Great breakfast”

Value

33/100
10 reviews

Poor value for money.

“Meals expensive” “On the small side for the price” “Not very good value for money”

Ranked top 70% by families, with a score of 82

Good to know

  • Friendly service

    “Friendly staff” “Friendly staff at reception”

  • Great pool

    “Big outdoor pool” “Heated outdoor pool”

  • Fantastic service

    “Fantastic staff” “Accommodating staff”

  • Great room

    “Accommodation clean and well presented” “Spa in the bathroom was fantastic”

Review highlights

Pool

97/100
4 reviews

Great pool.

“Big outdoor pool” “Heated outdoor pool” “Pool was fantastic”

Location

97/100
4 reviews

Great location.

“Plenty of car parking” “Close to all attractions” “Terrific location”

Service

94/100
10 reviews

Friendly service.

“Fantastic staff” “Accommodating staff” “Really great reception from staff”

Room

71/100
7 reviews

Great room.

“Accommodation clean and well presented” “Spa in the bathroom was fantastic” “Amazing views”

Good to know

  • Interesting excursions

    “Lake which was absolutely stunning” “Proximity to the lake”

  • Friendly service

    “Friendly staff” “Friendly staff at reception”

  • Poor beds

    “No duvet” “Sheets were rough”

  • Impressive bathroom

    “Spa in the bathroom was fantastic” “Great bathroom”

Review highlights

Location

97/100
35 reviews

Excellent location with good excursion options.

“Plenty of car parking” “Close to all attractions” “Terrific location”

Pool

96/100
18 reviews

Great pool.

“Big outdoor pool” “Heated outdoor pool” “Pool was fantastic”

Service

93/100
83 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Fantastic staff” “Accommodating staff” “Really great reception from staff”

Food

88/100
50 reviews

Menu is excellent with tasty food.

“Excellent dinner” “Impeccable food” “Food was amazing”

Wellness

79/100
40 reviews

Great wellness & sports facilities.

“Spa is very clean” “Large spa bath” “Spa in the bathroom was fantastic”

Room

72/100
61 reviews

Rooms are tidy and modern, with spacious bathrooms and excellent views. Average room size and poor beds.

“Accommodation clean and well presented” “Spa in the bathroom was fantastic” “Amazing views”

Breakfast

70/100
12 reviews

Tasty breakfast.

“Breakfast was delicious” “Great breakfast” “Breakfast included”

Value

36/100
21 reviews

Poor value for money.

“Meals expensive” “On the small side for the price” “Not very good value for money”

Ranked top 47% by couples, with a score of 84

Good to know

  • Delicious food

    “Excellent dinner” “Impeccable food”

  • Great wellness & sports facilities

    “Spa is very clean” “Large spa bath”

  • Poor beds

    “No duvet” “Sheets were rough”

  • Poor value for money

    “Meals expensive” “On the small side for the price”

Review highlights

Location

97/100
19 reviews

Great location.

“Plenty of car parking” “Close to all attractions” “Terrific location”

Pool

96/100
12 reviews

Great pool.

“Big outdoor pool” “Heated outdoor pool” “Pool was fantastic”

Service

93/100
41 reviews

Friendly service.

“Fantastic staff” “Accommodating staff” “Really great reception from staff”

Food

84/100
29 reviews

Menu is excellent with tasty food.

“Excellent dinner” “Impeccable food” “Food was amazing”

Wellness

75/100
21 reviews

Great wellness & sports facilities.

“Spa is very clean” “Large spa bath” “Spa in the bathroom was fantastic”

Room

70/100
33 reviews

Clean rooms with nice bathrooms and beautiful views. Average room size and poor beds.

“Accommodation clean and well presented” “Spa in the bathroom was fantastic” “Amazing views”

Breakfast

64/100
7 reviews

Breakfast is average.

“Hard scrambled eggs” “Breakfast was delicious” “Great breakfast”

Comfort

64/100
21 reviews

Adequately sized and comfortable rooms with good noise levels but subpar beds.

“No duvet” “Good airco” “Location is quiet”

Value

33/100
10 reviews

Poor value for money.

“Meals expensive” “On the small side for the price” “Not very good value for money”

Ranked top 70% by families, with a score of 84

Good to know

  • Friendly service

    “Friendly staff” “Friendly staff at reception”

  • Great pool

    “Big outdoor pool” “Heated outdoor pool”

  • Fantastic service

    “Fantastic staff” “Accommodating staff”

  • Great location

    “Plenty of car parking” “Close to all attractions”

Review highlights

Pool

97/100
4 reviews

Great pool.

“Big outdoor pool” “Heated outdoor pool” “Pool was fantastic”

Location

97/100
4 reviews

Great location.

“Plenty of car parking” “Close to all attractions” “Terrific location”

Service

94/100
9 reviews

Friendly service.

“Fantastic staff” “Accommodating staff” “Really great reception from staff”

Room

72/100
6 reviews

Great room.

“Accommodation clean and well presented” “Spa in the bathroom was fantastic” “Amazing views”

Review Semantics by TrustYou

Customer Reviews of Wai Ora Lakeside Spa Resort

4.5 out of 5.Based on 286 guest reviews, Very Good

Property Description

OverviewWai Ora Lakeside Spa Resort, Rotorua's newest hotel (October 2008) is a purpose built Destination Spa Resort which features the internationally acclaimed "Wai Ora Spa" facility. The resort has been accredited by Qualmark as a 4 1/2 Star Hotel facility which recognises the superior decor and facilities offered by this top Rotorua resort.Set on 2 1/2 acres, the Resort's lake front location on the shores of Lake Rotorua; surrounding extensive walkways and parks; New Zealand landscaped plantings together with the a crystal clear spring water stream which flows through the site, highlights New Zealand’s beautiful environment which will make your stay with us a special experience.From arrival to departure Wai Ora Lakeside Spa Resort nurtures our guests as they experience the warmth of Manaakitanga (our hosting) and embrace our passion for Kaitiakitanga (guardianship) the wellbeing of our guests, our land, our water, our plants and animals and lastly ourselves with you, now and into the future.Resort facilities include the fine dining experience of the "Mokoia Restaurant" specializing in creative Pacific Rim cuisine and the unique “shared dining experience”; the intimate "Manary Bar"; Wai Ora Spa; "Kia Ora" Conference Room along with 30 accommodation units including 10 one bedroom suites and 20 superior ground floor studios. Facilities Wai Ora Lakeside Spa Resort features the fine dining experience of the "Mokoia Restaurant" specializing in creative Pacific Rim cuisine and the unique concept of “shared dining”; the intimate "Manary Bar"; Wai Ora Spa; "Kia Ora" Conference Room along with 30 accommodation units including 10 Deluxe one bedroom suites and 20 Superior ground floor studios.A free form swimming pool looks out to Lake Rotorua with two large spa pools, steam sauna and steam room overlooking the gardens and crystal clear waters of our natural spring feed stream. Extensive outdoor relaxation areas are provided around the Spa complex including picnic and BBQ areas. Full complimentary internet services are available in the rooms and in the reception area. Full conference and meeting facilities are available. Services provided include valet parking, complimentary shuttle transfers, 24 hour room service, and room broadband internet, access to extensive CD/DVD library and complimentary itinerary planning and booking service. Access to a range of water activities are available on request including the chartering of our modern luxury 40 seater Fast Cat “Wai Ora” for a private function or join a tour our Sacred Island of Mokoia, a native bird sanctuary, located in the middle of Lake Rotorua..Room FacilitiesAll rooms include private direct dial phone, high speed internet, LCD TV, DVD and CD player, alarm clock & radio, in room safe, independent air conditioning with full heating and cooling controls, luggage rack, iron & ironing board, mini fridge with minibar, tea & coffee making station, hair dryer, plush robes & embroidered slippers, hot water bottles as part of the evening turn down service, plush towels and amenities. All suites contain a double Jacuzzi, kitchenette and private balcony with extensive lake views. Services included; daily Newspaper delivery, in-room fresh fruit bowl, dry-cleaning and laundry service, daily maid and turn down service. Exclusive beachfront activities are also on offer.SpaThe contemporary “Wai Ora Spa” at the Wai Ora Lakeside Spa Resort takes the Rotorua spa experience to new levels with extensive additions to the internationally award winning “New Zealand Cultural Spa Regime” undertaken at Hell’s Gate and Wai Ora Spa at Tikitere, Rotorua and Wai Ora Spa in Bangkok, Thailand. Internationally-acclaimed Wai Ora Spa therapies including the signature "Wai Ora Traditional Massage" based on the Maori massage technique of Miri Miri as well as body and facial treatments ultilising the unique essences of New Zealand including our own geothermal mud and indigenous healing herbs. The superb spa facilities include no less than nine therapy rooms including two deluxe "couples" therapy rooms, double manicure/pedicure room and "Man's" therapy room; private and public spa pools, "Kawa Kawa infused steam sauna and steam room, surrounded by native gardens or just relax on the day spa balcony and enjoy spa cuisine. Extensive native landscaping, flowing waters and “sense of place” all combine to provide a soothing ambiance that encourages relaxation and rejuvenation of the spirit. All of these elements form the basis of the international award winning “Wai Ora Spa” that is the centerpiece of the Wai Ora lakeside Spa Resort. Using native herbs, plants and their extracts with the insight of traditional knowledge accumulated by Maori over hundreds of years. Spa therapies and products, spa cuisine and fusion dining have been created that add to the ‘wellness’ core of the “Wai Ora Spa”. – New Zealand’s unique cultural spa experience.

Details / Other Expenses

Check In:3.00 pm
Check Out:11.00am
Year of Last Renovation:2008
Floors:2
Rooms:30
Corridors:Both Interior and Exterior Hallways
Non Smoking Rooms:30
Handicap Rooms:2
Suites:10
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:2 View Spaces
Meeting Space:2000 sq. feet
Banquet Space:Holds 100 people
Dist. to Food/Bars:0.3 Mi
Dist. to 24hr Restaurant:On-site
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:8.00am - 1.00am
Policies / Expenses
Cancellation:
Cancellations received fourteen or less days from scheduled arrival will be charged one nights accommodation for all rooms booked
Nightly Parking:0
Typical Group Deposit:25%
Total Taxes:10.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
GST: Goods and Services Tax:15.00 GST %
Resort/Hotel Fee: 0.00 Per Night
Parking Fee: 0.00 Per Night
Cleaning Fee: 0.00 Per Night
Porterage Fee: 0.00 Per Item
Gym Fee: 0.00 Per Day
Spa Fee: 0.00 Per Day
Rooms Wireless Internet Fee: 0.00 Per Day (Complimentary)
Rooms Wired Internet Fee: 0.00 Per Day (Complimentary)
Meeting Wireless Internet Fee: 0.00 Per Day (Complimentary)
Meeting Wired Internet Fee: 0.00 Per Day (Complimentary)
Meeting Power Surcharge Fee: 0.00 Per Night (Complimentary)
Food and Beverage Service Charge: 0.00% (No extra charge)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • Baggage storage facilities
  • Boat Launch
  • Breakfast in room
  • Camping or barbeque facilities
  • Central location
  • Child facilities
  • Clothes drying
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • DVD Player
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Internet - wireless
  • Internet - ethernet
  • Internet is Complimentary
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Licensed bar
  • Mini bar
  • Movies in room
  • Microwave in room
  • Non-smoking rooms
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Spa
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • Terrace
  • Valet Parking
  • Voicemail

Airport & Shuttle Information

Rotorua International Airport is located 3 mins drive from Wai Ora Lakeside Spa Resort. Complimentary airport shuttle available

Local Shuttle Info: Complimentary Shuttle to City. Available from 8.00am to 7,00pmLocal taxis available 24/7 approximate one way cost is $25NZD

Airport Shuttle? Yes! There is an airport shuttle.

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Meeting Rooms and Banquet Rooms at Wai Ora Lakeside Spa Resort

Below are the meeting, banquet, conference and event spaces at Wai Ora Lakeside Spa Resort.

Feel free to use the Wai Ora Lakeside Spa Resort meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Rotorua event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Meters)
Size
(sqm.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Kia Ora Room20 x 12 x 3240120/120--160503050--/--2001203
Close This

Kia Ora Room

The Kia Ora Room is a well equiped general meeting, conference, wedding and C& I venue that has breakout areas that open out to a natural landscaped garden and spring feed stream. In addition to the outside breakout area to the room the 2.5 arce property of Wai Ora Lakeside Spa Resort provides many options for meeting, wedding and team building activities.The catering for all activities is from our Mokoia Restauarnt kitchen where our team of four chefs can provide a full
Room Type:
General Meeting Room
Total Size:
240 Sq. Meters
Dimensions:
20 x 12 x 3 Meters
Floor Level:
Ground Level
Power Outlets:
10
Columns:
0
Windows:
3
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Kia Ora Room16 x 12 x 3192--/100--80--6040--/--160100--
Close This

Kia Ora Room

Room Type:
General Meeting Room
Total Size:
192 Sq. Meters
Dimensions:
16 x 12 x 3 Meters
Floor Level:
Ground Level
Power Outlets:
10
Columns:
0
Windows:
5
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Sound System
Kia Ora Room Meeting Space Thumbnail 2
Photo 2 of Kia Ora Room

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