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Average
3.0/5
Based on 5652 guest reviews
- Has an outdoor pool!
- The Avg. Group Discount is 15.6%!
- Gym is available on property
- 539 rooms in property
- 15 floors in hotel
- 40 suites in hotel
- Check-in: 4:00 PM
- Hotel has an eco-friendly policy
- Groups & Meetings rating of 10.0/10
- 2 conference rooms in property
Standard prices by room type for the next 60 days
Room Types
Local Attractions
Heavenly Mountain Resort - Gondola within walking distance - access the mountain in summer and winter!, Beaches with full water recreation opportunities, including boating, parasailing, paddleboarding and jetskiing, Shopping, Dining, Hiking trails, biking trails. Full rental shop on site.
Landmarks and Location of Hard Rock Hotel & Casino Lake Tahoe
Verified Reviews of Hard Rock Hotel & Casino Lake Tahoe
Below are the verified reviews from guests that we have booked recently: "Old, dirty, sluggish service, audio sounded bad."
Overall Score2.0/ 5
The place is neglected, run down, sad.
Thomas R. (Individual traveler, booked 1 room), from 
07-Oct-2021 Verified Review, stayed from Tue Oct 05 to Thu Oct 07 2021 at a $74.99 average nightly rate. 
"Dated and Dirty."
Overall Score2.0/ 5
Dated and Dirty. No Valet.
Terry S. (Individual traveler, booked 1 room), from
05-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $214.99 average nightly rate. "Would not recommend."
Overall Score1.0/ 5
Hotel was poorly staffed. No daily housekeeping services. Had to track down clean towels and toilet paper. Water temperature varies between hot and suddenly cold. Toilet overflowed and we had to plunge ourselves. A/C minimal. Room was hot. Requested a fan three times but never received. Only two cocktail waitresses on duty in the casino.
Teresa A. (Individual traveler, booked 1 room), from
06-Jul-2021 Verified Review, stayed from Tue Jun 29 to Sun Jul 04 2021 at a $197.99 average nightly rate. "Issues and long wait times."
Overall Score2.0/ 5
We waited to check in for 25+ minutes. There were only two people ahead of us and only one person operating the front desk. The room had a faulty toilet and lots of ants. It was way overpriced for what we got.
William D. (Individual traveler, booked 1 room), from
20-Jun-2021 Verified Review, stayed from Fri Jun 18 to Sun Jun 20 2021 at a $423.99 average nightly rate. "Out Dated"
Overall Score3.0/ 5
Casino floor is outdated but friendly however rooms were definitely not worth the 50 dollar upgrade save your money. Will not stay again unless absolutely necessary.
Michael G. (Individual traveler, booked 1 room), from
16-Jun-2021 Verified Review, stayed from Wed Jun 16 to Thu Jun 17 2021 at a $97.99 average nightly rate. "My flight was cancel and I’m still waiting for my refund due to the storm in Texas."
Overall Score1.0/ 5
My flight was cancel and I'm still waiting for my refund due to the storm in Texas.
Marisol A. (Individual traveler, booked 1 room), from
21-Feb-2021 Verified Review, stayed from Thu Feb 18 to Fri Feb 19 2021 at a $112.47 average nightly rate. "The quality of the hotel is much lower than advertised."
Overall Score3.0/ 5
Deceptive advertising regarding the quality of the hotel. I would be glad to speak to someone in authority who really cares.
Larry W. (Individual traveler, booked 1 room), from
04-Oct-2020 Verified Review, stayed from Sat Sep 26 to Sat Oct 03 2020 at a $174.50 average nightly rate. "Wanted a refund."
Overall Score1.0/ 5
I never went Lake Tahoe is closed this weekend hard rock will not give me a refund tried to get a refund due to Covid a month ago it's disgusting how people take money and don't even think of their surroundings fires Covid. Fires September 10 13 everything is closed in Lake Tahoe and hard rock will not give me a credit.
Vicki W. (Individual traveler, booked 1 room), from
13-Sep-2020 Verified Review, stayed from Fri Sep 11 to Sun Sep 13 2020 at a $111.60 average nightly rate. "I am sure that because of the virus things very were disappointing."
Overall Score3.0/ 5
every employee I encountered was extremely nice. Except one. My health is not good and I was having a hard time just walking and one of the boys got me a wheel chair and made sure I knew to go to the security booth and that they would be more than happy to help me with a chair if I need one. He was so nice. I am old and have a lot of pride. The next day I made the kids leave me in our room and I ventured out to the casino. I too me a while and I was pretty tired when I got there and decided it wasn't worth being there and asked the guy for a chair. He wasn't event nice. He said they didn't give chairs and if I wanted one I had to go to valet. They weren't even open. I have had 16 surgery's on my back and I cary an oxygen concentrater. I try real hard not to complain or ask much of people. This not only hurt me but it made me cry.
Michelle M. (Individual traveler, booked 1 room), from
03-Sep-2020 Verified Review, stayed from Sat Aug 29 to Mon Aug 31 2020 at a $232.66 average nightly rate. "Nice Stay"
Overall Score4.0/ 5
Had a good stay and enjoyed it overall.
Mario R. (Group coordinator, booked 2 rooms), from
23-Aug-2020 Verified Review, stayed from Wed Aug 19 to Fri Aug 21 2020 at a $113.99 average nightly rate. "Hotel stay not so great."
Overall Score3.0/ 5
I had a hotel room that did not have any heat. I called down the front desk to complain. They gave me a small portable heater. I talked to them the next day. The receptionist was trying to tell me the heat only comes on during at certain temperature outside. I explain to the receptionist that my room was 54 degrees and I was give a small portable heater. She replied by saying there was nothing they can do because I booked my stay with Price Line. So they could not take anything off my hotel stay. However, they did not charge me resort fees. This kind of took be back a little, because they appeared to try to blame Price Line that my room was not working. I would say the only thing that came out good is that the food was great at the Ouster Bar and the dealers were great. There was one great dealer that stuck out to mind. Her name was Gen. She recommended a place to eat and it was excellent.
Lisa P. (Individual traveler, booked 1 room), from
22-Jun-2020 Verified Review, stayed from Thu Jun 18 to Sun Jun 21 2020 at a $101.66 average nightly rate. "Did not go due to Covid 19."
Overall Score1.0/ 5
Could not get anyone to answer the phone or call me back when I tried to cancel the reservations due to Covid 19. How can a survey come to me asking about my stay?.
Wilma S. (Individual traveler, booked 1 room), from
17-May-2020 Verified Review, stayed from Fri May 15 to Sun May 17 2020 at a $133.97 average nightly rate. "See Below"
Overall Score1.0/ 5
I appreciate the reimbursement of my stay, however, I will outline areas which were not satisfactory you may be able to use for training or improvement. Upon booking, resort fees and amenity fees not included with booking quote (hidden fees). no worries, I worked for a resort for 12+ years, am aware of these 1:30am, water was leaking/raining from the ceiling in the bathroom Very loud, yellow dirty water. called front desk concerned Engineering showed up, I directed them to the problem, they looked at it, said a few words, then left. 2:15/30am room service knocks to deliver towels I did not order A sleepless night The next morning, unsure as to the source of the water leak (toilet from upstairs?) I didn't shower or refresh for the next day Result: very tired, felt unrefreshed and feel like my comfort was not considered. I appreciate the refund. I recommend training or implementing an SOP for these sort of things. Regards.
Brandon M. (Individual traveler, booked 1 room), from
09-Mar-2020 Verified Review, stayed from Thu Feb 27 to Fri Feb 28 2020 at a $41.12 average nightly rate. "Disappointed"
Overall Score2.0/ 5
I was very disappointed with this hotel. It is not up to the standards of other Hard Rock properties. The bathroom was terrible, including no hot water.
Laura B. (Individual traveler, booked 1 room), from
21-Feb-2020 Verified Review, stayed from Sat Feb 15 to Wed Feb 19 2020 at a $145.48 average nightly rate. "Pretty Decent Hotel"
Overall Score4.0/ 5
One light in the room not working. The seafood bar is great!
Yupeng L. (Individual traveler, booked 1 room), from
13-Feb-2020 Verified Review, stayed from Sun Feb 09 to Mon Feb 10 2020 at a $48.20 average nightly rate. "Hotel is good but no food available at night, no restaurant open at night."
Overall Score4.0/ 5
hotel is very good.
Robert A. (Individual traveler, booked 1 room), from
20-Dec-2019 Verified Review, stayed from Mon Dec 16 to Thu Dec 19 2019 at a $73.92 average nightly rate. "Bad Experience"
Overall Score4.0/ 5
The toilet had brown water spots and there was no microwave. Not s very good hotel.
Debra M. (Individual traveler, booked 1 room), from
30-Nov-2019 Verified Review, stayed from Fri Nov 22 to Mon Nov 25 2019 at a $53.43 average nightly rate. "A positive experience except for the shower."
Overall Score4.0/ 5
We enjoyed our stay at Hard Rock, but we had multiple experiences with the shower water becoming freezing and then scalding hot. My boyfriend had a red, sore and painful back for an entire evening after the water became scalding with no warning after being freezing. It was not enough to complain or hinder our enjoyment or weekend, but it was worth mentioning. Thanks!
Tori H. (Individual traveler, booked 1 room), from
01-Oct-2019 Verified Review, stayed from Fri Sep 27 to Sun Sep 29 2019 at a $116.41 average nightly rate. "Tesla Superchargers"
Overall Score4.0/ 5
Good hotel and location. I stayed there for the price, superchargers and close to Edgewood golf course. Disappointed that we had a false fire alarm go off that 7:25am.
Raul G. (Individual traveler, booked 1 room), from
11-Aug-2019 Verified Review, stayed from Fri Aug 09 to Sun Aug 11 2019 at a $207.19 average nightly rate. "Don't go for it!"
Overall Score2.0/ 5
Room Service is limited Charge you for water Breakfast is as expensive as lunch No dedicated smoking zones In short, live cheap and spend more on lake experiences rather than this expensive hotel.
Saumya T. (Individual traveler, booked 1 room), from
05-Aug-2019 Verified Review, stayed from Sat Aug 03 to Sun Aug 04 2019 at a $225.35 average nightly rate. "Great"
Overall Score3.0/ 5
The Hard rock is a major change from the Horizon Some of the rooms where not that great our room had some broken items in it housecleaning was not great at all never clean our rooms just made the bed (sad) Front desk was helpful and great they where very helpful thanks front desk and the pool was amazing they have done a great job on the new way it looks we rented a daybed and four chairs on Saturday Aug 3, 2019 love the DJ and the music they played. The casino looks great. Food was amazing and room service was great. Thanks again I will definitely stay again. Erica.Galarza Noe.
Erica N. (Individual traveler, booked 1 room), from
05-Aug-2019 Verified Review, stayed from Fri Aug 02 to Sun Aug 04 2019 at a $194.40 average nightly rate. "Lacking a few necessities."
Overall Score3.0/ 5
I was very excited to stay at The Hard Rock for the first time. However, I left feeling disappointed at some of the necessities that were lacking during my visit. First, the shower had no hot water and was cold. I tried again an hour later with the same result. Friends in another room on a different floor had the same comments. Secondly, the service in the cafe restaurant for breakfast was undesirable. The waiter could not remember our order and brought out the wrong food and beverages several times. In addition he charged us for an additional cup of coffee when we asked for a refill. Instead of refilling the cup he brought out a new one and then charged for it. Lastly, the pool staff during the pool party needed help. It took them five asking attempts and two hours to get us an umbrella shade for the day bed we rented.. without these issues I'm sure my experience would have been favorable.
Lisa C. (Individual traveler, booked 1 room), from
19-Jun-2019 Verified Review, stayed from Sat Jun 15 to Sun Jun 16 2019 at a $188.10 average nightly rate. "Mediocre, disappointing and underwhelming experience."
Overall Score3.0/ 5
Reservation for three couples for three nights was made 2/1/2019 6:08 AM, nearly four months prior to check in and assigned Itinerary #8151724089910. However, the room assignments were very random and irregular. None of us were close and one couple was even in a separate building (Sunset Tower). There were no refrigerators nor microwaves in the rooms. Even economy motels provide these! There we no heat in the rooms. Guest Services advisement was to request blankets and space heater and if too warm, open the windows. This is archaic! Housekeeping service was unpredictable. One day we had to call Housekeeping at 5:00 PM to have our room 769 cleaned for the first time that day! Room 769 was large, beds was comfortable and the grab bars and nonskid surface in the shower/tub was welcome.
Eric S. (Group coordinator, booked 3 rooms), from
31-May-2019 Verified Review, stayed from Tue May 28 to Fri May 31 2019 at a $80.10 average nightly rate. Property Description
We are a 24 hour full service resort located on the South Shore of Lake Tahoe. We have 3 restaurants from gourmet to buffet and 24 hour room service. Nightly entertainment and 24 hours of gaming is available 7 days a week. Also located on property is a fitness center, ski shop, and a seasonal outdoor pool.
Green Sustainability
Full recycling program, optional donation program to donate funds to sustainable Lake Tahoe initiates through the Tahoe Fund.
Details / Other Expenses
| Check In: | 4:00 PM |
| Check Out: | 11:00 AM |
| Year of Last Renovation: | 2015 |
| Floors: | 15 |
| Rooms: | 539 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 499 |
| Handicap Rooms: | |
| Suites: | 40 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 2 View Spaces |
| Meeting Space: | 12320 sq. feet |
| Banquet Space: | Holds 400 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | On-site |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 24 hours |
| Pool Info: Ground level outdoor pool with daybed and cabana rentals and onsite bar and drink service. | |
Policies / Expenses
| Cancellation: 48 hours prior to arrival - Please note that canceled rooms are not applied to guest room minimum | |
| Nightly Parking: | 0 |
| Typical Group Deposit: | $500 |
| Total Taxes: | 14.00% |
| Total Misc Fees: | $25.00 USD (mandatory resort fees/taxes) |
| Occupancy Tax: | 14.00% |
| Food and Beverage Tax: | 7.10% (Sales Tax) |
| Other Tax: | 5.00 Per Night (Douglas County Surcharge) |
| Resort/Hotel Fee: | 25.00 Per Night |
| Porterage Fee: | 8.00 Per Person (For Group Arrivals) |
| Shipping Handling Fee: | 5.00 Per Item |
| Additional Person Fee: | 35.00 Per Person |
| Meeting Wired Internet Fee: | 250.00 Per Day |
| Food and Beverage Service Charge: | 21.00% |
| Audio Visual Service Charge: | 21.00% |
| Banquet Labor Fees: | 175.00 Per Hour (For extensive requests) |
| Banquet Bartender Fees: | 175.00 Per Hour |
| Chef Attendant Fees: | 175.00 Per Night |
| Avg. Continental Breakfast Cost: | 16.00 Per Person |
| Avg. Plated Breakfast Cost: | 26.00 Per Person |
| Avg. Buffet Breakfast Cost: | 26.00 Per Person |
| Avg. Plated Lunch Cost: | 35.00 Per Person |
| Avg. Buffet Lunch Cost: | 36.00 Per Person |
| Avg. Boxed Lunch Cost: | 25.00 Per Person |
| Avg. Plated Dinner Cost: | 55.00 Per Person |
| Avg. Buffet Dinner Cost: | 55.00 Per Person |
| Morning Break Cost: | 10.00 Per Person |
| Afternoon Break Cost: | 10.00 Per Person |
| Banquet Gallon of Coffee: | 49.00 Per Item |
| Banquet Soda: | 3.50 Per Item |
| Banquet Bottled Water: | 4.00 Per Item |
| Banquet Hosted Bar: | 16.00 Per Person/Per Hour ($31 per person for 2 hour) |
| Banquet Reception w Hors d'oeuvres: | 40.00 Per Person/Per Hour (Depending on menu chosen) |
Amenities / Features
- Air conditioning
- Alarm clock
- ATM
- Baggage storage facilities
- Breakfast in room
- Bus parking
- Central location
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Dinner available
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Garage
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Ironing facilities
- Jacuzzi
- Laundry facilities
- Laundry valet service
- Licensed bar
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Private bathroom in room
- Private car parking
- Radio in room
- Restaurant
- 24 hours room service
- Safe in rooms
- Self controlled heating/cooling system
- Shop
- Shower
- Shows or evening entertainment
- Swimming pool - outdoor
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- TV Channel: HBO
- Travellers cheques accepted
- TV room
- Valet Parking
- Voicemail
Airport & Shuttle Information
55 Minutes from Reno/Tahoe International Airport. Round-trip shuttle service available for $58.00 per person charge with drop off & pick up at our front door.
Airport Shuttle? Sorry, no airport shuttle available.Breakfast Information
Two outlets serve breakfast. Alpine Union is a full menu restaurant, while Fuel is a coffee house providing grab and go options.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.Parking Info
Complimentary Valet and Self Parking for Hotel Guests
Internet / WiFI
Complimentary in room and on property Wi-Fi
Previously known as:
Horizon Casino Resort
Seasonality of Hotel Rates at Hard Rock Hotel & Casino Lake Tahoe
The graph above is seasonality of room rates for both our group prices and the lowest online individual rates our rate checker could find at the time the group/meeting offer was submitted. The best group/meeting discount shown is 27.7% in January 2021 and the highest average individual rate is $412 in the month of July 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hard Rock Hotel & Casino Lake Tahoe in a month when rates are lower.
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Meeting Rooms and Banquet Rooms at Hard Rock Hotel & Casino Lake Tahoe
Below are the meeting, banquet, conference and event spaces at Hard Rock Hotel & Casino Lake Tahoe.
Feel free to use the Hard Rock Hotel & Casino Lake Tahoe meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Stateline event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Graceland | 120 x 48 x 12 | 5820 | 340/340 | 300 | 240 | 140 | 166 | 140 | 36/29 | 500 | 400 | 500 |
Close This GracelandGraceland can be split into 3 equal sections (A,B,C). AV options are additional and based on needs. Please inquire for more details. Room Type: Ballroom Total Size: 5820 Sq. Mi Dimensions: 120 x 48 x 12 Ft. Floor Level: Ground Level Power Outlets: 25+ Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
Half Day Rental: $2000.00 USD Full Day Rental: $2000.00 USD Evening Rental: $2000.00 USD Graceland Information:Meeting space can be divided into 3 equal sections. For the entire space the cost is $2,000 w/o F&B and waived with $7,500 F&B minimum.Graceland Section - $1,000, waived with $3,000 F&B2 Graceland Sections - $1,500 waived with $4,000 F&BRevolution Information:Meeting space can be divided into 4 equal sections. For the entire space the cost is $1,500 w/o F&B. 1 Revolution Section - $450, waived with $2,500 F&BCombination of 2 sections - $700 rental, waived with $3,500 F&BCombination of 3 sections - $1,000 rental, waived with $4,500 F&B     | ||||||||||||
| Revolution Ballroom | 59 x 32 x 12 | 6500 | 400/400 | 350 | 270 | 200 | 150 | 300 | 12/9 | 400 | 500 | 400 |
Close This Revolution BallroomRevolution can be split into 4 equal sections (A,B,C,D) and again into 2 equal halves of section A. Projector screens are available in sections B, C, & D. AV options are additional and based on needs. Please inquire for more details. Room Type: Ballroom Total Size: 6500 Sq. Mi Dimensions: 59 x 32 x 12 Ft. Floor Level: Ground Level Power Outlets: 25+ Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
Half Day Rental: $1500.00 USD Full Day Rental: $1500.00 USD Evening Rental: $1500.00 USD Graceland Information:Meeting space can be divided into 3 equal sections. For the entire space the cost is $2,000 w/o F&B and waived with $7,500 F&B minimum.Graceland Section - $1,000, waived with $3,000 F&B2 Graceland Sections - $1,500 waived with $4,000 F&BRevolution Information:Meeting space can be divided into 4 equal sections. For the entire space the cost is $1,500 w/o F&B. 1 Revolution Section - $450, waived with $2,500 F&BCombination of 2 sections - $700 rental, waived with $3,500 F&BCombination of 3 sections - $1,000 rental, waived with $4,500 F&B | ||||||||||||
Planning an Event? Stateline Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Hard Rock Hotel & Casino Lake Tahoe
What time is check in?
Check in time is 4:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:00 AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Hard Rock Hotel & Casino Lake Tahoe have?
There are 539 rooms in the property.
Is there any meeting space at Hard Rock Hotel & Casino Lake Tahoe?
Yes, they have 2 meeting rooms that can support various table layouts.
What kind of breakfast is at Hard Rock Hotel & Casino Lake Tahoe?
Two outlets serve breakfast. Alpine Union is a full menu restaurant, while Fuel is a coffee house providing grab and go options.
What parking is available at Hard Rock Hotel & Casino Lake Tahoe?
Complimentary Valet and Self Parking for Hotel Guests
How much does internet cost?
Complimentary in room and on property Wi-Fi
Can I get a AAA rate at Hard Rock Hotel & Casino Lake Tahoe?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at Hard Rock Hotel & Casino Lake Tahoe?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a gym at Hard Rock Hotel & Casino Lake Tahoe?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Hard Rock Hotel & Casino Lake Tahoe?
Yes, there is a pool on-site at the property. Ground level outdoor pool with daybed and cabana rentals and onsite bar and drink service..
Testimonials:
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