Paramount's King's Island, Beach Park, Wright Patterson Airplane Museum, Cincinnati Zoo, Paul Brown Stadium, Great American Ballpark, cinergy Field, US Bank Arena, Newport Aquarium, Tri-County Mall
, Dayton Mall
Verified Reviews of Quality Inn & Suites Below are the verified reviews from guests that we have booked recently:
"Disgusting, Worst Hotel Stay Ever."
Overall Score1.0/ 5
Prior agreed upon items would be refused when asked for them. Parents were promised $69 per night under the original contract. I asked if the parents could make their own reservations. I was told that they could. I was not told until after I released the parent rooms on the contract that their rooms would be going up $79 to $89 per night. When I questioned this with the GM, I was told “I cant keep rates at $69.00 when I have other parents paying $79.00”. I was told similar statements about them charging the higher rates to people staying during the percussion competition in two more conversations with GM. Also, these rates did not include breakfast. Rooms were overbooked and we were asked to cut back on our rooms. In return, we were promised roll away beds for the extra people in some rooms. We were told to go and ask once we knew what was needed. The kids who went and asked for roll away beds were refused by the front desk staff. We had kids sleeping on the floor because of this. Another stipulation of us cutting back on rooms was that the parent rooms were to be made the original cost of $69 per night. This was because some of the kids would now be staying with parents in their rooms. One of our parents had to get into an argument with the GM (who had promised the rate just a couple of hours before) to get this price. They originally had been charged $89 for two rooms they had booked. There were just two people staying in each of their rooms. The pricing was incorrect on the papers we were given to sign off on once in our group block. It took a long time to check-in because of this. In the end, we just wrote the changes on the papers and signed those. We were charged the correct amount when we checked out though. We rented a meeting room to serve our kids meals in. We were not told in advance that all of the groups had access to this room and could use it for meetings or whatever. We had to haul all of our items out of the room after every meal so that we could be sure they wouldn't be stolen. There were major issues with the key cards. We checked the rooms to make sure that all of the keys worked before the kids got there. Several of them did not, which is not a big deal. We went to the front desk and had them replaced. When the kids got there, we found that ALL of the newly made key cards were master keys. They not only worked on our reserved rooms for our group, but also to my room, which was separate from our room block. We don’t know how many rooms these keys would have opened. It was a very scary thought. We took all of the keys back to the front desk to have them redone. It took more trips back and forth to the front desk to get workable keys to open the doors to our 8 group rooms. The hotel was in very poor condition. The carpets were worn and stained. Due to the smoking area right outside of the doors, the halls reeked of cigarette smoke, even in non-smoking wings. Worst of all, every guest room we went into smelled like dirty laundry. All things combined, this was hands down the worst hotel experience I have ever had. The other parents in our group were all of the same opinion. I personally will NEVER stay at a Choice Hotel again. If hotels like this one are allowed to carry the brand name, I can’t count on any of their properties to be any better than this.
13-Apr-2015 Verified Review, stayed from Thu Apr 09 to Sun Apr 12 2015 at a $69.00 group rate.
Response from Management on 17-Apr-2015:
Overall Score4.0/ 5
Nice staff and clean rooms. Everything was good for the price which was excellent.
03-Aug-2014 Verified Review, stayed from Sat Aug 02 to Sun Aug 03 2014 at a $79.00 average nightly rate.
"At Best Average, but Needs Upgrading"
Overall Score3.0/ 5
It was hard to find a room for that weekend. We were glad to finally locate a room. We had to stay in a smoking room and we are non-smokers. Hard to get use to the smell. The location was pretty good. However, the entire building needs some upgrading.
27-Jul-2014 Verified Review, stayed from Fri Jul 25 to Sun Jul 27 2014 at a $89.00 average nightly rate.
Customer Reviews of Quality Inn & Suites
Regency Inn was rebuilt in 2001. On 7/1/2009, we became the Country Hearth Inn & Suites. It is a 3 DIAMOND AAA rated. The hotel has 85 rooms with 6 studio suites and 6 two room suites with cooking facilities. The hotel is conveniently located between Dayton and Cincinnati on I-75. It is 25 min. to Dayton and about 35 min. to Cincinnati. The rooms are 50 to 70 sq. ft. larger than other hotels in the 30 mile radius. There is an exercise room and guest laundry facility on premise. The hotel has 2 meeting rooms--one holds 50 people and the other 85 people in banquet style. There is a Bullwinkle's restaurant and lounge on property. There are several restaurants within walking distance.BullWinkles serves hot breakfast for guests staying at Country Hearth Inn and Suites. BullWinkles do offer discounts to all guests staying with us at the hotel. Our hotel, Country Hearth Inn & Suites has a restaurant called BullWinkles on site along with several other restaurants in walking distance like Olive Garden, AppleBees, El Rancho Grande ( mexican place ). There are also fastfood places like Wendys, McDonalds minutes away.
Details / Other Expenses
|Check In:||3:00 PM|
|Check Out:||12:00 PM|
|Year of Last Renovation:||2001|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||73|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||2 View Spaces|
|Meeting Space:||1200 sq. feet|
|Banquet Space:||Holds 85 people|
|Dist. to Food/Bars:||On-site|
|Dist. to 24hr Restaurant:||2.0 Mi|
|Dist. to Nearest Gym:||1.0 Mi|
Out Door Pool. Summer Season (May Thru Sept.)10 AM to 9PM ( No Life Guard)
Policies / Expenses
Individual 24 hrs.--Groups 3 to 5 weeks--depends on time of the year.
|Typical Group Deposit:||CC. # req.|
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|State Tax:|| 6.75%|
|Occupancy Tax:|| 3.00%|
|City Tax:|| 3.00%|
|Additional Person Fee:|| 5.00 Per Person (Additional person After 2)|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
We do allow pets. Please contact hotel for pet rate charges
Airport & Shuttle Information
Dayton International Airport is 29 miles away. Cincinnati/Northern Kentucky International Airport is 35 miles away. The transportation cost is approximately $45 to $55 from the airports. Or one can rent Avis car and drive which will be cheaper. There is Avis on the hotel property.
Airport Shuttle? Sorry
airport shuttle available.
Free Hot Breakfast. It has Fresh Hot Baffles, Scramble eggs & Sausage and /or Biscuit with Gravy. Cereals & yogurt.Fruit choices are Banana, Orange & apple.Donuts & Danishes. White & Brown Breads.Coffee & Juices.
About Quality Inns
- Comfortable bedding with soft pillows
- Hot, fresh, and healthy breakfast options available at certain locations
- Known for providing friendly services
- Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
- Fresh coffee and tea in the lobby 24/7
- Great meeting space also offered at most locations
The Quality Inns highlights above are subject to change without notice.
Quality Inn & Suites Middletown / Franklin