"No communication, dated, overpriced."
Overall score2.0/ 5
Was very excited to spend a few days away with my husband. When we arrived we were greeted by a very friendly man who valet our vehicle it was a great start but went downhill from there. We arrived at 3:30 and our room wasn't ready, I grabbed a piece of paper off the counter that informed me there was a large conference staying this week. The receptionist didn't mention anything. We were called at 3:50 to say the room was ready. We went to the atm to get the valet some cash but it was out of order. When we arrived in the room I was surprised at how dated it was old furniture, carpet was dirty, bathroom smelt like mildew, shower pressure cut in and out, the lamp beside the bed it broken and flickering, there is nothing in the room to warm up food. one microwave in the lobby and it was dirty. The hot springs are obviously beautiful but very very busy because of the conference. There is no communication from any team members about where to eat, if housekeeping comes everyday or what's opened and closed and what the costs are. The breakfast buffet was beyond disappointing and it's listed no where how much it costs. Everything there was what you would receive at a feee continetial breakfast but they charge $25 per person. The food was cold, the eggs are disgusting, it was vey off putting. The restaurants at the hotel had been closed or at least not open from Tuesday Thursday. Most restaurants in the surrounding n area are closed due to off season. Places that are open are outrageously over priced. If you did need the front desk for something we had to wait for 10 15 min to get the keys to our vehicle and we paid the additional $20 for valet but it would have been faster to get your car yourself and often times we did. They hand us the keys and you have to get your vehicle yourself. Coffee in suite is disgusting and no creamer. You spend money on everything! With no where to cook food or warm anything up you are forced to spend unnecessary money on food that isn't that great because you have no options in the entire town. Happy to spend the week with my husband but other than that we were very disappointed.
April S. 19-Jan-2023 Verified review, stayed from Tue Jan 17 to Fri Jan 20 2023 at a C$169.00 average nightly rate.
(Individual traveller, booked 1 room), from