Overall Score3.0/ 5
We stayed for one week and our families stayed different lengths of time during the same week. We enjoyed our stay a lot, but I do think this was due to the fact that we were getting married, had our families around us and the hotel was in the middle of centre Gothenburg. We have very mixed feeling about the hotel: Rooms are nice but a bit dark in both the new and old part of the building; inconsistency in a lot of things: one day you can wear a football team t shirt then the next day you can't (sign outside the hotel in Swedish put and removed on different days); one day the cleaners put two mugs in the room then next its one mug; one day they change the towels and floor mat the next day just the towels; one day they hoover the room then the next they don't (broken glass on the carpet for two days) breakfast was way too busy, whether it was 8:30 or 9:30am one had to battle way through and look for chairs; one could not order omelettes and fried eggs half hour before closure; there was a minimum charge for 'room service' of 95 SEK which is nearly 9 GBP (for a bit of milk for tea/coffee); Cleaning of tables whether at the bar in the evening or during breakfast was dreadful. the good points though: breakfast choice was excellent; caters for all allergies; the 'living room or sofa's at the bar' brilliant idea loved it, hotel staff were very helpful but not the 'ordnings vakt', no customer service training there at all.
25-Aug-2016 Verified Review, stayed from Wed Aug 17 to Mon Aug 22 2016 at a 1850.00 group rate.