SureStay Plus Hotel by Best Western Gatlinburg

218 Ski Mountain Rd., Gatlinburg, TN 37738 United States (USA)
View Map Reservations: 1-800-760-7718
2.5 Star Property
35.707466-83.524460
+1-800-760-7718
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.5/5

Based on 738 guest reviews

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  • Complimentary breakfast is offered
  • 52 sleeping rooms in hotel
  • 7 floors in hotel
  • 17 suites in hotel
  • Check in: 03:00
  • Check out: 11:00
  • Group booking rating of 5.7/10

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed Accessible 1 King Bed
Non-Smoking
Check Rates1 King Bed Accessible Balcony
Non-Smoking
Check Rates1 King Bed Accessible Bathtub
Non-Smoking
Check Rates1 King Bed Accessible Bathtub 1 King Bed
Non-Smoking
Check Rates1 King Bed Accessible Suite - Free Breakfast
Non-Smoking
Check Rates1 King Bed Non-Smoking River View
Non-Smoking
Check Rates1 King Bed Refrigerator, Microwave 1 King Bed
Non-Smoking
Check Rates1 King Bed Refrigerator, Microwave River View
Non-Smoking
Check Rates1 King Bed Refrigerator, Microwave River View 1 King Bed
Non-Smoking
Check Rates1 King Bed River View
Non-Smoking
Check Rates1 King Bed Room - Free Breakfast, Free WiFi, Refrigerator, Microwave
Non-Smoking
Check Rates1 King Bed Room with Free Hot Breakfast Free WiFi Flat
Non-Smoking
Check Rates1 King Bed Room with Free Hot Breakfast Free WiFi Flat Screen TV Refrigerator, Microwave
Non-Smoking
Check Rates1 King Bed Suite - Free Breakfast, Free WiFi, Refrigerator
Non-Smoking
Check Rates1 King Bed Suite - Free Breakfast, Free WiFi, Refrigerator, Whirlpool
Non-Smoking
Check Rates1 King Bed Suite with Balcony
Non-Smoking
Check Rates1 King Bed Suite with Balcony Free Internet, Free Parking
Non-Smoking
Check Rates1 King Bed Suite with Free Hot Breakfast Free WiFi
Non-Smoking
Check Rates1 King Bed Suite with Free Hot Breakfast Free WiFi and Refrigerator
Non-Smoking
Check Rates1 King Bed Suite with Hot Tub - Free Hot Breakfast
Non-Smoking
Check Rates1 King Bed Suite with Hot Tub - Free Hot Breakfast Njk1 Free WiFi and Refrigerator
Non-Smoking
Check Rates1 King Bed Suite with Sofa Bed
Non-Smoking
Check Rates1 King Bed Suite with Sofa Bed and Hot Tub
Non-Smoking
Check Rates1 King Bed Suite with Sofa Bed and Hot Tub Whirlpool
Non-Smoking
Check Rates1 King Bed with Balcony
Smoking    Non-Smoking
Check Rates1 King Bed with Balcony Free Internet, Free Parking, Refrigerator, Microwave
Smoking
Check Rates1 King Bed with Balcony No
Smoking
Check Rates1 King Mobility Accessible Bathtub
Non-Smoking
Check Rates1 King Mobility Accessible BathTub - Free Internet, Free Parking, Refrigerator, Microwave
Non-Smoking
Check Rates1 King or 2 Beds
Non-Smoking
Check Rates1 King Suite Mobility Accessible Tub
Non-Smoking
Check Rates1 King Suite Mobility Accessible Tub - Free Internet, Free Parking, Refrigerator, Microwave
Non-Smoking
Check Rates1 King Suite with Sofa Bed
Non-Smoking
Check Rates1 or 2 Beds
Non-Smoking
Check Rates1 Queen Bed Suite with Hot Tub - Free WiFi Free
Non-Smoking
Check Rates2 Queen Bed Room with Free Hot Breakfast Free WiFi Flat
Non-Smoking
Check Rates2 Queen Bed Room with Free Hot Breakfast Free WiFi Flat Screen TV Refrigerator, Microwave
Non-Smoking
Check Rates2 Queen Bed Suite with Sofa Bed - Free Hot Breakfast Free WiFi
Non-Smoking
Check Rates2 Queen Bed Suite with Sofa Bed - Free Hot Breakfast Free WiFi Nfq291 Refrigerator, Microwave
Non-Smoking
Check Rates2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds Balcony River View
Non-Smoking
Check Rates2 Queen Beds Non-Smoking River View
Non-Smoking
Check Rates2 Queen Beds Non-Smoking River View Balcony Pets in Room
Non-Smoking
Check Rates2 Queen Beds Non-Smoking Rivvw Balcon Microfridge High Speed Hair Full Breakfast
Non-Smoking
Check Rates2 Queen Beds Refrigerator, Microwave River View
Non-Smoking
Check Rates2 Queen Beds Refrigerator, Microwave River View 2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds River View
Non-Smoking
Check Rates2 Queen Beds River View Balcony Pets in Room
Non-Smoking
Check Rates2 Queen Beds Rivvw Balcon Microfridge High Speed Hair Full Breakfast
Non-Smoking
Check Rates2 Queen Beds Room - Free Breakfast, Free WiFi, Refrigerator, Microwave
Non-Smoking
Check Rates2 Queen Beds Suite with Balcony
Non-Smoking
Check Rates2 Queen Beds with Balcony
Non-Smoking
Check Rates2 Queen Beds with Balcony Free Internet, Free Parking, Refrigerator, Microwave
Non-Smoking
Check Rates2 Queen Beds with River View
Non-Smoking
Check Rates2 Queen Beds with Sofa Bed Suite - Free Breakfast, Free WiFi, Refrigerator, Microwave
Non-Smoking
Check Rates2 Queen Suite with Microwave, Refrigerator
Non-Smoking
Check Rates2 Queen Suite with Microwave, Refrigerator Refrigerator, Microwave
Non-Smoking
Check Rates2 Queen Suite with Microwave, Refrigerator, Free Internet, Free Parking, Refrigerator, Microwave
Non-Smoking
Check Rates2 Queen Suite with Sofa Bed
Non-Smoking
Check RatesAccessible 1 King
Non-Smoking
Check RatesAccessible 1 King Bed Room with Free Hot Breakfast
Non-Smoking
Check RatesAccessible 1 King Bed Suite with Free Hot Breakfast
Non-Smoking
Check RatesAccessible 1 King Bed Suite with Free Hot Breakfast and Nwk1 Bathroom Rails
Non-Smoking
Check RatesAccessible 1 King Mobility Accessible Bathtb Balcony Full Breakfast
Non-Smoking
Check RatesAccessible 1 King Mobility Accessible Bathtb Balcony Non-Smoking Full Breakfast
Non-Smoking
Check RatesAccessible Suite King Bed
Non-Smoking
Check RatesAccessible Suite King Bed Mobility Accessible Bathtb Balcon Sofa Bed Full Breakfast
Non-Smoking
Check RatesAccessible Suite King Bed Mobility Accessible Bathtb Balcon Sofa Bed Non-Smoking Full Breakfast
Non-Smoking
Check RatesKing or 2 Double Beds
Non-Smoking
Check RatesMobility Accessible Suite with 1 King Bed Sofa Bed Bathtub Balcony and Complimentary Buffet Breakfas
Non-Smoking
Check RatesMobility Accessible with 1 King Bed Bathtub Balcony and Complimentary Buffet Breakfast
Non-Smoking
Check RatesRiver View Room with 2 Queen Beds Balcony and Complimentary Buffet Breakfast
Non-Smoking
Check RatesRiver View Suite with 1 King Bed Sofa Bed and Complimentary Buffet Breakfast
Non-Smoking
Check RatesRiver View Suite with 2 Queen Beds Sofa Bed Balcony and Complimentary Buffet Breakfast
Non-Smoking
Check RatesSuite
Non-Smoking
Check RatesSuite 1 King Bed
Non-Smoking
Check RatesSuite 1 King Bed Accessible 1 King Bed
Non-Smoking
Check RatesSuite 1 King Bed Balcony River View Pet Friendly;with Sofa Bed 1 King Bed
Non-Smoking
Check RatesSuite 1 King Bed Microfridge Balcon Rivvw Flatsc Sofa Bed Full Breakfast
Non-Smoking
Check RatesSuite 1 King Bed Microwave and Refrigerator Balcony River View
Non-Smoking
Check RatesSuite 1 King Bed Non-Smoking Microfridge Balcon Rivvw Flatsc Sofa Bed Full Breakfast
Non-Smoking
Check RatesSuite 1 King Bed Non-Smoking Microwave and Refrigerator Balcony River View
Non-Smoking
Check RatesSuite 1 King Bed Non-Smoking Pet Friendly Room
Non-Smoking
Check RatesSuite 1 King Bed Non-Smoking Spa Bath Balcony River View
Non-Smoking
Check RatesSuite 1 King Bed Pet Friendly Room
Non-Smoking
Check RatesSuite 1 King Bed Refrigerator 1 King Bed
Non-Smoking
Check RatesSuite 1 King Bed Spa Bath Balcony River View
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed Accessible Balcony with Sofa Bed
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed Accessible Bathtub with Sofa Bed
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed Accessible Bathtub with Sofa Bed 1 King and 1 Sofa Bed
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed Balcony River View with Sofa Bed
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed Balcony River View with Sofa Bed 1 King and 1 Sofa Bed
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed Refrigerator, Microwave River View with Sofa Bed
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed Refrigerator, Microwave River View with Sofa Bed 1 King and 1 Sof
Non-Smoking
Check RatesSuite 1 Queen Bed Refrigerator 1 Queen Bed
Non-Smoking
Check RatesSuite 2 Queen Beds
Non-Smoking
Check RatesSuite 2 Queen Beds Balcony River View Pet Friendly;with Sofa Bed 2 Queen Beds
Non-Smoking
Check RatesSuite 2 Queen Beds Microfridge Balcon Rivvw 2tv Sofa Bed Full Breakfast
Non-Smoking
Check RatesSuite 2 Queen Beds Microwave and Refrigerator Balcony River View
Non-Smoking
Check RatesSuite 2 Queen Beds Non-Smoking Microfridge Balcon Rivvw 2tv Sofa Bed Full Breakfast
Non-Smoking
Check RatesSuite 2 Queen Beds Non-Smoking Microwave and Refrigerator Balcony River View
Non-Smoking
Check RatesSuite 2 Queen Beds Non-Smoking Pet Friendly Room
Non-Smoking
Check RatesSuite 2 Queen Beds Non-Smoking Spa Bath Balcony River View
Non-Smoking
Check RatesSuite 2 Queen Beds Pet Friendly Room
Non-Smoking
Check RatesSuite 2 Queen Beds Spa Bath Balcony River View
Non-Smoking
Check RatesSuite Multiple Beds Balcony River View with Sofa Bed
Non-Smoking
Check RatesSuite Multiple Beds Balcony River View with Sofa Bed 2 Queen and 1 Sofa Bed
Non-Smoking
Check RatesSuite Multiple Beds Refrigerator, Microwave River View with Sofa Bed
Non-Smoking
Check RatesSuite Multiple Beds Refrigerator, Microwave River View with Sofa Bed 2 Queen and 1 Sofa Bed
Non-Smoking
Check RatesSuite Standard
Non-Smoking

Local Attractions

Ober Gatlinburg Ski Resort, Ripley's Aquarium, Ripley's Haunted Adventure, Gatlinburg Convention Center, Shopping, Dining and much more!

Verified Reviews of SureStay Plus Hotel by Best Western Gatlinburg

Below are the verified reviews from guests that we have booked recently:
"Very big room."
Overall Score4.0/ 5
We had a king suite and was very roomy. Also the room was clean. Convenient to Gatlinburg town.
(Individual traveler, booked 1 room), from US flag
28-Jul-2021 Verified Review, stayed from Fri Jul 23 to Sun Jul 25 2021 at a $264.99 average nightly rate.
"Nasty rooms with bugs."
Overall Score2.0/ 5
We stayed two nights and had a big group of people and booked multiple rooms. Pics looks good, but not what you get. Rooms smell bad, had bugs all over the rooms. two stars for breakfast options despite covid, swimming pool.
(Group coordinator, booked 3 rooms), from US flag
15-Jul-2021 Verified Review, stayed from Mon Jul 12 to Wed Jul 14 2021 at a $138.99 average nightly rate.
"Gatlinburg Stay"
Overall Score3.0/ 5
Great service, people are helpful in the middle of renovation. It will be great when finished.
(Individual traveler, booked 1 room), from US flag
22-Jun-2021 Verified Review, stayed from Wed Jun 16 to Fri Jun 18 2021 at a $129.99 average nightly rate.
"Great location, close to everything."
Overall Score5.0/ 5
Very Satisfied
(Individual traveler, booked 1 room), from US flag
16-Oct-2020 Verified Review, stayed from Mon Oct 12 to Fri Oct 16 2020 at a $158.99 average nightly rate.
"Pleasant"
Overall Score4.0/ 5
Overall a clean and comfortable room. Staff was very accommodating.
(Individual traveler, booked 1 room), from US flag
01-Dec-2018 Verified Review, stayed from Thu Nov 29 to Sat Dec 01 2018 at a $77.03 average nightly rate.
"Clean, inexpensive, good location"
Overall Score4.0/ 5
Impressed with the cleanliness of the hotel. Breakfast was good and plenty of food and options. Staff was friendly and efficient. The only downside was the shower was narrow and the shower head low if you are over 5 9.
(Individual traveler, booked 1 room), from US flag
27-Oct-2018 Verified Review, stayed from Sun Oct 21 to Wed Oct 24 2018 at a $93.60 average nightly rate.
3.5 out of 5. Based on 738 guest reviews

Property Description

The SureStay Plus Hotel by Best Western Gatlinburg features views of the river in Gatlinburg. The property is located within 5 minutes walking from Downtown Gatlinburg and we are just 6 miles from Pigeon Forge. Each room has a shared balcony, a flat-screen TV, a microwave, a refrigerator and a coffee maker. Every room is fitted with a private bathroom and has a hairdryer. For your convenience, daily housekeeping service is provided, as well as a 24-hour front desk, free parking, vending machines and an ATM machine.The Great Smoky Mountain National Park is just 0.5 miles away. McGhee Tyson Airport which is 42 miles from SureStay Plus by Best Western Gatlinburg.

Details / Other Expenses

Check In: 03:00
Check Out: 11:00
Year of Last Renovation: 2017
Floors: 7
Rooms: 52
Corridors: All Rooms Have Exterior Hallways
Non Smoking Rooms: 52
Handicap Rooms: 2
Rooms with 1 Bed: 12
Rooms with 2 Beds: 40
Suites: 17
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 0
FEMA Approved: Yes
Pool Info:
Seasonal outdoor poolHours 8 am to 9 pm
Policies / Expenses
Cancellation:
45 days prior to arrival for the entire group / 72 hours prior to arrival for individuals not to exceed 5% of the original room block.
Nightly Parking: 0.00
Typical Group Deposit: 25% of total stay
Total Taxes: 12.75%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
Occupancy Tax: 9.00%
City Tax: 3.75%

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Complimentary breakfast
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Elevator
  • Fax available
  • Hairdryer available
  • Internet - wireless
  • Ironing facilities
  • Microwave in room
  • Non-smoking rooms
  • Office or business center
  • Refrigerator
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Voicemail

Airport & Shuttle Information

McGee Tyson Airport. Approx. 1hour and 20 minutes away.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Free breakfast. Consists of cereals, oatmeal, grits, bagels, pastries, scrambled eggs, yogurt, make your own waffles, seasonal fruit, coffee and juices.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

No charge for parking. No bus parking available, but can assist with finding location for buses.

Internet / WiFI

Free WIFI

About SureStay

  • The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
  • SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
  • Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
  • The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
  • SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

Previously known as:
Family Inns of America Gatlinburg, Travelodge Inn & Suites

Group vs. Individual Rates at SureStay Plus Hotel by Best Western Gatlinburg

Rate fluctuations of SureStay Plus Hotel by Best Western Gatlinburg

The graph above is trends of room rates for both group/meeting prices and the lowest online individual prices our system could find at the time the group/meeting bid was submitted. The most competitive group discount displayed is 12.4% in the month of February 2021 and the highest average individual rate is $224 in the month of May 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at SureStay Plus Hotel by Best Western Gatlinburg in a month when rates are lower.

FAQs about SureStay Plus Hotel by Best Western Gatlinburg

What time is check in?

Check in time is 03:00 based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00 based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does SureStay Plus Hotel by Best Western Gatlinburg have?

There are 52 sleeping rooms in the hotel.

What kind of breakfast is at SureStay Plus Hotel by Best Western Gatlinburg?

Free breakfast. Consists of cereals, oatmeal, grits, bagels, pastries, scrambled eggs, yogurt, make your own waffles, seasonal fruit, coffee and juices.

What parking is available at SureStay Plus Hotel by Best Western Gatlinburg?

No charge for parking. No bus parking available, but can assist with finding location for buses.

How much does internet cost?

Free WIFI

Can I get a AAA rate at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate - 1 King Bed Room with Free Hot Breakfast Free WiFi Flat

Can I get a Senior or AARP rate at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, this hotel does not offer senior hotel discounts at this time.

Testimonials:

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"We greatly appreciate your help. We had made arrangements with a hotel and then found out that it was located in a bad part of town. The trip is in three weeks and we felt doomed. I found your site and we had bids from three hotels within 1 hour. On such short notice and a larger group .. We are thrilled !! Thanks !!" T.G. - Missouri City, MO

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