"Beginning of a slippery slope?."
Overall Score2.0/ 5
We are loyal Hilton guests and always choose to stay at the Hampton Inn Lancaster when visiting. Unfortunately, this visit did not meet our expectations. In advance, we requested an additional chair for our mobility accessible room, but it was missing upon arrival. The desk staff eventually found one, though it was in poor condition. The room also lacked a microwave and several electrical outlets and ports were nonfunctional. On the morning of our third day, we stopped by the front desk to request housekeeping, as we were out of fresh towels. However, upon our late night return, we found the room untouched and had to retrieve the generous tip we had left for housekeeping. The front desk did provide clean towels, but the lapse in service was disappointing. That said, the breakfast staff and offerings were, as always, excellent. Compared to the two other Hampton Inns we stayed at during our trip from Texas, Hampton Inn Lancaster barely met the standard we've come to expect.
Suzanne H. (Individual traveler, booked 1 room), from
28-Feb-2025
Verified Review, stayed from Wed Jan 29 to Sat Feb 01 2025 at a $128.99 average nightly rate.