"Nightmare Hotel !"
Overall Score1.0/ 5
Horrible ! My two grown daughters and myself traveled from Texas to Tupelo for an unexpected family funeral. From check in to check out this was the worst experience I have ever had at a hotel in my 66 years. At check in, I was forced to call the police to deal with the abuse and refusal to give me my room keys to two rooms I had already paid for in advance. The female checking me into the hotel was verbally abusive, cursing at me, screaming at me and refusing to return my debit card and driver's license. When we did receive our keys, one of the keys did not work and we had to be given another room. The rooms were booked as "Non Smoking", as I am highly allergic to cigarette smoke, my room reaked of smoke, management refused to do anything, stating the room was non smoking, it did not matter what it smelled like. I suffered a headache constantly during my time in the room even after purchasing febreeze and spraying constantly. Two lamps in the room did not work, the hair dryer did not work and the refrigerator in both rooms did not work even when turned on MAX. Oh yes, the ice machines did not have any ice. The couch was torn, with visible dirt and stains, who can only imagine what the stains were from, UCK ! During our last night stay, Saturday night, a homeless lady pushed her shopping cart in front of the rooms all night, occasionally trying to open my door, I could see her from my window. My room was by the stairwell which was where she decided to deposit her trash, cart and dirty clothing. When I stepped out of my room on Sunday morning, I was digusted to find dirty toilet paper, covered with a brown substance. On check out I asked the management if they were aware this lady was outside of hotel and they responded with a lack of concern, no. Also during the last night of our stay in the "Hotel from Hell", two people were outside my daughter's room fighting at three in the morning; I took my dog out to potty for the last time prior to going to bed and I encountered a man standing in his doorway, in nothing but his underware smiling at me. I rushed into my room and locked my door, fearing for my safety and the safety of my two grown daughters in the next room ! The rooms were nonrefundable or we would have gone to another hotel ! I did not have extra funds, or we would have left. The management was called several times to report these issues, but no one answered. We were trapped with rude, abusive staff, in unsafe surroundings ! Be AWARE, DO NOT EVER stay in this Inn, you will have nightmares !
18-Apr-2021 Verified Review, stayed from Thu Apr 08 to Sun Apr 11 2021 at a $73.32 average nightly rate.