911 Brooks Ave., Rochester, NY 14624 United States (USA)
View Map Reservations: 1-800-881-1523
3.0 Star Airport Hotel in Monroe County
Check availability

Based on 371 guest reviews

Show Guest Reviews
  • Includes an indoor pool
  • Airport shuttle provided
  • Fitness + Health Center
  • 279 rooms in property
  • 2 floors in property
  • Check-out: 12:00 NOON
  • Groups & Meetings rating of 7.5/10
  • 6 conference rooms in property

Check Current Prices

Room Types

Check Rates1 King Bed + Sofa Bed Room Free Breakfast Free WiFi
Check Rates1 King Bed Accessible Room
Check Rates1 King Bed Room Free Breakfast Free WiFi
Check Rates1 Queen Bed Suite Free Breakfast Free WiFi Kitchen
Check Rates2 Queen Beds + Sofa Bed Room Free Breakfast Free WiFi
Check Rates2 Queen Beds Room Free Breakfast Free WiFi
Check RatesRoom 1 King Bed
Check RatesRoom 2 Queen Beds
Check RatesSuite 1 Queen Bed

Local Attractions

Rochester Museum and Science Center, Rochester Museum of Play, Genesee Valley Country Museum, ESL Sports CenterErie Canal, George Eastman Museum, Susan B Anthony House, University of Rochester, Blue Cross Arena, Strong Memorial Hospital, Total Sports Experience, Bowling Centers, Outlet Mall

Verified Reviews of Ramada Plaza Rochester Airport

Below are the verified reviews from guests that we have booked recently:
Overall Score3.0/ 5
Went with a group. I was the last one to check in, they had no idea who I was. (The person who signed the contracts and made all arrangements.) Front desk guy had great customer service. Told us that kitchen and room service was open till 11pm. They "just decided they were going to start closing at 10pm". Free breakfast buffet was included in our room price. The breakfast area was to open and be ready by 6am, our team had to leave by 7am, staff was confused and not ready at 6am. We had to order food and some of the team and parents did not get there food before we had to leave. ( What food we got was really good.) The next day they were ready. There was not a fridge or microwave or or table. They had a beautiful pool area but that was closed due to updates. We would not have booked our group if we would have known the pool would be unusable. Great staff just a lot of miscommunication.
(Group coordinator, booked 10 rooms), from US flag
01-Feb-2016 Verified Review, stayed from Fri Jan 29 to Sun Jan 31 2016 at a $71.00 group rate (20% discount).
"Do Not Stay Here"
Overall Score1.0/ 5
We booked the Holiday Inn Rochester initially through Hotels.com. I subsequently connected with Tricia Kolb at the Holiday Inn itself and set up a block booking and contract. We are a sport team and parents of the players individually contacted the hotel to book rooms within our block. Upon arrival at the hotel the booking records were a disaster. While I understand the concept of "run of the house," we were told that we would have non smoking rooms that were capable of sleeping four people. Instead, we arrived to be told that they only had king bed rooms (sleep 2) left. I spent 1.5 hours with the frazzled front desk staff sorting things out all over again and even then, we had families who were in rooms that did not match their requested needs. There were no senior managers on site and the poor staff were dealing with our team plus two others, all of whom had botched up bookings. At one point here were literally 60 people from three sport teams in the lobby upset. The staff called Tricia Kolb, their manager, at home and she refused to come in. She spoke with me on the telephone and was extremely rude, saying we got what we contracted for. The staff tried to compensate me for our troubles by handing out free liquor tickets for use in their bar. Once people got to their rooms, things didn't get any better. Three rooms had dust so thick on the surfaces that someone had written "clean me," on a desk top. The pull out beds in two rooms had no bedding and the beds were filled with crumbs. We asked to have the rooms serviced and four hours later at 11:00 PM this had still not been done. Our families ended up making up their own beds. Across the two days of our stay, several of our families had rooms that were never serviced (e.g. no beds made, no towels replaced, etc.). We also had a bizarre situation wherein at 10:00 PM a maid, with no knock, let herself into one of our rooms (the guests where in it) using her passkey. When questioned as to what she was doing, she indicated that she was their to replace the towels but had no towels with her. We suspect that she may have been attempting to enter the room for the purposes of pilferage. Rodents and insects were also a problem. On two occasions we observed mice in the restaurant. In addition, a very large black spider descended from the room of the meeting room we were using for a team meal right in the middle of dinner. As a sport team manager, I have booked hundreds of hotel rooms at facilities all over North America. This is without a doubt the worst run establishment I have ever encountered. Service was atrocious and the facility was old, rundown and not clean.
(Group coordinator, booked 14 rooms), from US flag
11-Nov-2015 Verified Review, stayed from Fri Nov 06 to Sun Nov 08 2015 at a $116.00 group rate (20% discount).
Overall Score2.0/ 5
Very disappointing stay for our group. The rooms were not equipped with hair dryers (as advertised) or trash cans. The rude staff at the front desk treated the callers for hair dryers with disrespect stating "it's right there on the wall if you just look". When the staff actually looked into it, they realized they were all removed due to renovation. It would have been courteous to inform me when booking this big group that renovations were being done. The wing floors were a mess and wires hanging down from the ceiling. The bathroom floors were sticky and some toilets had to be repaired by the guests. A BIG factor in booking this hotel was the dining amenity, only to find mice in the bar/grill the night of our stay. Needless to say, eating breakfast was not going to happen for our group.
(Meeting planner, booked 21 rooms), from US flag
12-Oct-2015 Verified Review, stayed from Fri Oct 09 to Sat Oct 10 2015 at a $116.00 group rate (20% discount).
Overall Score4.0/ 5
Very quiet, food was super and the staff was great.
(Individual traveler, booked 1 room), from US flag
06-May-2014 Verified Review, stayed from Mon May 05 to Wed May 07 2014 at a $107.50 average nightly rate.
"Not a bad place for a group"
Overall Score4.0/ 5
Had a few problems at check-in and with the room itself, but everything was taken care of promptly. Good breakfast. Nice pool. Great for group accommodations.
(Group coordinator, booked 15 rooms), from US flag
10-Feb-2014 Verified Review, stayed from Thu Feb 06 to Sat Feb 08 2014 at a $100.00 group rate.

Customer Reviews of Ramada Plaza Rochester Airport

0.0 out of 5. Based on guest reviews

Property Description

Welcome to the Ramada Plaza Rochester New York Airport, your ideal choice for Rochester hotels in Rochester New York. The Ramada Plaza Rochester Airport provides lodging near the University of Rochester, Rochester Institute of Technology, George Eastman House and a host of community colleges. Situated only minutes from Downtown Attractions like the Blue Cross Arena, Frontier Field and Strong National Museum of Play. For comfort and convenience, no other Rochester hotel matches our level of comfort or unwavering commitment to guest service. From queen or king rooms to executive guestrooms to suites, with approximately 10,000 square feet of flexible meeting space, the Inn Rochester Airport is the ideal spot for family getaways or business meetings. Enjoy the comfort and convenience for all your needs at the Ramada Plaza Hotel Rohester Airport. Discover the real charisma of Rochester while lodging at the newly renovated Inn Rochester Airport conveniently located just minutes from the Rochester International Airport (ROC). Whether traveling to relax in the largest indoor heated pool in Rochester or on business, we are here to cater to all of your needs and guarantee complete satisfaction. We are proud to offer you 205 Guestrooms, 70 Executive Rooms and 4 Suites to fit the needs of all travelers. Inn Rochester Airport welcomes your furry friends and is proud to be pet friendly. Please advise the agent at time of booking.

Details / Other Expenses

Check In:3:00 pm
Check Out:12:00 NOON
Year of Last Renovation:2007
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:200
Handicap Rooms:6
Rooms with 1 Bed:100
Rooms with 2 Beds:100
Room Windows:Windows Don't Open
Cleaning Frequency:Daily
Meeting Rooms:6 View Spaces
Meeting Space:10000 sq. feet
Banquet Space:Holds 320 people
Dist. to Food/Bars: 0.5 Mi
Dist. to 24hr Restaurant: 0.5 Mi
Dist. to Nearest Gym: 1.0 Mi
Lounge/Bar Hours:11AM-2AM
Pool Info:
Indoor heated Pool, 1ft to 9 ft deep, 30X60.Hours of Operation: Mon. - Thurs. 6 am- 9pm, Friday 6 am-10 pm, Sat 8am-10 pm, Sun. 8 am-9pm.
Ownership:FMB Hotels Corp
Policies / Expenses
Individual 6pm day of arrival. Group 30 days
Nightly Parking:$00
Typical Group Deposit:$200 - $2000
Total Taxes:14.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
State Tax: 8.00%
Occupancy Tax: 6.00%
City Tax: 0.00%
Country Tax: 0.00%
VAT: Value Added Tax: 0.00 VAT % Inclusive
GST: Goods and Services Tax: 0.00 GST %
PST: Provincial Sales Tax: 0.00 PST %
Food and Beverage Tax: 0.00%
Audio Visual Tax: 0.00%
Other Tax: 0.00%
Resort/Hotel Fee: 0.00 Per Night
Parking Fee: 0.00 Per Night
Cleaning Fee: 0.00 Per Night
Porterage Fee: 0.00 Per Item
Gym Fee: 0.00 Per Day
Spa Fee: 0.00 Per Day
Shipping Handling Fee: 0.00 Per Item
Additional Person Fee: 0.00 Per Person
Rooms Wireless Internet Fee: 0.00 Per Day
Rooms Wired Internet Fee: 0.00 Per Day
Meeting Wireless Internet Fee:150.00 Per Day
Meeting Wired Internet Fee:150.00 Per Day
Meeting Power Surcharge Fee: 0.00 Per Night
Additional Room Fees: 0.00 Per Night
Food and Beverage Service Charge:18.00%
Banquet Labor Fees: 0.00 Per Hour
Banquet Bartender Fees: 0.00 Per Hour
Avg. Continental Breakfast Cost: 8.00 Per Person
Avg. Plated Breakfast Cost: 8.00 Per Person
Avg. Buffet Breakfast Cost: 9.00 Per Person
Avg. Plated Lunch Cost:10.00 Per Person
Avg. Buffet Lunch Cost:11.00 Per Person
Avg. Boxed Lunch Cost:12.00 Per Person
Avg. Plated Dinner Cost:18.00 Per Person
Avg. Buffet Dinner Cost:15.00 Per Person
Morning Break Cost: 9.00 Per Person
Afternoon Break Cost: 9.00 Per Person
Banquet Gallon of Coffee: 2.50 Per Person
Banquet Soda: 2.50 Per Person
Banquet Bottled Water: 2.50 Per Person
Banquet Hosted Bar:75.00 Per Night

Amenities / Features

Pet Friendly? Yes! Pets are allowed.
Refundable $50 Pet Deposit after room inspection. Pets must not exceed 65lbs.

  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Bus parking
  • Central location
  • Clothes drying
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Ironing facilities
  • Jacuzzi
  • Jogging path
  • Laundry facilities
  • Laundry valet service
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Restaurant
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

Greater Rochester International Airport. 1/4 Mile. Complimentary Transportation to an from.

Local Shuttle Info: 24 hours Airport Shuttle

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

Breakfast can be included in the rate

Parking Info

Complimentary Parking

Internet / WiFI

Complimentary Wi-Fi

About Ramada

  • Free high-speed wireless internet access in the U.S. and Canada
  • San Francisco Soap company bath amenities
  • Conference meeting spaces available based on location
  • Ramada Limited Hotels offer free breakfast and swimming pools
  • Ramada Hotels offer on-site restaurants or a-la-carte food services
  • Ramada Plaza Hotels are located near major city centers and airports. They also offer a vaariety of on-site restaurants and lounges, conference space and banquet facilities

The Ramada highlights above are subject to change without notice.

Previously known as:
Holiday Inn Rochester Airport, Lexington Hotel – Rochester Airport, Lexington Hotel Rochester Airport

Seasonality of Hotel Rates at Ramada Plaza Rochester Airport

Rate fluctuations of Ramada Plaza Rochester Airport

The graph above is seasonality of room rates for both our group rates and the lowest online individual rates our rate checker could find at the time the group bid was placed. The best group rate shown is 39.0% in June 2015 and the highest average individual rate is $159 in the month of May 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Ramada Plaza Rochester Airport in a month when rates are lower.

Similar hotels close by

View Now
Exterior of Staybridge Suites
Staybridge Suites ~1.14 Miles away

Meeting Rooms and Banquet Rooms at Ramada Plaza Rochester Airport

Below are the meeting, banquet, conference and event spaces at Ramada Plaza Rochester Airport.

Feel free to use the Ramada Plaza Rochester Airport meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Rochester event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
Banquet Space Layout
Crescent Tables Layout
Classroom Meeting Layout
Hollow Square Table Layout
U Shape Meeting Layout
Boardroom Meeting Space
Convention Booth Layout
Theater Layout
Reception Desk for Meeting
Registration Desk for Meeting
Ballroom 84 x 49 x 10 4116256/320192260--------/--400300--
Close This


Room Type:
Total Size:
4116 Sq. Mi
84 x 49 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
Natural Light?:
Built In Screens?
Built In Stage?
Built In A/V?
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • WIFI Internet
  • Podium
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Half Day Rental:
$1500.00 USD
Full Day Rental:
$3000.00 USD
Evening Rental:
$1500.00 USD
24 Hr. Hold Rental:
$4000.00 USD
20 x 49 x 10 98048/56363018------/--10048--
Close This


Room Type:
Ballroom Section
Total Size:
980 Sq. Mi
20 x 49 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
Natural Light?:
Built In Screens?
Built In Stage?
Built In A/V?
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • WIFI Internet
  • Podium
  • Microphone
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Half Day Rental:
$400.00 USD
Full Day Rental:
$800.00 USD
Evening Rental:
$400.00 USD
24 Hr. Hold Rental:
$1000.00 USD

Testimonials: Why use Hotel Planner?

Testimonials icon
"It has been great, just put in the all my information and wait for the bids to come. I didn't have to spend hours driving around town to get quotes. I give your site an A+!" A.R. - Schaumburg, IL

Learn More Check Rates