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IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.5/5
Based on 420 guest reviews
- With an indoor pool!
- Free breakfast
- Airport shuttle provided
- Avg. Group Discount of 9.8%!
- Fitness / Gym is on-site
- 103 rooms in property
- Hotel has an eco-friendly policy
- Groups & Meetings rating of 10.0/10
- 5 conference rooms in property
Standard prices by room type for the next 60 days
Local Attractions
St. Jacobs Farmers Market, Factory Outlet Mall, St. Jacobs Playhouse, University of Waterloo, Wilfrid Laurier University, Conestoga College, City of Waterloo Museum, Kitchener Waterloo International Airport
Map / Landmarks Near Holiday Inn Express & Suites Waterloo / St. Jacobs
Verified Reviews of Holiday Inn Express & Suites Waterloo / St. Jacobs
Below are the verified reviews from guests that we have booked recently:"Very nice and clean."
Overall Score5.0/ 5
The hotel room was very clean and bathroom very nice overall excellent hotel.
Scott H. (Individual traveler, booked 1 room), from 
12-Oct-2019 Verified Review, stayed from Fri Oct 11 to Sat Oct 12 2019 at a C$105.44 average nightly rate. 
"Holiday Inn Express"
Overall Score4.0/ 5
Very Good.
Adam C. (Individual traveler, booked 1 room), from 
29-Jul-2019 Verified Review, stayed from Fri Jul 26 to Sat Jul 27 2019 at a C$117.69 average nightly rate. 
"Great hotel reasonably priced."
Overall Score4.0/ 5
Breakfast was plentiful and there was some rotation with hot items daily. Breakfast attendants were quick to refill items. Something for everyone and I liked the fact that breakfast was available for a four hr window to accommodate those early and late risers. Coffee and tea available all day long. Staff was friendly. One reception desk clerk even helped me with my luggage when he had a spare moment. I had extra items like a walker, wheelchair, etc because I was traveling with an elderly family member. We were in a handicap accessible room. Worked out well for elderly family member. Hallways were a bit noisy at night but that's to be expected at larger family oriented hotels. Our door locked but was not flush against the wall and I felt there could have been better soundproofing to the hallway if the door would have aligned better. Outlet mall across the street and a large Walmart very close.
Christina L. (Individual traveler, booked 1 room), from
02-Jun-2019 Verified Review, stayed from Tue May 28 to Sat Jun 01 2019 at a $99.20 average nightly rate. "New, clean lovely hotel."
Overall Score5.0/ 5
Had a great night. Clean, quiet. Sheets were very soft, bed super comfy. Room just lovely and spacious. Great value! Would stay again.
Chelsea B. (Group coordinator, booked 10 rooms), from
28-May-2019 Verified Review, stayed from Sat May 25 to Sun May 26 2019 at a C$149.00 group rate (14% discount). Property Description
Thank you for your interest in the Holiday Inn Express & Suites Waterloo/St. Jacobs for your next eventWe are happy to accommodate your guest room needs. Our complimentary Express Start Hot Buffet Breakfast is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, Make-Your-Own-Pancakes, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor heated pool, with a Splash Pad kid's play area (dumping buckets, water toys whirlpool jets), available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, Keurig® coffee maker, microwave, iron & board, full cable. Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack's Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 Square Feet of Meeting Space ideal for any corporate function or event.
Green Sustainability
Our Greener Stay Program is available for IHG Reward Members. Earn 500 points per stay and help conserve energy and save the planet. No housekeeping service will be provided in exchange for 500 points per stay.
Details / Other Expenses
| Check In: | 3:00pm |
| Check Out: | 12:00pm |
| Year of Last Renovation: | 2013 |
| Floors: | 6 |
| Rooms: | 103 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 103 |
| Handicap Rooms: | 4 |
| Suites: | 38 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 5 View Spaces |
| Meeting Space: | 4700 sq. feet |
| Banquet Space: | Holds 64 people |
| Dist. to Food/Bars: | 0.2 Mi |
| Dist. to 24hr Restaurant: | 1.9 Mi |
| Dist. to Nearest Gym: | On-site |
| Pool Info: Our indoor heated pool is in a comfortable setting and has a "dumping buckets" station for the young or the young at heart. We also have a Splash Pad to keep the young kids busy. It is open daily from 6am - 10pm. | |
Policies / Expenses
| Cancellation: Group cancellation policy is typically 30 days prior to arrival date. Policies vary depending on group reservation. Individual cancellation is typically 72 hours prior to arrival date. | |
| Nightly Parking: | 0 |
| Typical Group Deposit: | 50% |
| Total Taxes: | 13.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| City Tax: | 4.25% |
| GST: Goods and Services Tax: | 8.00 GST % |
| PST: Provincial Sales Tax: | 5.00 PST % |
| Rooms Wired Internet Fee: | 0.00 Per Day |
| Meeting Wireless Internet Fee: | 0.00 Per Day |
| Meeting Wired Internet Fee: | 0.00 Per Day |
| Meeting Power Surcharge Fee: | 0.00 Per Night |
| Food and Beverage Service Charge: | 15.00% (Gratuity) |
| Avg. Continental Breakfast Cost: | 12.00 Per Person |
| Avg. Plated Breakfast Cost: | 15.00 Per Person |
| Avg. Buffet Breakfast Cost: | 12.00 Per Person |
| Avg. Plated Lunch Cost: | 20.00 Per Person |
| Avg. Buffet Lunch Cost: | 15.00 Per Person |
| Morning Break Cost: | 7.95 Per Person |
| Afternoon Break Cost: | 7.95 Per Person |
| Banquet Gallon of Coffee: | 2.00 Per Person |
| Banquet Soda: | 2.00 Per Person |
| Banquet Bottled Water: | 2.00 Per Person |
Amenities / Features
Pet Friendly? Sorry, pets are not allowed.
- Air conditioning
- Airport Shuttle
- Alarm clock
- ATM
- Baggage storage facilities
- Bus parking
- Complimentary breakfast
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Currency exchange
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Hairdryer available
- Handicap accessible
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Free WiFi Internet
- Ironing facilities
- Jogging path
- Kitchenette in room
- Laundry facilities
- Movies in room
- Microwave in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Private bathroom in room
- Quiet location
- Radio in room
- Refrigerator
- Safe in rooms
- Self controlled heating/cooling system
- Shower
- Swimming pool - indoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- Travellers cheques accepted
- Voicemail
Airport & Shuttle Information
A short drive from Kitchener Waterloo International Airport.
Local Shuttle Info: Shuttle availability must be scheduled at the time of the booking. Cost varies depending on pickup/drop off times and total number of people
Breakfast Information
All rooms include a complimentary Hot Breakfast which is served daily from 6am - 10am. It includes scrambled eggs or cheese omelettes, bacon or sausage, coffee/tea, milks, juices, fruit, yogurts and condiments. You can also make your own pancakes. Its a great way to start your day.
Parking Info
Complimentary outdoor parking is available for all guests as well as designated handicap access. User parks at own risk, and is responsible for their own belongings.
Internet / WiFI
Our High-Speed Wi-Fi is complimentary throughout the entire Hotel and is available to all guests and meeting room patrents.
About Holiday Inn Express
- Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
- Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
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Meeting Rooms and Banquet Rooms at Holiday Inn Express & Suites Waterloo / St. Jacobs
Below are the meeting, banquet, conference and event spaces at Holiday Inn Express & Suites Waterloo / St. Jacobs.
Feel free to use the Holiday Inn Express & Suites Waterloo / St. Jacobs meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Waterloo event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Benjamin Room | 25 x 44 x 9 | 1200 | 60/-- | -- | 46 | 26 | 31 | 26 | --/-- | -- | 110 | -- |
Close This Benjamin RoomRoom Type: General Meeting Room Total Size: 1200 Sq. Mi Dimensions: 25 x 44 x 9 Ft. Floor Level: Ground Level Power Outlets: 6 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? Yes Amenities Available
Half Day Rental: C$200.00 CAD Full Day Rental: C$200.00 CAD Evening Rental: C$200.00 CAD Discounts are available based on number of rooms booked and F&b that is purchased. We also have all inclusive and highly competitive meeting packages as well.     | ||||||||||||
| Benjamin A | 12 x 22 x 9 | 600 | 30/-- | -- | 25 | 14 | 10 | 15 | --/-- | -- | 40 | -- |
Close This Benjamin ARoom Type: General Meeting Room Total Size: 600 Sq. Mi Dimensions: 12 x 22 x 9 Ft. Floor Level: Ground Level Power Outlets: 6 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? Yes Amenities Available
Half Day Rental: C$150.00 CAD Full Day Rental: C$150.00 CAD Evening Rental: C$150.00 CAD Discounts are available based on number of rooms booked and F&b that is purchased. We also have all inclusive and highly competitive meeting packages as well. | ||||||||||||
| Benjamin B | 12 x 22 x 9 | 600 | 30/-- | -- | 25 | 14 | 17 | 15 | --/-- | -- | 40 | -- |
Close This Benjamin BRoom Type: General Meeting Room Total Size: 600 Sq. Mi Dimensions: 12 x 22 x 9 Ft. Floor Level: Ground Level Power Outlets: 6 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? Yes Amenities Available
Half Day Rental: C$150.00 CAD Full Day Rental: C$150.00 CAD Evening Rental: C$150.00 CAD Discounts are available based on number of rooms booked and F&b that is purchased. We also have all inclusive and highly competitive meeting packages as well. | ||||||||||||
| Benjamin Room A | 40 x 30 x 1200 | 1200 | --/-- | -- | 30 | 20 | 15 | 20 | --/-- | 50 | 40 | -- |
Close This Benjamin Room ARoom Type: General Meeting Room Total Size: 1200 Sq. Mi Dimensions: 40 x 30 x 1200 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Benjamin Room B | 25 x 44 x 9 | 1100 | --/-- | -- | 30 | 20 | 15 | 20 | --/-- | 50 | 40 | -- |
Close This Benjamin Room BRoom Type: General Meeting Room Total Size: 1100 Sq. Mi Dimensions: 25 x 44 x 9 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
Planning an Event? Waterloo Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Holiday Inn Express & Suites Waterloo / St. Jacobs
What time is check in?
Check in time is 3:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Holiday Inn Express & Suites Waterloo / St. Jacobs have?
There are 103 rooms in the property.
Is there any meeting space at Holiday Inn Express & Suites Waterloo / St. Jacobs?
Yes, they have 5 meeting rooms that can support various table layouts.
What kind of breakfast is at Holiday Inn Express & Suites Waterloo / St. Jacobs?
All rooms include a complimentary Hot Breakfast which is served daily from 6am - 10am. It includes scrambled eggs or cheese omelettes, bacon or sausage, coffee/tea, milks, juices, fruit, yogurts and condiments. You can also make your own pancakes. Its a great way to start your day.
What parking is available at Holiday Inn Express & Suites Waterloo / St. Jacobs?
Complimentary outdoor parking is available for all guests as well as designated handicap access. User parks at own risk, and is responsible for their own belongings. Great parking, according to 94%.
How much does internet cost?
Our High-Speed Wi-Fi is complimentary throughout the entire Hotel and is available to all guests and meeting room patrents.
Is there a gym at Holiday Inn Express & Suites Waterloo / St. Jacobs?
Yes, there is a gym/fitness area available on-site at the property.
Is there shopping nearby?
Yes. Located near shopping areas with easy access to parking. Great shopping. Most guests liked the proximity to shopping.
Is there a WiFi internet?
Yes. Average wifi quality. About half of guests thought the wifi quality was ok.
Is there a pool at Holiday Inn Express & Suites Waterloo / St. Jacobs?
Yes, there is a pool on-site at the property. Our indoor heated pool is in a comfortable setting and has a "dumping buckets" station for the young or the young at heart. We also have a Splash Pad to keep the young kids busy. It is open daily from 6am - 10pm..
Testimonials:
"Thank you for the help that your site provided! So much of a relief to have the hotels come to me, instead of me searching for deals!" K.D. - Boston, MA
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