HAWTHORN SUITES

2701 East Beltline Ave. Se, Grand Rapids, MI 49546 United States (USA)
View Map Reservations: 1-800-230-4134
3.0 Star Suburban Hotel in Kent County
42.91392-85.58361
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Average
3.5/ 5

Based on 405 guest reviews

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  • Includes an outdoor pool
  • Comp. Breakfast
  • Shuttle to airport available
  • The Avg. Group Saves 20.7%!
  • Fitness + Health Center
  • 96 rooms in hotel
  • Groups/Meetings rating of 10.0/10

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Room Types

Check Rates1 King Bed Room Suite with Fireplace Desk and Full Kitchen Nck1
Non-Smoking
Check Rates1 Queen and 1 King Bed Room Suite with Full Kitchen 2 Nfq1k1 Bathroom and Fireplace
Non-Smoking
Check Rates1 Queen Bed 1 Pull Out Sofa Bed Suite with Desk Free WiFi and Full Kitchen
Non-Smoking
Check Rates1 Queen Bed Suite with Fireplace Desk Full Kitchen and Refrigerator
Non-Smoking
Check RatesAccessible 1 Queen Bed Room with Full Kitchen Desk and Nwq1 Fireplace
Non-Smoking
Check RatesAccessible 1 Queen Bed Room with Full Kitchen Desk and Nwq191 Sofa Bed
Non-Smoking
Check RatesRoom 1 Queen Bed Accessible
Non-Smoking
Check RatesRoom 1 Queen Bed Accessible (Roll in Shower)
Non-Smoking
Check RatesSuite
Non-Smoking
Check RatesSuite 1 King Bed
Non-Smoking
Check RatesSuite 1 Queen Bed
Non-Smoking
Check RatesSuite 1 Queen Bed with Sofa Bed
Non-Smoking
Check RatesSuite 1 Queen Bed with Sofa Bed Accessible
Non-Smoking

Local Attractions

2 major malls, Frederik Meijer Gardens, Starbucks, Celebration Cinema and a variety of restaurants and entertainment.

Verified Reviews of Hawthorn Suites

Below are the verified reviews from guests that we have booked recently:
"Average Stay"
Overall Score3.0/ 5
We were in our room for two nights. The second night we were there the room had not been made up. We were given fresh towels, but the beds were never made nor the room cleaned. We showed up just as breakfast was being taken down at 10:30. Literally, the help was taking the spoons, milk and yogurts away as we were picking them up. Breakfast was taken at 10:31. The furnace kicked on throughout the night making it hard to sleep and the bed mattress was the hardest on record. I doubt we will return.
(Individual traveler, booked 1 room), from US flag
10-Mar-2015 Verified Review
"Well Caring Staff"
Overall Score4.0/ 5
Had a great time and stay.
(Long term stay guest, booked 1 room), from US flag
23-Aug-2014 Verified Review, stayed from Thu Jul 24 to Sun Aug 24 2014 at a $69.00 group rate.
"Fantastic!"
Overall Score5.0/ 5
I was very pleased with our stay. The rooms were excellent and the staff was fantastic. The breakfast was more than you could ask for.
(Individual traveler, booked 1 room), from US flag
11-Aug-2014 Verified Review
"Needs improvement"
Overall Score2.0/ 5
My wife and I stayed at this property about five years ago when it was a Residence Inn. It is apparent that the facilities have deteriorated over the years. We found our room lacking a coffee maker, three light fixtures that didn't work and peeling wallpaper. Perhaps this is why the nightly rate was so cheap. The hotel staff was apologetic and helpful in resolving some of the problems. In fairness to management, it is apparent that efforts are being made to upgrade and improve this facility.
(Individual traveler, booked 1 room), from US flag
17-May-2014 Verified Review, stayed from Fri May 16 to Sat May 17 2014 at a $79.62 average nightly rate.

Summary of Verified Reviews

Summary of 492 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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72
Fair

Fair city hotel. Good restaurants & bars in the area. Good kitchenette. Clean hotel facilities.

“Movie theater nearby” “Near the malls”

Great City Hotel Top 18% in city
Best Shopping In City

Good to know

  • Poorly-maintained rooms

    “Remote did not work” “Sofa bed was thin”

  • Great shopping

    “Lot of Woodland mall” “Conveniently located next to shopping”

  • Good kitchenette

    “Nice kitchen area” “Nicely equipped kitchen”

  • Poor bathroom

    “Bathtub unusable” “Toilet clogged”

Review highlights

Location

83/100
133 reviews

Great location near the airport. Great sightseeing, restaurants and shopping nearby. Poor access to parking.

“Close to air port” “Close to many stores and restaurants” “Beautiful shopping area”

Service

68/100
150 reviews

Okay reception, poor housekeeping, and friendly but unprofessional service.

“Fabulous customer service” “Front desk was very prompt and helpful” “Front desk staff was very helpful”

Breakfast

63/100
72 reviews

Affordable, fairly tasty breakfasts.

“There is also a outdoor pool and a hot breakfast” “Terrible eggs & meat” “Breakfast was good”

Cleanliness

56/100
105 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“Clean this place” “Clean facility” “Furnishings didn't appear worn or soiled”

Room

55/100
295 reviews

Rooms are generally OK but old with poor air conditioning and TV's. Badly maintained rooms with unacceptable beds and furniture, and filthy bathrooms. Big rooms with excellent minibars and great kitchenettes.

“Suite was pleasantly large enough” “Sofa bed was thin” “Ceiling and walls chipping”

Amenities

49/100
78 reviews

Grounds are fine, with outdated facilities.

“Facilities are old and very noisy” “Property is dated” “Second floor was very loud”

WiFi

40/100
13 reviews

Bad internet service.

“Pc not updated” “Poor wireless Internet connection”

Vibe

37/100
53 reviews

Poor vibe. Hotel is outdated. Unfriendly atmosphere. Stylish Hotel. Good choice for a city trip.

“Old couch” “Facilities are old and very noisy” “Aged appliances”

Wellness

14/100
6 reviews

Poor wellness & sports facilities.

“Hot tub wasn't working” “Work out room was small” “Fitness facility was a joke”

Ranked top 63% by families, with a score of 69

Good to know

  • Great shopping

    “Lot of Woodland mall” “Conveniently located next to shopping”

  • Unprofessional service

    “Staff was not able to help us” “Desk was overwhelmed”

  • Great location

    “Close to air port” “Close to many stores and restaurants”

  • Hotel is outdated

    “Old couch” “Facilities are old and very noisy”

Review highlights

Location

84/100
17 reviews

Great location near lots of shopping.

“Close to air port” “Close to many stores and restaurants” “Beautiful shopping area”

Service

67/100
13 reviews

Friendly but unprofessional service.

“Front desk was very prompt and helpful” “Front desk staff was very helpful” “Hotel staff were very supportive”

Breakfast

66/100
11 reviews

Breakfast is average.

“There is also a outdoor pool and a hot breakfast” “Terrible eggs & meat” “Breakfast bar could be a little better”

Cleanliness

58/100
10 reviews

Room cleanliness is acceptable.

“Clean towels” “Clean sheets” “Clean this place”

Comfort

57/100
18 reviews

Reasonably comfortable, large rooms, but terrible beds.

“Large full kitchen” “A/C was not working” “Facilities are old and very noisy”

Amenities

52/100
9 reviews

Hotel buildings are unacceptable but amenities are OK.

“Next to the basketball court” “New steps” “Property is older but fairly well maintained”

Room

51/100
35 reviews

Rooms spacious and relatively tidy. Poorly-maintained rooms, unpleasant bathrooms, and bad beds.

“Sofa bed was thin” “Ceiling and walls chipping” “Faucet upstairs was broken”

Vibe

36/100
6 reviews

Poor vibe. Hotel is outdated.

“Old couch” “Facilities are old and very noisy” “Aged appliances”

Ranked top 53% by couples, with a score of 77

Good to know

  • Bad furniture

    “Old couch” “Chair is not appropriate”

  • Friendly service

    “Staff was amazing and super friendly” “Front desk was very prompt and helpful”

  • Noisy

    “Lots of road noise” “Facilities are old and very noisy”

  • Poor hotel buildings

    “Facilities are old and very noisy” “Property is dated”

Review highlights

Location

82/100
17 reviews

Great location.

“Close to air port” “Close to many stores and restaurants” “Beautiful shopping area”

Service

69/100
22 reviews

Friendly service and acceptable reception.

“Staff was extremely nice and helpful” “Front desk was very prompt and helpful” “Front desk people were very friendly”

Breakfast

63/100
10 reviews

Breakfast is average.

“There is also a outdoor pool and a hot breakfast” “Terrible eggs & meat” “Nice breakfast”

Comfort

56/100
14 reviews

Noisy but acceptably comfortable rooms with okay beds.

“Suite was pleasantly large enough” “Large full kitchen” “Best mattress”

Cleanliness

56/100
19 reviews

Room cleanliness is acceptable.

“Clean this place” “Furnishings didn't appear worn or soiled” “Smelly fireplace”

Room

54/100
41 reviews

Rooms are quite clean and beds are standard. Rooms in need of maintenance, with bad bathrooms and furniture.

“Sofa bed was thin” “Ceiling and walls chipping” “Hair dryer did not work”

Amenities

48/100
11 reviews

Poor hotel buildings.

“Facilities are old and very noisy” “Property is dated” “Second floor was very loud”

Ranked top 74% by business travelers, with a score of 66

Good to know

  • Poor vibe

    “Old couch” “Facilities are old and very noisy”

  • Hotel is outdated

    “Old couch” “Facilities are old and very noisy”

  • Noisy

    “Lots of road noise” “Facilities are old and very noisy”

  • Spacious rooms

    “Large full kitchen” “Full size fridge”

Review highlights

Location

83/100
9 reviews

Great location.

“Close to air port” “Close to many stores and restaurants” “Beautiful shopping area”

Value

82/100
12 reviews

Best value for money.

“Enjoyable and inexpensive stay.” “Excellent value for money” “Room was comfortable and affordable”

Service

70/100
13 reviews

Reception and service are alright.

“Front desk was very prompt and helpful” “Front desk staff was very helpful” “Check in was fine & smooth”

Breakfast

67/100
8 reviews

Breakfast is average.

“There is also a outdoor pool and a hot breakfast” “Terrible eggs & meat” “Breakfast was great”

Comfort

59/100
18 reviews

Spacious, somewhat comfortable, but noisy rooms, with okay beds.

“Very roomy suites” “Large full kitchen” “A/C was not working”

Room

52/100
33 reviews

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms. Large rooms with nice kitchenettes.

“Sofa bed was thin” “Ceiling and walls chipping” “Sink stopper was broken”

Cleanliness

52/100
12 reviews

Room cleanliness is acceptable.

“Clean towels” “Clean sheets” “Clean this place”

Amenities

44/100
5 reviews

Poor hotel buildings.

“Facilities are old and very noisy” “Property is dated” “Second floor was very loud”

Vibe

34/100
8 reviews

Poor vibe. Hotel is outdated.

“Old couch” “Facilities are old and very noisy” “Aged appliances”

Ranked top 87% by solo travelers, with a score of 66

Review highlights

Comfort

58/100
4 reviews

Comfortable.

“Large full kitchen” “A/C was not working” “Facilities are old and very noisy”

Room

55/100
7 reviews

Room is all right.

“Sofa bed was thin” “Ceiling and walls chipping” “Hair dryer did not work”

Good to know

  • Poorly-maintained rooms

    “Remote did not work” “Sofa bed was thin”

  • Great shopping

    “Lot of Woodland mall” “Conveniently located next to shopping”

  • Good kitchenette

    “Nice kitchen area” “Nicely equipped kitchen”

  • Poor bathroom

    “Bathtub unusable” “Toilet clogged”

Review highlights

Location

83/100
133 reviews

Great location near the airport. Great sightseeing, restaurants and shopping nearby. Poor access to parking.

“Close to air port” “Close to many stores and restaurants” “Beautiful shopping area”

Service

69/100
150 reviews

Okay reception, poor housekeeping, and friendly but unprofessional service.

“Front desk was very prompt and helpful” “Staff were very friendly” “Front desk person was not very welcoming”

Breakfast

64/100
71 reviews

Affordable, fairly tasty breakfasts.

“There is also a outdoor pool and a hot breakfast” “Terrible eggs & meat” “Great breakfast”

Cleanliness

56/100
105 reviews

Room and bathroom cleanliness is lacking. Clean hotel facilities.

“Clean sheets” “Clean this place” “Furnishings didn't appear worn or soiled”

Room

56/100
294 reviews

Rooms are generally OK but old with poor air conditioning and TV's. Badly maintained rooms with unacceptable beds and furniture, and filthy bathrooms. Big rooms with excellent minibars and great kitchenettes.

“Sofa bed was thin” “Ceiling and walls chipping” “Bathtub unusable”

Amenities

50/100
78 reviews

Amenities and facilities adequate but in need of updating.

“Next to the basketball court” “New steps” “Property is older but fairly well maintained”

WiFi

40/100
13 reviews

Bad internet service.

“Pc not updated” “Poor wireless Internet connection”

Vibe

37/100
53 reviews

Poor vibe. Hotel is outdated. Unfriendly atmosphere. Stylish Hotel.

“Old couch” “Facilities are old and very noisy” “Aged appliances”

Wellness

14/100
6 reviews

Poor wellness & sports facilities.

“Hot tub wasn't working” “Work out room was small” “Fitness facility was a joke”

Ranked top 68% by families, with a score of 69

Good to know

  • Great shopping

    “Lot of Woodland mall” “Conveniently located next to shopping”

  • Unprofessional service

    “Staff was not able to help us” “Desk was overwhelmed”

  • Great location

    “Close to air port” “Close to many stores and restaurants”

  • Hotel is outdated

    “Old couch” “Facilities are old and very noisy”

Review highlights

Location

84/100
17 reviews

Great location near lots of shopping.

“Close to air port” “Close to many stores and restaurants” “Beautiful shopping area”

Service

67/100
13 reviews

Friendly but unprofessional service.

“Fabulous customer service” “Staff was friendly and accommodating” “Front desk was very prompt and helpful”

Breakfast

66/100
11 reviews

Breakfast is average.

“There is also a outdoor pool and a hot breakfast” “Terrible eggs & meat” “Breakfast bar could be a little better”

Cleanliness

58/100
10 reviews

Room cleanliness is acceptable.

“Clean sheets” “Clean this place” “Furnishings didn't appear worn or soiled”

Comfort

57/100
18 reviews

Reasonably comfortable, large rooms, but terrible beds.

“Large full kitchen” “A/C was not working” “Facilities are old and very noisy”

Amenities

51/100
9 reviews

Hotel buildings are unacceptable but amenities are OK.

“Next to the basketball court” “Property is older but fairly well maintained” “Not much grass”

Room

51/100
35 reviews

Rooms spacious and relatively tidy. Poorly-maintained rooms, unpleasant bathrooms, and bad beds.

“Suite was pleasantly large enough” “Sofa bed was thin” “Ceiling and walls chipping”

Vibe

36/100
6 reviews

Poor vibe. Hotel is outdated.

“Old couch” “Facilities are old and very noisy” “Aged appliances”

Ranked top 66% by couples, with a score of 74

Good to know

  • Bad furniture

    “Old couch” “Chair is not appropriate”

  • Friendly service

    “Staff was amazing and super friendly” “Front desk was very prompt and helpful”

  • Noisy

    “Lots of road noise” “Facilities are old and very noisy”

  • Poor hotel buildings

    “Facilities are old and very noisy” “Property is dated”

Review highlights

Location

82/100
17 reviews

Great location.

“Close to air port” “Close to many stores and restaurants” “Beautiful shopping area”

Service

68/100
22 reviews

Friendly service and acceptable reception.

“Front desk was very prompt and helpful” “Staff were very friendly” “Check in was fine & smooth”

Breakfast

63/100
10 reviews

Breakfast is average.

“There is also a outdoor pool and a hot breakfast” “Terrible eggs & meat” “Nice breakfast”

Comfort

56/100
14 reviews

Noisy but acceptably comfortable rooms with okay beds.

“Large full kitchen” “A/C was not working” “Facilities are old and very noisy”

Cleanliness

56/100
19 reviews

Room cleanliness is acceptable.

“Clean this place” “Clean facility” “Furnishings didn't appear worn or soiled”

Room

54/100
41 reviews

Rooms are quite clean and beds are standard. Rooms in need of maintenance, with bad bathrooms and furniture.

“Sofa bed was thin” “Ceiling and walls chipping” “Hair dryer did not work”

Amenities

48/100
11 reviews

Poor hotel buildings.

“Facilities are old and very noisy” “Property is dated” “Second floor was very loud”

Ranked top 62% by business travelers, with a score of 66

Good to know

  • Poor vibe

    “Old couch” “Facilities are old and very noisy”

  • Hotel is outdated

    “Old couch” “Facilities are old and very noisy”

  • Noisy

    “Lots of road noise” “Facilities are old and very noisy”

  • Spacious rooms

    “Large full kitchen” “Full size fridge”

Review highlights

Location

83/100
9 reviews

Great location.

“Close to air port” “Close to many stores and restaurants” “Beautiful shopping area”

Value

82/100
12 reviews

Best value for money.

“Enjoyable and inexpensive stay.” “Excellent value for money” “Room was comfortable and affordable”

Service

69/100
13 reviews

Reception and service are alright.

“Front desk was very prompt and helpful” “Front desk people were very friendly” “Staff were very friendly”

Breakfast

67/100
8 reviews

Breakfast is average.

“There is also a outdoor pool and a hot breakfast” “Terrible eggs & meat” “Breakfast good”

Comfort

59/100
18 reviews

Spacious, somewhat comfortable, but noisy rooms, with okay beds.

“Very roomy suites” “Large full kitchen” “A/C was not working”

Room

52/100
33 reviews

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms. Large rooms with nice kitchenettes.

“Sofa bed was thin” “Ceiling and walls chipping” “Hair dryer did not work”

Cleanliness

52/100
12 reviews

Room cleanliness is acceptable.

“Clean towels” “Clean this place” “Clean facility”

Amenities

44/100
5 reviews

Poor hotel buildings.

“Facilities are old and very noisy” “Property is dated” “Second floor was very loud”

Vibe

34/100
8 reviews

Poor vibe. Hotel is outdated.

“Old couch” “Facilities are old and very noisy” “Aged appliances”

Ranked top 81% by solo travelers, with a score of 59

Review highlights

Room

55/100
6 reviews

Room is all right.

“Suite was pleasantly large enough” “Sofa bed was thin” “Ceiling and walls chipping”

Review Semantics by TrustYou

Customer Reviews of Hawthorn Suites

3.5 out of 5.Based on 405 guest reviews, Average

Property Description

We are an all-suite hotel featuring large studios and two bedroom suites. We are located on the corner of 28th Street and East Beltline in Grand Rapids. Each room is equipped with a full kitchen including full size appliances, cookware, utensils and dinnerware. We serve a complimentary full hot breakfast buffet daily and have a complimentary dinner social on Monday, Tuesday and Wednesday evenings. Outdoor pool and spa, 24 hour fitness center, sport-court, and small picnic area/grill. Free high-speed wireless internet throughout the property. Complimentary airport shuttle- 7 minutes to the airport. Pet-friendly hotel. Nearby Calvin College, Aquinas College, and Davenport University and only 10 minutes from downtown Grand Rapids.

Details / Other Expenses

Check In:3:00 pm
Check Out:12:00 pm
Year of Last Renovation:2013
Floors:2
Rooms:96
Corridors:All Rooms Have Exterior Hallways
Non Smoking Rooms:96
Handicap Rooms:5
Suites:96
Room Windows:Windows Don't Open
Cleaning Frequency:Daily
Meeting Rooms:0
Dist. to Food/Bars:0.3 Mi
Dist. to 24hr Restaurant:1.0 Mi
Dist. to Nearest Gym:0.3 Mi
Policies / Expenses
Cancellation:
Individual: 6:00 pm on date of arrival.Groups: 2 weeks prior to arrival.
Nightly Parking:0
Total Taxes:15.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
State Tax: 6.00%
Occupancy Tax: 9.00%

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
The property allows cats and dogs. There is a $53 one time pet fee per room.


  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • Baggage storage facilities
  • Bus parking
  • Camping or barbeque facilities
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Dinner available
  • Electronic key card
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Jacuzzi
  • Kitchen facilities
  • Laundry facilities
  • Laundry valet service
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Tennis court
  • Terrace
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Gerald R Ford International Airport is located 5 miles from hotel.

Local Shuttle Info: Complimentary shuttle to and from airport by request.

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

Complimentary hot breakfast served daily at Hawthorn Suites by Wyndham. Breakfast items include: scrambled eggs, bacon, sausage, toast, muffins, fresh fruit, Belgian waffles and yogurt. Selections may vary day to day.

About Hawthorn Suites

  • Studios and large one/two bedroom suites with cable
  • Premium channel packages available
  • Fully-equipped kitchens with full-size refrigerators, microwave and dishwasher
  • On-site convenience store selling drinks, snacks, and frozen prepared meals
  • Business services with free copying and faxing
  • Guest laundry facility ideal for extended stays
  • Valet dry cleaning services with free pick-up and delivery based on location
  • Social hour serving free drinks and snack based on location
  • Cat and dog friendly

The Hawthorn Suites highlights above are subject to change without notice.

Previously known as:
Gatehouse Suites Grand Rapids

Hotel Rate Trends at Hawthorn Suites

Rate fluctuations of Hawthorn Suites

The chart above shows averages of prices for both group/meeting rates and the best individual traveler rates our rate checker could find at the time the group bid was placed. The most competitive group rate shown is 34.1% in June 2015 and the highest average individual rate is $126 in the month of June 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hawthorn Suites in a month when rates are lower.

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