Verified Reviews of Fairfield Inn & Suites Below are the verified reviews from guests that we have booked recently:
"New Year Eve Nightmare"
Overall Score1.0/ 5
This has been the ultimate worst hotel experience EVER.Every year I host new year eve with my family this year we decided to stay close to the Woodfield mall and it was the worst decision. The General Manager, Candice Woodridge has no people skills the front desk manager April Mead was very rude and has no experience at all with management.At check-in one of my family members had to be moved three times one for given the wrong room,followed by checking her in a room with another guest. Yes she walked in the room and someone was in there. They ended up putting her in a room where there was no heat and she has a baby.Another one of my family members got locked out of her room because the dead bolt automatically popped on her door, Thank God no one was in there no they were not offered any type of offered a free night they barely got an apology.After speaking to management she decided to give my group 10 Pepsi soda and five popcorns. REALLY..It gets even better the night of New years eve my sister put my two year old niece in the bed noticed she left her cellular phone and the lobby she came to grab it and she couldn't get back in the room because of the dead bolt on the door my niece apparently woke up and was terrified because we were unable to get to her we had to call the fire department to break in the door to get my Niece out of the room the General Manager never showed up the Front Desk Manager stated to my sister that she will not get her money back for her stay and had the nerve to call the cops because she felt threatened when ask if I can receive corporates information when they finally contacted the General Manager she ask that her staff contact Marriott to get our reward numbers banned and that we get banned from the hotel chain so now we have became the victims!I will definitely be contacting my Lawyer.
01-Jan-2017 Verified Review, stayed from Fri Dec 30 to Sun Jan 01 2017 at a $79.00 group rate.
Customer Reviews of Fairfield Inn & Suites
STAY AMAZING at the brand new Fairfield Inn & Suites Chicago Schaumburg by Marriott-a hotel with outstanding service for an easy and comfortable stay at an exceptional value. We are always ready to welcome you to our thoughtfully designed guest rooms and suites with plenty of room to work and relax. Free fiber-optic Wi-Fi throughout the hotel, meeting space, and 24 hour business center will keep you connected, and our pool and fitness center will help you stay on track with your exercise routine. Our courtesy shuttle will take you to companies such as Catamaran, Nielsen, and Zurich, as well as Woodfield Mall and Legoland or the Schaumburg Convention Center. Book your next meeting or event in our over 4500 square feet of meeting space! Gather in our vibrant lobby, or relax outside on our patio by the firepit. Start each day with our expansive free hot breakfast featuring plenty of healthy options. Come stay at the Fairfield Inn & Suites Chicago Schaumburg—the newest Marriott property in the area!
Recycling; electric car charging station; linen re-use program; LED lighting
Details / Other Expenses
|Check In:||2:00 pm|
|Check Out:||12:00 pm|
|Year of Last Renovation:||2016|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||108|
|Room Windows:||Windows Don't Open|
|Meeting Rooms:||2 |
|Meeting Space:||5375 sq. feet|
|Banquet Space:||Holds 400 people|
|Dist. to Food/Bars:|| 0.3 Mi |
|Dist. to 24hr Restaurant:|| 1.0 Mi |
|Dist. to Nearest Gym:|| On-site |
6a-11p; indoor pool with dedicated lap lanes
|Ownership:||Trivedi Hospitality| Policies / Expenses
|Typical Group Deposit:||50%|
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|State Tax:|| 6.00 Per Night|
|Occupancy Tax:|| 1.00 Per Night|
|City Tax:|| 8.00 Per Night|
|Food and Beverage Tax:||10.00%|
|Audio Visual Tax:|| 9.00%|
|Avg. Plated Lunch Cost:||30.00 Per Person|
|Avg. Buffet Lunch Cost:||27.00 Per Person|
|Avg. Boxed Lunch Cost:||23.00 Per Person|
|Avg. Plated Dinner Cost:||45.00 Per Person|
|Avg. Buffet Dinner Cost:||35.00 Per Person|
|Morning Break Cost:||17.00 Per Person|
|Afternoon Break Cost:||15.00 Per Person|
|Banquet Gallon of Coffee:||32.00 Per Person|
|Banquet Soda:|| 4.00 Per Person|
|Banquet Bottled Water:|| 4.00 Per Person|
|Banquet Hosted Bar:||15.00 Per Person/Per Hour|
|Banquet Reception w Hors d'oeuvres:||25.00 Per Person/Per Hour|
Amenities / Features Pet Friendly? Sorry, pets are not allowed.
Airport & Shuttle Information
O'Hare, 14 miles
Local Shuttle Info: 2 miles, 9-6 (or by reservation)
Airport Shuttle? Sorry
airport shuttle available.
Complimentary full hot buffet
About Fairfield Inn by Marriott
- Great value hotel with plenty of amenities
- Freebies include high-speed internet, Wi-Fi, parking, newspaper, coffee & tea, and a hot breakfast with eggs and sausage
- Business center with printing services
- Large suites with separate living, working, and sleeping areas
- Digital alarm clock with MP3
- Same-day dry cleaning service and laundry room
The Fairfield Inn by Marriott highlights above are subject to change without notice.