Verified Reviews of Staybridge Suites Below are the verified reviews from guests that we have booked recently:
Overall Score3.0/ 5
We booked this hotel months ago for my daughters wedding. Had several family members staying here. I had been in touch with the sales manager for months. Close to the wedding, I asked her if she could please make sure that the bride/groom's suite could be cleaned late after they left for the wedding. She assured me that would be no problem. When I left to head to salon at 8 am on wedding day, I stopped at the front desk(to not a very friendly worker) and made sure they had that request. They didn't, but she made a note on a notepad. I also asked her for someone to fix our TV that didn't work Friday night. When my husband got back Saturday from playing golf, room wasn't cleaned and TV still wasn't fixed. When he left for wedding around 5, he asked the front desk to please clean his room and also again to please fix our TV! Well, when we(the parents of the bride) and the bride and groom returned from the wedding reception after midnight, neither rooms had been cleaned! Not a great end to a perfect day. We were all exhausted and had no clean towels and a messy room! When we checked out the next morning we expressed our concerns and were told that housekeeping wasn't usually available on weekends since its an Extended Stay hotel. Okay, so I may have missed that, but when we both made several special requests, No one told us this! They all assured it would be taken care of. They should have let us know. And I def think they should have made a special exception when I had requested it several times for the bride/groom. You had five men getting ready in that room. There was empty food containers, beer cans etc not to mention they had no clean towels! Just a not pleasant hiccup on what otherwise was a perfect weekend. Just not good customer service and never really got an apology. Even from the head of housekeeping. Very disappointed. 29-Apr-2018 Verified Review, stayed from Sat Apr 28 to Sun Apr 29 2018 at a $119.00 group rate (11% discount).
Response from Management on 01-May-2018:
Customer Reviews of Staybridge Suites
Located in the Lake Charles, Louisiana, the newly built Staybridge Suites®Lake Charles hotel is a short distance from the fun and festivities of downtown Lake Charles.During your stay in Lake Charles, LA we invite you to relax. Whether you are staying with us for work or play we hope to make your experience truly memorable. The Staybridge Suites Lake Charles is only five minutes from the Golden Nugget Casino. Here you can enjoy your time with premier shopping, golf, swimming or relaxing in the spa.Our rooms include full kitchens and we offer a complimentary full breakfast buffet each morning. The outdoor pool, grilling area, and half basketball court is great for relaxing and free laundry facilities are ideal for extended stays.
Details / Other Expenses
|Check In:||3:00 PM|
|Check Out:||11:00 AM|
|Year of Last Renovation:||2017|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||106|
|Room Windows:||Windows Don't Open|
|Dist. to Food/Bars:|| 1.0 Mi |
|Dist. to 24hr Restaurant:|| 1.0 Mi |
|Dist. to Nearest Gym:|| On-site |
|Pool Info:||Outdoor pool.|
|Ownership:||Q Hotels| Policies / Expenses
24 hours prior to arrival.
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
Amenities / Features Pet Friendly? Sorry, pets are not allowed.
Airport & Shuttle Information
Lake Charles Regional Airport500 Airport Blvd Lake Charles, LA 706076.7 miles
Local Shuttle Info: Not available.
Airport Shuttle? Sorry
airport shuttle available.
Complimentary breakfast every morning.
No charge for parking. Self parking only.
Internet / WiFI
About Staybridge Suites
- Extended stay property with a fully-equipped kitchen and a full-size refrigerator with ice maker and microwave oven
- All spacious suites also include a toaster, dishwasher, storage areas, and a cooktop stove
- Free high-speed internet access with ample workspace
- Complimentary fitness facility, laundry room, and business center open 24/7
- Pet-friendly services
- The Social Tuesdays - Thursdays offers free food and beverages
- Great outdoor spaces: The Patio and The Backyard. At participating locations, enjoy Wednesday night BBQs
- Free hot breakfast buffet serving waffles, fruits, and yogurt
- Wolfgang Puck Coffee
- The Pantry convenience store sells easy meals, snacks, and drinks 24-hours a day
The Staybridge Suites highlights above are subject to change without notice.