"Worse experience ever at a hotel!"
Overall Score1.0/ 5
I made reservations May 21 arriving June 7 for two nights. I received a confirmation (which I took with me) and the room was pre paid by my company. I figured everything was fine. I arrived for check in around 5:15 pm on the 7th and "Carrie" (don't know if it was her real name) told me she had no reservation for the 7th, but had me booked for the 8th and 9th. I showed her my confirmation email but frankly she didn't care what it said and told me she could not change anything on the reservation since it was prepaid. She informed me I had to call the number where I made the reservation and have them change it. I did what she told me (to this day I feel she was playing a game with me because of her grin the whole time) however, they said my reservation was for the 7 and 8th. I informed them the hotel had the wrong dates and wouldn't change it without it coming from them. The male I was talking to talked to his supervisor who said they just sent the reservation over, however, Miss Carrie, continued to say she didn't get it. After waiting and playing her game of no reservation and can't change the dates and never received the reservation (funny it showed up in my email right away). After almost 40 minutes of this game she was playing, I asked if I can have my manager call in to pay for the room for this night. Of course, (another game), she told me that they need a signed authorization form faxed to them before this can be done. At this time of trying to get checked in for over an hour, I ended up paying for room out of my pocket (even though it was pre paid). I was also told I had to call the number I called to make the reservation to cancel the 9th (remember, they had the correct dates of the 7 and 8, so how was I to cancel the 9th which the hotel only had). Finally after over one 1/2 hours I got to my room. The room was very clean and decent. However, Miss Carrie obviously wasn't done playing games, because she put me in the back of the hotel on the second floor and outside my door were five semi's parked, with at least two of them running constantly. This was very annoying and needless to say, I didn't get any sleep because the semi's started to leave at 3:30 am and were revving their engines and get the rigs ready to roll. I feel I was given the worse room in the place on purpose. The next morning I had to check out of my room (I could leave my belonging in the room) and check in again to get my pre paid room. I inquired how I was supposed to cancel the 9th reservation and lo and behold, the person at the desk in the morning was able to change it to one night. Oh my, the system was working!! Never, Never, Never will I stay or recommend this hotel to anyone. One last note, I watched all these men check in with no problem, hum, enough said.
09-Jun-2021 Verified Review, stayed from Mon Jun 07 to Wed Jun 09 2021 at a $82.99 average nightly rate.