Verified Reviews of Suburban Extended Stay Jacksonville Fl
Below are the verified reviews from guests that we have booked recently:
"A Terrible Place. Health and Safety Hazard. Other Hotels Very Close By."
Overall Score1.0/ 5
Firstly, there are a few good things about it: (1) Cheap about $36-$50 per night (plus taxes etc). (2) Location just off the Philips Highway and walking distance to gas station, mall and food outlets (3) Pleasant front desk staff. Now here is the list of bad stuff: (1) The rooms are really dirty. The air conditioner was extremely dirty that dirt and filth was coming out from the blower and landing on my bed, even after the air conditioner guys cleaned the unit. The A/C was so dirty that it affected me. I got an infected throat and my tonsils got inflamed from the bacteria in the air that I ended up getting sick and was on medication. For most of my stay there, I just left the window open for air, which also was not good because this caused the dust from the highway to blow into my room. I made several calls and complained to the front desk until they became tired of me. The cleaners were sent and when this failed, I just left the unit off. (2) The towels and linens are worn out and full of stains. They were in such bad condition that the next morning of my arrival I carried them to the laundry room and cleaned them myself at my cost. I even told the front desk to NOT take my linens/towels for their weekly housekeeping as I will do that myself (they were that dirty!). The funny part about all of this is that when I told the manager about the state of dirtiness in my room and me washing my own linens/towels her response was, "That's okay, I usually do that myself when I go to hotels". When I told her about the air condition and that I have to leave the windows open she said, "Would you like curtains? If you upgrade and become a Choice Member, you can be upgraded to curtains" (3) The non-smoking room was wreaking with stale cigarette smoke. When I called the manager, she said at first "I don't smell anything", then later on she admitted that she'll deal with it. She brought a plug in air refresher and sprayed the carpet. When I asked about the smoke detectors inside the room, she said that they usually don't work. (4) The stove top had two burners, of which only one worked. (5) The other guests who stay there make a lot of noise at night when hanging out in the balcony. You will find hundreds of cigarette butts all over the place and the corridors are not clean at all. (6) Housekeeping was in and out of my room within three minutes. Which included vacuuming, cleaning bathroom and changing sheets etc. That's the extent of their cleaning unsatisfactory. Summary: (a) If you can, stay away from this hotel. I think it is a health and safety hazard (b) Do not take your kids there (c) If you must go then carry your cleaning agents and give the room a full clean out (d) If you complain to management, be ready for the usual pep talk and customer friendly responses, but it comes with really poor actions.
Verified Review, stayed from Mon Mar 02 to Tue Mar 31 2015 at a $36.99 group rate.
Response from Management on 02-Apr-2015:
Customer Reviews of Suburban Extended Stay Jacksonville Fl
Hotel amenities and features at this Jacksonville, FL hotel include:
•Weekly housekeeping services
•Free premium cable television with movie channels
•On-site guest laundry facilities
•Free wireless high-speed Internet access in all rooms
•Free local and long distance calls
Business travelers will appreciate access to modern conveniences like copy and fax service.
All spacious guest rooms have kitchenettes that include refrigerators, microwaves, two-burner cooktops, dishes, cookware, utensils and coffee makers, as well as voice mail and free expanded cable television. Some rooms have sofa sleepers. Handicap accessible and non-smoking rooms can be requested.
Economical daily, weekly and monthly rates are available. Coin-operated laundry facilities are available for added guest convenience and this is a pet-friendly hotel; fees apply.
Details / Other Expenses
|Year of Last Renovation:
||All Rooms Have Exterior Hallways
|Non Smoking Rooms:
||Windows Do Open
|Dist. to Food/Bars:
|Dist. to 24hr Restaurant:
|Dist. to Nearest Gym:
Policies / Expenses
6:00pm on the day of arrival
|Typical Group Deposit:
|Total Misc Fees:
(mandatory resort fees/taxes)
Amenities / Features
Yes! Pets are allowed.
One well behaved pet under 25 pounds. $25.00 per night not to exceed $99 for the entire stay. Nonrefundable.
Airport & Shuttle Information
Craig Municipal Airport 12.0mi/19.3km NE
Jacksonville Int'l Airport 20.0mi/32.2km N
No Shuttle Available
Airport Shuttle? Sorry
airport shuttle available.
About Suburban Extended Stay
- These properties are designed for long stays
- Free internet
- Kitchen in your room
- Laundry washing machines are on property for guests to use
- Housekeeping comes weekly instead of daily
- Free movie channels
The Suburban Extended Stay highlights above are subject to change without notice.
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