Rochester Riverside Hotel

120 East Main St., Rochester, NY 14604 United States (USA) near Exit 17 (73) on I-390 (~3.1mi)
View Map Reservations: 1-800-760-7718
3 Star Property
43.1570594-77.6099716
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Average
3.5/5

Based on 234 guest reviews

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  • Outdoor pool at hotel
  • Airport shuttle available
  • Access to gym on-site
  • 460 sleeping rooms in hotel
  • 14 floors in property
  • 6 suites in property
  • Check in: 3:00 PM
  • Group score of 10.0/10

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local Attractions

Seneca Park Zoo, Rochester Riverside Convention Center, George Eastman House, GEVA Theatre, Rochester Summer Festivals; Strong Museum, Toronto Fast Ferry, Charlotte Beach, Kodak, Xerox, Bausch and Lomb

Verified Reviews of Rochester Riverside Hotel

Below are the verified reviews from guests that we have booked recently:
"Great Location"
Overall Score4.0/ 5
This hotel was probably pretty amazing back in the day, now it is showing its age. two of the four elevators still work, but because Rochester is not really a destination city the hotel wasn't busy so we were never waiting to use them. The pool says it is under repair but I doubt it will ever be fixed, too bad because it is on a roof and had a cool view. Staff is great and rooms are clean.
(Individual traveler, booked 1 room), from CA flag
28-Jul-2019 Verified Review, stayed from Sat Jul 27 to Sun Jul 28 2019 at a C$133.11 average nightly rate.
"Needs Improvement"
Overall Score3.0/ 5
Parking was supposed to be free and they tried to charge us 25 dollars, the bed was very uncomfortable it was so hard it felt like sleeping on a floor. When I reserved the room it was not the same price that my husband was given at the desk it was 30 dollars more. The only plus side was that we had a good view of the city. However my guests were not offered any upgrades.
(Individual traveler, booked 1 room), from US flag
24-Jul-2019 Verified Review, stayed from Sat Jul 20 to Sun Jul 21 2019 at a $125.00 average nightly rate.
"Rochester Riverside Poor."
Overall Score2.0/ 5
Hotel lobby smells, there is garbage in front of doors. Room was really old. Washroom needed major upgrades. Not worth the money.
(Individual traveler, booked 1 room), from CA flag
18-Jul-2019 Verified Review, stayed from Sun Jul 14 to Mon Jul 15 2019 at a C$77.86 average nightly rate.
"Bed Bugs"
Overall Score1.0/ 5
Bed Bugs!
(Individual traveler, booked 1 room), from US flag
30-Jun-2019 Verified Review, stayed from Sat Jun 29 to Sun Jun 30 2019 at a $110.16 average nightly rate.
"Peaceful"
Overall Score3.0/ 5
Hair in the bed.. Hair in the bathroom.
(Individual traveler, booked 1 room), from US flag
17-Jun-2019 Verified Review, stayed from Fri Jun 14 to Sat Jun 15 2019 at a $110.00 average nightly rate.
"Very Bad"
Overall Score1.0/ 5
Poor communication as to what was available to hotel occupant. Asked for adjoining room didn't get, promised pool was open Memorial Day was closed. Assured restaurant was open on weekends was closed, gate parking lot broken, unaware of restaurants in the area. Confusion at front desk difference answer from employees on the same day, unable to change rooms to a different card. Basic request unable to do. Overall we were extremely disappointed and felt we invited family to say for a wedding gathering and were embarrassed. I felt like I invited friends to my house and was very unprepared.
(Individual traveler, booked 1 room), from US flag
27-May-2019 Verified Review, stayed from Sun May 26 to Mon May 27 2019 at a $110.00 average nightly rate.
"Very Bad"
Overall Score1.0/ 5
Poor communication as to what was available to hotel occupant. Asked for adjoining room didn't get, promised pool was open Memorial Day was closed. Assured restaurant was open on weekends was closed, gate parking lot broken, unaware of restaurants in the area. Confusion at front desk difference answer from employees on the same day, unable to change rooms to a different card. Basic request unable to do. Overall we were extremely disappointed and felt we invited family to say for a wedding gathering and were embarrassed. I felt like I invited friends to my house and was very unprepared.
(Individual traveler, booked 1 room), from US flag
27-May-2019 Verified Review, stayed from Sun May 26 to Mon May 27 2019 at a $110.00 average nightly rate.
"We were pleased with the room."
Overall Score4.0/ 5
We were told breakfast was included with the room fee when we made the reservation. During check in we were told is wasn't included. We found out later there was a discount for breakfast at check in, when we asked later about it, we were told that because we hadn't done it at check in we were not eligible. This was poor service on your part!
(Individual traveler, booked 1 room), from US flag
15-Apr-2019 Verified Review, stayed from Fri Apr 12 to Sat Apr 13 2019 at a $116.54 average nightly rate.
"Great Stay"
Overall Score5.0/ 5
Staff was pleasant and helpful, the room was very clean and comfortable. Very enjoyable and convenient to the Riverside Conference Center.
(Individual traveler, booked 1 room), from US flag
01-Apr-2019 Verified Review, stayed from Sat Mar 30 to Sun Mar 31 2019 at a $94.61 average nightly rate.
"Bad customer service."
Overall Score1.0/ 5
Unprofessional Staffs
(Individual traveler, booked 1 room), from US flag
12-Mar-2019 Verified Review, stayed from Sat Mar 09 to Tue Mar 12 2019 at a $77.52 average nightly rate.
"Bad customer service."
Overall Score1.0/ 5
Unprofessional Staffs
(Individual traveler, booked 1 room), from US flag
12-Mar-2019 Verified Review, stayed from Sat Mar 09 to Tue Mar 12 2019 at a $77.52 average nightly rate.
"LOUD AND NOISY."
Overall Score1.0/ 5
I WOULD HAVE RECEIVED A REFUND, BUT SINCE I BOOKED THIS WITH A THIRD PARTY. THEY REFUSED TO REFUND. I HAD TO CALL SECURITY TWICE ONCE AT 1PM AND A SECOND TIME AT 2AM. I DID NOT GET ANY SLEEP. HOTEL PLANNER DID NOT DISCLOSE PARKING FEE. I HAD A FEE OF $16.50 TO PARK MY VEHICLE. I WILL NEVER BOOK A HOTEL WITH "HOTEL PLANNER EVER AGAIN " !!
(Individual traveler, booked 1 room), from US flag
12-Nov-2014 Verified Review
3.5 out of 5. Based on 234 guest reviews

Property Description

Beautiful Downtown Location on the Genesee River, connected by the Skyway to the Rochester Riverside Convention Center and over 100 shops, business and restaurants. Newly Renovated hotel. On site restaurant Roc Burger on Main. Over 30,000 square feet of flexible meeting space adjoined via an enclosed skyway to the Rochester Riverside Convention Center

Details / Other Expenses

Check In: 3:00 PM
Check Out: 11:00 AM
Year of Last Renovation: 2008
Floors: 14
Rooms: 460
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 460
Handicap Rooms:
Suites: 6
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 1 View Spaces
Meeting Space: 32000 sq. feet
Banquet Space: Holds 680 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 1.0 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 12p-1ca
FEMA Approved: Yes
Pool Info:
Outdoor Swimming pool. Seasonal hours TBD at this time.
Ownership: MCManagement
Policies / Expenses
Cancellation:
3:00 PM Individual, 30-Days Group
Nightly Parking: $6.0
Typical Group Deposit: 25%
Total Taxes: 14.00%
Total Misc Fees: $7.00 USD
(mandatory resort fees/taxes)
State Tax: 8.00%
Occupancy Tax: 6.00%
Food and Beverage Tax: 8.00%
Audio Visual Tax: 8.00%
Parking Fee: 17.00 Per Night
Porterage Fee: 3.50 Per Person
Rooms Wireless Internet Fee: 0.00 Per Day
Meeting Wireless Internet Fee: 0.00 Per Day
Meeting Wired Internet Fee: 0.00 Per Day
Food and Beverage Service Charge: 23.00%
Audio Visual Service Charge: 23.00%
Avg. Continental Breakfast Cost: 9.95 Per Person
Avg. Plated Breakfast Cost: 14.95 Per Person
Avg. Buffet Breakfast Cost: 14.95 Per Person
Avg. Plated Lunch Cost: 17.95 Per Person
Avg. Buffet Lunch Cost: 19.95 Per Person
Avg. Boxed Lunch Cost: 11.95 Per Person
Avg. Plated Dinner Cost: 28.95 Per Person
Avg. Buffet Dinner Cost: 32.95 Per Person
Morning Break Cost: 10.00 Per Person
Afternoon Break Cost: 91200.00 Per Person
Banquet Gallon of Coffee: 28.00 Per Person
Banquet Soda: 1.75 Per Person
Banquet Bottled Water: 3.00 Per Person
Banquet Hosted Bar: 28.00 Per Person/Per Hour
Banquet Reception w Hors d'oeuvres: 49.00 Per Person/Per Hour

Amenities / Features


  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Bus parking
  • Central location
  • Charge for early check out
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Laundry facilities
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Radio in room
  • Restaurant
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

ROC - Approximately 10-15 minutes from hotel, Airport Shuttle service available

Local Shuttle Info: Airport shuttle service available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
Small pets. Up to 50 lbs $50 pet fee. Non refundable

Parking Info

Parking is $17.

Internet / WiFI

WIFI is complimentary throughout the hotel.

Previously known as:
Radisson Hotel Rochester Riverside, Radisson Riverside, Radisson Rochester Riverside, Rochester Radisson Riversdie Hotel

Group vs. Individual Rates at Rochester Riverside Hotel

Rate fluctuations of Rochester Riverside Hotel

The graph above is trends of room rates for both group/meeting rates and the lowest online individual prices we could find at the time the group/meeting bid was placed. The most competitive group/meeting rate displayed is 46.2% in the month of March 2019 and the highest average individual rate is $221 in the month of March 2019. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Rochester Riverside Hotel in a month when rates are lower.

Meeting Rooms and Banquet Rooms at Rochester Riverside Hotel

Below are the meeting, banquet, conference and event spaces at Rochester Riverside Hotel.

Feel free to use the Rochester Riverside Hotel meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Rochester event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Grand Ballroom 170 x 48 x 14 8160679/----340------51/41906816--
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Grand Ballroom

Our Grand Ballroom is the 2nd largest ballroom is Rochester. One portion is hardwood/dance floor - remaining sessions are carpet. The room is accessible off our 3500 sq foot mezzanine. Access to allow for vehicles not exceeding 6' in height.
Room Type:
Ballroom
Total Size:
8160 Sq. Mi
Dimensions:
170 x 48 x 14 Ft.
Floor Level:
2
Power Outlets:
10
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Half Day Rental:
$2500.00 USD
Full Day Rental:
$5000.00 USD
Evening Rental:
$7500.00 USD
24 Hr. Hold Rental:
$7500.00 USD
Photo of Grand Ballroom

FAQs about Rochester Riverside Hotel

What time is check in?

Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00 AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Rochester Riverside Hotel have?

There are 460 sleeping rooms in the hotel.

Is there any meeting space at Rochester Riverside Hotel?

Yes, they have 1 meeting room that can support various table layouts.

What parking is available at Rochester Riverside Hotel?

Parking is $17.

How much does internet cost?

WIFI is complimentary throughout the hotel.

Is there a gym at Rochester Riverside Hotel?

Yes, there is a gym/fitness area available on-site at the property.

Is there a pool at Rochester Riverside Hotel?

Yes, there is a pool on-site at the property. Outdoor Swimming pool. Seasonal hours TBD at this time..

Testimonials:

Testimonials icon
"Thank you for your follow up. Everything worked out just great. All enjoyed the Microtel and they were very accomodating and pleasant to work with. Your service was excellent and made the entire process for guests very easy. It eliminated the need for the guests to have to find or choose a property on their own. Location and price was set for them all they had to do was register!!! Thank you again and I informed all guests of your site and highly recommend for any future gatherings." G.B. - Danbury, CT

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