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Cleaning Policy: Hand sanitizer is available at our front desks.In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use.As a precaution during the COVID-19 pandemic we are not entering occupied guestrooms to provide daily cleaning service.
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Very Good
4.5/5
Based on 476 guest reviews
- Avg. Group Discount of 23.9%!
- Fitness / Gym is on-site
- 118 rooms in property
- Hotel has 3 floors
- Hotel has 13 suites
- Check-in: 3:00PM
- Groups/Meetings rating of 10.0/10
- 4 conference rooms in property
Standard prices by room type for the next 60 days
Room Types
Check RatesSkip The Dishes Includes WiFi See Terms King Bed with Sofa Bed Guest Room 1 King Sofa Bed
Non-Smoking
Check RatesSkip The Dishes Includes WiFi See Terms King Sofa Bed Fireplace Studio 1 King Sofa Bed Fireplace
Non-Smoking
Check RatesSkip The Dishes Includes WiFi See Terms Larger Guest Room 1 King Sofa Bed Fireplace Whirlpool
Non-Smoking
Check RatesSkip The Dishes Includes WiFi See Terms Suite with Kitchenette 1 Bedroom 2 Room Suite 1 King Sofa Be
Non-Smoking
Check RatesWork Anywhere Stay Pass Includes WiFi See Terms 2 Queen Beds Guest Room 2 Queen S
Non-Smoking
Check RatesWork Anywhere Stay Pass Includes WiFi See Terms King Bed with Sofa Bed Guest Room 1 King Sofa Bed
Non-Smoking
Local Attractions
In the heart of St. Jacobs Country. Within walking distance of the Farmers Market, Factory Outlet Mall and Live Theatre. The Village of St. Jacobs is 3km away with over 100 unique shops, boutiques and dining. Antique Shops, Golf, the Grand River, Horse Drawn Trolley Tours, Hot Air Ballooning and much more!!!
Map / Landmarks Near Courtyard Waterloo St. Jacobs
Verified Reviews of Courtyard by Marriott Waterloo St. Jacobs
Below are the verified reviews from guests that we have booked recently:"Review"
Overall Score4.0/ 5
The only negative. .there was food in the refrigerator from a previous guest. Room was clean and staff very friendly and helpful. Bistro a bit expensive.
Roberta V. (Individual traveler, booked 1 room), from 
12-Nov-2019 Verified Review, stayed from Fri Nov 08 to Sun Nov 10 2019 at a C$113.83 average nightly rate. 
"Overbooked our rooms sent over an hour away."
Overall Score1.0/ 5
No call from manager it's been three says was supposed to hear back. came in for a show and sent over an hour away so had to drive that distance there and back for three days. Nice staff at front but horrible management When they rebooked us they only rebooked one room not two and two nights not 3. Very displorganized.
Susie M. (Group coordinator, booked 2 rooms), from 
23-Sep-2019 Verified Review, stayed from Sat Sep 21 to Tue Sep 24 2019 at a $77.77 average nightly rate. 
"Slept Poorly"
Overall Score4.0/ 5
Room temperature was very uneven. It directed us to leave temp on auto. I would wake up sweating and then the air would kick on. Temperature was set to 68, but never felt that cold. Otherwise, everything else was great!
Velma S. (Individual traveler, booked 1 room), from
10-Aug-2019 Verified Review, stayed from Fri Aug 09 to Sat Aug 10 2019 at a $115.32 average nightly rate. "Slept Poorly"
Overall Score4.0/ 5
Room temperature was very uneven. It directed us to leave temp on auto. I would wake up sweating and then the air would kick on. Temperature was set to 68, but never felt that cold. Otherwise, everything else was great!
Velma S. (Individual traveler, booked 1 room), from
10-Aug-2019 Verified Review, stayed from Fri Aug 09 to Sat Aug 10 2019 at a $115.32 average nightly rate. "Missing my receipt."
Overall Score4.0/ 5
I asked to have my receipt emailed haven't received and require for reimbursement reservation number 257 822429 email: drmm@rogers.com.
Marnie M. (Individual traveler, booked 1 room), from
24-Jul-2019 Verified Review, stayed from Mon Jul 22 to Wed Jul 24 2019 at a $87.24 average nightly rate. "Very comfortable bed, spacious rooms."
Overall Score5.0/ 5
The St Jacobs Courtyard is a great little spot. We enjoyed breakfast in the bistro dining area. As for our room, it was roomy with all amenities and had very comfortable beds. I would recommend this location if you have need to be in the St Jacobs/Waterloo area.
Kathleen P. (Individual traveler, booked 1 room), from
11-Jul-2019 Verified Review, stayed from Wed Jul 10 to Thu Jul 11 2019 at a $93.89 average nightly rate. "PICK ANOTHER HOTEL!"
Overall Score1.0/ 5
I chose this hotel due to finding good ratings. After checking in it was apparent that these reviews were either not recent or written by employees. I travel weekly and this is the worst experience I have had regarding cleanliness and customer service from the staff from housekeeping to the manager. The main issue appears to be lack of quality standards. I was rented a room in which the bathroom had not been cleaned and the sofa had trash remnants in between the cushions. I was moved to a room that had hair in the shower and used toiletries on the sink. The housekeeping staff are loud and unapologetic about their disruptive behavior in the hallways. This location seems to have an extremely young staff including the manager who could care less and made excuses for these things. Hands down the worst hotel experience I have EVER had.
Leah W. (Individual traveler, booked 1 room), from
12-May-2019 Verified Review, stayed from Wed May 08 to Fri May 10 2019 at a $70.07 average nightly rate. "General Manager's customer service skills lacking."
Overall Score1.0/ 5
Hello, between two people we had three rooms booked. I booked one room via Hotels.com for my artistic director and my friend booked two rooms, one for herself via Expedia and the other for myself via Travelocity. The reason why we had to book via a third party is that when we called your hotel directly to book they told us there were no rooms available for the Saturday night booking via a third party is not my preference at all but in this case we did not have a choice. and #xd; and #xa; and #xd; and #xa;Upon my arrival I was told that my artistic director and #x27;s reservation and room were fine but that there was no room under my room booked by Michelle Neil. They looked under her name and only found one reservation and told me the other one had been cancelled. Michelle had called to change the reservation from arrival date of April 4th to the 5th but the reservation had not been cancelled. She had a confirmation number stating arrival April five 7 and contacted Travelocity and they told her the reservation was fine. I tried explaining this to the general manager, Zachary. Now I understand that things happen and it was a third party that the reservation was made under but the way that Zachary treated me was awful. and #xd; and #xa; and #xd; and #xa;At one point he accused me of not telling the whole story and said I had to be truthful. Then he told me that because it was booked under a third party there was nothing they could do for me. I had to go for a drive as I was quite emotional at this time. Michelle Neil and her husband were on the phone for 1.5 hours trying to deal with the situation. When I collected myself and came back there was another younger gentleman who was a supervisor maybe as he was in a suit jacket. I explained the situation to him again, he actually started looking through the system, he asked for all the confirmation numbers I had, he did not find anything but at least he was TRYING to help me. Then he told me there was nothing available for Saturday night but they could accommodate me on the Friday this was not ideal for me but at least he was making some suggestions as he continued to look for me. Zachary came up and said he tried looking for me and there was no room for me and it was done through a third party and I had to deal with them and then he told me to step aside as they had people in line to register. and #xd; and #xa; and #xd; and #xa;So again, yes I know it was booked through a third party but for your company to absolutely wash their hands of anything because it is a third party is wrong especially because I initially tried booking with the hotel directly but there were no rooms available yet there were rooms with the third party available. You should not be allowing third parties to sell your rooms then. And then my greatest concern was with Zachary and how he spoke down to me, did not truly try to help me and pushed me aside like a nothing, at that point I also broke down and could barely speak for fear I was going to cry. In the end Zachary ended up calling the Neil and #x27;s to say he felt badly for me and he had a room for me for both nights and specifically asked that I call the hotel back and ask for him so he could apologize to me. and #xd; and #xa; and #xd; and #xa;I was at a competition at this time but did take the time to call him as I felt I deserved an apology. He did not apologize. He simply told me he had found a room and #x28;how does this all of a sudden happen when you are overbooked and #x3f; and #x3f; and #x29; for both nights for me. IF they were overbooked Saturday then all of a sudden they find a room this makes me believe there always was a room and it was the hotel and #x27;s fault all along. When I told him I was expecting an apology as I was told that and #x27;s why he wanted me to call he ignored me, I said okay I still need you to understand my issue with you you did not try to do anything, you just said it was a third party and out of your hands and asked me to move along. He said he did try to help me and #x3d; NO HE DID NOT. Then he said that he was helping me now by finding a room and honoring the price that we had paid via Travelocity as the prices were much higher for the rooms and that should make me happy. Not once did I hear sorry, all I heard was basically that I should be grateful. and #xd; and #xa; and #xd; and #xa;I have never written a review before for a hotel but in this case feel strongly that I needed to let you know what happened. and #xd; and #xa; and #xd; and #xa;Brenda and #xd; and #xa; and #xd; and #xa;.
Brenda B. (Individual traveler, booked 1 room), from
09-Apr-2019 Verified Review, stayed from Thu Apr 04 to Sun Apr 07 2019 at a $141.42 average nightly rate. Property Description
Come and experience the charm and allure of our hotel! The Courtyard by Marriott Waterloo St Jacobs is located minutes from the historic St. Jacob's market and business districts. Located in the heart of St. Jacobs Country beside the St.Jacobs Country Playhouse, the Farmers Markets, Factory Outlet Mall and 3 km from the picturesque Village of St. Jacobs. All of our rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board, as well as, complimentary high speed internet access. The Bistro is open for breakfast and dinner, and we proudly serve Starbucks coffee throughout the day. Our Conference/Banquet Facilities are ideal for corporate retreats and receptions.
Details / Other Expenses
| Check In: | 3:00PM |
| Check Out: | 12:00PM |
| Year of Last Renovation: | 2021 |
| Floors: | 3 |
| Rooms: | 118 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 118 |
| Handicap Rooms: | 3 |
| Rooms with 1 Bed: | 67 |
| Rooms with 2 Beds: | 51 |
| Suites: | 13 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 4 View Spaces |
| Meeting Space: | 2427 sq. feet |
| Banquet Space: | Holds 72 people |
| Dist. to Food/Bars: | 0.2 Mi |
| Dist. to 24hr Restaurant: | 1.9 Mi |
| Dist. to Nearest Gym: | 1.2 Mi |
| Lounge/Bar Hours: | 5pm-10pm Mon-Sat |
| Ownership: | Palm Holdings |
Policies / Expenses
| Cancellation: groups 30 days in advance in writing, individual rooms 48 hours prior to arrival date | |
| Nightly Parking: | 0 |
| Typical Group Deposit: | 0 |
| Total Taxes: | 17.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| GST: Goods and Services Tax: | 13.00 GST % |
| PST: Provincial Sales Tax: | 0.00 PST % |
| Food and Beverage Tax: | 13.00% |
| Audio Visual Tax: | 13.00% |
| Other Tax: | 4.00% (Municipal Accommodation) |
| Parking Fee: | 0.00 Per Night |
| Cleaning Fee: | 0.00 Per Night |
| Porterage Fee: | 4.00 Per Item |
| Gym Fee: | 0.00 Per Day |
| Spa Fee: | 0.00 Per Day |
| Additional Person Fee: | 0.00 Per Person |
| Rooms Wireless Internet Fee: | 0.00 Per Day |
| Rooms Wired Internet Fee: | 0.00 Per Day |
| Meeting Wireless Internet Fee: | 0.00 Per Day |
| Meeting Wired Internet Fee: | 0.00 Per Day |
| Food and Beverage Service Charge: | 15.00% |
| Banquet Bartender Fees: | 20.00 Per Hour |
| Avg. Continental Breakfast Cost: | 10.00 Per Person |
| Avg. Buffet Breakfast Cost: | 15.00 Per Person |
| Avg. Buffet Lunch Cost: | 17.00 Per Person |
| Avg. Boxed Lunch Cost: | 14.00 Per Person |
| Avg. Plated Dinner Cost: | 30.00 Per Person |
| Avg. Buffet Dinner Cost: | 30.00 Per Person |
| Morning Break Cost: | 8.00 Per Person |
| Afternoon Break Cost: | 8.00 Per Person |
| Banquet Gallon of Coffee: | 15.00 Per Item |
| Banquet Soda: | 1.50 Per Person |
| Banquet Bottled Water: | 2.00 Per Person |
Amenities / Features
- Air conditioning
- Alarm clock
- ATM
- Baggage storage facilities
- Bus parking
- Central location
- Clothes drying
- Concierge service
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Dinner available
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Hairdryer available
- Handicap accessible
- Ice Maker
- Internet - wireless
- Free WiFi Internet
- Ironing facilities
- Laundry facilities
- Laundry valet service
- Licensed bar
- Microwave in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Pets allowed
- Private bathroom in room
- Private car parking
- Quiet location
- Radio in room
- Refrigerator
- Restaurant
- Self controlled heating/cooling system
- Shower
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- TV Channel: Weather Channel
- TV Channel: Discovery Channel
- Travellers cheques accepted
- Voicemail
Airport & Shuttle Information
Pearson International (YYZ) is approx. 75km and one way taxi is around $100.00Waterloo Region International (YKF) is approx. 25km
Local Shuttle Info: Available at no cost during business hours Monday to Friday to go to local businesses and restaurants.
Breakfast Information
The Bistro is your food and beverage destination offering healthy options and refreshing breakfast choices in the morning. The Bistro also offers specialty beverages made with Starbucks® coffee to help you get a jump on the day.
Pet Friendly?
Yes! Pets are allowed.
We allow pets under 50lbs. A fee of $75.00 will be applied to bill.
Parking Info
Complimentary guest parking. Ample space for busses. Charging stations for electric vehicles.
Internet / WiFI
Free wi-fi throughout the hotel. No password required.
Cleaning Policies
Hand sanitizer is available at our front desks.In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use.As a precaution during the COVID-19 pandemic we are not entering occupied guestrooms to provide daily cleaning service.
About Courtyard by Marriott
- Business centered hotel with functional rooms and and a multi-use public area
- Free Wi-Fi in guestrooms and lobby area
- Flexible workspaces, soft bedding, and Paul Mitchell products
- Lobby provides a casual meeting and workspace, business center, and GoBoard® Touchscreens for Info on the Go
- 24/7 Market offering practical food/beverage options
The Courtyard by Marriott highlights above are subject to change without notice.
Previously known as:
Waterloo St. Jacobs Courtyard
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Meeting Rooms and Banquet Rooms at Courtyard Waterloo St. Jacobs
Below are the meeting, banquet, conference and event spaces at Courtyard Waterloo St. Jacobs.
Feel free to use the Courtyard Waterloo St. Jacobs meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Waterloo event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Salon A & B (combined) | 36 x 29 x 9 | 1044 | 72/-- | -- | 60 | 40 | 30 | 30 | --/-- | 100 | 90 | -- |
Close This Salon A & B (combined)Salon A & B are ideal for workshops with 30 to 60 people and can comfortably seat 100 people theatre-style. A flip chart/whiteboard, extension cords and podium are included Room Type: General Meeting Room Total Size: 1044 Sq. Mi Dimensions: 36 x 29 x 9 Ft. Floor Level: 3 Power Outlets: 8 Columns: 0 Windows: 3 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
Full Day Rental: C$300.00 CAD     | ||||||||||||
| Salon A | 30 x 18 x 9 | 576 | 32/-- | -- | 30 | 20 | 20 | 20 | --/-- | 50 | 50 | -- |
Close This Salon ASalon A is ideal for workshops with 20 to 30 people and can comfortably seat 60 people theatre-style. A flip chart/whiteboard, extension cords and podium are included. Room Type: General Meeting Room Total Size: 576 Sq. Mi Dimensions: 30 x 18 x 9 Ft. Floor Level: 3 Power Outlets: 4 Columns: 0 Windows: 1 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Full Day Rental: C$175.00 CAD | ||||||||||||
| Salon B | 29 x 18 x 9 | 522 | 32/-- | -- | 30 | 20 | 20 | 20 | --/-- | 60 | 50 | -- |
Close This Salon BSalon B is ideal for workshops with 20 to 30 people and can comfortably seat 60 people theatre-style. A flip chart/whiteboard, extension cords and podium are included. Room Type: General Meeting Room Total Size: 522 Sq. Mi Dimensions: 29 x 18 x 9 Ft. Floor Level: 3 Power Outlets: 4 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
Full Day Rental: C$175.00 CAD     | ||||||||||||
| Belvedere | 19 x 15 x 12 | 285 | --/-- | -- | -- | -- | -- | 10 | --/-- | -- | -- | -- |
Close This BelvedereThe Belvedere Meeting Room is a charming boardroom with a lovely panoramic view of the countryside. A flip chart/whiteboard, extension cords and podium are included. Room Type: Boardroom Total Size: 285 Sq. Mi Dimensions: 19 x 15 x 12 Ft. Floor Level: 4 Power Outlets: 3 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Full Day Rental: C$150.00 CAD  | ||||||||||||
| Salon A&B | 7 x 10 x 2 | 79 | --/-- | -- | 42 | -- | 30 | -- | --/-- | 88 | 24 | -- |
Close This Salon A&BRoom Type: General Meeting Room Total Size: 850.3 Sq. Mi Dimensions: 7 x 10 x 2 M. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
Planning an Event? Waterloo Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Courtyard by Marriott Waterloo St. Jacobs
What time is check in?
Check in time is 3:00PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Courtyard by Marriott Waterloo St. Jacobs have?
There are 118 rooms in the property.
Is there any meeting space at Courtyard by Marriott Waterloo St. Jacobs?
Yes, they have 4 meeting rooms that can support various table layouts.
What kind of breakfast is at Courtyard by Marriott Waterloo St. Jacobs?
The Bistro is your food and beverage destination offering healthy options and refreshing breakfast choices in the morning. The Bistro also offers specialty beverages made with Starbucks® coffee to help you get a jump on the day.
What parking is available at Courtyard by Marriott Waterloo St. Jacobs?
Complimentary guest parking. Ample space for busses. Charging stations for electric vehicles. Great parking, according to 100%.
How much does internet cost?
Free wi-fi throughout the hotel. No password required.
Can I get a AAA rate at Courtyard by Marriott Waterloo St. Jacobs?
Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate - 2 Queen Beds Guest Room 2 Queen S
Can I get a Senior or AARP rate at Courtyard by Marriott Waterloo St. Jacobs?
Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Discount 2 Queen Beds Guest Room 2 Queen S
Is there a gym at Courtyard by Marriott Waterloo St. Jacobs?
Yes, there is a gym/fitness area available on-site at the property.
Is there shopping nearby?
Yes. Located near shopping areas with easy access to parking. Great shopping in the village. Great shopping. Most guests liked the proximity to shopping.
Can I get a group rate at Courtyard by Marriott Waterloo St. Jacobs?
Yes, you can get room block and/or discount for a group if you need 10+ rooms per night. The average groups saves around 23.9%.
Testimonials:
"First time experience was great. We are involved with a softball organization that support 5 teams. I will pass the word to the rest of our coaches." P.D. - Bloomington, IL
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