TRILOGY SURFERS PARADISE

21 31 Cypress Ave., Surfers Paradise, QL 4217 Australia (AUS)
4.5 Star Hotel
-27.99666153.42673
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Very Good
4.5/ 5

Based on 74 guest reviews

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  • Includes an outdoor swimming pool
  • Check in: 2:00pm
  • Check out: 10:00am
  • Group booking rating of 7.3/10

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Room Types

Check RatesApartment 1 Bedroom
Non-Smoking
Check RatesApartment 3 Bedrooms
Non-Smoking
Check RatesDeluxe Apartment 3 Bedrooms
Non-Smoking
Check RatesStandard Apartment 1 Bedroom (with Study)
Non-Smoking

Map & Landmarks: Trilogy Surfers Paradise

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Summary of Verified Reviews

Summary of 287 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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83
Very Good

Very good city hotel. Nice building. Great location. Modern Hotel. Popular among families.

“Close to city centre” “Big Veranda”

Good Overall Ranking Top 43% in city
Excellent City Hotel Top 6% in city

Good to know

  • Friendly service

    “Hotel staff were very helpful” “Staff friendly and helpful”

  • Professional service

    “Informed reception” “Service: Professional”

  • Accessible parking

    “Free underground parking” “Convenient onsite parking”

  • Poor beds

    “Bed frame stuck” “Bed was hard”

Review highlights

Location

87/100
85 reviews

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Parking is good and affordable.

“Close to city centre” “Free underground parking” “Fantastic location”

Service

76/100
125 reviews

Reception is decent, with overall friendly and professional service. Great hotel security.

“Hotel staff were very helpful” “Great staff” “Great security”

Cleanliness

63/100
35 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Apartment was clean & tidy” “Everything wet” “Showers dirty”

Room

58/100
119 reviews

Decent kitchenettes and average room cleanliness. Rooms are spacious and have great views but are badly-maintained. Rooms have below average beds, bathrooms, furniture, and A/C.

“Spacious apartment” “No Air-con” “Bed frame stuck”

Comfort

50/100
47 reviews

Comfortable enough with an average noise level. Spacious rooms with subpar beds and A/C.

“Aircon Roomy” “Quiet environment” “Large apartment”

Wellness

47/100
11 reviews

Poor wellness & sports facilities.

“Gym too small”

WiFi

0/100
5 reviews

Bad internet service.

“NO working internet” “Wifi would be good”

Ranked top 65% by families, with a score of 78

Good to know

  • Friendly service

    “Hotel staff were very helpful” “Staff friendly and helpful”

  • Poor beds

    “Bed frame stuck” “Bed was hard”

  • Nice building

    “Big Veranda” “Well maintained property”

  • Great view

    “Beautiful ocean view” “Fantastic view”

Review highlights

Location

89/100
23 reviews

Great location.

“Close to city centre” “Free underground parking” “Fantastic location”

Amenities

78/100
9 reviews

Nice building.

“Big Veranda” “Quiet environment” “Well maintained property”

Service

76/100
17 reviews

Friendly service.

“Hotel staff were very helpful” “Great staff” “Great security”

Cleanliness

59/100
11 reviews

Room cleanliness is acceptable.

“Clean apartment” “Everything wet” “Showers dirty”

Room

53/100
30 reviews

Rooms are large and clean enough, with great views. Badly-maintained rooms with poor beds.

“Apartment spacious” “Hot water not working” “No Air-con”

Comfort

47/100
11 reviews

Big rooms but uncomfortable with bad beds.

“Without AC” “Bed frame stuck” “Noisy location”

Ranked top 82% by couples, with a score of 77

Good to know

  • Great location

    “Close to city centre” “Free underground parking”

  • Fantastic service

    “Hotel staff were very helpful” “Great staff”

Review highlights

Location

81/100
5 reviews

Great location.

“Close to city centre” “Free underground parking” “Fantastic location”

Service

71/100
9 reviews

Fantastic service.

“Hotel staff were very helpful” “Great staff” “Great security”

Room

60/100
7 reviews

Room is all right.

“Apartment spacious” “No Air-con” “Dryer did not work”

Comfort

49/100
4 reviews

Uncomfortable.

“Without AC” “Bed frame stuck” “Noisy location”

Good to know

  • Friendly service

    “Hotel staff were very helpful” “Staff friendly and helpful”

  • Professional service

    “Informed reception” “Service: Professional”

  • Accessible parking

    “Free underground parking” “Convenient onsite parking”

  • Poor beds

    “Bed frame stuck” “Bed was hard”

Review highlights

Location

89/100
79 reviews

Great location with excellent parking and nearby beach.

“Close to city centre” “Free underground parking” “Fantastic location”

Service

76/100
120 reviews

Reception is decent, with overall friendly and professional service. Great hotel security.

“Hotel staff were very helpful” “Great staff” “Great security”

Cleanliness

62/100
34 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Clean apartment” “Everything wet” “Showers dirty”

Value

59/100
34 reviews

Fairly good value for money.

“Free upgrade” “Fridge were expensive” “Over charged room”

Room

56/100
111 reviews

Rooms are large and clean enough, with great views. Poorly-maintained rooms, unpleasant bathrooms, and bad beds. Bad furnishing, kitchenettes, and A/C.

“Spacious apartment” “Hot water not working” “No Air-con”

Comfort

49/100
44 reviews

Generally poor comfort, particularly the beds, and A/C is lacking. Large rooms without much noise.

“Without AC” “Bed frame stuck” “Noisy location”

Wellness

47/100
11 reviews

Poor wellness & sports facilities.

“Gym too small”

WiFi

0/100
5 reviews

Bad internet service.

“NO working internet” “Wifi would be good”

Ranked top 62% by families, with a score of 79

Good to know

  • Friendly service

    “Hotel staff were very helpful” “Staff friendly and helpful”

  • Poor beds

    “Bed frame stuck” “Bed was hard”

  • Uncomfortable

    “Without AC” “Bed frame stuck”

  • Nice building

    “Big Veranda” “Well maintained property”

Review highlights

Location

89/100
21 reviews

Great location.

“Close to city centre” “Free underground parking” “Fantastic location”

Service

78/100
14 reviews

Friendly service.

“Hotel staff were very helpful” “Great staff” “Great security”

Amenities

78/100
9 reviews

Nice building.

“Big Veranda” “Quiet environment” “Well maintained property”

Cleanliness

59/100
11 reviews

Room cleanliness is acceptable.

“Clean apartment” “Everything wet” “Showers dirty”

Room

51/100
28 reviews

Rooms are somewhat clean but have fantastic views. Badly-maintained rooms with poor beds.

“Apartment spacious” “Hot water not working” “No Air-con”

Comfort

45/100
9 reviews

Not very comfortable, with bad beds.

“Without AC” “Bed frame stuck” “Noisy location”

Ranked top 89% by couples, with a score of 76

Good to know

  • Fantastic service

    “Hotel staff were very helpful” “Great staff”

  • Great location

    “Close to city centre” “Free underground parking”

Review highlights

Location

82/100
4 reviews

Great location.

“Close to city centre” “Free underground parking” “Fantastic location”

Service

70/100
8 reviews

Fantastic service.

“Hotel staff were very helpful” “Great staff” “Great security”

Room

59/100
6 reviews

Room is all right.

“Apartment spacious” “No Air-con” “Bed frame stuck”

Review Semantics by TrustYou

Customer Reviews of Trilogy Surfers Paradise

4.5 out of 5.Based on 74 guest reviews, Very Good

Details / Other Expenses

Check In:2:00pm
Check Out:10:00am
Year of Last Renovation:2008
Room Windows:Windows Do Open
Cleaning Frequency:Weekly
Meeting Rooms:0
Meeting Space:900 sq. feet
Dist. to Food/Bars:0.5 Km
Pool Info:
Outdoor heated pool and spa. Open from 7am to 10pm daily.
Policies / Expenses
Cancellation:
Cancel More than 14 days prior to arrival – No FeeWithin 14 days or No Show – Full amount forfeited.
Nightly Parking:$0
Typical Group Deposit:$300 per apartment
Total Taxes: 0.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • DVD Player
  • Elevator
  • Games room
  • Hairdryer available
  • Internet - wireless
  • Kitchen facilities
  • Laundry facilities
  • Microwave in room
  • Sauna
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities

Breakfast Information

Trilogy Does not have a restaurant onsite. A breakfast voucher for a local cafe can be included for an extra $5 per person.

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