EXCELSIOR HOTEL

45 West 81st St., New York, NY 10024 United States (USA)
View Map Reservations: 1-800-230-4134
3.5 Star Downtown Hotel in New York County
40.78295-73.97385
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Very Good
4.0/ 5

Based on 1542 guest reviews

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  • The Avg. Group Discount is 20.9%!
  • Gym is available on property
  • 200 rooms in property
  • 16 floors in hotel
  • 82 suites in hotel
  • Check-out: 12:00PM
  • Group booking rating of 10.0/10

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Room Types

Check RatesCity View 2 Double Suite 470 Sf Corporate Discount Includes Business and Fitness Center Accessible U
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Check RatesCity View 2 Double Suite 470 Sf Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesCity View King Suite 470 Sf Corporate Discount Includes Business and Fitness Center Accessible Usa T
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Check RatesCity View King Suite 470 Sf Includes Business and Fitness Center Accessible Usa Today
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Check RatesCity View King Suite 470 Sf Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesCity View King Suite 470 Sf Summertime Sale 25pct Off Includes Business and Fitness Center Accessibl
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Check RatesCity View Queen Suite 470 Sf Corporate Discount Includes Business and Fitness Center Accessible Usa
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Check RatesCity View Queen Suite 470 Sf Includes Business and Fitness Center Accessible Usa Today
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Check RatesCity View Queen Suite 470 Sf Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesCity View Queen Suite 470 Sf Summertime Sale 25pct Off Includes Business and Fitness Center Accessib
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Check RatesClassic Room 1 Queen Bed
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Check RatesCourtyard King Suite 470 Sqf Corporate Discount Includes Business and Fitness Center Accessible Usa
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Check RatesCourtyard King Suite 470 Sqf Includes Business and Fitness Center Accessible Usa Today
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Check RatesCourtyard King Suite 470 Sqf Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesCourtyard King Suite 470 Sqf Summertime Sale 25pct Off Includes Business and Fitness Center Accessib
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Check RatesDeluxe Room
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Check RatesDouble Room 2 Double Beds
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Check RatesMuseum King Suite 470 Sq Ft Corporate Discount Includes Business and Fitness Center Accessible Usa T
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Check RatesMuseum King Suite 470 Sq Ft Includes Business and Fitness Center Accessible Usa Today
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Check RatesMuseum King Suite 470 Sq Ft Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesMuseum King Suite 470 Sq Ft Summertime Sale 25pct Off Includes Business and Fitness Center Accessibl
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Check RatesMuseum Vw 2 Double Suite 470sf Corporate Discount Includes Business and Fitness Center Accessible Us
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Check RatesMuseum Vw 2 Double Suite 470sf Includes Business and Fitness Center Accessible Usa Today
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Check RatesMuseum Vw 2 Double Suite 470sf Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesMuseum Vw 2 Double Suite 470sf Summertime Sale 25pct Off Includes Business and Fitness Center Access
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Check RatesMuseum Vw King Suite 470 Sf Corporate Discount Includes Business and Fitness Center Accessible Usa T
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Check RatesMuseum Vw King Suite 470 Sf Includes Business and Fitness Center Accessible Usa Today
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Check RatesMuseum Vw King Suite 470 Sf Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesMuseum Vw King Suite 470 Sf Summertime Sale 25pct Off Includes Business and Fitness Center Accessibl
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Check RatesMuseum Vw Queen Suite 470 Sf Corporate Discount Includes Business and Fitness Center Accessible Usa
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Check RatesMuseum Vw Queen Suite 470 Sf Includes Business and Fitness Center Accessible Usa Today
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Check RatesMuseum Vw Queen Suite 470 Sf Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesMuseum Vw Queen Suite 470 Sf Summertime Sale 25pct Off Includes Business and Fitness Center Accessib
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Check RatesStandard City View 2 Queen Bqn2 Corporate Discount Includes Business and Fitness Center Accessible U
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Check RatesStandard City View 2 Queen Bqn2 Includes Business and Fitness Center Accessible Usa Today
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Check RatesStandard City View 2 Queen Bqn2 Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesStandard City View 2 Twin Btwn Corporate Discount Includes Business and Fitness Center Accessible Us
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Check RatesStandard City View 2 Twin Btwn Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesStandard Museum Vw 2 Twin Atwn Corporate Discount Includes Business and Fitness Center Accessible Us
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Check RatesStandard Museum Vw 2 Twin Atwn Includes Business and Fitness Center Accessible Usa Today
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Check RatesStandard Museum Vw 2 Twin Atwn Stay Longer and Save Promo 10 15% Off Best Available Rates Includes
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Check RatesSuperior Double Room 2 Double Beds
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Local Attractions

Museum of Natural History, Central Park West, Minutes away from Times Square

Summary of Verified Reviews

Summary of 2,088 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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81
Very Good

Very good boutique hotel. Close to Museums. Good for sightseeing and close to the city center. Professional staff and clean rooms. Stylish Hotel. Popular among families.

“Close to museums and central park” “Interior is classy and warm”

Good Overall Ranking Top 34% in city
Excellent Boutique Hotel Top 1% in city
Excellent City Hotel Top 1% in city

Good to know

  • Near city centre

    “Central Park on the doorstep” “Close to museums and central park”

  • Close to public transport

    “Excellent near subway station and bus lines” “Next to Central Park, subways, and museums”

  • Wonderful sightseeing

    “Museum on your doorstep” “Ease of access to museums”

  • Very quiet

    “Our stay was quiet and very clean” “Good and tranquil location”

Review highlights

Location

98/100
1067 reviews

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Great nearby restaurants and bars with excellent excursions. Parking is good and affordable.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

74/100
724 reviews

Friendly and professional service, with outstanding housekeepers and bar staff. Reception is all right. Room service is poor.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Amenities

72/100
236 reviews

Amenities are good, but the facilities are old. Okay buildings and entrance area. Bad architecture.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Room

63/100
985 reviews

Great beds in clean and decently sized rooms. Bad minibars in old, poorly-maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Small but clean bathrooms.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Value

60/100
374 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast and dining. Standard beverage prices.

“Mini-fridge you have to pay for” “Great price on the package” “No free wifi in the rooms”

WiFi

49/100
183 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Breakfast

49/100
142 reviews

Overpriced, subpar breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

Ranked top 36% by couples, with a score of 82

Good to know

  • Bad architecture

    “Decor dated” “Broken and dirty decor”

  • Old facilities

    “Old building” “Interior is getting a bit dated”

  • Bad minibar

    “No refrigerator” “Mini-fridge you have to pay for”

  • Bad furniture

    “Furnishings were definitely dated” “Damp carpet”

Review highlights

Location

97/100
150 reviews

Great location and easy parking. Central location near excursions, sightseeing, restaurants, and bars. Close to public transport.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

71/100
100 reviews

Reception is decent, with overall friendly and professional service. Room service is poor.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Room

58/100
143 reviews

Decent views and room sizes. Tidy rooms with great beds, but needing better maintenance. Rooms look old, with poor kitchenettes, minibars and furniture. Small but clean bathrooms.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Value

56/100
64 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“No free WI-FI” “Had to pay for wireless” “Mini-fridge you have to pay for”

Breakfast

46/100
28 reviews

Overpriced, subpar breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

WiFi

46/100
42 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Ranked top 25% by families, with a score of 82

Good to know

  • Great shopping

    “Near reasonably priced stores” “Great restaurants & shops”

  • Wonderful housekeeping

    “Cleaning staff was superb” “Room staff is the BEST”

  • Near city centre

    “Central Park on the doorstep” “Close to museums and central park”

  • Professional service

    “Very interested nor knowledgable about tourist information” “Staff are professional and helpful”

Review highlights

Location

98/100
165 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping. Close to public transport.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

71/100
97 reviews

Great housekeeping with friendly and professional service, but mediocre reception.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Room

62/100
143 reviews

Clean, decently-sized rooms with average beds and lovely views. Old, run-down rooms with inadequate A/C and kitchenettes.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Bar

60/100
11 reviews

Standard bar.

“Free Sangria” “Cocktails lovely” “Bar staff was friendly and prompt”

Value

57/100
63 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“Steep nightly fee” “Hotel breakfast is not inexpensive” “Mini-fridge you have to pay for”

Breakfast

45/100
16 reviews

Overpriced, subpar breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

WiFi

45/100
35 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Ranked top 47% by solo travelers, with a score of 79

Good to know

  • Very quiet

    “Our stay was quiet and very clean” “Good and tranquil location”

  • Bad internet service

    “Had to pay for wireless” “Overpriced and no free wifi in the rooms”

  • Great amenities

    “Fantastic for morning jog” “Interior is classy and warm”

  • Fantastic service

    “Cleaning staff was superb” “Amazing and helpful and friendly staff”

Review highlights

Location

97/100
30 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Amenities

74/100
8 reviews

Nice building.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Service

68/100
22 reviews

So-so, but friendly, service, but bad reception.

“Cleaning staff was superb” “Staff on front desk quite surly” “Miserable staff”

Comfort

68/100
21 reviews

Somewhat comfortable and acceptably sized rooms. Peaceful rooms with great beds.

“Spacious double room” “Aircon too loud” “Heating system was very loud”

Vibe

61/100
9 reviews

Decent vibe.

“Lovely old building” “Spacious seating areas” “Contemporary high class hotel”

Room

56/100
32 reviews

Great beds in clean and decently sized rooms.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Value

55/100
20 reviews

Fairly good value for money. Internet is affordable.

“Hotel breakfast is not inexpensive” “Had to pay for wireless” “Mini-fridge you have to pay for”

Breakfast

47/100
5 reviews

Bad breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

WiFi

47/100
16 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Ranked top 28% by business travelers, with a score of 83

Good to know

  • Clean rooms

    “Rooms are clean and totally perfect” “Beds clean and comfortable”

  • Bad breakfast

    “Hotel breakfast is not inexpensive” “Without breakfast”

  • Comfortable beds

    “Amazing matresses” “Excellent bed and linens”

  • Friendly service

    “Amazing and helpful and friendly staff” “Hotel staff is top notch and helpful”

Review highlights

Location

97/100
19 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Cleanliness

81/100
10 reviews

Clean rooms.

“Our stay was quiet and very clean” “Rooms are clean and totally perfect” “Beds clean and comfortable”

Service

72/100
13 reviews

Friendly service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Comfort

67/100
10 reviews

Mediocre comfort, room sizes and beds.

“Aircon too loud” “Heating system was very loud” “Good and tranquil location”

Room

62/100
25 reviews

Clean, typically sized rooms with standard beds.

“Gorgeous city lights” “Air conditioner leaked” “Hair dryer broken”

Value

58/100
8 reviews

Fairly good value for money.

“Hotel breakfast is not inexpensive” “Mini-fridge you have to pay for” “Paid for internet”

Breakfast

46/100
5 reviews

Bad breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

Review highlights

Location

96/100
7 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Comfort

70/100
4 reviews

Rather comfortable.

“Good and tranquil location” “Excellent bed and linens” “Room - it felt very roomy”

Room

60/100
7 reviews

Room is all right.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Good to know

  • Very quiet

    “Our stay was quiet and very clean” “Good and tranquil location”

  • Friendly atmosphere

    “Gorgeous old world charm” “Elegant charm”

  • Close to public transport

    “Excellent near subway station and bus lines” “Next to Central Park, subways, and museums”

  • Comfortable beds

    “Amazing matresses” “Excellent bed and linens”

Review highlights

Location

98/100
21 reviews

Good location, close to public transport.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

73/100
28 reviews

Reception is decent, with overall friendly and professional service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Comfort

68/100
23 reviews

Somewhat comfortable and acceptably sized rooms. Peaceful rooms with great beds.

“Spacious double room” “Fan is LOUD” “Heating system was very loud”

Room

62/100
33 reviews

Medium sized, clean rooms with lovely views and comfortable beds.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Value

52/100
16 reviews

Fairly good value for money. Internet is affordable.

“Hotel breakfast is not inexpensive” “Had to pay for wireless” “Mini-fridge you have to pay for”

Breakfast

45/100
6 reviews

Bad breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

WiFi

45/100
10 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Ranked top 54% by couples, with a score of 82

Good to know

  • Fantastic service

    “Cleaning staff was superb” “Amazing and helpful and friendly staff”

  • Bad internet service

    “Had to pay for wireless” “Overpriced and no free wifi in the rooms”

Review highlights

Service

74/100
8 reviews

Fantastic service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Comfort

67/100
3 reviews

Comfortable.

“A/c did not work” “Aircon too loud” “Heating system was very loud”

Room

61/100
8 reviews

Room is all right.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Value

54/100
7 reviews

Fairly good value for money. Internet is affordable.

“Hotel breakfast is not inexpensive” “Had to pay for wireless” “Mini-fridge you have to pay for”

WiFi

43/100
5 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Good to know

  • Near city centre

    “Central Park on the doorstep” “Close to museums and central park”

  • Close to public transport

    “Excellent near subway station and bus lines” “Next to Central Park, subways, and museums”

  • Wonderful sightseeing

    “Museum on your doorstep” “Ease of access to museums”

  • Very quiet

    “Our stay was quiet and very clean” “Good and tranquil location”

Review highlights

Location

98/100
882 reviews

Good location, close to public transport. Near downtown with great sightseeing and shopping. Great nearby restaurants and bars with excellent excursions. Average parking. Convenient car access and well-priced parking.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

74/100
614 reviews

Friendly and professional service, with outstanding housekeepers and bar staff. Reception is all right. Room service is poor.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Amenities

72/100
182 reviews

Great buildings and decent entrance area. Bad architecture. Old facilities.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Room

64/100
808 reviews

Rooms clean and decently-sized with great beds and alright furniture. Bad minibars in old, poorly-maintained rooms. Kitchenettes and A/C are inadequate. Small but clean bathrooms.

“Gorgeous city lights” “Air conditioner broke” “Hair dryer broken”

Value

62/100
297 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast and dining. Standard beverage prices.

“Had to pay for wireless” “Mini-fridge you have to pay for” “Paid for internet”

WiFi

50/100
141 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Breakfast

47/100
98 reviews

Overpriced, subpar breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

Ranked top 30% by couples, with a score of 83

Good to know

  • Bad architecture

    “Decor dated” “Broken and dirty decor”

  • Old facilities

    “Old building” “Interior is getting a bit dated”

  • Clean hotel facilities

    “Our stay was quiet and very clean” “Lobby clean”

  • Bad minibar

    “No refrigerator” “Mini-fridge you have to pay for”

Review highlights

Location

98/100
115 reviews

Great location and easy parking. Central location near excursions, sightseeing, restaurants, and bars. Close to public transport.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

72/100
77 reviews

Reception is decent, with overall friendly and professional service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Value

58/100
43 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“Hotel breakfast is not inexpensive” “No free WI-FI” “Had to pay for wireless”

Room

58/100
110 reviews

Decent views and room sizes. Old and poorly-maintained rooms with shoddy furniture, but clean. Beds are comfortable and bathrooms look clean. Unacceptable minibars and kitchenettes.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

WiFi

46/100
28 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Breakfast

45/100
17 reviews

Overpriced, subpar breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

Ranked top 15% by families, with a score of 85

Good to know

  • Great shopping

    “Near reasonably priced stores” “Great restaurants & shops”

  • Old rooms

    “Hairdryer is super old” “Very old linens”

  • Professional service

    “Very interested nor knowledgable about tourist information” “Staff are professional and helpful”

  • Near city centre

    “Central Park on the doorstep” “Close to museums and central park”

Review highlights

Location

98/100
126 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping. Close to public transport.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

73/100
76 reviews

Reception is decent, with overall friendly and professional service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Wellness

67/100
5 reviews

Sufficient wellness & sports facilities.

“Well equiped gym” “Decent little gym” “Good workout facility”

Room

64/100
104 reviews

Decent bathrooms and beds in average sized rooms. Tidy rooms with great views but outdated. Poorly-maintained rooms with bad kitchenettes.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Bar

61/100
8 reviews

Standard bar.

“Free Sangria” “Lack of in-room coffee” “Nice cocktail menu”

Value

59/100
48 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“No free WI-FI” “Had to pay for wireless” “Mini-fridge you have to pay for”

WiFi

47/100
25 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Breakfast

45/100
11 reviews

Overpriced, subpar breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

Ranked top 66% by solo travelers, with a score of 76

Good to know

  • Regular internet service

    “Had to pay for wireless” “Overpriced and no free wifi in the rooms”

  • Very quiet

    “Our stay was quiet and very clean” “Good and tranquil location”

  • Nice building

    “Interior is classy and warm” “Lobby is beautifully decorated”

  • Great amenities

    “Fantastic for morning jog” “Interior is classy and warm”

Review highlights

Location

97/100
21 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Amenities

74/100
7 reviews

Nice building.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Service

67/100
19 reviews

So-so, but friendly, service, but bad reception.

“Staff was attentive” “Excellent customer service” “Terrible front desk service”

Comfort

67/100
16 reviews

Somewhat comfortable and acceptably sized rooms. Peaceful rooms with great beds.

“A/c did not work” “Aircon too loud” “Air conditioner broke”

Room

58/100
26 reviews

Great beds in clean and decently sized rooms.

“Gorgeous city lights” “Air conditioner broke” “Hair dryer broken”

Value

55/100
18 reviews

Fairly good value for money. Internet is affordable.

“Mini-fridge you have to pay for” “Great price on the package” “Great rate”

Breakfast

48/100
4 reviews

Bad breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

WiFi

47/100
15 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Ranked top 22% by business travelers, with a score of 82

Good to know

  • Clean rooms

    “Rooms are clean and totally perfect” “Beds clean and comfortable”

  • Bad breakfast

    “Hotel breakfast is not inexpensive” “Without breakfast”

  • Comfortable beds

    “Amazing matresses” “Excellent bed and linens”

  • Friendly service

    “Amazing and helpful and friendly staff” “Hotel staff is top notch and helpful”

Review highlights

Location

97/100
19 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Cleanliness

81/100
10 reviews

Clean rooms.

“Our stay was quiet and very clean” “Rooms are clean and totally perfect” “Beds clean and comfortable”

Service

72/100
13 reviews

Friendly service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Comfort

67/100
10 reviews

Mediocre comfort, room sizes and beds.

“Spacious double room” “A/c did not work” “Fan is LOUD”

Room

62/100
25 reviews

Clean, typically sized rooms with standard beds.

“Gorgeous city lights” “Air conditioner broke” “Hair dryer broken”

Value

58/100
8 reviews

Fairly good value for money.

“Had to pay for wireless” “Mini-fridge you have to pay for” “Paid for internet”

Breakfast

46/100
5 reviews

Bad breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

Good to know

  • Friendly service

    “Amazing and helpful and friendly staff” “Hotel staff is top notch and helpful”

Review highlights

Location

98/100
5 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

75/100
7 reviews

Friendly service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Comfort

71/100
7 reviews

Rather comfortable.

“Good and tranquil location” “Excellent bed and linens” “Room - it felt very roomy”

Room

65/100
13 reviews

Room is all right.

“Gorgeous city lights” “Air conditioner leaked” “Hair dryer broken”

WiFi

48/100
5 reviews

Bad internet service.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Review highlights

Location

98/100
8 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

77/100
5 reviews

Fantastic service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Room

59/100
5 reviews

Room is all right.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Review highlights

Room

60/100
5 reviews

Room is all right.

“Gorgeous city lights” “Air conditioner leaked” “Hair dryer broken”

Good to know

  • Pleasant hotel grounds

    “Fantastic for morning jog”

  • Clean bathroom

    “Sheets and towels clean” “Clean bathroom”

  • Very quiet

    “Our stay was quiet and very clean” “Good and tranquil location”

  • Close to public transport

    “Excellent near subway station and bus lines” “Next to Central Park, subways, and museums”

Review highlights

Location

93/100
54 reviews

Good location, close to public transport. Nice access by car with excellent sightseeing.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Amenities

75/100
18 reviews

Great amenities.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Service

71/100
31 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Value

59/100
23 reviews

Fairly good value for money. Internet is affordable.

“Hotel breakfast is not inexpensive” “No free WI-FI” “Had to pay for wireless”

Room

59/100
39 reviews

Rooms are average size with poor air conditioning. Tidy rooms and bathrooms, and comfortable beds.

“Gorgeous city lights” “Air conditioner leaked” “Hair dryer broken”

WiFi

51/100
13 reviews

WiFi is decent and okay-priced.

“Free Wi-fi” “Wifi only available” “Had to pay for wifi”

Breakfast

48/100
14 reviews

Bad breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

Ranked top 47% by couples, with a score of 80

Good to know

  • Very quiet

    “Our stay was quiet and very clean” “Good and tranquil location”

  • Fantastic service

    “Cleaning staff was superb” “Amazing and helpful and friendly staff”

  • Great location

    “Excellent near subway station and bus lines” “Location is superb”

  • Hotel is outdated

    “Interior is getting a bit dated” “Furnishings were definitely dated”

Review highlights

Location

94/100
15 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Amenities

74/100
6 reviews

Great amenities.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Service

73/100
9 reviews

Friendly service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Comfort

69/100
12 reviews

Rooms are reasonably comfortable and very quiet.

“A/c did not work” “So not the best night sleep” “Fan is LOUD”

Room

63/100
15 reviews

Bathrooms and room size are acceptable.

“Gorgeous city lights” “Air conditioner broke” “Hair dryer broken”

Value

60/100
8 reviews

Fairly good value for money.

“Had to pay for wireless” “Mini-fridge you have to pay for” “Paid for internet”

WiFi

53/100
4 reviews

Regular internet service.

“Wi-fi free” “Free internet in the lobby” “No problems with signal strength”

Breakfast

46/100
4 reviews

Bad breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

Good to know

  • Friendly atmosphere

    “Gorgeous old world charm” “Elegant charm”

  • Clean rooms

    “Rooms are clean and totally perfect” “Beds clean and comfortable”

Review highlights

Location

98/100
16 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

77/100
6 reviews

Fantastic service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Comfort

72/100
9 reviews

Average sized rooms, but very comfortable.

“Good and tranquil location” “Excellent bed and linens” “Room - it felt very roomy”

Room

65/100
15 reviews

Rooms are tidy and of average size.

“Gorgeous city lights” “Air conditioner broke” “Hair dryer broken”

Vibe

56/100
6 reviews

OK vibe and a friendly atmosphere.

“Contemporary high class hotel” “Interior is getting a bit dated” “Furnishings were definitely dated”

Value

55/100
6 reviews

Fairly good value for money.

“Hotel breakfast is not inexpensive” “Had to pay for wireless” “Mini-fridge you have to pay for”

Good to know

  • Pleasant hotel grounds

    “Fantastic for morning jog”

  • Close to public transport

    “Excellent near subway station and bus lines” “Next to Central Park, subways, and museums”

  • Comfortable beds

    “Amazing matresses” “Excellent bed and linens”

  • Near city centre

    “Central Park on the doorstep” “Close to museums and central park”

Review highlights

Location

98/100
22 reviews

Near city centre in a great location. Close to public transport.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Amenities

76/100
12 reviews

Great amenities.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Service

75/100
11 reviews

Friendly service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Comfort

71/100
10 reviews

Average size, comfortable rooms with particularly comfy beds.

“Good and tranquil location” “Excellent bed and linens” “Room - it felt very roomy”

Room

64/100
11 reviews

Average-sized rooms with great beds.

“Gorgeous city lights” “Air conditioner leaked” “Hair dryer broken”

Breakfast

51/100
6 reviews

Breakfast is average.

“Lots of restaurants and bagel” “Hotel breakfast is not inexpensive” “Good in-house breakfast on 2nd floor”

Good to know

  • Friendly atmosphere

    “Gorgeous old world charm” “Elegant charm”

  • Clean rooms

    “Rooms are clean and totally perfect” “Beds clean and comfortable”

Review highlights

Location

97/100
16 reviews

Great location.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Service

70/100
6 reviews

Fantastic service.

“Cleaning staff was superb” “Amazing and helpful and friendly staff” “Excellent concierge service”

Amenities

67/100
6 reviews

Average hotel building.

“Fantastic for morning jog” “Lovely old building” “Old property”

Room

65/100
23 reviews

Clean rooms of a decent size with standard bathrooms.

“Gorgeous city lights” “Air conditioner leaked” “Hair dryer broken”

Value

61/100
6 reviews

Fairly good value for money.

“Hotel breakfast is not inexpensive” “Had to pay for wireless” “Mini-fridge you have to pay for”

Vibe

59/100
10 reviews

OK vibe and a friendly atmosphere.

“Gorgeous old world charm” “Lovely old building” “Contemporary high class hotel”

Good to know

  • Wonderful sightseeing

    “Museum on your doorstep” “Ease of access to museums”

  • Hotel is outdated

    “Interior is getting a bit dated” “Furnishings were definitely dated”

  • Old rooms

    “Hairdryer is super old” “Very old linens”

  • Friendly service

    “Amazing and helpful and friendly staff” “Hotel staff is top notch and helpful”

Review highlights

Location

96/100
21 reviews

Great location with excellent sightseeing.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Amenities

71/100
5 reviews

Good amenities and hotel building is acceptable.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Service

70/100
10 reviews

Service is average, but very friendly.

“Excellent concierge service” “Unfriendly staff” “Front desk staff were unfriendly and unhelpful”

Value

61/100
13 reviews

Fairly good value for money. Internet is affordable.

“Steep nightly fee” “No free WI-FI” “Mini-fridge you have to pay for”

Comfort

59/100
12 reviews

Relatively comfortable, with good beds.

“A/c did not work” “Fan is LOUD” “Heating system was very loud”

Room

57/100
17 reviews

Mediocre, old looking rooms. Comfortable beds.

“Gorgeous city lights” “Air conditioner leaked” “Hair dryer broken”

Vibe

52/100
11 reviews

Decent vibe. Hotel is outdated.

“Gorgeous old world charm” “Lovely old building” “Spacious seating areas”

Breakfast

50/100
5 reviews

Bad breakfast.

“Hotel breakfast is not inexpensive” “Without breakfast” “Breakfast is just so so”

WiFi

49/100
6 reviews

WiFi isn't great although it's reasonably priced.

“Had to pay for wireless” “Overpriced and no free wifi in the rooms” “Wifi stunk”

Ranked top 54% by families, with a score of 80

Good to know

  • Great location

    “Excellent near subway station and bus lines” “Location is superb”

  • Great amenities

    “Fantastic for morning jog” “Interior is classy and warm”

  • Wonderful sightseeing

    “Museum on your doorstep” “Ease of access to museums”

Review highlights

Location

98/100
9 reviews

Great location with excellent sightseeing.

“Excellent near subway station and bus lines” “Location is superb” “Terrific nearby shops and restaurants”

Amenities

72/100
4 reviews

Good amenities and hotel building is acceptable.

“Fantastic for morning jog” “Interior is classy and warm” “Lobby is beautifully decorated”

Comfort

64/100
6 reviews

Comfortable.

“Spacious double room” “Fan is LOUD” “Air conditioner broke”

Room

62/100
8 reviews

Room is all right.

“Gorgeous city lights” “A/C broke” “Hair dryer broken”

Vibe

58/100
5 reviews

Decent vibe.

“Gorgeous old world charm” “Lovely old building” “Contemporary high class hotel”

Review Semantics by TrustYou

Customer Reviews of Excelsior Hotel

4.0 out of 5.Based on 1542 guest reviews, Very Good

Property Description

Located in the fashionable Upper West Side neighborhood between Central Park and Columbus Avenue, the Excelsior Hotel is a beautifully renovated hotel with an abundance of old world charm and comfort. This landmark hotel is characteristic of Manhattan's architectural beauty among the dramatic Central Park setting; thoroughly complimented by modern conveniences and luxuries.The Excelsior Hotel is located in one of New York City's trendiest neighborhoods, overlooking the American Museum of Natural History and the Rose Center for Earth and Space. Popular attractions such as Lincoln Center, the Beacon Theatre, and Columbia University are within walking distance to the Excelsior. A leisurely stroll across Central Park to the Upper East Side leads to the luxurious boutiques of Madison Avenue, an endless selection of restaurants, the Metropolitan Museum of Art, Guggenheim and Whitney Museums.If your plans include an evening at the theatre or site seeing among the hustle and bustle of Manhattan, famous attractions such as Times Square, the Empire State Building, and Rockefeller Center are a quick ride from the Excelsior Hotel by New York Taxi, Subway, or bus.Manhattan's Excelsior Hotel features an elegantly and comfortably appointed Lobby; inviting guests to feel at home upon their arrival. Its New York City hotel room accommodations are inspired with an Art Deco contemporary motif with countless amenities and services to make a stay at the Excelsior Hotel an experience for guests desiring more than a typical New York "tourist" hotel

Details / Other Expenses

Check In:3:00PM
Check Out:12:00PM
Year of Last Renovation:2010
Floors:16
Rooms:200
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:16
Handicap Rooms:1
Suites:82
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:1
Meeting Space:400 sq. feet
Banquet Space:Holds 60 people
Lounge/Bar Hours:5pm-10pm
Policies / Expenses
Cancellation:
48 hours prior to arrival (individual) 45 days prior (groups)
Typical Group Deposit:50%
Total Taxes:14.75%
Total Misc Fees:$3.50 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Mini bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Restaurant
  • Safe in rooms
  • Telephone in all rooms
  • Television
  • TV - Free HBO
  • TV room
  • Voicemail

Breakfast Information

An extensive American Breakfast Buffet which includes from different breads, muffins, coffee, cereal as well as scrambled eggs, bacon and so much more.. for just $17.50 inclusive of taxes.Not included in room rate

Seasonality of Hotel Rates at Excelsior Hotel

Rate fluctuations of Excelsior Hotel

The graph above is seasonality of room rates for both group prices and the lowest online individual rates our rate checker could find at the time the group bid was submitted. The lowest group/meeting discount shown is 42.0% in July 2016 and the highest average individual rate is $343 in the month of April 2015. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Excelsior Hotel in a month when rates are lower.

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