HYATT HERALD SQUARE NEW YORK

30 32 West 31st St., New York, NY 10001 United States (USA)
View Map Reservations: 1-800-230-4134
4.0 Star Downtown Hotel in New York County
40.74716-73.98749
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Very Good
4.0/ 5

Based on 263 guest reviews

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  • The Avg. Group Saves 10.9%!
  • Access to gym on-site
  • 122 sleeping rooms in hotel
  • 20 floors in property
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Groups & Meetings rating of 7.4/10

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Room Types

Check Rates2 Double Beds 2 Double Beds : 42 Inch Flat Screen Tv:
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Check Rates2 Double Beds 2 Double Beds 42 Inch Flat Screen TV Dish Satellite TV Contemporary Refrigerator
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Check Rates2 Queen Beds 2 Queen Beds : 42 Inch Flat Screen Tv:
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Check Rates2 Queen Beds 2 Queen Beds 42 Inch Flat Screen TV Dish Satellite TV Contemporary Refrigerator
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Check RatesADA Accessible King Shower ADA Accessible King with Shower : 42 Inch Flat Screen TV
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Check RatesADA Accessible King Shower ADA Accessible King with Shower 42 Inch Flat Screen TV Contemporary Refri
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Check RatesAdv Purchase 2 Double Beds 2 Double Beds : 42 Inch Flat Screen Tv:
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Check RatesAdv Purchase 2 Queen Beds 2 Queen Beds : 42 Inch Flat Screen Tv:
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Check RatesAdv Purchase ADA Accessible King Shower ADA Accessible King with Shower : 42 Inch Flat Screen TV
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Check RatesAdv Purchase Deluxe King Deluxe King Bed :upgraded WiFi:daily
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Check RatesAdv Purchase Empire Suite Urban Suite :king Bed: 42 Inch Flat Screen TV
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Check RatesAdv Purchase King Bed Deluxe King Bed : 42 in Flat Screen TV :
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Check RatesAdv Purchase Manhattan Vw 2 Queen 2 Queen Beds : 175 Sq Ft:walk in Shower:
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Check RatesAdv Purchase Manhattan Vw King Deluxe King Bed:164 Sq Ft:walk in Shower:
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Check RatesBed and Breakfast 2 Double Beds See Hov 2 Double Beds : 42 Inch Flat Screen Tv:
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Check RatesBed and Breakfast 2 Queen Beds See Hov 2 Queen Beds : 42 Inch Flat Screen Tv:
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Check RatesBed and Breakfast ADA Accessible King Shower See Hov ADA Accessible King with Shower : 42 Inch Flat
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Check RatesBed and Breakfast Deluxe King See Hov Deluxe King Bed :upgraded WiFi:daily
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Check RatesBed and Breakfast Empire Suite See Hov Urban Suite :king Bed: 42 Inch Flat Screen TV
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Check RatesBed and Breakfast King Bed See Hov Deluxe King Bed : 42 in Flat Screen TV :
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Check RatesBed and Breakfast Manhattan Vw 2 Queen See Hov 2 Queen Beds : 175 Sq Ft:walk in Shower:
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Check RatesBed and Breakfast Manhattan Vw Kng See Hov Deluxe King Bed:164 Sq Ft:walk in Shower:
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Check RatesDeluxe King Deluxe King Bed :upgraded WiFi:daily
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Check RatesDeluxe King Deluxe King Bed Upgraded WiFi Daily Newspaper Bottled Water Keepsake Amenity
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Check RatesDeluxe Room 1 King Bed
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Check RatesDeluxe Room 1 King Bed Partner Rate
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Check RatesEmpire Suite Urban Suite :king Bed: 42 Inch Flat Screen TV
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Check RatesEmpire Suite Urban Suite King Bed 42 Inch Flat Screen TV Contemporary Refrigerator
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Check RatesKing Bed Deluxe King Bed : 42 in Flat Screen TV :
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Check RatesKing Bed Deluxe King Bed 42 in Flat Screen TV Dish Satellite Contemporary Refrigerator
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Check RatesManhattan Vw 2 Queen 2 Queen Beds : 175 Sq Ft:walk in Shower:
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Check RatesManhattan Vw 2 Queen 2 Queen Beds 175 Sq Ft Walk in Shower Deluxe Bath Products 42 Inch Flath Screen
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Check RatesManhattan Vw King Deluxe King Bed 164 Sq Ft Walk in Shower Deluxe Bath Products 42 Inch Flat Screen
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Check RatesManhattan Vw King Deluxe King Bed:164 Sq Ft:walk in Shower:
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Check RatesRoom 2 Queen Beds
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Check RatesStandard Room 1 King Bed
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Check RatesStandard Room 2 Double Beds
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Check RatesStandard Room 2 Double Beds Partner Rate
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Local Attractions

Empire State BuildingMadison Square GardenMacy's Penn StationFifth Avenenue ShoppingBroadway TheatersTimes Square

Summary of Verified Reviews

Good to know

  • Clean hotel facilities

    “Hotel was spotless” “Hotel, it was very clean”

  • Modern Hotel

    “Modern facilities” “Decor contemporary”

  • Friendly service

    “Staff was very helpful and accomodating” “Friendly accomodating staff”

  • Clean rooms

    “Really nice clean spacious rooms” “Room was spotless”

Review highlights

Location

95/100
417 reviews

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Cleanliness

87/100
165 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Vibe

87/100
135 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Good choice for a city trip.

“Decor is modern and inviting” “Modern facilities” “Elevator was functioning”

Service

86/100
415 reviews

Reception and housekeeping friendly and relatively professional. Room service is average.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

62/100
486 reviews

Room was modern, with excellent beds and views. Tiny, run down rooms with bad A/C and furnishing. Tidy rooms with great TV's. Decently-clean rooms with spacious bathrooms.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

WiFi

60/100
34 reviews

WiFi is good value.

“Internet point available” “Free Internet” “Free wifi”

Comfort

49/100
255 reviews

Uncomfortable, cramped rooms with poor A/C. Comfortable beds and spacious bathrooms.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Breakfast

44/100
62 reviews

Overpriced, subpar breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Ranked top 25% by couples, with a score of 84

Good to know

  • Awesome terrace

    “Excellent roof top” “Roof tops”

  • Poorly-maintained rooms

    “A/C didn't work” “Thin blanket”

  • New facilities

    “Modern facilities” “Decor contemporary”

  • Expensive breakfast

    “Did not include breakfast”

Review highlights

Location

96/100
97 reviews

Good location, close to public transport. Good shopping and sightseeing.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Cleanliness

85/100
38 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Amenities

85/100
37 reviews

Updated facilities with a great terrace.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Service

83/100
96 reviews

Friendly, acceptably professional service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Food

69/100
7 reviews

Food is all right.

“The best steak” “Great dinner recommendations” “Great location for Asian food”

Room

64/100
116 reviews

Bathrooms are relatively clean, but rooms lack maintenance. Small but clean rooms with great views and beds.

“Lack of A/C” “Ac does not work” “Walls are paper thin”

WiFi

58/100
11 reviews

Regular internet service.

“Free Internet” “Poor wifi service” “Free wifi”

Comfort

50/100
68 reviews

Uncomfortable, small rooms, but good beds.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Breakfast

44/100
16 reviews

Overpriced, subpar breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Ranked top 35% by families, with a score of 82

Good to know

  • Bad furniture

    “No closets” “No chair”

  • Stylish Hotel

    “Classy lighting” “Decor contemporary”

  • Wonderful sightseeing

    “Close to attractions” “A walking distance from the time square”

  • Modern Hotel

    “Modern facilities” “Decor contemporary”

Review highlights

Location

92/100
61 reviews

Great location with excellent sightseeing.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

91/100
72 reviews

Efficient, friendly service with a nice reception.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Breakfast

50/100
8 reviews

Bad breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Room

49/100
83 reviews

Cramped rooms with bad bathrooms and furniture. Clean rooms with wonderful beds and stunning views.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Comfort

45/100
53 reviews

Small and uncomfortable rooms. Excellent beds, decently quiet.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Ranked top 42% by solo travelers, with a score of 80

Good to know

  • Bad breakfast

    “No coffee cups” “Stale croissants”

  • Great view

    “Wonderful rooftop view of city” “Wonderful and gave us great views”

  • Awesome vibe

    “Decor is modern and inviting” “Modern facilities”

  • Nice building

    “Excellent roof top” “Excellent venue”

Review highlights

Location

94/100
25 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

88/100
20 reviews

Friendly service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Cleanliness

84/100
9 reviews

Clean rooms.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Vibe

83/100
6 reviews

Awesome vibe.

“Decor is modern and inviting” “Modern facilities” “Elevator was functioning”

Bar

79/100
5 reviews

Bar is awesome.

“Rooftop bar was amazing” “Super wines” “Views from the rooftop bar were great”

Amenities

74/100
9 reviews

Nice building.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

WiFi

60/100
5 reviews

Regular internet service.

“Internet point available” “Free Internet” “Free wifi”

Room

56/100
27 reviews

Small, but acceptable, rooms. Clean rooms with wonderful beds and stunning views.

“Stunning rooftop views” “Lack of A/C” “Ac does not work”

Comfort

46/100
16 reviews

Uncomfortable, small rooms, but good beds.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Breakfast

44/100
7 reviews

Bad breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Ranked top 4% by business travelers, with a score of 90

Good to know

  • Clean

    “Really nice clean spacious rooms” “Room was spotless”

  • Fantastic service

    “Hotel staff was exceptional” “Excellent customer service”

  • Friendly service

    “Staff was very helpful and accomodating” “Friendly accomodating staff”

  • Clean rooms

    “Really nice clean spacious rooms” “Room was spotless”

Review highlights

Location

96/100
19 reviews

Great location near lots of shopping.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Cleanliness

89/100
11 reviews

Clean rooms.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Vibe

89/100
8 reviews

Awesome vibe.

“Decor is modern and inviting” “Modern facilities” “Elevator was functioning”

Service

87/100
25 reviews

Friendly, acceptably professional service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Bar

85/100
5 reviews

Bar is awesome.

“Rooftop bar was amazing” “Super wines” “Views from the rooftop bar were great”

Amenities

83/100
8 reviews

Nice building.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Food

76/100
6 reviews

Delicious food.

“The best steak” “Great dinner” “Warm chocolate chip cookies”

Room

62/100
24 reviews

Rooms are small, but clean and generally acceptable.

“Stunning rooftop views” “Lack of A/C” “Ac does not work”

Comfort

47/100
11 reviews

Small and uncomfortable rooms.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Review highlights

Location

93/100
10 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Cleanliness

87/100
5 reviews

Clean.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Service

84/100
4 reviews

Fantastic service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

64/100
8 reviews

Room is all right.

“Lack of A/C” “Ac does not work” “Walls are paper thin”

Good to know

  • Professional service

    “Hotel staff were extremely professional” “Prompt room service”

  • Friendly service

    “Staff was very helpful and accomodating” “Friendly accomodating staff”

  • Modern Hotel

    “Modern facilities” “Decor contemporary”

  • Comfortable beds

    “Very comfortable pillows” “Beds were very comfortable”

Review highlights

Location

96/100
19 reviews

Great location with excellent sightseeing.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Vibe

89/100
6 reviews

Awesome vibe. Modern Hotel.

“Decor is modern and inviting” “Modern facilities” “Elevator was functioning”

Service

85/100
27 reviews

Efficient, friendly service with a nice reception.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

65/100
30 reviews

Okay rooms with decent bathrooms, but very small. Clean rooms with wonderful beds and stunning views.

“Stunning rooftop views” “Lack of A/C” “Ac does not work”

Comfort

53/100
21 reviews

Small rooms with great beds and not so loud.

“Soothing white noise” “Quiet a/c unit” “Sixth floor and it was very quiet”

Breakfast

45/100
8 reviews

Bad breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Ranked top 47% by couples, with a score of 84

Good to know

  • Friendly service

    “Staff was very helpful and accomodating” “Friendly accomodating staff”

  • Fantastic service

    “Hotel staff was exceptional” “Excellent customer service”

  • Great location

    “Fabulous near Penn Station” “Beautiful sights of NYC”

Review highlights

Location

96/100
7 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

82/100
9 reviews

Friendly service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

67/100
10 reviews

Room is all right.

“Stunning rooftop views” “Lack of A/C” “Ac does not work”

Comfort

54/100
7 reviews

Comfortable.

“Soothing white noise” “Quiet a/c unit” “Sixth floor and it was very quiet”

Ranked top 55% by families, with a score of 83

Good to know

  • Great location

    “Fabulous near Penn Station” “Beautiful sights of NYC”

  • Fantastic service

    “Hotel staff was exceptional” “Excellent customer service”

Review highlights

Location

96/100
4 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

88/100
5 reviews

Fantastic service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

64/100
9 reviews

Room is all right.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Comfort

52/100
8 reviews

Comfortable enough with an average noise level.

“Soothing white noise” “Quiet a/c unit” “Sixth floor and it was very quiet”

Good to know

  • Clean hotel facilities

    “Hotel was spotless” “Hotel, it was very clean”

  • Great shopping

    “2 minutes walk to herald square shopping” “Close to Macy's for shopping”

  • Friendly service

    “Staff was very helpful and accomodating” “Friendly accomodating staff”

  • Clean rooms

    “Really nice clean spacious rooms” “Room was spotless”

Review highlights

Location

95/100
290 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Cleanliness

86/100
128 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Service

86/100
302 reviews

Service and reception relatively professional and friendly but housekeeping is not great. Room service is average.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

60/100
338 reviews

Room was modern, with excellent beds and views. Tiny, run down rooms with bad A/C and furnishing. Tidy rooms with great TV's. Bathrooms are not great, but moderately clean.

“Stunning rooftop views” “Lack of A/C” “Ac does not work”

WiFi

58/100
16 reviews

Regular internet service.

“Free Internet” “No signal” “Free wifi”

Comfort

47/100
159 reviews

Tiny, uncomfortable rooms with nice beds but poor A/C.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Breakfast

44/100
39 reviews

Overpriced, subpar breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Ranked top 25% by couples, with a score of 86

Good to know

  • Awesome terrace

    “Excellent roof top” “Roof tops”

  • Poorly-maintained rooms

    “A/C didn't work” “Thin blanket”

  • Wonderful sightseeing

    “Close to attractions” “A walking distance from the time square”

  • Expensive breakfast

    “Did not include breakfast”

Review highlights

Location

97/100
55 reviews

Good location, close to public transport. Good shopping and sightseeing.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

87/100
59 reviews

Friendly, acceptably professional service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Cleanliness

84/100
21 reviews

Clean hotel facilities. Clean rooms.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Amenities

84/100
20 reviews

Nice hotel buildings and lovely terraces.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Room

62/100
62 reviews

Rooms, bathrooms and beds are decent. Clean, but small and poorly-maintained, rooms, and good views.

“Lack of A/C” “Ac does not work” “Walls are paper thin”

Comfort

47/100
33 reviews

Uncomfortable, small rooms, with decent beds.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Breakfast

45/100
8 reviews

Overpriced, subpar breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Ranked top 37% by families, with a score of 82

Good to know

  • Bad furniture

    “No closets” “No chair”

  • Stylish Hotel

    “Classy lighting” “Decor contemporary”

  • Modern Hotel

    “Modern facilities” “Decor contemporary”

  • Clean hotel facilities

    “Hotel was spotless” “Hotel, it was very clean”

Review highlights

Location

92/100
41 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

89/100
48 reviews

Efficient, friendly service with a nice reception.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Amenities

75/100
17 reviews

Great buildings and decent entrance area.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Breakfast

48/100
5 reviews

Bad breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Room

48/100
52 reviews

Cramped rooms with bad bathrooms and furniture. Rooms are spotless with comfy beds.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Comfort

42/100
29 reviews

Small and uncomfortable rooms. Excellent beds, decently quiet.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Ranked top 48% by solo travelers, with a score of 80

Good to know

  • Bad breakfast

    “No coffee cups” “Stale croissants”

  • Nice building

    “Excellent roof top” “Excellent venue”

  • Comfortable beds

    “Very comfortable pillows” “Beds were very comfortable”

  • Uncomfortable

    “A/C didn't work” “Ac does not work”

Review highlights

Location

94/100
16 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

88/100
16 reviews

Friendly service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Vibe

83/100
6 reviews

Awesome vibe.

“Decor is modern and inviting” “Modern facilities” “Elevator was functioning”

Bar

79/100
5 reviews

Bar is awesome.

“Rooftop bar was amazing” “Super wines” “Views from the rooftop bar were great”

Amenities

73/100
9 reviews

Nice building.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Room

57/100
21 reviews

Rooms are fine if small, but very quiet.

“Lack of A/C” “Ac does not work” “Walls are paper thin”

Comfort

47/100
12 reviews

Uncomfortable, small rooms, but good beds.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Breakfast

45/100
6 reviews

Bad breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Ranked top 3% by business travelers, with a score of 92

Good to know

  • Clean

    “Really nice clean spacious rooms” “Room was spotless”

  • Clean rooms

    “Really nice clean spacious rooms” “Room was spotless”

  • Friendly service

    “Staff was very helpful and accomodating” “Friendly accomodating staff”

  • Fantastic service

    “Hotel staff was exceptional” “Excellent customer service”

Review highlights

Location

96/100
17 reviews

Great location near lots of shopping.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Cleanliness

89/100
9 reviews

Clean rooms.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Vibe

89/100
8 reviews

Awesome vibe.

“Decor is modern and inviting” “Modern facilities” “Elevator was functioning”

Service

87/100
23 reviews

Friendly, acceptably professional service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Bar

85/100
5 reviews

Bar is awesome.

“Rooftop bar was amazing” “Super wines” “Views from the rooftop bar were great”

Amenities

83/100
8 reviews

Nice building.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Food

76/100
6 reviews

Delicious food.

“The best steak” “Great dinner” “Warm chocolate chip cookies”

Room

62/100
21 reviews

Rooms are small, but clean and generally acceptable.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Comfort

48/100
10 reviews

Small and uncomfortable rooms.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Good to know

  • Small rooms

    “Rooms are slightly on the small side but beautifully designed” “Rooms well laid out but extremely small”

Review highlights

Location

96/100
7 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Room

54/100
9 reviews

Small, but acceptable, rooms.

“Stunning rooftop views” “A/C didn't work” “Ac does not work”

Comfort

42/100
6 reviews

Small and uncomfortable rooms.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Review highlights

Room

63/100
6 reviews

Room is all right.

“Stunning rooftop views” “A/C didn't work” “Ac does not work”

Review highlights

Location

96/100
7 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Amenities

83/100
4 reviews

Great amenities.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Room

64/100
5 reviews

Room is all right.

“Stunning rooftop views” “Lack of A/C” “Ac does not work”

Good to know

  • Friendly service

    “Staff was very helpful and accomodating” “Friendly accomodating staff”

  • Small rooms

    “Rooms are slightly on the small side but beautifully designed” “Rooms well laid out but extremely small”

  • Comfortable beds

    “Very comfortable pillows” “Beds were very comfortable”

  • Clean rooms

    “Really nice clean spacious rooms” “Room was spotless”

Review highlights

Location

96/100
26 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Vibe

89/100
6 reviews

Awesome vibe.

“Decor is modern and inviting” “Modern facilities” “Elevator was functioning”

Service

88/100
21 reviews

Friendly service and great reception.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Cleanliness

86/100
8 reviews

Clean rooms.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Room

67/100
28 reviews

Okay rooms with decent bathrooms, but very small. Clean rooms with wonderful beds and stunning views.

“Stunning rooftop views” “A/C didn't work” “Ac does not work”

WiFi

61/100
5 reviews

Regular internet service.

“Free Internet” “Poor wifi service” “Free wifi”

Comfort

47/100
18 reviews

Small and uncomfortable rooms. Excellent beds, decently quiet.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Ranked top 5% by couples, with a score of 90

Good to know

  • Nice building

    “Excellent roof top” “Excellent venue”

  • Fantastic service

    “Hotel staff was exceptional” “Excellent customer service”

  • Great location

    “Fabulous near Penn Station” “Beautiful sights of NYC”

  • Comfortable beds

    “Very comfortable pillows” “Beds were very comfortable”

Review highlights

Location

95/100
17 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

88/100
11 reviews

Friendly service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Cleanliness

86/100
5 reviews

Clean rooms.

“Really nice clean spacious rooms” “Room was spotless” “Hotel was spotless”

Amenities

83/100
5 reviews

Nice building.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Room

64/100
18 reviews

Rooms and bathrooms are alright. Cramped, but clean rooms with cozy beds.

“Stunning rooftop views” “A/C didn't work” “Ac does not work”

WiFi

60/100
4 reviews

Regular internet service.

“Free Internet” “No signal” “Free wifi”

Comfort

49/100
12 reviews

Small and uncomfortable rooms. Excellent beds, decently quiet.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Good to know

  • Comfortable beds

    “Very comfortable pillows” “Beds were very comfortable”

  • Small rooms

    “Rooms are slightly on the small side but beautifully designed” “Rooms well laid out but extremely small”

  • Great view

    “Wonderful rooftop view of city” “Wonderful and gave us great views”

  • Nice building

    “Excellent roof top” “Excellent venue”

Review highlights

Location

93/100
11 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

82/100
9 reviews

Friendly service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Amenities

77/100
5 reviews

Nice building.

“Excellent roof top” “Excellent venue” “Decor is modern and inviting”

Room

64/100
15 reviews

Small, but acceptable, rooms. Excellent beds and great views.

“Stunning rooftop views” “A/C didn't work” “Ac does not work”

WiFi

59/100
6 reviews

Regular internet service.

“Internet point available” “Free Internet” “Free wifi”

Value

57/100
6 reviews

Fairly good value for money.

“Complimentary Starbucks coffee” “Cheap environment” “Complementary drinking water”

Comfort

54/100
9 reviews

Small, decently comfortable rooms with excellent beds.

“Soothing white noise” “Quiet a/c unit” “Sixth floor and it was very quiet”

Breakfast

42/100
4 reviews

Bad breakfast.

“No coffee cups” “Stale croissants” “Restaurant breakfast was fairly standard”

Ranked top 39% by couples, with a score of 86

Good to know

  • Small rooms

    “Rooms are slightly on the small side but beautifully designed” “Rooms well laid out but extremely small”

  • Fantastic service

    “Hotel staff was exceptional” “Excellent customer service”

Review highlights

Service

81/100
5 reviews

Fantastic service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

64/100
6 reviews

Small, but acceptable, rooms.

“Stunning rooftop views” “A/C didn't work” “Ac does not work”

Comfort

54/100
4 reviews

Tiny, somewhat comfortable rooms.

“Soothing white noise” “Quiet a/c unit” “Sixth floor and it was very quiet”

Review highlights

Location

94/100
9 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

88/100
8 reviews

Fantastic service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

63/100
8 reviews

Room is all right.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Comfort

51/100
6 reviews

Comfortable.

“Soothing white noise” “Quiet a/c unit” “Sixth floor and it was very quiet”

Review highlights

Location

96/100
10 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

88/100
6 reviews

Fantastic service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

62/100
10 reviews

Room is all right.

“Lack of A/C” “Ac does not work” “Walls are paper thin”

Comfort

44/100
5 reviews

Lacking in comfort, but noise level is acceptable.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Good to know

  • Small rooms

    “Rooms are slightly on the small side but beautifully designed” “Rooms well laid out but extremely small”

  • Great reception

    “Front desk staff very friendly and helpful” “Friendly helpful front desk”

Review highlights

Location

93/100
19 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

87/100
22 reviews

Good, relatively professional service and reception.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Value

62/100
7 reviews

Fairly good value for money.

“Complimentary Starbucks coffee” “Cheap environment” “Complementary drinking water”

Room

55/100
18 reviews

Small, but acceptable, rooms.

“Stunning rooftop views” “Lack of A/C” “Ac does not work”

Comfort

46/100
15 reviews

Small and uncomfortable rooms.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Ranked top 70% by families, with a score of 81

Good to know

  • Uncomfortable

    “A/C didn't work” “Ac does not work”

  • Great location

    “Fabulous near Penn Station” “Beautiful sights of NYC”

  • Fantastic service

    “Hotel staff was exceptional” “Excellent customer service”

Review highlights

Location

91/100
3 reviews

Great location.

“Fabulous near Penn Station” “Beautiful sights of NYC” “Location is excellent”

Service

89/100
8 reviews

Fantastic service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

57/100
6 reviews

Small, but acceptable, rooms.

“Lack of A/C” “Ac does not work” “Walls are paper thin”

Comfort

46/100
6 reviews

Small and uncomfortable rooms.

“A/C didn't work” “Ac does not work” “Walls are paper thin”

Ranked top 72% by couples, with a score of 79

Good to know

  • Fantastic service

    “Hotel staff was exceptional” “Excellent customer service”

Review highlights

Service

83/100
6 reviews

Fantastic service.

“Hotel staff was exceptional” “Excellent customer service” “Staff were amazing”

Room

55/100
5 reviews

Room is all right.

“Stunning rooftop views” “A/C didn't work” “Ac does not work”

Review Semantics by TrustYou

Customer Reviews of Hyatt Herald Square New York

4.0 out of 5.Based on 263 guest reviews, Very Good

Property Description

Located in the heart of Manhattan, Hyatt Herald Square is a chic, contemporary hotel in the world’s most vibrant city. With an infusion of style, thoughtful decor, and personalized service, our Midtown hotel’s carefully selected design blends iconic fashion with the heritage of publishing. The industrial feel and high-style elements create a fluid experience for business and leisure travelers. Make yourself at home in your guestroom with thoughtful sitting areas, functional storage and work space, free wireless Internet, and adjustable tables. Unique ceiling treatments offer an unexpected design, with punches of color and light set against natural wood and crisp, white Hyatt Signature bedding. Inspired by the area’s indicative publishing era, unique letterpress images and even the room numbers express the intricate detail known to former times. Every aspect of our social settings and free-flowing design ignite a unique, personalized concept that allows guests to easily enjoy their comfort zone.Capitalize on our central Midtown Manhattan location near iconic city attractions like Macy’s department store and Madison Square Garden. Located only a few blocks from Times Square and Broadway, our hotel near Herald Square is a central point for travelers looking to soak in life as an Manhattanite. Shop on the iconic Fifth Avenue shops located just half a block from our hotel. Let us show you our city, with helpful recommendations on our favorite local restaurants, popular nightlife venues, and trendy boutique shops. Afterward, when you’re ready to unwind, head up to our outdoor rooftop lounge, Up on 20, for unparalleled views of the Empire State Building, tantalizing cocktails, and delectable small plates. Make Hyatt Herald Square your home in NYC.

Details / Other Expenses

Check In:3:00 PM
Check Out:12:00 PM
Year of Last Renovation:2014
Floors:20
Rooms:122
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:122
Handicap Rooms:
Suites:1
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:0
Lounge/Bar Hours:4PM - 12PM
Policies / Expenses
Cancellation:
24 Hours prior to arrival / Individual
Nightly Parking:55.0
Total Taxes:14.75%
Total Misc Fees:$3.50 USD
(mandatory resort fees/taxes)
State Tax: 5.88%
City Tax: 8.88%
Parking Fee:55.00 Per Night

Amenities / Features


Pet Friendly? Yes! Pets are allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Complimentary newspaper
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Radio in room
  • Restaurant
  • Safe in rooms
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Voicemail

About Hyatt Hotels and Resorts

  • Join the Hyatt Gold Passport and get free nights, services, and benefits at any Hyatt worldwide
  • Hyatt offers spa and golf vacations, kid friendly and family getaways, a couple's retreat, and even vacation ownership
  • With more than 500 properties, Hyatt prides itself on delivering the best in comfort and relaxation
  • Guestrooms and suites offer flexibles spaces for guests to rest, feel comfortable and unwind
  • Meeting and event space is handled with care and the professionalism deserved

The Hyatt Hotels and Resorts highlights above are subject to change without notice.

Previously known as:
Holiday Inn New York City Midtown 31st Street

Group vs. Individual Rates at Hyatt Herald Square New York

Rate fluctuations of Hyatt Herald Square New York

The graph above is trends of room rates for both group/meeting rates and the lowest online individual prices our system could find at the time the group bid was placed. The most competitive group/meeting rate displayed is 10.1% in the month of May 2016 and the highest average individual rate is $662 in the month of August 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hyatt Herald Square New York in a month when rates are lower.

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