Verified Reviews of Hawthorn Suites Below are the verified reviews from guests that we have booked recently:
Overall Score1.0/ 5
Customer service was the worst I have ever seen which I was told by others after we got there.
26-Jul-2015 Verified Review, stayed from Wed Jul 01 to Thu Jul 16 2015 at a $89.00 group rate.
"Average Stay "
Overall Score3.0/ 5
We were in our room for two nights. The second night we were there the room had not been made up. We were given fresh towels, but the beds were never made nor the room cleaned. We showed up just as breakfast was being taken down at 10:30. Literally, the help was taking the spoons, milk and yogurts away as we were picking them up. Breakfast was taken at 10:31. The furnace kicked on throughout the night making it hard to sleep and the bed mattress was the hardest on record. I doubt we will return.
10-Mar-2015 Verified Review
"Well Caring Staff"
Overall Score4.0/ 5
Had a great time and stay.
23-Aug-2014 Verified Review, stayed from Thu Jul 24 to Sun Aug 24 2014 at a $69.00 group rate.
Overall Score5.0/ 5
I was very pleased with our stay. The rooms were excellent and the staff was fantastic. The breakfast was more than you could ask for.
11-Aug-2014 Verified Review
Overall Score2.0/ 5
My wife and I stayed at this property about five years ago when it was a Residence Inn. It is apparent that the facilities have deteriorated over the years. We found our room lacking a coffee maker, three light fixtures that didn't work and peeling wallpaper. Perhaps this is why the nightly rate was so cheap. The hotel staff was apologetic and helpful in resolving some of the problems. In fairness to management, it is apparent that efforts are being made to upgrade and improve this facility.
17-May-2014 Verified Review, stayed from Fri May 16 to Sat May 17 2014 at a $79.62 average nightly rate.
Customer Reviews of Hawthorn Suites
We are an all-suite hotel featuring large studios and two bedroom suites. We are located on the corner of 28th Street and East Beltline in Grand Rapids. Each room is equipped with a full kitchen including full size appliances, cookware, utensils and dinnerware. We serve a complimentary full hot breakfast buffet daily and have a complimentary dinner social on Monday, Tuesday and Wednesday evenings. Outdoor pool and spa, 24 hour fitness center, sport-court, and small picnic area/grill. Free high-speed wireless internet throughout the property. Complimentary airport shuttle- 7 minutes to the airport. Pet-friendly hotel. Nearby Calvin College, Aquinas College, and Davenport University and only 10 minutes from downtown Grand Rapids.
Details / Other Expenses
|Check In:||3:00 pm|
|Check Out:||12:00 pm|
|Year of Last Renovation:||2013|
|Corridors:||All Rooms Have Exterior Hallways|
|Non Smoking Rooms:||96|
|Room Windows:||Windows Don't Open|
|Meeting Rooms:||0 |
|Dist. to Food/Bars:||0.3 Mi|
|Dist. to 24hr Restaurant:||1.0 Mi|
|Dist. to Nearest Gym:||0.3 Mi| Policies / Expenses
Individual: 6:00 pm on date of arrival.Groups: 2 weeks prior to arrival.
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|State Tax:|| 6.00%|
|Occupancy Tax:|| 9.00%|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
The property allows cats and dogs. There is a $53 one time pet fee per room.
Airport & Shuttle Information
Gerald R Ford International Airport is located 5 miles from hotel.
Local Shuttle Info: Complimentary shuttle to and from airport by request.
Airport Shuttle? Yes!
There is an airport shuttle.
Complimentary hot breakfast served daily at Hawthorn Suites by Wyndham. Breakfast items include: scrambled eggs, bacon, sausage, toast, muffins, fresh fruit, Belgian waffles and yogurt. Selections may vary day to day.
About Hawthorn Suites
- Studios and large one/two bedroom suites with cable
- Premium channel packages available
- Fully-equipped kitchens with full-size refrigerators, microwave and dishwasher
- On-site convenience store selling drinks, snacks, and frozen prepared meals
- Business services with free copying and faxing
- Guest laundry facility ideal for extended stays
- Valet dry cleaning services with free pick-up and delivery based on location
- Social hour serving free drinks and snack based on location
- Cat and dog friendly
The Hawthorn Suites highlights above are subject to change without notice.
Gatehouse Suites Grand Rapids