We are located off of I-43 exit 92, Historic Downtown Cedarburg, Port Washington Harbor & Marina, Fire Ridge Golf Course, Luxembourge Heritage Museum, The Family Farm, Marcus Cinema, Circle B bowling and Rec, Skateland, Hawthorne Hills Golf Course, Riveredge Nature Center, Pioneer Village, Covered Bridge Park, Harrington Beach State Park, Milwaukee Ale House, Flipside Cafe and Grill, The Charcoal Grill, The Chancery, The HIghland House, Creme & Crepe Cafe, Beanies, Newport Shores, Tomaso's, Starbucks, Dairy Queen, McDonalds, Culvers, Java House, Noodles& Co., Subway, Qdoba, Big Apple Bagels, Cousins, Hefners, The Java Dock, Out and Out, Fiddle Heads, Alterra
Verified Reviews of Comfort Inn & Suites Below are the verified reviews from guests that we have booked recently:
Overall Score3.0/ 5
The hotel lobby is very small. There was pretty large group get together and there was no room for our party to lounge in the hotel lobby d/t the other event going on. Some of the parents decided to get dinner together and bring back to the hotel. When we arrived back at the hotel to eat in the lobby around 10:30pm, once the other group left to their rooms which was about(30 35 people). We were told by the lady behind the desk that the lobby area is closed after 11am and the staff member that works 11 7am would be arriving soon and is a real stickler about adhering to the lobby close time. There are no signs indicating this and nor was my party made aware of this "rule" in advance. I have never heard of a lobby area in a hotel being closed after a certain hour for so called "quite time". We were all adults 35 and over in this small lobby area, about maybe 10 of us male and female eating our dinner and talking not being loud or disruptive. The employee who came in for the 11 7 shift was a male and looked to be of Indian descent, he approached us as we set eating in the dinning area, looking at his watch on his wrist and stated that the lobby area closes at 11pm and it is now 11:15pm. He was rude and cold and did not even crack an smile. I did not appreciate his attitude or disposition as he approached other adults who were not being loud or disruptive. Not to mention there were about five other guys standing around in the lobby of his same ethnicity who he was socializing with. I am very disappointed in how me and my fellow travelers of my group were treated and that this so called "lobby rule" was not disclosed to me prior to me booking this hotel, because I definitely would have chosen another location. In addition, before we convened upstairs to our rooms one of the guest traveling with me asked for additional washcloths and towels for the morning and she was told by this same curt male employee that their were no additional towels available and they probably would not have any more by the morning. SERIOUSLY! I have never in my life heard of such nonsense before. Very disappointing. The response should have been, "we don't currently have any available clean towels, however, I will be sure to get some to your room 1st thing in the morning", that is what good customer service looks and feels like and our party received none of that at this hotel. Very disappointed and definitely wont be back!
23-May-2017 Verified Review, stayed from Sat May 20 to Sun May 21 2017 at a $129.00 group rate.
"Smoking in Hotel Rooms Is Against the Law!"
Overall Score2.0/ 5
My family stayed at the Comfort Inn in Grafton while visiting from out of state for my cousins wedding. After we checked in late Friday night, I noticed a very strong odor coming from the adjoining room. I called the front desk and told them I thought the person next door was smoking. The night manager took my complaint, but didn't seem to make anything of it. The next morning when the odor came back, we had to stuff towels under the bottom of the adjoining door because the smell was so strong. I contacted the front desk and asked for a new room due to the neighbor smoking. The desk clerk was appalled that someone would be smoking and asked which room number. She explained the hotel was full and I couldn't be moved. She promised to check it out right away. Upon further follow up she told me no one in room 319 was smoking, when I specifically told her twice the smoker was in 316 adjoined to my room 318, not the person across the hall. Again nothing done. On my final attempt Saturday afternoon, the desk clerk (the third one), told me the lady does smoke outside and that's just the odor that follows her. And that unless they caught her in the act of smoking there was nothing they could do, their hands were tied. At this point, I thought I would just talk to the lady myself, but alas she had a do not disturb sign on her door at this point and would not answer my knocks. I was completely in the right in this situation, but instead of anyone helping my family out, we had to deal with someone breaking the law and inflicting unhealthy conditions upon us. On my final morning, I got my FULL bill, paid it and will likely never return to another Comfort Inn again. Very dissatisfied, which is a shame because they did have a nice pool area.
28-Oct-2016 Verified Review, stayed from Fri Oct 21 to Sun Oct 23 2016 at a $139.00 group rate.
Customer Reviews of Comfort Inn & Suites
Our Comfort Inn & Suites hotel in Grafton, WI will help you get rested and ready for anything. Our smoke-free hotel is near Lake Michigan, Cedarburg Cultural Center, Cedar Creek Settlement, Concordia University Washington and Port Washington. Each guest at our pet-friendly hotel can enjoy our free breakfast, free WiFi, indoor heated pool and a hot tub, exercise room, free weekday newspaper and laundry facility. Each guest room comes equipped with an HDTV, refrigerator and microwave. Our Choice Privileges program will allow you to earn rewards points that can be used for free nights at our hotels. *Some amenities may require additional costs.
Details / Other Expenses
|Year of Last Renovation:||2015|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||67|
|Rooms with 1 Bed:||26|
|Rooms with 2 Beds:||41|
|Room Windows:||Windows Don't Open|
|Meeting Rooms:||1 View Spaces|
|Meeting Space:||576 sq. feet|
|Dist. to Food/Bars:|| 0.3 Mi |
|Dist. to 24hr Restaurant:|| 2.0 Mi |
|Dist. to Nearest Gym:|| 0.3 Mi |
Pool opens at 7 in morning and close at 10 at night for kids and 12 at midnight for adults. We have Indoor Pool and Hot Tub.
|Ownership:||Mequon Investment Group LLC| Policies / Expenses
24 hrs for individual/ 30 days for groups depending on the date of booking
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|State Tax:|| 5.60%|
|City Tax:|| 7.00%|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
pets are welcomed there is a pet policy form to be filled out at check in and a cost of $20 per pet per night. The pet must also be kept in a kennel when guest is out of the room.
Airport & Shuttle Information
Milwaukee General Mitchelle Airport, 30.17 Miles, No Shuttle avalibility, $40.00 one way taxi
Local Shuttle Info: Ozaukee Shared Ride Taxi service, Mon-Fri 6am-9pm, Sat 8:30am-6pm, Sun 8am-12pm, All of Ozaukee County, Ranging from $2.25- $6.50, One child 5 and under rides free accompanied by an adult. Any additional children ride at the student rate.
Airport Shuttle? Sorry
airport shuttle available.
We serve Free Hot Continental Breakfast everyday from 6.30 to 9.30 in morning that includes Coffee, 2 types of Juice, 3 types of Fruits, 2 types of Breads, 3 types of Cereals, 2 types of Waffles, Assorted yogurts, 2 types of Bagels, Hot Chocolate, Hot meat that include Sausages, Scrambled Eggs, Dannishes Pastry, 2 types of Muffins and a lot more.
enough number of Free parking space is available at our hotel.
Internet / WiFI
We have Free High Speed internet access all over the place in our hotel whether you are in rooms, breakfast area, Fitness center or in pool.
About Comfort Inns
- Hot breakfast items with two waffle flavors, meat, and eggs
- Free high-speed internet access and daily newspaper
- Flat-panel TV's in each room
- Pool and/or exercise facilities available based on location
- Spacious seating areas in the lobby
The Comfort Inns highlights above are subject to change without notice.
Baymont Inn & Suites, Comfort Inn