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Hilton Niagara Falls/Fallsview Hotel & Suites
View Map Reservations: 1-800-760-7718
4.0 Star Property 
Check availability
Average
3.0/5
Based on 13791 guest reviews
- Has an indoor pool!
- Gym / Fitness Center Available
- 1006 sleeping rooms in hotel
- 15 floors in hotel
- Check in: 4:00pm
- Check out: 11:00am
- Group friendly rating of 10.0/10
Standard prices by room type for the next 60 days
Room types
Check rates1 King Bed Casino City View Floors 4 15 High Speed 8 95 Day Serenity Bed Luxury Linens
Non-smoking
Check rates1 King Studio with Sofa Bed Can Us Fallsview Floors 22 32 Sitting Area Whirlpool Tub Serenity Bed Sl
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Check rates2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area Can Us Fallsview
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Check rates2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2 Bedroom Deluxe Suite Jetted Tub Fireplace with Canadian Us Fallsview 2 King and 1 Sofa Bed
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Check rates2 Bedroom Deluxe Suite Jetted Tub Fireplace with City Casino View 2 King and 1 Queen Sofa Bed
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Check rates2 Bedroom Deluxe Suite Jetted Tub Fireplace with Premium Canadian Us Fallsview 2 King Beds
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Check rates2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King in Each Bedroom Vanity Area Premium Fa
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Check rates2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area Us Fallsvw Fl 10 21
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Check rates2 Bedroom Deluxe Suite Whirlpool Casino City View Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2 Bedroom Deluxe Suite Whirlpool Casino City View Sofa Bed 1 King in Each Bedroom Vanity Area Floors
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Check rates2 Bedroom Deluxe Suite Whirlpool Falls View Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2 Bedroom Deluxe Suite Whirlpool Falls View Sofa Bed 1 King in Each Bedroom Vanity Area Can Us Falls
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Check rates2 Bedroom Deluxe Suite Whirlpool Premium View Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2 Bedroom Deluxe Suite Whirlpool U S View Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2 Queen Bedded Room City View Floors 4 15 Serenity Bed Luxury Linens Sleeps Up To Four People
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Check rates2 Queen Bedded Room No View Floors 4 15 Serenity Bed Luxury Linens Sleeps Up To Four People
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Check rates2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 22 32serenity Bed Luxury Linens Sleeps Up To Fou
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Check rates2 Queen Bedded Room Whirlpool Casino City View Floors 4 16 Serenity Bed Luxury Linens Sleeps Up To F
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Check rates2 Queen Bedded Room Whirlpool Us Fallsview Floors 10 21 Serenity Bed Luxury Linens Sleeps Up To Four
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Check rates2 Queen Beds American Fallsview Floors 10 21 High Speed 12 95 Day Serenity Bed
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Check rates2 Queen Beds Both Falls View Canada and U S Floors 22 32 High Speed 12 95 Day Serenity Bed
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Check rates2 Queen Beds Both Falls View Canada and U Sfloors 22 32 High Speed 12 95 Day Serenity Bed Luxury Lin
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Check rates2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed Luxury Linens Sleeps Up To Four Pe
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Check rates2x Points 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2x Points 2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2x Points 2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2x Points 2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2x Points 2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 22 32serenity Bed
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Check rates2x Points 2 Queen Bedded Room Whirlpool Casino City View Floors 4 16 Serenity Bed
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Check rates2x Points 2 Queen Bedded Room Whirlpool Us Fallsview Floors 10 21 Serenity Bed
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Check rates2x Points Compact King Room Shower Only Can Fallsview Floors 4 15 Serenity Bed
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Check rates2x Points Compact King Room Shower Only Us Fallsview Floors 10 20 Serenity Bed
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Check rates2x Points King Room Whirlpool Tub Both Can Us Fallsview Floors 22 32 Serenity Bed
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Check rates2x Points King Studio Whirlpool Sofa Bed Can Fallsview Floors 10 20 Sitting Area Whirpool Tub
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Check rates2x Points King Studio Whirlpool Sofa Bed Can Us Fallsvw Floors 22 32 Sitting Area Whirlpool Tub
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Check rates2x Points King Studio Whirlpool Sofa Bed Casino City View Floors 9 16 Sitting Area Whirlpool Tub
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Check rates2x Points King Studio Whirlpool Sofa Bed Us Fallsview Floors 10 21 Sitting Area Whirlpool Tub
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Check rates2x Points King Whirlpool Sofa Bed Canadian Fallsview Floors 25 49 Sitting Area Shower Tub Combo
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Check rates2x Points King Whirlpool Sofa Bed Us Fallsview Floors 10 49 Sitting Area Shower Tub Combo
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Check rates2x Points Package 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Are
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Check rates2x Points Package 2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 King in Each Bedroom Vanity Are
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Check rates2x Points Package 2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King in Each Bedroom Vani
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Check rates2x Points Package 2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check rates2x Points Package 2 Bedroom Deluxe Suite Whirlpool Casino City View Sofa Bed 1 King in Each Bedroom
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Check rates2x Points Package 2 Bedroom Deluxe Suite Whirlpool Falls View Sofa Bed 1 King in Each Bedroom Vanity
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Check rates2x Points Package 2 Bedroom Deluxe Suite Whirlpool Premium View Sofa Bed 1 King in Each Bedroom Vani
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Check rates2x Points Package 2 Bedroom Deluxe Suite Whirlpool U S View Sofa Bed 1 King in Each Bedroom Vanity A
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Check rates2x Points Package 2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 22 32serenity Bed
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Check rates2x Points Package 2 Queen Bedded Room Whirlpool Us Fallsview Floors 10 21 Serenity Bed
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Check rates2x Points Package 2 Queen Beds American Fallsview Floors 10 21 High Speed 12 95 Day Serenity Bed
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Check rates2x Points Package 2 Queen Beds Both Falls View Canada and U S Floors 22 32 High Speed 12 95 Day Sere
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Check rates2x Points Package 2 Queen Beds City View Floors 4 15 High Speed 8 95 Day Serenity Bed
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Check rates2x Points Package 2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed
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Check ratesAARP 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check ratesAARP 2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 King in Each Bedroom Vanity Area
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Check ratesAARP 2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King in Each Bedroom Vanity Area
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Check ratesAARP 2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check ratesAARP King Studio Whirlpool Sofa Bed Can Fallsview Floors 10 20 Sitting Area Whirpool Tub
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Check ratesBed and Breakfast 2 Buffet 2 Queen Beds American Fallsview Floors 10 21 High Speed 12 95 Day Serenit
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Check ratesBed and Breakfast 2 Buffet 2 Queen Beds Both Falls View Canada and U S Floors 22 32 High Speed 12 95
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Check ratesBed and Breakfast 2 Buffet 2 Queen Beds City View Floors 4 15 High Speed 8 95 Day Serenity Bed
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Check ratesBed and Breakfast 2 Buffet 2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed
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Check ratesBonus Miles 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check ratesBonus Miles 2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 King in Each Bedroom Vanity Area
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Check ratesBonus Miles 2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King in Each Bedroom Vanity Are
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Check ratesBonus Miles 2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check ratesBonus Miles 2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 22 32serenity Bed
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Check ratesBonus Miles 2 Queen Bedded Room Whirlpool Us Fallsview Floors 10 21 Serenity Bed
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Check ratesBonus Miles Compact King Room Shower Only Can Fallsview Floors 4 15 Serenity Bed
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Check ratesBonus Miles Compact King Room Shower Only Us Fallsview Floors 10 20 Serenity Bed
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Check ratesBonus Miles King Room Whrlpool Tub Premium Can Us Fallsvw Premium Floors 33 49
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Check ratesBonus Miles King Studio Whirlpool Sofa Bed Can Fallsview Floors 10 20 Sitting Area Whirpool Tub
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Check ratesBreakfast and WiFi 2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 22 32serenity Bed
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Check ratesBreakfast and WiFi 2 Queen Bedded Room Whirlpool Casino City View Floors 4 16 Serenity Bed
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Check ratesBreakfast and WiFi 2 Queen Bedded Room Whirlpool Us Fallsview Floors 10 21 Serenity Bed
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Check ratesBreakfast and WiFi 2 Queen Beds American Fallsview Floors 10 21 High Speed 12 95 Day Serenity Bed
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Check ratesBreakfast and WiFi 2 Queen Beds Both Falls View Canada and U S Floors 22 32 High Speed 12 95 Day Ser
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Check ratesBreakfast and WiFi 2 Queen Beds City View Floors 4 15 High Speed 8 95 Day Serenity Bed
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Check ratesBreakfast and WiFi 2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed
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Check ratesBreakfast Included 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Ar
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Check ratesBreakfast Included 2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 King in Each Bedroom Vanity Ar
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Check ratesBreakfast Included 2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King in Each Bedroom Van
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Check ratesBreakfast Included 2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
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Check ratesBreakfast Included 2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 22 32serenity Bed
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Check ratesBreakfast Included 2 Queen Bedded Room Whirlpool Us Fallsview Floors 10 21 Serenity Bed
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Check ratesBreakfast Included Compact King Room Shower Only Can Fallsview Floors 4 15 Serenity Bed
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Check ratesBreakfast Included Compact King Room Shower Only Us Fallsview Floors 10 20 Serenity Bed
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Check ratesBreakfast Included King Room Whrlpool Tub Premium Can Us Fallsvw Premium Floors 33 49
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Check ratesBreakfast Included King Studio Whirlpool Sofa Bed Can Fallsview Floors 10 20 Sitting Area Whirpool T
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Check ratesCompact King Room Shower Only Can Fallsview Floors 4 15 Serenity Bed Luxury Linens Sleeps 2 People
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Check ratesCompact King Room Shower Only City View Floors 4 15 Serenity Bed Luxury Linens Sleeps Up To 2 People
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Check ratesFamily Fun Package 2 Queen Beds American Fallsview Floors 10 21 High Speed 12 95 Day Serenity Bed
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Check ratesFamily Fun Package 2 Queen Beds Both Falls View Canada and U S Floors 22 32 High Speed 12 95 Day Ser
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Check ratesFamily Fun Package 2 Queen Beds City View Floors 4 15 High Speed 8 95 Day Serenity Bed
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Check ratesFamily Fun Package 2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed
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Check ratesHilton Honors Discount Honors Discount 1 King Bed Accessible Room Grab Bars in Bath Tty Available Mp
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Check ratesHilton Honors Discount Honors Discount 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Ea
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Check ratesHilton Honors Discount Honors Discount 2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 King in Ea
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Check ratesHilton Honors Discount Honors Discount 2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King
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Check ratesHilton Honors Discount Honors Discount 2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each B
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Check ratesHilton Honors Discount Honors Discount 2 Queen Bedded Room City View Floors 4 15 Serenity Bed
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Check ratesHilton Honors Discount Honors Discount 2 Queen Bedded Room No View Floors 4 15 Serenity Bed
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Check ratesHilton Honors Discount Honors Discount 2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 22 32sere
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Check ratesHilton Honors Discount Honors Discount 2 Queen Bedded Room Whirlpool Casino City View Floors 4 16 Se
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Check ratesHilton Honors Discount Honors Discount 2 Queen Bedded Room Whirlpool Us Fallsview Floors 10 21 Seren
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Check ratesHilton Honors Discount Honors Discount King Room Whirlpool Tub Both Can Us Fallsview Floors 22 32 Se
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Check ratesHilton Honors Discount Honors Discount King Room Whirlpool Tub Us Fallsview Floors 10 21 Serenity Be
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Check ratesHilton Honors Discount Honors Discount King Room Whrlpool Tub Premium Can Us Fallsvw Premium Floors
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Check ratesHilton Honors Discount Honors Discount King Studio Whirlpool Sofa Bed Can Fallsview Floors 10 20 Sit
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Check ratesHilton Honors Discount Honors Discount King Studio Whirlpool Sofa Bed Can Us Fallsvw Floors 22 32 Si
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Check ratesHilton Honors Discount Honors Discount King Studio Whirlpool Sofa Bed Casino City View Floors 9 16 S
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Check ratesHilton Honors Discount Honors Discount King Studio Whirlpool Sofa Bed Us Fallsview Floors 10 21 Sitt
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Check ratesHilton Honors Discount Honors Room O 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 Ki
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Check ratesHilton Honors Discount Honors Room O 2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 Ki
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Check ratesHilton Honors Discount Honors Room O 2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Be
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Check ratesHilton Honors Discount Honors Room O 2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King I
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Check ratesHilton Honors Discount Honors Room O 2 Queen Bedded Room City View Floors 4 15 Serenity Be
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Check ratesHilton Honors Discount Honors Room O 2 Queen Bedded Room No View Floors 4 15 Serenity Bed
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Check ratesHilton Honors Discount Honors Room O 2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 2
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Check ratesHilton Honors Discount Honors Room O 2 Queen Bedded Room Whirlpool Casino City View Floors 4
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Check ratesHilton Honors Discount Honors Room O 2 Queen Bedded Room Whirlpool Us Fallsview Floors 10
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Check ratesHilton Honors Discount Honors Room O King Room Whirlpool Tub Both Can Us Fallsview Floors
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Check ratesHilton Honors Discount Honors Room O King Room Whirlpool Tub Us Fallsview Floors 10 21 Ser
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Check ratesHilton Honors Discount Honors Room O King Room Whrlpool Tub Premium Can Us Fallsvw Premium
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Check ratesHilton Honors Discount Honors Room O King Studio Whirlpool Sofa Bed Can Fallsview Floors 1
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Check ratesHilton Honors Discount Honors Room O King Studio Whirlpool Sofa Bed Can Us Fallsvw Floors
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Check ratesHilton Honors Discount Honors Room O King Studio Whirlpool Sofa Bed Us Fallsview Floors 10
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Check ratesKing Room Whirlpool Tub Both Can Us Fallsview Floors 22 32 Serenity Bed Luxury Linens Sleeps Up To 2
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Check ratesKing Room Whirlpool Tub Us Fallsview Floors 10 21 Serenity Bed Luxury Linens Sleeps Up To 2 People
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Check ratesKing Room Whrlpool Tub Premium Can Us Fallsvw Premium Floors 33 49 1 King Bed with Can Us Premium Fl
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Check ratesKing Studio Whirlpool Sofa Bed Can Fallsview Floors 10 20 Sitting Area Whirpool Tub
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Check ratesKing Studio Whirlpool Sofa Bed Can Us Fallsvw Floors 22 32 Sitting Area Whirlpool Tub
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Check ratesKing Studio Whirlpool Sofa Bed Can Us Fallsvw Floors 22 32 Sitting Area Whirlpool Tub Serenity Bed S
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Check ratesKing Studio Whirlpool Sofa Bed Casino City View Floors 9 16 Sitting Area Whirlpool Tub
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Check ratesKing Studio Whirlpool Sofa Bed Casino City View Floors 9 16 Sitting Area Whirlpool Tub Serenity Bed
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Check ratesKing Studio Whirlpool Sofa Bed Us Fallsview Floors 10 21 Sitting Area Whirlpool Tub
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Check ratesKing Studio Whirlpool Sofa Bed Us Fallsview Floors 10 21 Sitting Area Whirlpool Tub Serenity Bed Sle
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Check ratesKing Whirlpool Sofa Bed Canadian Fallsview Floors 25 49 Sitting Area Shower Tub Combo
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Check ratesKing Whirlpool Sofa Bed Canadian Fallsview Floors 25 49 Sitting Area Shower Tub Combo Serenity Bed S
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Check ratesKing Whirlpool Sofa Bed Us Fallsview Floors 10 49 Sitting Area Shower Tub Combo
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Check ratesKing Whirlpool Sofa Bed Us Fallsview Floors 10 49 Sitting Area Shower Tub Combo Serenity Bed Sleeps
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Check ratesPromotional Rate 2x Points 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom V
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Check ratesPromotional Rate 2x Points 2 Bedroom Deluxe Suite Casino City View Sofa Bed 1 King in Each Bedroom V
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Check ratesPromotional Rate 2x Points 2 Bedroom Deluxe Suite Premium Can Us Fallsvw Sofa Bed 1 King in Each Bed
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Check ratesPromotional Rate 2x Points 2 Bedroom Deluxe Suite Us Fallsview Sofa Bed 1 King in Each Bedroom Vanit
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Check ratesPromotional Rate 2x Points 2 Queen Bedded Room City View Floors 4 15 Serenity Bed
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Check ratesPromotional Rate 2x Points 2 Queen Bedded Room No View Floors 4 15 Serenity Bed
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Check ratesPromotional Rate 2x Points 2 Queen Bedded Room Whirlpool Can Us Fallsvw Floors 22 32serenity Bed
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Check ratesPromotional Rate 2x Points 2 Queen Bedded Room Whirlpool Casino City View Floors 4 16 Serenity Bed
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Check ratesPromotional Rate 2x Points 2 Queen Bedded Room Whirlpool Us Fallsview Floors 10 21 Serenity Bed
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Check ratesPromotional Rate 2x Points Compact King Room Shower Only Can Fallsview Floors 4 15 Serenity Bed
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Check ratesPromotional Rate 2x Points Compact King Room Shower Only City View Floors 4 15 Serenity Bed
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Check ratesPromotional Rate 2x Points Compact King Room Shower Only Us Fallsview Floors 10 20 Serenity Bed
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Check ratesPromotional Rate 2x Points King Room Whirlpool Tub Both Can Us Fallsview Floors 22 32 Serenity Bed
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Check ratesPromotional Rate 2x Points King Room Whirlpool Tub Us Fallsview Floors 10 21 Serenity Bed
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Check ratesPromotional Rate 2x Points King Room Whrlpool Tub Premium Can Us Fallsvw Premium Floors 33 49
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Check ratesPromotional Rate 2x Points King Studio Whirlpool Sofa Bed Can Fallsview Floors 10 20 Sitting Area Wh
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Check ratesPromotional Rate 2x Points King Studio Whirlpool Sofa Bed Can Us Fallsvw Floors 22 32 Sitting Area
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Check ratesPromotional Rate 2x Points King Studio Whirlpool Sofa Bed Casino City View Floors 9 16 Sitting Area
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Check ratesPromotional Rate 2x Points King Studio Whirlpool Sofa Bed Us Fallsview Floors 10 21 Sitting Area Whi
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Local attractions
Fallsview Casino, The Falls, Maid of the Mist, Scenic Tunnels, Marineland, Skylon Tower, Clifton Hill
Map & Landmarks: Hilton Niagara Falls/Fallsview Hotel & Suites
Verified reviews of Hilton Niagara Falls / Fallsview Hotel & Suites
Below are the verified reviews from guests that we have booked in recently: "Great Hotel"
Overall score5.0/ 5
Great location, clean hotel. No complaints.
Craig R. (Individual traveller, booked 1 room), from 
06-Dec-2022 Verified review, stayed from Sat Dec 03 to Sun Dec 04 2022 at a C$305.99 average nightly rate. 
"Wrong Fallsview"
Overall score3.0/ 5
Horrible. Booked a fallsview view expecting a Canadian falls views Specifically because I did not pick ?US fallsview? and chose a ?fallsview? option expecting that was a Canadian fallsview as it was MORE expensive that the ?us fallsview? option. Yet I ended up being put in a Us fallsview room.
Asman P. (Individual traveller, booked 1 room), from 
03-Dec-2022 Verified review, stayed from Sat Dec 03 to Sun Dec 04 2022 at a C$264.99 average nightly rate. 
"Incredibly Dissappointing"
Overall score1.0/ 5
Well on the weekend I decided to pop the question, I was let down by my hotel stay. We stayed for two nights. Night one was cold due to a malfunctioning thermostat leading to cold air. There was a brown substance splattered on the wall. When we decided to warm up in the jacuzzi it blew red flakes and black hair out of the jets. On the next night we moved to another room. This room was better however the fridge wasn't cleaned out and the toilet didn't flush properly. I received $75 back for my inconvenience. I was also disappointed with paying $35 a night for off site parking which they neglected to mention goes up to $50 on the weekend. In summary, I question whether the rooms are cleaned and hidden costs are there. Definitely not worth the high cost!
Kyle Y. (Individual traveller, booked 1 room), from
30-Nov-2022 Verified review, stayed from Thu Nov 24 to Sat Nov 26 2022 at a $117.82 average nightly rate. "Great stay, friendly staff, clean room, nice view."
Overall score5.0/ 5
Would book again; we enjoyed our stay. It was nice to have friendly staff to check us in, room was clean, pool was clean and view was really nice with fireworks. It was snowing, so having the pedestrian bridge was a great bonus.
Katherine L. (Individual traveller, booked 1 room), from
14-Nov-2022 Verified review, stayed from Sat Nov 12 to Sun Nov 13 2022 at a C$152.99 average nightly rate. "Not Luxury"
Overall score1.0/ 5
I was quoted price including taxes and fees and then charged taxes and fees plus rate was same for three nights and at checkout different up to over $130 for last night. Given room w K bed when my reservation was for two Q and so my adult son and I had to sleep together. I was quoted $35/night for offsite parking and then found out this was taxed and weekends were more. I don't plan to stay at another Hilton and have spread the word of my terrible experience. I had a heart attack in May and this was supposed to be a very special time in Niagara Falls.
Cathy G. (Group coordinator, booked 2 room(s)), from
07-Nov-2022 Verified review, stayed from Thu Nov 03 to Sun Nov 06 2022 at a $187.92 average nightly rate. "Would have been excellent had it not been for the scraping elevator shaft."
Overall score4.0/ 5
I contacted the booking agent because the breakfast wasn't included as requested. Still waiting to hear back. We were in room 2713 which backs on an elevator shaft that needs attention. I told the agent. I am a light sleeper and the shaft has a scraping cranking sound every time it comes to the floor. I was a property manager in my previous life and I would get the elevator repair people on it as soon as possible. Could cause disaster due to negligence. We stayed at the hotel before when it was just built and we like it. I will surely ask for the fall view if I am there again. Please get the elevator serviced. Thanks.
Caline C. (Individual traveller, booked 1 room), from
02-Nov-2022 Verified review, stayed from Sat Oct 29 to Sun Oct 30 2022 at a C$329.99 average nightly rate. "Nice Hotel"
Overall score4.0/ 5
Nice hotel near attractions.
Jared A. (Individual traveller, booked 1 room), from
25-Oct-2022 Verified review, stayed from Fri Oct 21 to Sun Oct 23 2022 at a C$198.99 average nightly rate. "Parking and view."
Overall score3.0/ 5
The parking is stupid expensive, this is only Niagara Falls, the view was of steel wall. What is that.
Roger B. (Individual traveller, booked 1 room), from
12-Oct-2022 Verified review, stayed from Mon Oct 10 to Thu Oct 13 2022 at a C$136.61 average nightly rate. "Thrown off by all the changes."
Overall score2.0/ 5
Upon arrival I was advised that valet parking was $100 as there were no regular spots remaining. Off site parking was $65 and a few minutes from the hotel. Needless to say I chose the valet. Got to the room and wanted to take a shower and there were no wash cloth/rags in the room. My wife called the front desk twice and was advised someone is on there way twice. After 40 mins of waiting I called the front desk to voice my displeasure and someone showed up within two mins of me hanging up the phone. There were no water in the room and we were advised it is now being placed in the rooms for Hilton members only and if we came down to the front desk they will provide bottled water. The thought of spending over $800 for two nights and $200 for valet and having to beg water is insulting I have used the Hilton in Canada and in the USA in the past prior to the pandemic. In fact I have reservations at your home2 suites in Atlanta for two nights at the end of this month. Me and my wife were celebrating our 7 years anniversary and needless to say the service received was poor.
Jason W. (Individual traveller, booked 1 room), from
20-Sep-2022 Verified review, stayed from Fri Sep 16 to Sun Sep 18 2022 at a C$277.99 average nightly rate. "Disaster experience from A to Z !"
Overall score1.0/ 5
I stayed at the hotel on September 16th and 17th, 2022 and it was a complete disaster. On Friday I got at the hotel at two am, I was in the room trying to sleep after 8 hours of driving from Montreal, I could hear the elevator all night shaking the wall and could not sleep. I called at the front desk during the night considering that I could not sleep and they could not do anything. When I woke up, I went to the bathroom and the counter was full of stains and the hair dryer was sticky and full of hair. I made a second complain and they changed my room but nobody offered to help me to move all of my luggages for a room to another one, I had to transport everything down to the front desk again and bring them back up tp the new room they gave me. The room that I got had no view, like what I asked for the reservation instead there was a big brown wall blocking the whole view. (no view of the casino or the city) The only thing that they did was giving me a pathetic credit of $70 + tx for the parking, if I would have wanted a bad view and a bad room I would have reserved at the Holiday's Inn hotel. I'm very disapointed of my experience considering that the Hilton Hotel is supposed to be a five stars Hotel and I would not recommend this hotel to anyone. So that's the reason that on the third, I went to the Marriot instead of adding another night at your hotel. If I could put 0, that's the rating that I would give to your hotel, I was expecting at least that someone would have got back to me after the first complain that I made.
Bassem H. (Individual traveller, booked 1 room), from
20-Sep-2022 Verified review, stayed from Thu Sep 15 to Sat Sep 17 2022 at a C$157.26 average nightly rate. "Disappointed"
Overall score3.0/ 5
My family and I stayed at the Hilton because of its prestigious reputation only to be disappointed. Our stay at Hilton Niagara Falls was from 9.7.22 until 9.11.22. We were informed at check in that we could request room cleaning service only after day 2. The staff at the check in desk was not friendly, no smiles, minimal eye contact, no greeting to the guest. On day three we requested the room to be cleaned as our sheets needed cleaning, we ran out of clean, dry towels and the rug needed vacuuming. We were told to place all of our dirty linen and towels outside our room door. We were told someone would come to pick those up and clean the room. Our room was not cleaned our entire stay, no one came even after multiple phone calls. They did deliver a comforter which they placed on the dirty floor and towels upon our request. We asked to speak to a supervisor and they told us this was their normal procedure that they do not clean rooms. We are in a pandemic COVID incase your company forget, hygiene and safety should be your number one priority. We traveled with two small children and this was not acceptable. We also had to pay for offsite parking, $35 a night and there was a $30 extra hotel daily fee. What is your fee for, you are not even cleaning the rooms. It is sad to say that we will never trust Hilton again or book with them when planning a stay.
Macllerly Q. (Individual traveller, booked 1 room), from
16-Sep-2022 Verified review, stayed from Wed Sep 07 to Sun Sep 11 2022 at a $214.99 average nightly rate. "Stay Elsewhere"
Overall score2.0/ 5
My family and I visited the Hilton Niagara Falls/Fallsview about a week ago. Unfortunately, we encountered a few problems during our visit. I am writing this review to briefly describe what they were and to make a suggestion to others whom are looking for a place to stay while visiting Niagara Falls. Upon my arrival, I was given an upgrade turns out the room I initially booked was not available (I am thinking an upgrade is always better. right?. wrong). For starters, our room was uncomfortably warm, but my husband insisted it was because we had just arrived, so we proceeded to change into our bathing suits since we had made reservations for the infinity pool. While in our bathing suits not only myself, but now my 7 year old daughter is saying how hot it is. Turns out the A/C was not working. The repairman had to remove the whole A/C unit from the wall. We were then moved to a different room. This was an inconvenience because my husband, two small children and I were in our bathing suits and had unpacked some of our things. BTW the fridge was also not cooling, but I attributed this to the A/C situation. Turns out the mini fridge in the room we were moved to was not cooling either. My husband had to go get ice from the ice machine to maintain our beverages cold. Especially the lactose free milk my daughter has to drink. Well.. long and behold the ice machine on our floor was not working, so my husband had to make the trip to other floors to get ice. We finally made it to the infinity pool and "surprise. surprise" the jacuzzi was closed off. Meanwhile we called days before to find out about their COVID restrictions and to make sure the pools were open and operating since this is a must; especially when traveling with kids. This is how we found out that reservations were necessary for the infinity pool. lil secret not needed at all. The kid's pool was a complete disappointment too if you have children who are no longer infants. I will say this, the lobby is very pretty and the room did have a beautiful view. BUT stained couches, limited TV channels, not having a microwave (a first for us), a fridge that barely cooled, having to pay for parking, being moved from one room to another, no access to the jacuzzi at the infinity pool, completely overrode the view; which we later found out can be seen if you have breakfast at any hotel with a Fallsview, or if having lunch/dinner at the Skylon tower. All in all, I wouldn't recommend staying at the Hilton Niagara Falls/Fallsview.
Illeana D. (Individual traveller, booked 1 room), from
23-Aug-2022 Verified review, stayed from Mon Aug 08 to Thu Aug 11 2022 at a $253.99 average nightly rate. "Used underwear found in room."
Overall score1.0/ 5
It was gross. We found dirty underwear at the side of the bedside table.
Katherine M. (Individual traveller, booked 1 room), from
19-Aug-2022 Verified review, stayed from Thu Aug 18 to Fri Aug 19 2022 at a C$222.99 average nightly rate. "Blood stains on blanket?."
Overall score2.0/ 5
Blood stains on blanket? That is disgusting. Demand refund.
Clement F. (Individual traveller, booked 1 room), from
14-Aug-2022 Verified review, stayed from Fri Aug 12 to Sun Aug 14 2022 at a C$230.99 average nightly rate. "Not Amused"
Overall score2.0/ 5
The pool was advertised as having a slide and being a lot bigger then it actually was, the splash pad was not a splash ad at all.Our room only had the hottest water coming out the spouts for the Jacuzzi we had to get ice from the machine that also did not work on our floor we had to go up to the next floor for ice. The elevator in the north wing takes forever I stood their waiting for 20 min before It arrived.
Shannon C. (Individual traveller, booked 1 room), from
20-Jul-2022 Verified review, stayed from Sat Jul 16 to Sun Jul 17 2022 at a $375.49 average nightly rate. "Going Downhill.."
Overall score3.0/ 5
We stayed in mid tower. The room was musty and there was mold on the bathroom shower curtain. Our bathroom door was broken. The hotel is in a great location. When it first opened it was great but I find the rooms need updating.
Melissaann R. (Group coordinator, booked 2 room(s)), from
19-Jul-2022 Verified review, stayed from Fri Jul 15 to Sun Jul 17 2022 at a C$230.99 average nightly rate. "Great hotel close to Niagara Falls"
Overall score4.0/ 5
This hotel is in an excellent location in the heart of Niagara Falls as it is very close to the Falls as well as the new casino. I stayed here for one night with four other people. It was a clean hotel room with friendly staff.
Anushka P. (Individual traveller, booked 1 room), from
18-Jul-2022 Verified review, stayed from Fri Jul 15 to Sat Jul 16 2022 at a C$325.99 average nightly rate. "Never gonna use travel pass again."
Overall score1.0/ 5
Lied about hidden costs and parking and also lied about being directly link to the hotel.
Abbas S. (Individual traveller, booked 1 room), from
08-Jul-2022 Verified review, stayed from Thu Jun 30 to Sat Jul 02 2022 at a C$231.99 average nightly rate. "Great service, clean room."
Overall score4.0/ 5
My partner and I stayed for a weekend and had a great stay. Our room wasn't ready so the manager moved us which turned out to be an even better view.
Andrea A. (Individual traveller, booked 1 room), from
14-Jun-2022 Verified review, stayed from Fri Jun 10 to Sun Jun 12 2022 at a C$354.33 average nightly rate. "Great Place"
Overall score5.0/ 5
10 out of 10! Great place.
Edward M. (Individual traveller, booked 1 room), from
11-Jun-2022 Verified review, stayed from Mon Jun 06 to Wed Jun 08 2022 at a C$156.99 average nightly rate. "Perfect Stay"
Overall score5.0/ 5
Awesome Stay
Willmer C. (Individual traveller, booked 1 room), from
05-Jun-2022 Verified review, stayed from Fri Jun 03 to Sun Jun 05 2022 at a C$239.99 average nightly rate. "Very Nice"
Overall score4.0/ 5
Very Nice
Stephen T. (Individual traveller, booked 1 room), from
16-May-2022 Verified review, stayed from Sat May 14 to Mon May 16 2022 at a C$256.47 average nightly rate. "Not worth the money."
Overall score3.0/ 5
we stayed in the mid tower, 11th floor. We knew our room came with no view but we were so close to the adjacent tower and the scaffolding, that the room was very dark with no natural light and no central light in the room. The plugs on the lights weren't great, didn't always get good contact to charge our phones. The wi fi was slow and took a while to connect to initially. Our safe broke dow. Had to call down to get the batteries replaced so we could get back into it. It was also $55/day to park, a bit steep in my opinion. Overall I would say it wasn't worth the money and I would look at a different location next time. It was in a great location if you wanted to get to the Fallsview casino. About 20 min walk to Clifton hill.
Andrew M. (Individual traveller, booked 1 room), from
26-Apr-2022 Verified review, stayed from Fri Apr 22 to Sun Apr 24 2022 at a C$165.99 average nightly rate. "Decent Hotel"
Overall score3.0/ 5
I've been to other hotels in Niagara and this one is fine. All in all, not bad.
Alissia M. (Individual traveller, booked 1 room), from
12-Apr-2022 Verified review, stayed from Fri Apr 08 to Sun Apr 10 2022 at a C$214.99 average nightly rate. "I dont like to reserve room to this hotel unless I have to."
Overall score2.0/ 5
I came with my family and I didnt get good memory to say: vow such a nice hotel lets come back here next time when we visit Niagara falls.
Elina T. (Individual traveller, booked 1 room), from
05-Apr-2022 Verified review, stayed from Fri Apr 01 to Sun Apr 03 2022 at a C$141.99 average nightly rate. "A good well run hotel. Family oriented."
Overall score4.0/ 5
The room was the highlight. We were cheerfully welcomed by the parking attendant. Informative. The room cost was fair for what we got. Hotel is easily accessed from Fallsview Blvd. Good prices.
Philip S. (Individual traveller, booked 1 room), from
17-Mar-2022 Verified review, stayed from Mon Mar 14 to Tue Mar 15 2022 at a C$176.99 average nightly rate. "Very Disappointed"
Overall score1.0/ 5
We came here for the pool but then upon checking in one of the staff said It's fully booked for the day ? very disappointing.
Kaye S. (Individual traveller, booked 1 room), from
16-Mar-2022 Verified review, stayed from Wed Mar 16 to Thu Mar 17 2022 at a C$143.99 average nightly rate. "Excellent Room View"
Overall score3.0/ 5
The view from the room was excellent.
Steven M. (Individual traveller, booked 1 room), from
03-Mar-2022 Verified review, stayed from Mon Feb 28 to Tue Mar 01 2022 at a C$196.99 average nightly rate. "Elevator"
Overall score3.0/ 5
I waited 35 minutes for one of the elevators to reach the 44th floor, I gave up and walked down 44 floors not very happy. For the price I paid for the room, the experience was terrible. Had to go to three different floors before I found an ice nachine that was working.
Barry R. (Individual traveller, booked 1 room), from
21-Feb-2022 Verified review, stayed from Sun Feb 20 to Mon Feb 21 2022 at a C$176.99 average nightly rate. "The hotel was clean staff were friendly and helpful."
Overall score5.0/ 5
I highly recommend this hotel to family and friends.
Sebastien F. (Individual traveller, booked 1 room), from
05-Jan-2022 Verified review, stayed from Sat Jan 01 to Sun Jan 02 2022 at a C$158.99 average nightly rate. "Dirty Room"
Overall score2.0/ 5
The room was dirty and dated. the bathtub was slimy. the bath jets were caked with brown shit looking dirt. (not that I planned on using it..just an observation) the coffee maker didn't have a tray for pods. Called for a replacement..dirty little man came with a different dirty coffee maker, sent it back with him. The sheets had black marks on them. The ceiling and walls had dirt marks. The Hilton is definitely NOT what it used to be. I will never stay in another Hilton again. The staff was accommodating and kind.
Tinna D. (Individual traveller, booked 1 room), from
29-Dec-2021 Verified review, stayed from Sun Dec 26 to Mon Dec 27 2021 at a C$236.99 average nightly rate. "Ruined our anniversary jacuzzi tub has hot water only no bathroom fan electrical outlet doesn't work"
Overall score1.0/ 5
Very disappointed, below the motel 6 standards.
Frans D. (Individual traveller, booked 1 room), from
27-Dec-2021 Verified review, stayed from Mon Dec 27 to Tue Dec 28 2021 at a C$263.43 average nightly rate. "Great view and large sized room. Good stay."
Overall score2.0/ 5
Was a great view and a large size room. Stay was good.
Dwayne R. (Individual traveller, booked 1 room), from
19-Dec-2021 Verified review, stayed from Sat Dec 11 to Sun Dec 12 2021 at a C$241.99 average nightly rate. "Stay Was Good"
Overall score5.0/ 5
Had a good time.
Bailey T. (Individual traveller, booked 1 room), from
13-Dec-2021 Verified review, stayed from Sat Dec 11 to Sun Dec 12 2021 at a C$233.99 average nightly rate. "Amazing"
Overall score5.0/ 5
100%clean and quality service ?.
Tubens O. (Individual traveller, booked 1 room), from
04-Oct-2021 Verified review, stayed from Sun Oct 03 to Mon Oct 04 2021 at a C$278.99 average nightly rate. "Not what I expected."
Overall score1.0/ 5
I paid 400 for one night and thought I got a n Veiw over looking the falls. wasnt the case 400 for 7th floor looking right at casino.
Brock H. (Individual traveller, booked 1 room), from
09-Sep-2021 Verified review, stayed from Sun Sep 05 to Mon Sep 06 2021 at a C$272.99 average nightly rate. "Our sofa bed had old rose petals and stained sheets."
Overall score2.0/ 5
I was left disgusted with the fact that when we opened the sofa bed to sleep on it it occurred to us that it had old rose petals and there were stains on the sheets. It had never been cleaned and those sheets were used! I called to get new bed sheets and blankets and I made up the bed. Completely unacceptable. The pool is still ?under renovations? so if you want to go for a swim you have to to to DAYS INN to swim at their pool! Had I known this I would never have stayed here.
Sylvana A. (Individual traveller, booked 1 room), from
01-Sep-2021 Verified review, stayed from Tue Aug 31 to Thu Sep 02 2021 at a C$207.00 average nightly rate. "Extremely poor service."
Overall score2.0/ 5
Did not expect this horrible of a service from Hilton. We planned our bachelorette trip a month in advance and took Hilton since we thought they would be a good hotel choice. No parking on site parking is a charge of $35 and yet you cant park on site. They offer a shuttle but its ridiculous you have to wait for it every time. we had three rooms two on the 8th floor and one on the 49th floor. My brother is a diamond member who booked us the hotel. we thought a $800 room will get you excellent service but nope. we called for the pool and they said we needed to checkin. as soon as we checked in they said they didnt have space anymore. so many misinformation from concierge and front desk. I cut my knee and asked front desk for a bandaid thinking ofcourse a hotel will have a first aid kit! THEY DONT EVEN HAVE A FIRST AID KIT! This is just absurd! The phone in our room was broken had to go downstairs every time we needed something from house keeping. The fridge in my guests room was broken. I have stayed in a number of hotels in niagara falls and even a two start hotel gives better service than Hilton! Oh and front desk they dont even acknowledge your worries! They'll just say yeah we can't do that. What was supposed to be a fun stay turned into a horrible stay for us cause we chose Hilton!
Lamia N. (Individual traveller, booked 1 room), from
30-Aug-2021 Verified review, stayed from Sat Aug 28 to Sun Aug 29 2021 at a C$353.83 average nightly rate. "Great room and location!"
Overall score4.0/ 5
We had a two bedroom suite and it was clean and comfortable with a wonderful view of the Falls. Service was very good from Housekeeping and room service. Quality of food needs improvement.
Diane L. (Individual traveller, booked 1 room), from
21-Aug-2021 Verified review, stayed from Wed Jul 28 to Fri Jul 30 2021 at a C$255.99 average nightly rate. "Needs an update and more attention to cleaning."
Overall score3.0/ 5
Concierge staff are so welcoming, great start to our stay. However, the room was not as clean as expected. The duvet covers had holes, high surface touch areas dirty/dusty, hair left in the tub. By the time we truly settled in and looked around, it was 10pm so we didn't want to switch rooms at this point. Shower fixtures damaged and shower curtain stained.
Karen K. (Individual traveller, booked 1 room), from
19-Aug-2021 Verified review, stayed from Wed Aug 18 to Thu Aug 19 2021 at a C$279.00 average nightly rate. "Underwhelming over priced."
Overall score2.0/ 5
The lobby of the hotel looks very nice, unfortunately it stops there, I paid extra for a casino view/city view room when I was brought up to room 3201 I had a view of the third party parking lot we were forced to park in along with the suburban are behind it that had nothing to do with the falls or casino, the first rep I called said it looks like a mistake happened and offered me $30 back (the price difference for room with view was $80) then I spoke to a manager named Robert who was very condescending and unhelpful, he tried to trick me into thinking I was in the correct room until I told him that the rep I spoke to before clearly told me I wasn't due to error he then offered me the same $30 only because the rep I spoke to before made an error telling me I was in the wrong room and proceeded to tell me that my view was correct for the booking, very deceiving and way over priced reminder to hilton we were not the cause of covid and all the government grants you received in the last year should make u eliminate those "recovery fees" considering everything else is already marked up 40% for the last 20 years stop being greedy and taking advantage of the tax payer.
Samer S. (Individual traveller, booked 1 room), from
09-Aug-2021 Verified review, stayed from Sat Aug 07 to Sun Aug 08 2021 at a C$337.99 average nightly rate. "Awesome View"
Overall score5.0/ 5
A gorgeous view of Horseshow(although clouded most of time from mist, unlike years ago)and so most of the viewing is of the Bridal Falls. The room was clean and comfortable, although light bulbs were missing and fireplace would not turn on. We paid the same price $35 for off site parking as we would have for on site for us. Within walking distance of Falls which was perfect.
Kathryn J. (Individual traveller, booked 1 room), from
06-Aug-2021 Verified review, stayed from Tue Aug 03 to Wed Aug 04 2021 at a C$303.99 average nightly rate. "Great room and location!"
Overall score4.0/ 5
We had a two bedroom suite and it was clean and comfortable with a wonderful view of the Falls. Service was very good from Housekeeping and room service. Quality of food needs improvement.
Diane L. (Individual traveller, booked 1 room), from
31-Jul-2021 Verified review, stayed from Wed Jul 28 to Fri Jul 30 2021 at a C$255.99 average nightly rate. "Customer service is terrible."
Overall score1.0/ 5
Customer service is terrible, did not accommodate my reservation at all and when told magnement would help us, they never even contacted us back.
Malkit A. (Individual traveller, booked 1 room), from
28-Jul-2021 Verified review, stayed from Sat Jul 24 to Mon Jul 26 2021 at a $203.99 average nightly rate. "Very nice hotel but overpriced for what you get."
Overall score3.0/ 5
The location of this hotel is great. Close to everything we wanted so we could just park our car and not worry about driving anywhere. We stayed ona Friday and Saturday. The rate for Friday was decent but the rate for Saturday was way overproced for what we got. I do understand that hotel rates fluctuate and are highest on Saturday but the difference between the two was way more than I expected. As I said, we satayed two nights but we did not receive any attention to our room. The beds were not changed and we did not receive fresh towels. Covid restrictions are in place in most hotels but anywhere else we stayed we were well informed on the rules. Here, we were not. I was expecting housekeeping to make up our room on the second day. The service in the restaurant for breakfast was extrelemy slow. We waited over an hour for a traditional breakfast and one table received their breakfast shortly after they ordered and we wtill waited. We were compensated for the meal by the hotel but that long of a wait should not happen. On a positive side, our view from the 15th floor was fantastic ands well worth the premium. Check in was fairly quick although it was busy at the time we checked in and the underground parking was easy, convenient. The thing that shocked us the most was the booking experience. We called the number that was on the website. We agreed on the cost and the room. When we received the email confirmation we noticed the amount we agreed upon was in US dollars. We live in Cnada and we booked a Canadian hotel. Why are all the rates in US $ and most importantly, why did the agent not mention the rates were in US $??? That was frustrating. I called back for an explanation and another agent said "Yes, all quotes are in dollars, not Canadian money". Next time I will double check.
David D. (Individual traveller, booked 1 room), from
20-Jul-2021 Verified review, stayed from Fri Jul 16 to Sun Jul 18 2021 at a $220.01 average nightly rate. "HAD A FANTASTIC TIME."
Overall score5.0/ 5
Overall we had an amazing time. The hotel is very clean and the price we paid for the room was great. However, if you are staying at the hotel the parking rates are outrageous also its a bummer when you see the resort fees at the end. I feel those should be hidden fees included in the room cost. No one likes to see extra charges. Lastly, my husband and I forgot our daughters night time toy in the room and the staff was amazing at retrieving it for us. Its her favorite bedtime toy and we don't know what we would do with out it. Thank you! Also we stayed here July 11th, 2021 and would suggest and let people know that if you are planning a recent trip then there is alot of construction going on. Other than that we had a great time and stay!
Camilla G. (Individual traveller, booked 1 room), from
17-Jul-2021 Verified review, stayed from Sun Jul 11 to Mon Jul 12 2021 at a C$128.99 average nightly rate. "Great"
Overall score5.0/ 5
Nice clean hotel, the only issues I had were they charged me a extra $75 and the elevator takes forever so many times I had to take the stairs an I stayed on the 21 floor.
Asia B. (Individual traveller, booked 1 room), from
04-Jul-2021 Verified review, stayed from Thu Jul 01 to Fri Jul 02 2021 at a C$158.99 average nightly rate. "Cannot charge guest for parking."
Overall score3.0/ 5
Especially if I am pay over $200 for a room and all the amenities are close Very bad customer service.
Anthony M. (Individual traveller, booked 1 room), from
06-Jun-2021 Verified review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a C$164.99 average nightly rate. "Didn't like being blindsided with a $50 parking fee,."
Overall score4.0/ 5
Overall the room was clean great view kind of small but comfortable, but I did not appreciate the $50 charge in order to keep my vehicle where I was staying staying.
James M. (Individual traveller, booked 1 room), from
01-Jun-2021 Verified review, stayed from Mon May 31 to Tue Jun 01 2021 at a $101.99 average nightly rate. "Happy with our stay at Hilton/ Niagara."
Overall score4.0/ 5
Everything was very good. Except that it was quiet because of covid restrictions. Anyway, everything was very good.
Cyrille L. (Individual traveller, booked 1 room), from
25-May-2021 Verified review, stayed from Thu May 20 to Sun May 23 2021 at a C$95.34 average nightly rate. "My kids loved the Jacuuzi."
Overall score3.0/ 5
It was just the pillows that were bad and uncomfortable.
Beydan F. (Individual traveller, booked 1 room), from
16-May-2021 Verified review, stayed from Sat May 15 to Mon May 17 2021 at a C$139.32 average nightly rate. "The Room was Excellent..we especially love the Jacuzzi tub with the remote blind's. View was Awesom"
Overall score5.0/ 5
It was like a Dream. I had paid fully for my stay. On arrival there was question about payment and was changed twice. luckily I had requested an email receipt.. however the desk clerk Manager was gracious and was Professional after he acknowledged payment. And ensured that we had a great time. The part that I didn't like we were offered.. free parking and it was not honoured. However we will definitely visit again soon.
Shirlaey J. (Individual traveller, booked 1 room), from
25-Apr-2021 Verified review, stayed from Mon Apr 12 to Wed Apr 14 2021 at a C$145.99 average nightly rate. "Good."
Overall score4.0/ 5
Satisfied overall,,, just need to updated their site for more proper information! THANK YOU.
Jawad M. (Individual traveller, booked 1 room), from
24-Jun-2020 Verified review, stayed from Sat Jun 20 to Mon Jun 22 2020 at a C$150.70 average nightly rate. "Quick Getaway"
Overall score5.0/ 5
The hilton was incredible! Easy check in, we stayed one night, our room was huge and the view was spectacular. It was also very quiet being in a big hotel. Beds were super comfy and the rooms were very clean. Just steps to the falls and parking on the property (which was quite steep $50+ taxes). Overall it was great stay for our family of 7 we were in a premier suite with both the U.S and canadian falls view.
Denise L. (Individual traveller, booked 1 room), from
08-Jun-2020 Verified review, stayed from Fri Jun 05 to Sat Jun 06 2020 at a C$187.76 average nightly rate. "The Hotel is closed."
Overall score1.0/ 5
The Hotel is closed, But they still take reservations!
Shawn B. (Individual traveller, booked 1 room), from
18-Apr-2020 Verified review, stayed from Sat Apr 18 to Sun Apr 19 2020 at a C$159.00 average nightly rate. "Didn't come ..you are closed due to corona virus."
Overall score4.0/ 5
We didn't come due to corona virus. .still trying to get my money back from booking agency for the room we booked.
Kevin C. (Individual traveller, booked 1 room), from
17-Mar-2020 Verified review, stayed from Mon Mar 16 to Wed Mar 18 2020 at a C$157.23 average nightly rate. "Very Good"
Overall score4.0/ 5
Carpet was a bit dusty, Phone and windows need a good cleaning and washroom floor. Shower stall design poor. Not much space to open properly.No toilet mats. Had to use the hand towels. Poor design for the soap dispenser in bathroom. The soap kept falling through the openings. Front Desk Staff service was excellent. Maids on floor were excellent and helpful especially Cuban origin bespectacled lady that was working on the floor on the afternoon of March 6, 2020. Amazing person.
Robert J. (Individual traveller, booked 1 room), from
09-Mar-2020 Verified review, stayed from Fri Mar 06 to Sun Mar 08 2020 at a C$155.53 average nightly rate. "Excellent Stay"
Overall score4.0/ 5
We were surprised with a room upgrade upon check-in! This room was an excellent option for our family of 4. We found the overall cleanliness and condition of the hotel superb! Amenities and location was also excellent!
Jessica M. (Individual traveller, booked 1 room), from
02-Mar-2020 Verified review, stayed from Wed Feb 26 to Thu Feb 27 2020 at a C$135.32 average nightly rate. "Discrepancies with room booked and price."
Overall score1.0/ 5
I have stayed at the Hilton more than any other hotel in Niagara falls but but recent stay on the weekend was not good at all. I took eight guests for their first visit there and was not impressed at all. Upon arrival I was told that the most expensive room that I booked for one family was not ready to occupy because it was not cleaned yet and they were not sure when it will be this was 4:15 p.m. However, we were offered another room on the 27th floor which was identical to the other room I booked on the 21st floor at a cheaper price. I was very disappointed but stuck it out. When I looked at my credit card statement I was charged the same price of $387 plus for the original room that was not ready to be occupied. The other room on the 21st floor was the correct price but what I think happened is that I was given the room that was smaller through the Expedia.ca booking. I have written to Hilton and attached all the confirmation paperwork I received from the hotel as well as my credit card statement for them to review. Hope you can help me sort this out. I would greatly appreciate this. Thanks 416 566 0498.
Beverly M. (Individual traveller, booked 1 room), from
12-Feb-2020 Verified review, stayed from Sat Feb 08 to Sun Feb 09 2020 at a C$297.52 average nightly rate. "Totally let down.."
Overall score2.0/ 5
Booked and paid for a Falls view room, our view was nothing but! Front desk said there was no other rooms. Sorry Hilton, this is our last stay.
Costa C. (Individual traveller, booked 1 room), from
14-Dec-2019 Verified review, stayed from Sat Dec 14 to Sun Dec 15 2019 at a C$181.88 average nightly rate. "Average"
Overall score3.0/ 5
I paid for the falls view for 23rd to 32 nd floor hoping I would get a great view of the falls like they showed in the photo. The view of the US falls is great, but there is almost no view of the Canadian falls from the 23rd floor due to the trees in the middle and the mist from the Canadian falls. I requested a higher floor and was turned down, so that felt sad that even after paying for a lot higher rate, we couldn't get a better view of the Canadian falls. The hotel location is great and convenient to walk to the attractions and restaurants.
Giri V. (Individual traveller, booked 1 room), from
27-Aug-2019 Verified review, stayed from Mon Aug 26 to Wed Aug 28 2019 at a $172.57 average nightly rate. "Limited Hot water, No electric power the night of aug 15 an morning or aug 16."
Overall score2.0/ 5
Limited Hot water, No electric power the night of aug 15 an morning or aug 16.
Howard S. (Individual traveller, booked 1 room), from
20-Aug-2019 Verified review, stayed from Wed Aug 14 to Sat Aug 17 2019 at a $256.10 average nightly rate. "Great place to visit the Falls!"
Overall score4.0/ 5
We enjoyed our stay as the hotel was close to everything we wanted to do. I was surprised at the charge for parking, tho.
Wilma E. (Individual traveller, booked 1 room), from
26-Jul-2019 Verified review, stayed from Thu Jul 18 to Sun Jul 21 2019 at a $194.95 average nightly rate. "Not up to Hilton?s standards."
Overall score2.0/ 5
All the Hilton hotels I have been to, I would rate this the lowest. Shower is broken and the rooms aren't up to standards. Came to the Hotel at two but checked in only at 4. Called to inform regarding a early check in, but was asked to come in and check with the lobby. At lobby they informed they will try to to make a rush check in, but did not sign us in and had to wait till 4. The hotel rooms need a refurbishment!
Shivane W. (Individual traveller, booked 1 room), from
16-Mar-2019 Verified review, stayed from Sat Mar 16 to Sun Mar 17 2019 at a C$224.26 average nightly rate. Property description
From the moment you enter our soaring atrium lobby you'll feel like you are in a special place. Flourishing trees and tumbling waterfalls bring the outside in and the warm hospitality of our staff will make you feel right at home. The Niagara Fallsview Casino Resort, directly across the street and connected by an indoor walkway. You'll think you are actually in the Falls when you experience our magnificent 10,000 square foot adventure pool. More than just a swimming pool, our Experience the Falls adventure pool encompasses waterslides, large whirlpool, 27 foot waterfalls, sauna, steam room, health facilities and arcade room. Visit the Watermark - our rooftop Fallsview restaurant and Blue Martini Lounge featuring a contemporary menu for breakfast, lunch and dinner. While you dine, enjoy a superb panoramic view of the Falls and the Niagara Region. Stop by our lobby Espresso Bar for a coffee, drink, snack or other refreshments throughout the day.
Details / Other expenses
| Check-in: | 4:00pm |
| Check-out: | 11:00am |
| Year of last renovation: | 2010 |
| Floors: | 15 |
| Rooms: | 1006 |
| Corridors: | All rooms have interior hallways |
| Non-smoking rooms: | 0 |
| Rooms with disabled access: | |
| Suites: | 0 |
| Room windows: | Windows do open |
| Cleaning frequency: | Daily |
| Meeting rooms: | 0 View spaces |
| Meeting space: | 25550 sq. feet |
| Dist. to food/bars: | On-site |
| Dist. to the nearest gym: | On-site |
| Pool Info: 10,000 sq ft indoor with waterslide | |
Policies / Expenses
| Cancellation: 30 days prior to arrival for group cancellation/48 hours for individual cancellation | |
| Nightly parking: | 20.0 |
| Typical group deposit: | $1000.00 |
| Total taxes: | 24.49% |
| Total misc. fees: | £2.42 GBP (mandatory resort fees/taxes) |
| State Tax: | 13.00% |
| Occupancy Tax: | 11.49% (DMC) |
| Resort/Hotel Fee: | 6.69% |
| Parking Fee: | 35.00 Per Night |
| Porterage Fee: | 5.00 Per Function |
| Additional Person Fee: | 25.00 Per Person |
| Rooms Wireless Internet Fee: | 8.95 Per Day |
| Rooms Wired Internet Fee: | 8.95 Per Day |
| Meeting Wireless Internet Fee: | 0.00 Per Day |
| Meeting Wired Internet Fee: | 0.00 Per Day |
| Food and Beverage Service Charge: | 15.00% |
| Banquet Bartender Fees: | 25.00 Per Person/Per Hour |
| Chef Attendant Fees: | 50.00 Per Person |
Amenities / Features
- Air conditioning
- Alarm clock
- ATM
- Baggage storage facilities
- Breakfast in room
- Central location
- Charge for early check out
- Child facilities
- Complimentary newspaper
- Concierge service
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Credit card accepted: JCB
- Currency exchange
- Dinner available
- Electric Car Charging Station
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Games room
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Ironing facilities
- Jacuzzi
- Licensed bar
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Private bathroom in room
- Private car parking
- Quiet location
- Radio in room
- Refrigerator
- Restaurant
- Safe in rooms
- Sauna
- Self controlled heating/cooling system
- Shop
- Shower
- Shows or evening entertainment
- Swimming pool - indoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- Travellers cheques accepted
- TV room
- Valet Parking
- Voicemail
Airport & shuttle information
Buffalo Airport - 40 minute driveToronto Airport - 1 1/2 hour drive
Is there an airport shuttle? Sorry but no airport shuttle is available.Breakfast information
Breakfast buffet - $19.95 per person
Pet friendly?
Sorry but pets are not allowed.
About Hilton Hotels and Resorts
- Bed & Breakfast Packages for two at select locations
- Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
- Pre-arrival planning services
- Pet Friendly Program
The Hilton Hotels and Resorts highlights above are subject to change without notice.
Previously known as:
Hilton Hotel & Suites Niagara Falls, Hilton Niagara Falls / Fallsview Hotel & Suites, Hilton Niagara Falls Fallsview, Hilton Niagara Falls
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Meeting rooms and event rooms at Hilton Niagara Falls/Fallsview Hotel & Suites
Below are the meeting, conference and event spaces at Hilton Niagara Falls/Fallsview Hotel & Suites.
Feel free to use the Hilton Niagara Falls/Fallsview Hotel & Suites meeting space capacities chart below to help with your event planning. HotelPlanner specialises in Niagara Falls event planning for hotel rooms and meeting space for corporate events, weddings, parties, conventions, as well as negotiated rates and trade shows.
| Meeting room name | L x W x H (Feet) | Size (sq ft) | Event 5'/6  | Crescent | Classroom | Hollow Square  | U-shape | Boardroom | Convention 8'/10'  | Theatre | Reception | Regist. desk  |
| Great Lakes Ballroom-Lake Michigan | 27 x 23 x 11 | 621 | --/-- | -- | 35 | 30 | 24 | -- | --/-- | 60 | 20 | -- |
Close this Great Lakes Ballroom-Lake MichiganRoom type: General Meeting Room Total size: 621 Sq. Miles Dimensions: 27 x 23 x 11 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Room 330 | 0 x 0 x 0 | 0 | --/-- | -- | -- | -- | -- | -- | --/-- | -- | 12 | -- |
Close this Room 330Room type: General Meeting Room Total size: 0 Sq. Miles Dimensions: 0 x 0 x 0 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Room 328 | 0 x 0 x 0 | 0 | --/-- | -- | -- | -- | -- | -- | --/-- | 20 | 12 | -- |
Close this Room 328Room type: General Meeting Room Total size: 0 Sq. Miles Dimensions: 0 x 0 x 0 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Lake Superior | 26 x 23 x 11 | 598 | --/-- | -- | 35 | 30 | 24 | -- | --/-- | 60 | 20 | -- |
Close this Lake SuperiorRoom type: General Meeting Room Total size: 598 Sq. Miles Dimensions: 26 x 23 x 11 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Lakes Ballroom-Lake Erie | 27 x 23 x 11 | 621 | --/-- | -- | 35 | 30 | 24 | -- | --/-- | 60 | 100 | -- |
Close this Great Lakes Ballroom-Lake ErieRoom type: General Meeting Room Total size: 621 Sq. Miles Dimensions: 27 x 23 x 11 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Falls Ballroom-Angel Falls | 30 x 56 x 19 | 1680 | --/-- | -- | 90 | 72 | 60 | -- | --/-- | 200 | 280 | -- |
Close this Great Falls Ballroom-Angel FallsRoom type: General Meeting Room Total size: 1680 Sq. Miles Dimensions: 30 x 56 x 19 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Falls Ballroom-Victoria Falls | 30 x 56 x 19 | 1680 | --/-- | -- | 90 | 72 | 60 | -- | --/-- | 200 | 280 | -- |
Close this Great Falls Ballroom-Victoria FallsRoom type: General Meeting Room Total size: 1680 Sq. Miles Dimensions: 30 x 56 x 19 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Falls Ballroom-Niagara Falls and Victoria F | 66 x 56 x 19 | 3696 | --/-- | -- | 210 | 150 | 123 | -- | --/-- | 425 | 620 | -- |
Close this Great Falls Ballroom-Niagara Falls and Victoria FRoom type: General Meeting Room Total size: 3696 Sq. Miles Dimensions: 66 x 56 x 19 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Lakes Ballroom | 81 x 23 x 11 | 1863 | --/-- | -- | 105 | 84 | 78 | -- | --/-- | 180 | 300 | -- |
Close this Great Lakes BallroomRoom type: General Meeting Room Total size: 1863 Sq. Miles Dimensions: 81 x 23 x 11 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Room 326 | 0 x 0 x 0 | 0 | --/-- | -- | -- | -- | -- | -- | --/-- | 20 | 12 | -- |
Close this Room 326Room type: General Meeting Room Total size: 0 Sq. Miles Dimensions: 0 x 0 x 0 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Lakes Ballroom-Lake Michigan and Lake Huron | 54 x 23 x 11 | 1242 | --/-- | -- | 70 | 60 | 48 | -- | --/-- | 120 | 200 | -- |
Close this Great Lakes Ballroom-Lake Michigan and Lake HuronRoom type: General Meeting Room Total size: 1242 Sq. Miles Dimensions: 54 x 23 x 11 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Falls Ballroom | 96 x 56 x 19 | 5376 | --/-- | -- | 300 | 138 | 93 | -- | --/-- | 625 | 900 | -- |
Close this Great Falls BallroomRoom type: General Meeting Room Total size: 5376 Sq. Miles Dimensions: 96 x 56 x 19 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Falls Ballroom-Angel Falls and Niagara Fall | 66 x 56 x 19 | 3696 | --/-- | -- | 210 | 150 | 123 | -- | --/-- | 425 | 620 | -- |
Close this Great Falls Ballroom-Angel Falls and Niagara FallRoom type: General Meeting Room Total size: 3696 Sq. Miles Dimensions: 66 x 56 x 19 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Lake Ontario | 26 x 23 x 11 | 598 | --/-- | -- | 35 | 30 | 24 | -- | --/-- | 60 | 100 | -- |
Close this Lake OntarioRoom type: General Meeting Room Total size: 598 Sq. Miles Dimensions: 26 x 23 x 11 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Lakes Ballroom-Lake Erie and Lake Michigan | 54 x 23 x 11 | 1242 | --/-- | -- | 70 | 60 | 48 | -- | --/-- | 120 | 200 | -- |
Close this Great Lakes Ballroom-Lake Erie and Lake MichiganRoom type: General Meeting Room Total size: 1242 Sq. Miles Dimensions: 54 x 23 x 11 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Falls Ballroom-Niagara Falls | 36 x 56 x 19 | 2016 | --/-- | -- | 120 | 78 | 63 | -- | --/-- | 225 | 340 | -- |
Close this Great Falls Ballroom-Niagara FallsRoom type: General Meeting Room Total size: 2016 Sq. Miles Dimensions: 36 x 56 x 19 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
| Great Lakes Ballroom-Lake Huron | 27 x 23 x 11 | 621 | --/-- | -- | 35 | 30 | 24 | -- | --/-- | 60 | 20 | -- |
Close this Great Lakes Ballroom-Lake HuronRoom type: General Meeting Room Total size: 621 Sq. Miles Dimensions: 27 x 23 x 11 Ft Floor level: Is there natural light? No Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available | ||||||||||||
Planning an event? Niagara Falls Hotel RFP request for proposal | Find meeting space | Meeting space calculator
FAQs about Hilton Niagara Falls / Fallsview Hotel & Suites
What time is check in?
Check in time is 4:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:00am based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Hilton Niagara Falls / Fallsview Hotel & Suites have?
There are 1006 sleeping rooms in the hotel.
Is there any meeting space at Hilton Niagara Falls / Fallsview Hotel & Suites?
Yes, they have 17 meeting rooms that can support various table layouts.
What kind of breakfast is at Hilton Niagara Falls / Fallsview Hotel & Suites?
Breakfast buffet - $19.95 per person
Can I get a AAA rate at Hilton Niagara Falls / Fallsview Hotel & Suites?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at Hilton Niagara Falls / Fallsview Hotel & Suites?
Yes, they have stay dates that support Senior hotel discounts. Example room type: AARP 2 Bedroom Deluxe Suite Can Us Fallsview Sofa Bed 1 King in Each Bedroom Vanity Area
Is there a gym at Hilton Niagara Falls / Fallsview Hotel & Suites?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Hilton Niagara Falls / Fallsview Hotel & Suites?
Yes, there is a pool on-site at the property. 10,000 sq ft indoor with waterslide.
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