SureStay Hotel by Best Western Pigeon Forge

117 Pin Oak View Dr., Pigeon Forge, TN 37863 United States (USA)
View Map Reservations: 1-800-760-7718
2.5 Star Property
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Based on 68 guest reviews

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  • Complimentary breakfast is offered
  • 38 sleeping rooms in hotel
  • 2 floors in hotel
  • 4 suites in hotel
  • Check in: 04:00
  • Check out: 11:00
  • Group friendly rating of 7.4/10

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local Attractions

Titanic Museum, Dollywood (3 miles), Tanger Outlets, Country Barn Theater (2 miles), Wonderworks, Smoky Mountain Opry, Dixie Stampede (4 miles), Nascar Speedpark (1 miles), Apple Barn Winery, The Old Mill (3 miles), Adventure Park Ziplines (1 miles), Country Tonite, Ripleys Aquarium (18 miles), Five Oaks Riding Stables (1 miles), Smoky Mtn Outdoors Whitewatr (1 miles)

Verified Reviews of SureStay Hotel by Best Western Pigeon Forge

Below are the verified reviews from guests that we have booked recently:
"Overall was not the best experiance for us."
Overall Score2.0/ 5
hotel was old and run down. The beds were hard. You could her noise from other rooms. I would only stay there again if it was my only choice.The staff was friendly and helped if we needed it.
(Group coordinator, booked 3 rooms), from US flag
18-Oct-2020 Verified Review, stayed from Thu Oct 08 to Sun Oct 11 2020 at a $116.99 average nightly rate.
"Left at five 00 am dirty property too expensive."
Overall Score1.0/ 5
Will not stay there again my reservations was for two nights not saterday night the Internet stated 124.00 a night I was charged more. Why.
(Individual traveler, booked 1 room), from US flag
19-Sep-2020 Verified Review, stayed from Thu Sep 17 to Sat Sep 19 2020 at a $173.99 average nightly rate.
Overall Score1.0/ 5
Bugs soiled mattress. Microwave not working.had to have TV fixed. Could not take a bath. Paid same price for a place with a pool and breakfast.
(Individual traveler, booked 1 room), from US flag
29-Aug-2020 Verified Review, stayed from Fri Aug 21 to Sat Aug 29 2020 at a $75.12 average nightly rate.
"Canceled due to Corona virus and would like a refund."
Overall Score1.0/ 5
My vacation had to be canceled due to the Corona virus and this is the only place that would not refund me.
(Individual traveler, booked 1 room), from US flag
03-May-2020 Verified Review, stayed from Mon Mar 30 to Wed Apr 01 2020 at a $59.36 average nightly rate.
"A place to keep you dry, warm or cool."
Overall Score3.0/ 5
The bathtub was clean and I am sure the sheets had not been changed. There was hair in the tub and the breakfast juice was watered down.
(Individual traveler, booked 1 room), from US flag
27-Oct-2019 Verified Review, stayed from Fri Oct 25 to Sat Oct 26 2019 at a $140.00 average nightly rate.
"Last minute No options."
Overall Score2.0/ 5
We were traveled thru the area coming from SC and decided to stop and stay the night. There were 6 of us so I rented two rooms. Desk clerk wasnt sure how my discount for work (government) worked so I didnt get the best rate but it was still cheap for two rooms. I had my dog with me very small five lbs who is crate trained. So he stayed in the crate or on the leash never loose in the room. You can tell though that others before us had let their dogs damage the room and the repairs hadnt been made. So much so that I made the clerk aware of the issues upon checking in. There was one wash cloth for a room of four people. And a handwritten envelope from house keeping asking for a tip, which is fine if you can leave me enough stuff to shower. The. Air conditioner in the room was a window unit put into the wall at head level to me (5'4") so when you washed your hands, face, or used the sink you were blasted in the face by the AC. It was cool though. Finally we chose this place because, price, pets allowed and breakfast offered. We were traveling with four teenagers who went down to breakfast before it was over and said there were just some random donuts and not enough for them to all get something. They waited around for someone to bring more out but was instead not helped at all so I ended up leaving earlier just to go get breakfast. 4 out of the 6 of us woke up with bumps all over our legs. Like small mosquito bites, very itchy. I checked the beds for bugs and didnt see anything. But we ended up needed lotion and benadryl to finish our four hr drive. I prob wont stay there again unless there are no other options.
(Group coordinator, booked 2 rooms), from US flag
04-Oct-2019 Verified Review, stayed from Sun Sep 29 to Mon Sep 30 2019 at a $42.39 average nightly rate.
"Tn Stay"
Overall Score3.0/ 5
Friendly staff. Great bed. breakfast needs upgrade,choices very limited. Overall stay was great.
(Individual traveler, booked 1 room), from US flag
11-Jun-2019 Verified Review, stayed from Wed May 22 to Fri May 24 2019 at a $52.74 average nightly rate.
"Tn Stay"
Overall Score3.0/ 5
Friendly staff. Great bed. breakfast needs upgrade,choices very limited. Overall stay was great.
(Individual traveler, booked 1 room), from US flag
11-Jun-2019 Verified Review, stayed from Wed May 22 to Fri May 24 2019 at a $52.74 average nightly rate.
"Good Room for the price."
Overall Score3.0/ 5
The room was clean and the staff was friendly and helpful. My expectations were low given my daily rate so I was pleasantly surprised to find a clean and updated room. Beds were average comfort. The only complaint I have is the walls are thin, we can hear our neighbors' conversations.
(Individual traveler, booked 1 room), from US flag
12-Mar-2019 Verified Review, stayed from Thu Mar 07 to Sun Mar 10 2019 at a $75.00 average nightly rate.
3.5 out of 5. Based on 68 guest reviews

Property Description

The newly renovated SureStay Hotel by Best Western Pigeon Forge is located in the heart of Sevier County. Steps away from WonderWorks, Titanic, Hatfield & McCoys, Hard Rock Cafe, Smoky Mountain Opry, Tanger Outlet® Mall and more. Just a short drive to Dollywood, Gatlinburg, Smoky Mountain National Park, Ripley's Aquarium and much more. All new rooms, renovation completed in Spring of 2018. 100% non-smoking, exterior corridor hotel. Room options include: non-smoking 2 queen beds, about 280 square feet, non-smoking king bed about 220 square feet and non-smoking king whirlpool about 280 square feet. All rooms include free wireless Internet connection, 37-inch Flat Screen TV with over 90 channels, multi-function showerhead, microwave, refrigerator, in-room coffee maker, alarm clock and a hairdryer.Join us for a complimentary continental breakfast buffet in the morning.

Details / Other Expenses

Check In: 04:00
Check Out: 11:00
Year of Last Renovation: 2018
Floors: 2
Rooms: 38
Corridors: All Rooms Have Exterior Hallways
Non Smoking Rooms: 38
Handicap Rooms: 1
Suites: 4
Meeting Rooms: 0
Policies / Expenses
Group Reservations: 2 Weeks Prior to Schedule check in.
Nightly Parking: 0
Total Taxes: 12.25%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features

  • Complimentary breakfast
  • Tea and coffee making facilities
  • Laundry facilities
  • Internet - wireless
  • Office or business center
  • Fax available
  • Non-smoking rooms
  • Hairdryer available
  • Alarm clock
  • Refrigerator
  • Microwave in room
  • Air conditioning
  • Telephone - Free local calls
  • Credit card accepted: American Express
  • Credit card accepted: Diners Club
  • Credit card accepted: Discover
  • Credit card accepted: Mastercard/Visa
  • Private bathroom in room
  • Pets allowed

Airport & Shuttle Information


Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
We are pet friendly and allow up to two dogs in a rented room. The size limit for any one dog shall be 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotelâ??s approval prior to arrival. The pet friendly rate is $20.00 per day with a $100 per week maximum.

About SureStay

  • The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
  • SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
  • Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
  • The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
  • SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

FAQs about SureStay Hotel by Best Western Pigeon Forge

What time is check in?

Check in time is 04:00 based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00 based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does SureStay Hotel by Best Western Pigeon Forge have?

There are 38 sleeping rooms in the hotel.


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"Thank You for all your help in getting us great rates! I will recommend you to anyone I know that needs the best group hotel rates." P. M. - Ontario, CA

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