"No room cleaning poor food."
Overall score2.0/ 5
We stayed here before. Pre Covid. It was nice but the previous managers were not there anymore. Instead we had people who knew nothing about running such an establishment. Suffice it to say no one cared. They refused to provided the room we reserved which by the way was false advertising on their website given e could not stand in the room upright. If there is opposition to that statement happy to post again regarding the details of the poor room and the fact on our last night they came in the room while not there and our belonging were moved around. Next the they refused to clean the room. We started putting the garbage and towels in the hallway. They cleaned the room once in a week. The food was horrible. Cold, dried.l out. Wine was $5 to $8 a bottle at happy hour. Really in Napa! When we were there prior, food was excellent, wine was great matching the food. In the end they did nothing for us. We had to challenge the charges based upon the fact we did not get anything they advertised. That was an easy win. I write this to warn you in case they continue to do this. At the time the place was for sale. Very said this place was. This was beginning of 2022.
03-May-2022 Verified review, stayed from Sun Dec 26 to Sat Jan 01 2022 at a $367.99 average nightly rate.