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IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5
Based on 264 guest reviews
- Has outdoor swimming pool
- Free comp. breakfast
- Access to gym on-site
- 112 sleeping rooms in hotel
- 4 floors in property
- Check in: 3:00pm
- Groups/Meetings rating of 7.5/10
Standard prices by room type for the next 60 days
Room types
Check rates1 King Bed Standard Relax in Your Beautifully Redesigned Spacious King Size Bed Guest Room
Non-smoking
Check ratesAAA Rate - 1 King Bed Standard Comm Accessible Tub Room with Microwave, Minifridge
Non-smoking
Check ratesAAA Rate - 1 King Bed Standard Extra Floor Space Room with Microwave, Minifridge
Non-smoking
Check ratesAAA Rate - 1 King Bed Standard Relax in Your Beautifully Redesigned Spacious King Size Bed Guest Roo
Non-smoking
Check ratesAAA Rate Standard Room Bed Type Preference Cannot Be Guaranteed As It Is Allocated Upon Arrival
Non-smoking
Check ratesGovernment Rate Govt ID and Work Order Required At Check in Ample Parking with Easy Accessible 1 Kin
Non-smoking
Check ratesGovernment Rate Govt ID and Work Order Required At Check in Ample Parking with Easy Accessible 2 Que
Non-smoking
Check ratesGovernment Rate Govt ID and Work Order Required At Check in Ample Parking with Easy Accessible Stand
Non-smoking
Check ratesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired 1 King Bed Stan
Non-smoking
Check ratesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired 2 Queen Beds St
Non-smoking
Check ratesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired Standard Room B
Non-smoking
Check ratesSenior Discount 1 King Bed Standard Comm Accessible Tub Room with Microwave, Minifridge
Non-smoking
Check ratesSenior Discount 1 King Bed Standard Extra Floor Space Room with Microwave, Minifridge
Non-smoking
Check ratesSenior Discount 1 King Bed Standard Relax in Your Beautifully Redesigned Spacious King Size Bed Gues
Non-smoking
Check ratesSenior Discount Standard Room Bed Type Preference Cannot Be Guaranteed As It Is Allocated Upon Arriv
Non-smoking
Check ratesState Government Govt ID and Work Orders Required At Check in 1 King Bed Standard Comm Accessible Tu
Non-smoking
Check ratesState Government Govt ID and Work Orders Required At Check in 1 King Bed Standard Relax in Your Beau
Non-smoking
Local attractions
Short Pump Town Center; Kings Dominion; Old town Richmond, Carytown, Riverwalk Jamestown, Monticello
Map / Landmarks Near Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel
Verified reviews of Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel
Below are the verified reviews from guests that we have booked in recently: "Very good experience. Great customer service."
Overall score5.0/ 5
ALL the staff are professional, helpful and friendly. I have had to make changes to my schedule and they have accommodated me several times with no problem. When other guests ask questions I have heard them give thoughtful and informative answers. Again, the staff is great and they make staying here easy.
Courtney O. (Individual traveller, booked 1 room), from 
22-Aug-2022 Verified review, stayed from Sat Aug 13 to Sat Aug 20 2022 at a $157.29 average nightly rate. 
"Comfortable Stay & Wonderful Staff."
Overall score5.0/ 5
I had a comfortable stay and staff was wonderful.
Mike D. (Group coordinator, booked 2 room(s)), from
13-Aug-2022 Verified review, stayed from Fri Aug 12 to Sat Aug 13 2022 at a $182.97 average nightly rate. "Room clean and well appointed."
Overall score4.0/ 5
Room clean and well appointed.
Elaine N. (Individual traveller, booked 1 room), from
03-Jul-2022 Verified review, stayed from Sat Jun 25 to Sun Jun 26 2022 at a $224.99 average nightly rate. "Business trip Bottom floor of hotel was under renovation."
Overall score3.0/ 5
I was on a business trip and wife was taking care of her continuing education annual requirements for a physician. We were told that the first floor was being renovated but that they would be at the other end of the hall. We were placed on the first floor and had saws, drills, general construction work going on all around us during the day. I was out most of the day, but wife would tell me. We had knocks on the door a couple of times because they wanted to do some finish work in the room. hanging the toilet paper rack and something else pertaining to the bathroom. Not my best visit to a Holiday Inn Express.
Mark B. (Individual traveller, booked 1 room), from
31-Jan-2022 Verified review, stayed from Mon Jan 24 to Fri Jan 28 2022 at a $140.49 average nightly rate. "Good Accommodations!"
Overall score4.0/ 5
Very courteous at check in. Very satisfied with accommodations.
Barbara C. (Individual traveller, booked 1 room), from
16-Nov-2021 Verified review, stayed from Sat Nov 13 to Sun Nov 14 2021 at a $187.99 average nightly rate. "Very Accommodating."
Overall score5.0/ 5
Staff was very professional.
Joseph A. (Individual traveller, booked 1 room), from
25-Oct-2021 Verified review, stayed from Tue Oct 19 to Thu Oct 21 2021 at a $118.69 average nightly rate. "Gracious People"
Overall score5.0/ 5
Traveling alone I must depend on the service on the people I come in contact with. Such as hotels car rentals. etc. I always Go with holiday inn. Clean comfortable rooms and good a.
Lucille S. (Individual traveller, booked 1 room), from
02-Aug-2021 Verified review, stayed from Tue Jul 27 to Fri Jul 30 2021 at a $106.99 average nightly rate. "Fantastic"
Overall score5.0/ 5
Great
Rodney R. (Individual traveller, booked 1 room), from
24-Jul-2021 Verified review, stayed from Wed Jul 21 to Thu Jul 22 2021 at a $107.99 average nightly rate. "The hotel cancelled my booking. I did not stay there."
Overall score1.0/ 5
I fully understand that a CANCELLED booking will result in loss of deposit. That was NOT my understanding of a CHANGED reservation. Due to family emergencies, our trip was delayed. The other hotels on our route, your competitors, CHANGED our reservation with NO penalty or fees. When I tried to CHANGE my reservation with Holiday Inn Express, I was told, that, no, I had to first CANCEL it and lose all of my money. The agent told me they had no authorization to do otherwise, so I asked to speak to a supervisor. After being on hold for 20 minutes, the agent told me that the supervisor was busy and I would get a call later. Five hours passed and I received no call. So I tried again with Holiday Inn Express, but of course I got no where. I cancelled it, since I was not allowed to change it. Then I booked at one of your competitors, which turned out to be an excellent (and less expensive)accommodation. Though I have stayed at the Holiday Inn Express Short Pump Area before, I never will again. Your competitors value their customers and treat them well. You do not.
James S. (Individual traveller, booked 1 room), from
12-Jul-2021 Verified review, stayed from Wed Jun 30 to Thu Jul 01 2021 at a $98.99 average nightly rate. "Here for a soccer tournament."
Overall score5.0/ 5
Absolutely wonderful! The hotel is 10 min away from the fields, close to stores, restaurants and anything needed. Very clean, the person at the front desk was incredibly helpful. The gym is small, but sufficient, laundry on the second floor for guest use, necessary during a tournament. We will definitely stay here again if in the area.
Kim K. (Individual traveller, booked 1 room), from
28-Mar-2021 Verified review, stayed from Fri Mar 26 to Sun Mar 28 2021 at a $113.99 average nightly rate. "Disappointing"
Overall score3.0/ 5
No hot water during shower at 5:50 am. Did not have time to try my luck later since I had to be at an important appointment.
Naheed S. (Individual traveller, booked 1 room), from
11-Nov-2018 Verified review, stayed from Tue Nov 06 to Wed Nov 07 2018 at a $103.20 average nightly rate. "A warm and welcoming hotel"
Overall score4.0/ 5
I thoroughly enjoyed my stay here and would recommend it to anyone who would like to stay somewhere good, for a reasonable price.
Lauri W. (Individual traveller, booked 1 room), from 
19-Apr-2014 Verified review, stayed from Thu Apr 10 to Sat Apr 12 2014 at a £82.67 average nightly rate. 
"Pleasant stay"
Overall score4.0/ 5
We had a pleasant stay at your hotel. Housekeeping was able to get in and out without bothering us. The breakfast area was clean and was varied and tasty. The weekday food area lady was a little too helpful but very nice. I prefer to discard my used plates myself. I do wish you had your own exercise room. Thanks. We will return on our next trip.
Karen B. (Individual traveller, booked 1 room), from
27-Oct-2013 Verified review, stayed from Wed Oct 23 to Sun Oct 27 2013 at a $82.51 average nightly rate. Property description
This pet friendly hotel's Richmond accommodations include fantastic ammenities,from a free hot breakfast to an outdoor pool. Guests can take advantage of the complimentary Wi-Fi access, which makes it easy to stay connected to home or office. If you're looking for a place to stay in Richmond, our hotel's affordability, comfort and convenient location off I-64 give travelers the ability to "Stay Smart' with a name they can Trust!
Details / Other expenses
| Check-in: | 3:00pm |
| Check-out: | 12:00pm |
| Year of last renovation: | 2010 |
| Floors: | 4 |
| Rooms: | 112 |
| Corridors: | All rooms have interior hallways |
| Non-smoking rooms: | 112 |
| Rooms with disabled access: | |
| Suites: | 0 |
| Room windows: | Windows do open |
| Cleaning frequency: | Daily |
| Meeting rooms: | 1 View spaces |
| Meeting space: | 1032 sq. feet |
| Event space: | Holds 35 people |
| Dist. to food/bars: | 0.3 Miles |
| Dist. to a 24hr restaurant: | 0.5 Miles |
| Dist. to the nearest gym: | 0.5 Miles |
| Federal Emergency Management Agency (FEMA) approved: | Yes |
| Pool info: | Seasonal Outdoor Pool |
| Ownership: | Daly Seven Inc. |
Policies / Expenses
| Cancellation: 24 hours | |
| Nightly parking: | 0 |
| Typical group deposit: | 25% |
| Total taxes: | 14.00% |
| Total misc. fees: | £0.00 GBP (mandatory resort fees/taxes) |
| State Tax: | 6.00% |
| Occupancy Tax: | 8.00% |
Amenities / Features
- Air conditioning
- Alarm clock
- Central location
- Clothes drying
- Complimentary breakfast
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Credit card accepted: JCB
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Free WiFi Internet
- Ironing facilities
- Laundry facilities
- Microwave in room
- Non-smoking rooms
- Office or business center
- Pets allowed
- Private bathroom in room
- Quiet location
- Radio in room
- Refrigerator
- Self controlled heating/cooling system
- Shower
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- TV Channel: HBO
- TV Channel: Weather Channel
- TV Channel: ESPN
- Voicemail
Airport & shuttle information
Richmond International Airport; 25mi
Is there an airport shuttle? Sorry but no airport shuttle is available.Breakfast information
Complimentary hot and cold breakfast buffet.
Pet friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.$50 non-refundable pet fee per stay.
Parking information
Complimentary
Internet/Wi-Fi
Free WiFi is available throughout the hotel.
Cleaning policies
IHG's Way of Clean is designed to face the current health and safety challenges. It includes deep cleaning with hospital-grade disinfectants in guestrooms & public spaces and a continued partnership with Ecolab to provide high-impact cleanliness solutions. Guests will be provided amenity cleaning kits & personal-use sanitizer for guests, sanitizer stations in public areas & colleague spaces. Enhanced operating procedures to reduce contact and physical interaction with touchless transactions and use of front desk barriers. More frequent deep cleaning of public spaces and spacing of furniture for social distancing. Operational changes will be made to food & beverage with new approaches to buffets and events. Guest Rooms will have verification of sanitization with items marked as cleaned/ready to use and removal of unnecessary in-room high touch items. Upgraded laundry protocols will be implemented. These rigorous, new efforts are being led by IHG?s recently established Global Cleanliness Board.
About Holiday Inn Express
- Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
- Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
Previously known as:
Holiday Inn Express I 64 North West, Holiday Inn Express Richmond I 64 Short Pump Area, Holiday Inn Express Richmond I64 Northwest
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Meeting rooms and event rooms at Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel
Below are the meeting, conference and event spaces at Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel.
Feel free to use the Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel meeting space capacities chart below to help with your event planning. HotelPlanner specialises in Richmond event planning for hotel rooms and meeting space for corporate events, weddings, parties, conventions, as well as negotiated rates and trade shows.
| Meeting room name | L x W x H (Feet) | Size (sq ft) | Event 5'/6  | Crescent | Classroom | Hollow Square  | U-shape | Boardroom | Convention 8'/10'  | Theatre | Reception | Regist. desk  |
| Jefferson Room | 20 x 24 x 11 | 480 | --/-- | -- | 16 | 10 | 10 | 12 | --/-- | 25 | 40 | -- |
Close this Jefferson RoomRoom type: General Meeting Room Total size: 480 Sq. Miles Dimensions: 20 x 24 x 11 Ft Floor level: Ground level Power outlets: 2 Columns: 0 Windows: 1 Is there natural light? Yes Are there obstructions? No Are there built in screens? No Is there a built in stage? No Is there built in A/V? No Amenities available
Half-day space rental fee: $300.00 USD Full-day space rental fee: $600.00 USD Evening space rental fee: $60.00 USD 24hr reservation rental fee for the space: $1000.00 USD  | ||||||||||||
Planning an event? Richmond Hotel RFP request for proposal | Find meeting space | Meeting space calculator
FAQs about Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel
What time is check in?
Check in time is 3:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel have?
There are 112 sleeping rooms in the hotel.
Is there any meeting space at Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel?
Yes, they have 1 meeting room that can support various table layouts.
What kind of breakfast is at Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel?
Complimentary hot and cold breakfast buffet.
What parking is available at Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel?
Complimentary
How much does internet cost?
Free WiFi is available throughout the hotel.
Can I get a AAA rate at Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel?
Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate - 1 King Bed Standard Comm Accessible Tub Room with Microwave, Minifridge
Can I get a Senior or AARP rate at Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel?
Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Discount 1 King Bed Standard Comm Accessible Tub Room with Microwave, Minifridge
Is there a gym at Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Holiday Inn Express Richmond I 64 Short Pump Area An Ihg Hotel?
Yes, there is a pool on-site at the property. Seasonal Outdoor Pool.
Testimonials:
"The service helped us find a hotel we didn't even know was there! And the group rates were very good!" J.L. - Toronto, ON
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