Best Western Hospitality Hotel & Suites

5500 28th St. Se, Grand Rapids, MI 49512 United States (USA)
View Map Reservations: 1-800-760-7718
2.5 Star Property
42.912940 -85.532300
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very Good
4.0/5

Based on 709 guest reviews

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  • We have an indoor pool
  • Complimentary breakfast is offered
  • Shuttle from airport available
  • The Avg. Group Discount is 11.5%!
  • Gym / Fitness Center Available
  • Hotel has 120 rooms
  • Group booking rating of 10.0/10
  • Hotel has 2 meeting rooms

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local Attractions

The Devos Place, Van Andel Arena, The Delta Plex, MVP Fieldhouse, Frederick Meijer Gardens, Patterson Ice Center, Kentwood Ice Arena, AMF Eastbrook Lanes, The Grand Rapids Children's Museum, The GRAM, Woodland Mall, Centerpointe Mall, John Ball Park Zoo, Gerald R Ford Presidential Museum, West Michigan Lake Shore, Rivertown Crossings Mall and Noto's Old World Italian.

Verified Reviews of Best Western Hospitality Hotel & Suites

Below are the verified reviews from guests that we have booked recently:
"Service needs improvement."
Overall Score3.0/ 5
During my stay I was able to witness the poor ventilation system of the hotel. The hallway where my room was, always smelled of cigarettes, despite my room being a non smokers room. Also during my whole stay never were the bed coverings changed. To get fresh towels you need to hunt down housekeeping to get them or any other thing that you don't have. Being this my second time at the same hotel I can compare and nothing has improved since my last stay more than 10 years ago. Hope the future brings improvements, else I wouldn't consider using your facilities.
(Individual traveler, booked 1 room), from US flag
21-Sep-2020 Verified Review, stayed from Thu Sep 10 to Sun Sep 20 2020 at a $81.99 average nightly rate.
"Pretty Good"
Overall Score4.0/ 5
overall it was good/decent.
(Individual traveler, booked 1 room), from US flag
25-Jul-2020 Verified Review, stayed from Tue Jul 21 to Sat Jul 25 2020 at a $120.99 average nightly rate.
"Excellent"
Overall Score5.0/ 5
The check in experience was excellent. Awesome front desk check in.
(Individual traveler, booked 1 room), from US flag
04-Feb-2020 Verified Review, stayed from Sat Feb 01 to Sun Feb 02 2020 at a $38.84 average nightly rate.
"Great Experience"
Overall Score4.0/ 5
Fast check in with clean room and comfortable beds.
(Individual traveler, booked 1 room), from US flag
28-Jul-2019 Verified Review, stayed from Sat Jul 27 to Sun Jul 28 2019 at a $105.97 average nightly rate.
Response from Management on 13-Oct-2019:
Hi Don,It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are pleased to see that you enjoyed every aspect of the experience here.We are very proud of the team, the product and services we have to offer here and it's fantastic to see how much our guests appreciates it. We really appreciate your business and look forward to welcoming you back the next time you are here.
"10 out of 10."
Overall Score5.0/ 5
It was absolutely excellent, we will definatly come here next time we come to Grand Rapids thanks.
(Individual traveler, booked 1 room), from US flag
22-Dec-2018 Verified Review, stayed from Fri Dec 21 to Sun Dec 23 2018 at a $89.99 average nightly rate.
4.0 out of 5. Based on 709 guest reviews

Property Description

Stay in comfort at the newly renovated Best Western in Grand Rapids Michigan.Our standard guest rooms are outfitted with either a king bed or two queen beds. Suites rooms are also available. Each guest room comes equipped with a mini refrigerator, microwave, and single serve coffee maker. Start your morning with our complimentary hot breakfast, then relax in the largest indoor heated pool in the area complete with hot tub and fitness center. We also feature an outdoor sport court and complimentary high speed internet access. Our free shuttle service provides transportation to major shopping malls, restaurants, cinemas and many restaurants. We are located 11.5 miles from Downtown Grand Rapids.

Details / Other Expenses

Check In: 3:00 PM
Check Out: 11:00 AM
Year of Last Renovation: 2016
Floors: 2
Rooms: 120
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 120
Handicap Rooms: 6
Suites: 28
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 2 View Spaces
Meeting Space: 1704 sq. feet
Banquet Space: Holds 75 people
Dist. to Food/Bars: 0.3 Mi
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: 0.3 Mi
Pool Info:
The largest indoor heated pool on the Southeast side of Grand Rapids, MI. 6am-11pm with adult swim until midnight.
Policies / Expenses
Cancellation:
Must cancel by 6 pm day of arrival. Groups will be specified in contract.
Nightly Parking: 0.00
Total Taxes: 15.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 6.00%
City Tax: 9.00%
Cleaning Fee: 200.00 Per Stay
Banquet Gallon of Coffee: 30.00 Per Item

Amenities / Features


  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • Baggage storage facilities
  • Bus parking
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • TV room

Airport & Shuttle Information

3 miles from Gerald R Ford International Airport. Complimentary shuttle available from 4 am - Midnight.

Local Shuttle Info: Free shuttle service within 4 miles. 4 am - 11:59 pm.

Breakfast Information

Complimentary Breakfast. Monday - Friday 6:30am-9:30am, Saturday & Sunday 7am - 10am. Eggs, sausage and/or bacon, toast, cereal, pastries, yogurt, muffins, fresh fruit and oatmeal. Juice, milk and coffee.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
$10 per pet per night with a $70 cap. No more the 2 pets per room.

Internet / WiFI

Our high speed wireless internet access is free to all of our guests, and available through out entire building.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

Previously known as:
Best Western

Seasonality and Projections at Best Western Hospitality Hotel & Suites

Rate fluctuations of Best Western Hospitality Hotel & Suites

The chart above shows fluctuations of prices for both group prices and the best individual traveler prices we could find at the time the group/meeting offer was submitted. The lowest group discount displayed is 27.2% in the month of March 2018 and the highest average individual rate is $134 in the month of August 2019. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Hospitality Hotel & Suites in a month when rates are lower.

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Meeting Rooms and Banquet Rooms at Best Western Hospitality Hotel & Suites

Below are the meeting, banquet, conference and event spaces at Best Western Hospitality Hotel & Suites.

Feel free to use the Best Western Hospitality Hotel & Suites meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Grand Rapids event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Grand River Room 36 x 24 x 8 864--/--------------/--------
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Grand River Room

The Grand River Room can accommodate a meeting up to 75 people.
Room Type:
General Meeting Room
Total Size:
864 Sq. Mi
Dimensions:
36 x 24 x 8 Ft.
Floor Level:
1
Power Outlets:
4
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
Full Day Rental:
$300.00 USD
The Grand River is 828 Sq feet, the Dimensions are 23'x36' and the Ceiling Height is 8'8" it can be set up Classroom style seats 50, Banquet style seats 75.The Thornapple is 528 Sq Feet, the Dimensions are 24'x22' and the Ceiling Height is 8'3". It can also be set as Classroom Style seats 33, Banquet style seats 35. The set up of the rooms can be modified to meet your needs. The Boardroom has a conference Table that seats 14. All 3 rooms are equipped with a white board.
Thorn Apple Meeting Room 24 x 23 x 7 552--/--------------/--------
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Thorn Apple Meeting Room

Our Thornapple Room can accommodate up to 44 people theater style.
Room Type:
General Meeting Room
Total Size:
552 Sq. Mi
Dimensions:
24 x 23 x 7 Ft.
Floor Level:
2 Below Ground
Power Outlets:
2
Windows:
1
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
Full Day Rental:
$200.00 USD
The Grand River is 828 Sq feet, the Dimensions are 23'x36' and the Ceiling Height is 8'8" it can be set up Classroom style seats 50, Banquet style seats 75.The Thornapple is 528 Sq Feet, the Dimensions are 24'x22' and the Ceiling Height is 8'3". It can also be set as Classroom Style seats 33, Banquet style seats 35. The set up of the rooms can be modified to meet your needs. The Boardroom has a conference Table that seats 14. All 3 rooms are equipped with a white board.

FAQs about Best Western Hospitality Hotel & Suites

What time is check in?

Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00 AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Best Western Hospitality Hotel & Suites have?

There are 120 sleeping rooms in the hotel.

Is there any meeting space at Best Western Hospitality Hotel & Suites?

Yes, they have 2 meeting rooms that can support various table layouts.

What kind of breakfast is at Best Western Hospitality Hotel & Suites?

Complimentary Breakfast. Monday - Friday 6:30am-9:30am, Saturday & Sunday 7am - 10am. Eggs, sausage and/or bacon, toast, cereal, pastries, yogurt, muffins, fresh fruit and oatmeal. Juice, milk and coffee.

How much does internet cost?

Our high speed wireless internet access is free to all of our guests, and available through out entire building.

Is there a gym at Best Western Hospitality Hotel & Suites?

Yes, there is a gym/fitness area available on-site at the property.

Is there shopping nearby?

Yes. Easily accessible by car and close to shopping areas. Close to shopping. Great shopping. Most guests liked the proximity to shopping.

Is there a WiFi internet?

Yes. Average wifi quality. Most guests thought the wifi quality was ok.

Are there rooms with kitchenettes?

Yes. Good kitchenette. Most guests found the kitchenette to be good.

Is there a pool at Best Western Hospitality Hotel & Suites?

Yes, there is a pool on-site at the property. The largest indoor heated pool on the Southeast side of Grand Rapids, MI. 6am-11pm with adult swim until midnight..

Testimonials:

Testimonials icon
"I have and will continue to recommend your service to my friends and others who are in need of your service. Thank you again for the attentive communications throughout the last three months. It is nice to know that a service like yours takes care of their customers throughout the entire time period of the individual's event." J.W. - Atlanta, GA

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