DOUBLETREE BY HILTON LONDON WEST END

92 Southampton Row, London WC1B4BH United Kingdom (GBR)
4.0 Star Downtown Hotel
51.52002-0.12226
Check availability
Very Good
4.0/ 5

Based on 1939 guest reviews

Show Guest Reviews
  • The Avg. Group Saves 2.9%!
  • Fitness + Health Center
  • 215 rooms in hotel
  • 6 floors in property
  • 8 suites in property
  • Check-out time: 11.00
  • Group friendly rating of 8.7/10
  • 13 meeting rooms in hotel

Check Current Prices






Include Discounts:

Room Types

Check Rates 2x Points Package Double Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates 2x Points Package Single Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates Double Bed Deluxe Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates Double Bed Deluxe Room Flat Screen TV WiFi Air Con Bathrobe Slippers Mp3 Radio Mini Fridge Safe Min
Non-Smoking
Check Rates Double Bed Executive Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates Double Bed Executive Room Flat Screen TV WiFi Air Con Bathrobe Slippers Mp3 Radio Mini Fridge Safe M
Non-Smoking
Check Rates Double Bed Family Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates Double Bed Family Room Flat Screen TV WiFi Air Con Bathrobe Slippers Mp3 Radio Mini Fridge Safe Min
Non-Smoking
Check Rates Double Bed Guest Room
Non-Smoking
Check Rates Double Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates Double Bed Guest Room Flat Screen TV WiFi Air Con Iron Mp3 Radio Tea Coffee Facilities Safe
Non-Smoking
Check Rates Double Deluxe Bed and Breakfast
Non-Smoking
Check Rates Double Deluxe Room
Non-Smoking
Check Rates Double Deluxe Room Only
Non-Smoking
Check Rates Double Executive Bed and Breakfast
Non-Smoking
Check Rates Double Executive Room Only
Non-Smoking
Check Rates Double Guest Room Bed and Breakfast
Non-Smoking
Check Rates Double Guest Room Room Only
Non-Smoking
Check Rates Double or Twin Standard English Breakfast
Non-Smoking
Check Rates Double or Twin Standard Half Board
Non-Smoking
Check Rates Executive Double Room
Non-Smoking
Check Rates Executive Double Room Breakfast
Non-Smoking
Check Rates Save 33 Percent Double Bed Deluxe Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates Save 33 Percent Double Bed Executive Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates Save 33 Percent Double Bed Family Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates Save 33 Percent Double Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates Save 33 Percent Single Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates Save 33 Percent Twin Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates Single Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates Twin Bed Guest Room
Non-Smoking
Check Rates Twin Bed Guest Room Breakfast
Non-Smoking
Check Rates Twin Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates Twin Bed Guest Room Flat Screen TV WiFi Air Con Iron Mp3 Radio Tea Coffee Facilities Safe
Non-Smoking
Check Rates Twin Guest Room Bed and Breakfast
Non-Smoking
Check Rates Twin Guest Room Room Only
Non-Smoking
Check Rates with Breakfast Double Bed Deluxe Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates with Breakfast Double Bed Executive Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates with Breakfast Double Bed Family Room Flat Screen TV WiFi Air Con Bathrobe Slippers
Non-Smoking
Check Rates with Breakfast Double Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates with Breakfast Single Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking
Check Rates with Breakfast Twin Bed Guest Room Flat Screen TV WiFi Air Con Iron
Non-Smoking

Local Attractions

British Musuem Covent Garden Oxford Street Picadilly Circus Leicester Square

Summary of Verified Reviews

Good to know

  • Friendly service

    “Clean and welcoming Staff” “Staff were professional and courteous”

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

  • Great reception

    “Swift check in/out” “Warm cookies on arrival”

  • Poor bathroom

    “Broken shower” “Terrible water pressure”

Review highlights

Location

99/100
510 reviews

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Fairly accessible by car with easy parking.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

85/100
256 reviews

Tasty , yet expensive breakfasts.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

84/100
687 reviews

Efficient, friendly service with a nice reception. Horrible housekeeping and restaurant service. Room service is poor. Bar service is acceptable.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Room

43/100
774 reviews

Cramped, run-down rooms with bad minibars. Okay beds, and room cleanliness and condition are acceptable. Small rooms and dirty bathrooms. No views, bad A/C, TV's and furniture.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

WiFi

39/100
95 reviews

Poor, over-priced WiFi.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Comfort

38/100
479 reviews

Beds are OK, but rooms generally uncomfortable and noisy. Small rooms and bathrooms with shoddy A/C.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 23% by couples, with a score of 82

Good to know

  • Bad architecture

    “Tired decor”

  • Wonderful sightseeing

    “Within walking distance of most sights” “5 minutes walk to museums”

  • Train station is close

    “Walking distance from Euston Station” “Train station near”

  • Luxurious Hotel

    “Deluxe Double Room” “Deluxe room”

Review highlights

Location

99/100
171 reviews

Great location with excellent sightseeing. Close to public transport and the train.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

86/100
92 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

83/100
227 reviews

Reception and housekeeping friendly and relatively professional.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Bar

54/100
30 reviews

Standard bar. Standard beverage prices.

“Free champagne” “Complimentary bottle of wine” “Good cocktails”

Room

46/100
253 reviews

Poorly-maintained rooms with poor furniture, A/C, and minibars. Rooms are small, slightly outdated, and more or less clean, with so-so beds. Small rooms and dirty bathrooms.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

42/100
154 reviews

Beds are OK, but rooms generally uncomfortable and noisy. Small rooms and bathrooms with shoddy A/C.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

WiFi

41/100
23 reviews

Poor, over-priced WiFi.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Ranked top 34% by families, with a score of 79

Good to know

  • Poor housekeeping

    “No cleaning” “Cleaning service is so bad”

  • Internet is expensive

    “Internet is very expensive” “Paying for Wi-Fi”

  • Great desserts & fruits

    “Free welcome cookie” “Complimentary welcome cookie”

  • Tasty breakfast

    “Breakfast was delicious” “Excellent breakfasts”

Review highlights

Location

99/100
61 reviews

Good location, close to public transport.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

84/100
35 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

83/100
73 reviews

Friendly and professional service, with great reception but subpar housekeeping.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Value

55/100
28 reviews

Fairly good value for money. Internet is expensive.

“Free champagne” “Free welcome cookie” “Complimentary bottle of wine”

Room

42/100
85 reviews

Run-down, small rooms and unpleasant bathrooms. Rooms are quite clean and beds are standard.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

39/100
52 reviews

Noise is as expected, as are the beds, although rooms are small and generally uncomfortable.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

WiFi

39/100
10 reviews

Poor, over-priced WiFi.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Ranked top 38% by solo travelers, with a score of 78

Good to know

  • Dirty bathroom

    “Basin had not been cleaned” “Dirty towels”

  • Bad air conditioning

    “Air conditioner doesn't work” “Broken AC”

  • Poorly-maintained rooms

    “Air conditioner doesn't work” “Faulty door lock”

  • Room is not nice

    “Broken AC” “Bedding was grubby”

Review highlights

Location

99/100
33 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

88/100
51 reviews

Efficient, friendly service with a nice reception.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Breakfast

84/100
14 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Cleanliness

63/100
13 reviews

Room and bathroom cleanliness is lacking.

“Basin had not been cleaned” “Bedding was grubby” “Stained carpeting”

WiFi

37/100
11 reviews

Bad internet service.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Room

35/100
66 reviews

Unmaintained, dirty rooms with poor A/C and dirty bathrooms. Rooms are quite clean and beds are standard.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

32/100
45 reviews

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 20% by business travelers, with a score of 78

Good to know

  • Clean hotel facilities

    “Everything was clean” “Very clean & modern hotel”

  • Great location

    “Perfect hotel location” “Superb location”

  • Professional service

    “Friendly & efficient staff” “To help with our visit”

  • Fantastic service

    “Fantastic staff” “Bar staff excellent”

Review highlights

Location

98/100
27 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

85/100
36 reviews

Friendly, acceptably professional service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Breakfast

81/100
11 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Value

54/100
18 reviews

Fairly good value for money.

“Free champagne” “Free welcome cookie” “Complimentary bottle of wine”

Room

39/100
45 reviews

Tiny rooms with unacceptable bathrooms.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

WiFi

37/100
9 reviews

Bad internet service.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Comfort

36/100
34 reviews

Rooms are uncomfortable, loud and cramped.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Good to know

  • Internet is expensive

    “Internet is very expensive” “Paying for Wi-Fi”

  • Noisy

    “Lots of street noise too” “Can be heard inside room”

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

  • Friendly service

    “Clean and welcoming Staff” “Staff were professional and courteous”

Review highlights

Location

99/100
19 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

86/100
18 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

83/100
23 reviews

Friendly service and great reception.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Value

50/100
16 reviews

Fairly good value for money. Internet is expensive.

“Free champagne” “Free welcome cookie” “Complimentary bottle of wine”

Comfort

36/100
24 reviews

Rooms are average, though small, uncomfortable and quite noisy.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

WiFi

36/100
7 reviews

Poor, over-priced WiFi.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Room

35/100
30 reviews

Rooms are small and bathrooms were inadequate but beds are alright.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Ranked top 31% by couples, with a score of 78

Good to know

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

  • Tasty breakfast

    “Breakfast was delicious” “Excellent breakfasts”

  • Uncomfortable

    “Walls are paper thin” “Broken AC”

  • Friendly service

    “Clean and welcoming Staff” “Staff were professional and courteous”

Review highlights

Location

99/100
8 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

86/100
8 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

80/100
12 reviews

Friendly service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Value

52/100
6 reviews

Fairly good value for money.

“Free champagne” “Free welcome cookie” “Complimentary bottle of wine”

Room

41/100
13 reviews

Small rooms.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

37/100
11 reviews

Small and uncomfortable rooms.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 46% by families, with a score of 78

Good to know

  • Great location

    “Perfect hotel location” “Superb location”

  • Room is not nice

    “Broken AC” “Bedding was grubby”

  • Fantastic service

    “Fantastic staff” “Bar staff excellent”

  • Friendly service

    “Clean and welcoming Staff” “Staff were professional and courteous”

Review highlights

Location

99/100
9 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

87/100
7 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

86/100
7 reviews

Friendly service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Value

54/100
6 reviews

Fairly good value for money.

“Free champagne” “Free welcome cookie” “Complimentary bottle of wine”

Room

39/100
9 reviews

Room is not nice.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

38/100
6 reviews

Uncomfortable.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Good to know

  • Great desserts & fruits

    “Free welcome cookie” “Complimentary welcome cookie”

  • Friendly service

    “Clean and welcoming Staff” “Staff were professional and courteous”

  • Great reception

    “Swift check in/out” “Warm cookies on arrival”

  • Poor bathroom

    “Broken shower” “Terrible water pressure”

Review highlights

Location

99/100
414 reviews

Great location. Great sightseeing, restaurants and shopping nearby. Close to public transport and the train. Fairly accessible by car with easy parking.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

84/100
568 reviews

Reception is great and bar service is so-so, although overall service is friendly. Poor restaurant service and housekeeping, but professional enough service overall. Room service is poor.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Breakfast

83/100
189 reviews

Reasonably priced, tasty breakfasts.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Room

44/100
612 reviews

Cramped, run-down rooms with bad minibars. Okay beds, and room cleanliness and condition are acceptable. Small rooms and dirty bathrooms. No views, bad A/C, TV's and furniture.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

WiFi

39/100
61 reviews

Poor, over-priced WiFi.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Comfort

38/100
363 reviews

Beds are OK, but rooms generally uncomfortable and noisy. Small rooms and bathrooms with shoddy A/C.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 22% by couples, with a score of 83

Good to know

  • Bad architecture

    “Tired decor”

  • Wonderful sightseeing

    “Within walking distance of most sights” “5 minutes walk to museums”

  • Luxurious Hotel

    “Deluxe Double Room” “Deluxe room”

  • Bad furniture

    “No drawer space” “Stained carpeting”

Review highlights

Location

99/100
139 reviews

Great location with excellent sightseeing. Close to public transport.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

84/100
73 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

84/100
190 reviews

Adequately professional and very friendly service with good reception.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Bar

54/100
28 reviews

Standard bar. Standard beverage prices.

“Free champagne” “Complimentary bottle of wine” “Good cocktails”

Room

46/100
203 reviews

Small, poorly-maintained rooms with bad A/C. Okay beds, and room cleanliness and condition are acceptable. Rooms are cramped and furniture and TV's substandard.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

41/100
115 reviews

Beds are OK, but rooms generally uncomfortable and noisy. Small rooms and bathrooms with shoddy A/C.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

WiFi

40/100
12 reviews

Poor, over-priced WiFi.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Ranked top 40% by families, with a score of 77

Good to know

  • Internet is expensive

    “Internet is very expensive” “Paying for Wi-Fi”

  • Great desserts & fruits

    “Free welcome cookie” “Complimentary welcome cookie”

  • Great reception

    “Swift check in/out” “Warm cookies on arrival”

  • Clean hotel facilities

    “Everything was clean” “Very clean & modern hotel”

Review highlights

Location

99/100
42 reviews

Good location, close to public transport.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

84/100
19 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

82/100
54 reviews

Efficient, friendly service with a nice reception.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Cleanliness

64/100
21 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Everything was clean” “Towels were very clean” “Bedding was grubby”

Bar

55/100
8 reviews

Standard bar.

“Free champagne” “Complimentary bottle of wine” “Complimentary drink”

Room

43/100
59 reviews

Tiny rooms with unacceptable bathrooms. Rooms are quite clean and beds are standard.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

39/100
37 reviews

Rooms are average, though small, uncomfortable and quite noisy.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

WiFi

39/100
5 reviews

Poor, over-priced WiFi.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Ranked top 45% by solo travelers, with a score of 76

Good to know

  • Dirty bathroom

    “Basin had not been cleaned” “Dirty towels”

  • Bad air conditioning

    “Air conditioner doesn't work” “Broken AC”

  • Poorly-maintained rooms

    “Air conditioner doesn't work” “Faulty door lock”

  • Room is not nice

    “Broken AC” “Bedding was grubby”

Review highlights

Location

99/100
27 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

87/100
45 reviews

Efficient, friendly service with a nice reception.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Breakfast

84/100
13 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Cleanliness

65/100
12 reviews

Room and bathroom cleanliness is lacking.

“Everything was clean” “Basin had not been cleaned” “Bedding was grubby”

Room

36/100
55 reviews

Unmaintained, dirty rooms with poor A/C and dirty bathrooms. Rooms are quite clean and beds are standard.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

WiFi

36/100
10 reviews

Bad internet service.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Comfort

33/100
38 reviews

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 29% by business travelers, with a score of 76

Good to know

  • Noisy

    “Lots of street noise too” “Can be heard inside room”

  • Bad internet service

    “Internet is very expensive” “Paying for Wi-Fi”

  • Clean hotel facilities

    “Everything was clean” “Very clean & modern hotel”

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

Review highlights

Location

98/100
23 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

85/100
30 reviews

Friendly service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Breakfast

82/100
8 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Value

53/100
12 reviews

Fairly good value for money.

“Premium prices” “Free champagne” “Free welcome cookie”

Room

38/100
37 reviews

Tiny rooms with unacceptable bathrooms.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

WiFi

37/100
6 reviews

Bad internet service.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Comfort

36/100
28 reviews

Rooms are uncomfortable, loud and cramped.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Good to know

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

Review highlights

Breakfast

87/100
5 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

86/100
7 reviews

Fantastic service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Room

42/100
13 reviews

Small rooms.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

35/100
7 reviews

Small and uncomfortable rooms.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 50% by couples, with a score of 80

Good to know

  • Room is not nice

    “Broken AC” “Bedding was grubby”

Review highlights

Room

45/100
4 reviews

Room is not nice.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Review highlights

Location

99/100
6 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

86/100
7 reviews

Fantastic service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Room

45/100
13 reviews

Rooms are subpar, but beds are decent.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

40/100
9 reviews

Okay beds but not comfortable overall.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 62% by couples, with a score of 76

Good to know

  • Room is not nice

    “Broken AC” “Bedding was grubby”

Review highlights

Room

48/100
4 reviews

Room is not nice.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Good to know

  • Internet is expensive

    “Internet is very expensive” “Paying for Wi-Fi”

  • Friendly service

    “Clean and welcoming Staff” “Staff were professional and courteous”

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

  • Poor bathroom

    “Broken shower” “Terrible water pressure”

Review highlights

Location

99/100
18 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

86/100
13 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

83/100
23 reviews

Friendly service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Value

57/100
14 reviews

Fairly good value for money. Internet is expensive.

“Free champagne” “Free welcome cookie” “Complimentary bottle of wine”

Room

41/100
26 reviews

Small but clean enough rooms, with terrible bathrooms.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

WiFi

39/100
6 reviews

Poor, over-priced WiFi.

“Internet is very expensive” “Paying for Wi-Fi” “Wifi did not work”

Comfort

36/100
19 reviews

Small and uncomfortable rooms.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Good to know

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

  • Friendly service

    “Clean and welcoming Staff” “Staff were professional and courteous”

  • Poor bathroom

    “Broken shower” “Terrible water pressure”

Review highlights

Location

97/100
11 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

84/100
6 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

83/100
17 reviews

Friendly service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Value

49/100
4 reviews

Poor value for money.

“Drinks expensive” “Expensive 4 star hotel” “Paid for hotel”

Room

40/100
16 reviews

Rooms are small and bathrooms were inadequate but beds are alright.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

37/100
14 reviews

Uncomfortable, small rooms, with decent beds.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Review highlights

Location

99/100
4 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

83/100
4 reviews

Fantastic service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Room

42/100
7 reviews

Room is not nice.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Review highlights

Location

99/100
5 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

83/100
4 reviews

Fantastic service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Room

41/100
5 reviews

Room is not nice.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Good to know

  • Poor bathroom

    “Broken shower” “Terrible water pressure”

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

Review highlights

Location

99/100
6 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Breakfast

86/100
10 reviews

Tasty breakfast.

“Breakfast was delicious” “Excellent breakfasts” “Great breakfast choice”

Service

86/100
10 reviews

Fantastic service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Room

45/100
17 reviews

Rooms are small and bathrooms were inadequate but beds are alright.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

42/100
12 reviews

Uncomfortable, small rooms, with decent beds.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 40% by couples, with a score of 82

Good to know

  • Room is not nice

    “Broken AC” “Bedding was grubby”

  • Uncomfortable

    “Walls are paper thin” “Broken AC”

Review highlights

Room

46/100
6 reviews

Room is not nice.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

40/100
4 reviews

Uncomfortable.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Review highlights

Room

43/100
7 reviews

Room is not nice.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Good to know

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

Review highlights

Location

99/100
9 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

83/100
10 reviews

Fantastic service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Room

41/100
12 reviews

Small rooms.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

38/100
11 reviews

Small and uncomfortable rooms.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Ranked top 26% by couples, with a score of 86

Good to know

  • Room is not nice

    “Broken AC” “Bedding was grubby”

  • Fantastic service

    “Fantastic staff” “Bar staff excellent”

  • Great location

    “Perfect hotel location” “Superb location”

  • Small rooms

    “Bathtub is very small” “Tiny bathrooms”

Review highlights

Location

99/100
6 reviews

Great location.

“Perfect hotel location” “Superb location” “Fabulous location”

Service

86/100
6 reviews

Fantastic service.

“Fantastic staff” “Bar staff excellent” “Welcoming staffs at reception”

Room

42/100
7 reviews

Small rooms.

“Broken AC” “Bedding was grubby” “Terrible water pressure”

Comfort

35/100
6 reviews

Small and uncomfortable rooms.

“Walls are paper thin” “Broken AC” “Bedding was grubby”

Review Semantics by TrustYou

Customer Reviews of Doubletree by Hilton London West End

4.0 out of 5. Based on 1939 guest reviews , Very Good

Details / Other Expenses

Check In: 15.00
Check Out: 11.00
Year of Last Renovation: 2011
Floors: 6
Rooms: 215
Corridors: Both Interior and Exterior Hallways
Non Smoking Rooms: 215
Handicap Rooms: 3
Suites: 8
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 13
Meeting Space: 497 sq. feet
Banquet Space: Holds 150 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.5 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 24 hours
Policies / Expenses
Total Taxes: 20.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Mini bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Radio in room
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • Voicemail

Airport & Shuttle Information

Heathrow Airport Distance from hotel: 29 km. Drive time: 30 min. Directions: Heathrow Airport - Take the Piccadilly Line tube from Terminals 1,2,3, 4 or 5 direct to Holborn tube station. Exit the station to the right and take the short walk along Southampton Row to the Hotel. Directions: Gatwick Airport - Take the Gatwick Express to Victoria Mainline station. On arrival take the short walk across the concourse to Victoria underground station. From here take the Victoria Line tube to Oxford Circus, change for the Central Line to Holborn. Exit the station to the right and take the short walk along Southampton Row to the Hotel.

Airport Shuttle? Sorry, no airport shuttle available.

About Doubletree Hotels

  • Delicious warm chocolate chip cookies upon check-in
  • HD TV's
  • Free Wi-Fi in public spaces
  • Premium bath products by Crabtree & Evelyn
  • DoubleTree Fitness Guest Rooms
  • Green-Certified Hotels
  • Eforea Spa offers three customized experiences for any guest
  • Select locations offer Made Markets, serving healthier, fresh made options

The Doubletree Hotels highlights above are subject to change without notice.

Similar hotels close by

See More
Image of Hotel Russell
Hotel Russell ~0.15 Miles away

Testimonials: Why use Hotel Planner?

Testimonials icon
"Great deal, THANKS so much! As we travel throughout this summer we will be contacting you for future reservations. Your service is AWESOME!!!" S.P. - Greensboro, NC

Find Out More Check Rates