Imperial Swan Hotel & Suites

4141 South Florida Ave., Lakeland, FL 33813 United States (USA)
View Map Reservations: 1-800-760-7718
3 Star Property
27.989928 -81.957039
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Poor
2.5/5

Based on 229 guest reviews

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  • Includes an outdoor swimming pool
  • Complimentary breakfast is offered
  • Gym / Fitness Center Available
  • 168 sleeping rooms in hotel
  • 7 floors in hotel
  • 30 suites in hotel
  • Check in: 3:00pm
  • Groups/Meetings rating of 10.0/10
  • 11 meeting rooms in property

Check Current Prices






Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local Attractions

Lakeland Civic Center Lake Morton Historic District Lakeland Linder Airport Sun N Fun Polk Theater

Verified Reviews of Imperial Swan Hotel & Suites

Below are the verified reviews from guests that we have booked recently:
"Very poor the worst I’ve experience."
Overall Score1.0/ 5
I wish I can get my money back.
(Individual traveler, booked 1 room), from US flag
25-Mar-2020 Verified Review, stayed from Tue Mar 10 to Fri Mar 13 2020 at a $80.17 average nightly rate.
"Everything and all staff was terrible and I will never stay there again."
Overall Score2.0/ 5
Terrible
(Individual traveler, booked 1 room), from US flag
10-Mar-2020 Verified Review, stayed from Thu Mar 05 to Fri Mar 06 2020 at a $80.17 average nightly rate.
"A hotel I would never stay or refer to anyone."
Overall Score1.0/ 5
This hotel is not somewhere I would refer my enemy or anyone. It has a foul smell the water is not hot in the shower you only get five TV channels oh and they nickel and dime you for everything at this hotel. The elevator did not work properly and they only have one receptionist at the counter me and another guest had to wait 20 minutes on her as she was doing a interview very poor would not stay at this place ever again or wish no one else would either.
(Individual traveler, booked 1 room), from US flag
19-Feb-2020 Verified Review, stayed from Tue Feb 18 to Wed Feb 19 2020 at a $79.00 average nightly rate.
"Charges"
Overall Score3.0/ 5
I called on 1.27 to discuss charges and was told that they would look into and have never heard back.
(Individual traveler, booked 1 room), from US flag
29-Jan-2020 Verified Review, stayed from Sat Jan 25 to Sun Jan 26 2020 at a $63.36 average nightly rate.
"Fair room.. nothing worked."
Overall Score2.0/ 5
Booked on HotelPlanner and asked repeatedly if that was the total cost. Was assured it was and when I went to check in hotel had NO record of reservation and I paid in full for two days with credit card when booked. Finally after showing my email to desk clerk.. room was found unfortunately it cost me another $19 and change just to get in a room.. was told it was a room fee of $9.68 a night. When I called number I booked room on to complain.. was told I would have to take it up with customer service.. was forwarded to customer service which after 15 mins on hold I left my number and awaited a return call for explanation.. Never received a call back or anything. left another request to speak with customer service the next day. Television was a Ruku stick.. and very little service. Phone in room did NOT work and so calling front desk a cell phone was required..NO coffee in room or downstairs and ice machines only worked on one floor out of 6. one of three elevators worked??? Walls were thin and noise from other rooms and hallways were notable. also large dog barked all night two doors down hallway became such a issue personally knocked on door and requested to keep dogs bark down. Beds and maid service were more than acceptable. actual highlight of experience.
(Individual traveler, booked 1 room), from US flag
13-Dec-2019 Verified Review, stayed from Fri Dec 06 to Sun Dec 08 2019 at a $79.00 average nightly rate.
"Poor housekeepers and hotel maintenance."
Overall Score1.0/ 5
This has been one of them worst hotels I've attempted to stay in a long time. The maintenance and housekeeping is at a very low. These rooms are very unsanitized. I viewed at least five of them and they all were in very unclean status.
(Individual traveler, booked 1 room), from US flag
02-May-2019 Verified Review, stayed from Fri Apr 26 to Sun Apr 28 2019 at a $91.77 average nightly rate.
"Uncomfortable"
Overall Score2.0/ 5
Receptionist sent me away at 1:30 because it was too early to check in, at 3:00 I was charged to check in even though I had done everything online, I asked for a senior citizen discount and was told that I could not get anything due to making the reservation online. The air conditioner was so loud that I could not use my phone without shouting or hear the television. The room felt really wet.
(Individual traveler, booked 1 room), from US flag
30-Apr-2019 Verified Review, stayed from Sat Apr 27 to Sun Apr 28 2019 at a $91.75 average nightly rate.
"4/13/19"
Overall Score3.0/ 5
Room was clean, needs to be updated. Elevator lobby on each floor needs new carpet, bad smell in hallways, ice machine on our floor was broken.
(Individual traveler, booked 1 room), from US flag
16-Apr-2019 Verified Review, stayed from Sat Apr 13 to Sun Apr 14 2019 at a $90.69 average nightly rate.
"Totally Rundown"
Overall Score2.0/ 5
3 star no service hotel.
(Individual traveler, booked 1 room), from US flag
05-Apr-2014 Verified Review, stayed from Wed Apr 02 to Sat Apr 05 2014 at a $149.00 average nightly rate.
2.5 out of 5. Based on 229 guest reviews

Property Description

Imperial Swan Hotel & Suites Conference Center- Official Winter Home to The Detroit Tigers. The Imperial Swan Hotel & Suites Conference Center is the perfect hotel for out-of town guests, sporting events, business meetings, large conferences, weddings, or a simple, private getaway. Our rooms/amenities include executive suites with jacuzzi garden tubs, 168 beautifully appointed rooms, sauna & complimentary use of Gold's Gym, Honeymoon Suite, 10 Banquet/Meeting facilities, Wi-Fi Internet Access, Jimmy D's Lounge, Screened in outdoor Pool, Special Group Rates, and Corporate Negotiated Rates. We are nestled in the heart of Lakeland and conveniently located just off I-4 on to 570 Polk Parkway, exit 7. We are just 10 minutes from Plant City and Auburndale. We are 12 miles from Lake Myrtle Complex, which hosts many sporting tournaments. Also, 3 miles from Lakeland Civic Center.

Details / Other Expenses

Check In: 3:00pm
Check Out: 12:00pm
Year of Last Renovation: 2015
Floors: 7
Rooms: 168
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 138
Handicap Rooms: 2
Suites: 30
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 11 View Spaces
Meeting Space: 11853 sq. feet
Banquet Space: Holds 325 people
Dist. to Food/Bars: 0.3 Mi
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: 0.3 Mi
Lounge/Bar Hours: 12PM-2AM
Pool Info: Open Sunrise to 9pm
Policies / Expenses
Cancellation:
Individuals: 24 hour cancellation policy. Groups: 14 day cancellation policy.
Nightly Parking: 0.00
Typical Group Deposit: 50%
Total Taxes: 12.00%
Total Misc Fees: $4.99 USD
(mandatory resort fees/taxes)
State Tax: 7.00%
Food and Beverage Tax: 20.00%
Other Tax: 5.00% (county tax)
Resort/Hotel Fee: 4.99 Per Night

Amenities / Features


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Bus parking
  • Central location
  • Complimentary breakfast
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Garage
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Laundry valet service
  • Licensed bar
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Sauna
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • Voicemail

Airport & Shuttle Information

Orlando, Lakeland,and Tampa Airport

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Continental breakfast included in room costs

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
$25.00 fee for dogs 10 lbs and under. NO AGGRESSIVE BREED. $5 for additional dog. 2 dog maximum. No cats or other animals accepted.

Previously known as:
Imperial Swan Hotel & Suites Conference Center, Imperial Swan Hotel & Suites Conference Center Lak

Meeting Rooms and Banquet Rooms at Imperial Swan Hotel & Suites

Below are the meeting, banquet, conference and event spaces at Imperial Swan Hotel & Suites.

Feel free to use the Imperial Swan Hotel & Suites meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Lakeland event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Grand Ballroom 191 x 34 x 11 6494 325/-- -- 300 156 186 156 41/32 350 300 --
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Grand Ballroom

Our Grand Ballroom is a unique L -Shape room that is perfect for any wedding recpetion, meeting, auction, vendor shows, banquets or any other type need you may have.
Room Type:
Ballroom
Total Size:
6494 Sq. Mi
Dimensions:
191 x 34 x 11 Ft.
Floor Level:
7
Power Outlets:
14
Columns:
0
Windows:
22
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
Yes
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
  • Simultaneous Interpretation
  • Sound System
All prices are depending on needs for each group.
Horizons
68 x 34 x 11 2312 80/-- -- 80 55 50 55 14/12 200 80 --
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Horizons

The Horizons room is part of our Grand Ballroom that is a wonderful space for any type of event. The large windows over look Lakeland and are a site to see at night with the skyline glowing in the back ground.
Room Type:
Ballroom Section
Total Size:
2312 Sq. Mi
Dimensions:
68 x 34 x 11 Ft.
Floor Level:
7
Power Outlets:
8
Columns:
0
Windows:
10
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
Yes
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
  • Simultaneous Interpretation
  • Sound System
All prices are depending on needs for each group.
Salon A
44 x 34 x 11 1496 56/-- -- 50 36 43 36 9/7 60 40 --
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Salon A

Salon A as part of the Grand Ballroom is perfect for large meetings that are taking plae in other parts of the Ballroom but need a break out area.
Room Type:
Ballroom Section
Total Size:
1496 Sq. Mi
Dimensions:
44 x 34 x 11 Ft.
Floor Level:
7
Power Outlets:
8
Columns:
0
Windows:
8
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Simultaneous Interpretation
  • Sound System
All prices are depending on needs for each group.
Salon B
31 x 34 x 11 1054 32/30 -- 32 20 20 -- 4/3 30 20 15
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Salon B

The smaller of all the sections of the Fgrand Ballroom Salon B offerd a great size room for breakouts of meetings or gathering space during trainings.
Room Type:
Ballroom Section
Total Size:
1054 Sq. Mi
Dimensions:
31 x 34 x 11 Ft.
Floor Level:
7
Power Outlets:
4
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Simultaneous Interpretation
  • Sound System
All prices are depending on needs for each group.
Salon C
48 x 34 x 11 1632 64/40 -- 60 39 47 39 8/6 100 60 --
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Salon C

Perfect location for a ceremony, smaller dinner or corporate meeting that needs to have that power point presentation.
Room Type:
Ballroom Section
Total Size:
1632 Sq. Mi
Dimensions:
48 x 34 x 11 Ft.
Floor Level:
7
Power Outlets:
6
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Simultaneous Interpretation
  • Sound System
All prices are depending on needs for each group.
Heritage Room 28 x 22 x 9 616 32/-- -- 26 15 18 15 --/-- 30 -- --
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Heritage Room

The Hertiage Room is a great location for training classes or meetings are needing a smaller space.
Room Type:
General Meeting Room
Total Size:
616 Sq. Mi
Dimensions:
28 x 22 x 9 Ft.
Floor Level:
6
Power Outlets:
4
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • White Board
  • Flip Chart
  • Air Conditioning
All prices are depending on needs for each group.
Executive Boardroom 20 x 18 x 7 616 --/-- -- -- -- -- 10 --/-- -- -- --
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Executive Boardroom

The Executive Boardroom offers the corporate feel of the boardroom table and high back chairs with the amenities and services from a hotel and conference center.
Room Type:
Boardroom
Total Size:
616 Sq. Mi
Dimensions:
20 x 18 x 7 Ft.
Floor Level:
5
Power Outlets:
3
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • White Board
  • Flip Chart
  • Air Conditioning
All prices are depending on needs for each group.
Rainmakers 90 x 28 x 6 2520 --/-- -- -- -- -- -- --/-- -- 50 --
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Rainmakers

Our Rainmakers, located in the suties building, is a great space for families to gather during a reunion or church groups have a place to kick back while staying with us. A very casual setting that over looks Lakeland gives this room a great feel.
Room Type:
Mezzanine
Total Size:
2520 Sq. Mi
Dimensions:
90 x 28 x 6 Ft.
Floor Level:
5
Power Outlets:
5
Columns:
0
Windows:
10
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • White Board
  • Flip Chart
  • Air Conditioning
All prices are depending on needs for each group.
LaFayette Room 28 x 22 x 9 616 32/-- -- 26 15 18 15 --/-- 30 -- --
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LaFayette Room

Our LaFayette Room is a twin to our Heritage Room. Great space for any small event.
Room Type:
General Meeting Room
Total Size:
616 Sq. Mi
Dimensions:
28 x 22 x 9 Ft.
Floor Level:
4
Power Outlets:
4
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • White Board
  • Flip Chart
  • Air Conditioning
All prices are depending on needs for each group.
Conference Center 28 x 22 x 12 616 --/-- -- 32 -- -- -- --/-- 32 -- --
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Conference Center

The only space in Lakeland that offers this type if elevated seating with out being on a college campus. Perfect location for training and seminars.
Room Type:
Auditorium
Total Size:
616 Sq. Mi
Dimensions:
28 x 22 x 12 Ft.
Floor Level:
2
Power Outlets:
3
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • White Board
  • Flip Chart
  • Air Conditioning
All prices are depending on needs for each group.
Imperial Swan Restaurant 25 x 15 x 10 375 30/-- -- -- -- -- -- --/-- -- -- --
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Imperial Swan Restaurant

The VIP room of the Imperial Swan Restaurant offers the option of ordering off a menu but the privateness that one may want for a nice large dinner.
Room Type:
Restaurant / Lounge
Total Size:
375 Sq. Mi
Dimensions:
25 x 15 x 10 Ft.
Floor Level:
1
Power Outlets:
3
Columns:
0
Windows:
10
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • White Board
  • Flip Chart
  • Air Conditioning
All prices are depending on needs for each group.

FAQs about Imperial Swan Hotel & Suites

What time is check in?

Check in time is 3:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 12:00pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Imperial Swan Hotel & Suites have?

There are 168 sleeping rooms in the hotel.

Is there any meeting space at Imperial Swan Hotel & Suites?

Yes, they have 11 meeting rooms that can support various table layouts.

What kind of breakfast is at Imperial Swan Hotel & Suites?

Continental breakfast included in room costs

Is there a gym at Imperial Swan Hotel & Suites?

Yes, there is a gym/fitness area available on-site at the property.

Is there shopping nearby?

Yes. Close to restaurants, bars and shopping areas. Close to shopping. Great shopping. Most guests liked the proximity to shopping.

Is there a pool at Imperial Swan Hotel & Suites?

Yes, there is a pool on-site at the property. Open Sunrise to 9pm.

Testimonials:

Testimonials icon
"The service helped us find a hotel we didn't even know was there! And the group rates were very good!" J.L. - Toronto, ON

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