REGINA

19 Alcala St., Madrid 28014 Spain (ESP)
3.0 Star Hotel
40.41778-3.6998

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Check RatesDouble Single Use Standard
Non-Smoking
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Check RatesDouble Single Use Standard Breakfast Lunch and Dinner Included
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Check RatesDouble Standard
Non-Smoking
Check RatesDouble Standard Breakfast and Additional Meal Included
Non-Smoking
Check RatesDouble Standard Breakfast Included
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Check RatesDouble Standard Breakfast Lunch and Dinner Included
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Check RatesDouble Superior
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Check RatesDouble Superior Breakfast and Additional Meal Included
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Check RatesDouble Superior Breakfast Included
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Check RatesDouble Superior Breakfast Lunch and Dinner Included
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Check RatesSingle Standard
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Check RatesSingle Standard Breakfast and Additional Meal Included
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Check RatesSingle Standard Breakfast Included
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Check RatesStandard Quad
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Check RatesStandard Quad Breakfast Full Breakfast
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Check RatesStandard Room, 1 King or 2 Double Beds
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Check RatesTriple Room 3 Single Beds
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Check RatesTriple Standard
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Check RatesTriple Standard Breakfast and Additional Meal Included
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Check RatesTriple Standard Breakfast Lunch and Dinner Included
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Check RatesTwin Room
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Summary of Verified Reviews

Summary of 5,260 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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85
Very Good

Excellent luxury hotel. Close to Sevilla Metro. Great sightseeing, restaurants and shopping nearby. Popular among couples.

“Bathrooms are super luxurious” “Preferred room service”

Great Overall Ranking Top 16% in city
Excellent Luxury Hotel Top 5% in city
Great Boutique Hotel Top 11% in city
Best Room Service In City

Good to know

  • New rooms

    “Modern furnishing” “Room was very modern and well appointed”

  • Wonderful sightseeing

    “In the heart of the Plaza Mayor” “Location for sightseeing and metro just outside”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Modern Hotel

    “Modern furnishing” “Room was very modern and well appointed”

Review highlights

Location

97/100
1829 reviews

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Accessible by car, but parking is awful and costly. Great nearby restaurants and bars with excellent excursions.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

93/100
567 reviews

Clean hotel facilities. Clean rooms and bathrooms. Dirty dining area.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Service

90/100
1567 reviews

Friendly and professional housekeepers. Room service is perfect. Booking process is sufficient.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

89/100
714 reviews

Tasty , yet expensive breakfasts.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Food

84/100
311 reviews

Excellent dining with especially good side dishes and desserts. Nice menu and snacks. Restaurant is not well-kept, but prices are acceptable.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Bar

82/100
124 reviews

Excellent bar with great prices. Good wines.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

79/100
502 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish Hotel. Unpleasant entrance area. Luxurious Hotel. Luxury hotel. Nice boutique hotel. Good choice for a city trip.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

63/100
1950 reviews

Tidy, relatively well-maintained rooms of average size, with average beds. Decent, well-sized bathrooms are very clean. New rooms. No view, and A/C, TV and minibar are lacking. Conventional furniture. Bad kitchenettes and balconies.

“Excellent nights sleep” “Excellent shower” “Broken air conditioner”

WiFi

60/100
161 reviews

WiFi is good value.

“Excellent internet service” “Free Wi-fi” “Wi fi unreliable”

Ranked top 12% by couples, with a score of 86

Good to know

  • Unpleasant entrance area

    “Reception area needs to be updated” “Elevators could be a bit slow”

  • Beautiful architecture

    “Modern decor” “Beautiful architecture”

  • Good accessibility by car

    “Quiet side street” “Inexpensive taxi ride”

  • Near city centre

    “In the heart of town” “In the heart of city”

Review highlights

Location

95/100
371 reviews

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Easy car access but inadequate parking.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

91/100
90 reviews

Clean hotel facilities. Clean rooms and bathrooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

89/100
138 reviews

Tasty , yet expensive breakfasts.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Food

86/100
43 reviews

Good food, especially side dishes. Great menu.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Service

83/100
276 reviews

Service is professional and cheery, especially reception and housekeeping.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Vibe

82/100
87 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Friendly atmosphere. Unpleasant entrance area. Luxurious Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Bar

76/100
21 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Room

61/100
408 reviews

Rooms are large enough and decently maintained, and the furniture is fine. New, clean rooms with standard beds. Decent, well-sized bathrooms are very clean. Substandard bathrooms, televisions, and air conditioning. Bad view.

“Excellent nights sleep” “Broken air conditioner” “Excellent rooms”

WiFi

54/100
42 reviews

WiFi is good value.

“Excellent internet service” “Wi-Fi was quick” “Wi fi unreliable”

Ranked top 19% by families, with a score of 84

Good to know

  • Free internet

    “Free Wi-fi” “Free Internet”

  • Expensive breakfast

    “Breakfast was pricey” “Exorbitant rates for breakfast”

  • Bad view

    “No view from my room” “Ugly view”

  • Clean hotel facilities

    “Clean facility” “Hotel is affordable, clean”

Review highlights

Location

98/100
111 reviews

Great location with excellent sightseeing. Close to public transport.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

92/100
41 reviews

Clean hotel facilities. Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

86/100
49 reviews

Reasonably priced, tasty breakfasts.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

85/100
94 reviews

Service is professional and friendly.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

83/100
30 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Bar

79/100
11 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

75/100
33 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

62/100
126 reviews

Acceptably maintained rooms with mediocre beds and furniture. Modern, clean rooms of a decent size with OK bathrooms. Poor A/C and no views to speak of.

“Excellent bed pillows” “Broken air conditioner” “Worst hotel room”

WiFi

61/100
20 reviews

WiFi is good value.

“Excellent internet service” “Internet was a little slow” “Wi fi unreliable”

Ranked top 18% by solo travelers, with a score of 83

Good to know

  • Wonderful housekeeping

    “Wise cleaning” “Housekeeping staff works very hard”

  • Bad air conditioning

    “Broken air conditioner” “Broken air conditioning”

  • Friendly atmosphere

    “The hotel itself is welcoming” “Very enjoyable stay.”

  • Bar is awesome

    “Complimentary champagne upon arrival” “Bottle of wine for free”

Review highlights

Location

97/100
86 reviews

Great location with excellent sightseeing. Close to public transport.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

93/100
16 reviews

Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Service

89/100
63 reviews

Reception is OK, housekeeping good and service professional.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

88/100
34 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Food

87/100
9 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Bar

83/100
5 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

77/100
23 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

WiFi

57/100
15 reviews

Regular internet service.

“Excellent internet service” “Excellent Wi-Fi” “Internet didn't work”

Room

54/100
112 reviews

Beds and room-maintenance are OK, but A/C is lacking. Modern, clean rooms of a decent size with OK bathrooms.

“Broken air conditioner” “Bathroom excellent” “Rooms are tiny”

Comfort

44/100
63 reviews

Uncomfortable, with too much noise and bad A/C. Average-sized rooms with alright beds.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Ranked top 16% by business travelers, with a score of 81

Good to know

  • Modern Hotel

    “Modern furnishing” “Room was very modern and well appointed”

  • Awesome vibe

    “The hotel itself is welcoming” “Amazing lobby”

  • New rooms

    “Modern furnishing” “Room was very modern and well appointed”

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

Review highlights

Location

98/100
33 reviews

Good location, close to public transport.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

89/100
8 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

89/100
18 reviews

Great service, especially at reception.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Value

85/100
8 reviews

Best value for money.

“Unbeatable rate” “Free dishes of tapas” “Amazing price”

Vibe

80/100
7 reviews

Awesome vibe. Modern Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

60/100
30 reviews

Average, relatively well-kept rooms and bathrooms. Decently sized new rooms.

“No hair dryer in the room” “Broken air conditioner” “Rooms are tiny”

Good to know

  • Clean rooms

    “Spotlessly clean rooms” “Rooms were clean and modern”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

Review highlights

Location

97/100
19 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

94/100
5 reviews

Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Service

91/100
12 reviews

Friendly service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

91/100
13 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Room

65/100
26 reviews

Rooms are tidy and of average size.

“Excellent bed pillows” “Broken air conditioner” “Dirty walls”

WiFi

59/100
8 reviews

Regular internet service.

“Excellent internet service” “Wi fi unreliable” “Great Wi-fi”

Comfort

53/100
11 reviews

Somewhat comfortable and acceptably sized rooms.

“Shower was so roomy” “Very ugly and noisy renovation” “Excellent bed”

Ranked top 46% by couples, with a score of 84

Good to know

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

  • Tasty breakfast

    “Buffet breakfast was very yummy” “I loved the breakfast buffet”

Review highlights

Location

97/100
6 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

91/100
6 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

90/100
5 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Room

62/100
10 reviews

Room is all right.

“No hair dryer in the room” “Broken air conditioner” “Worst hotel room”

Ranked top 43% by families, with a score of 90

Good to know

  • Tasty breakfast

    “Buffet breakfast was very yummy” “I loved the breakfast buffet”

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

Review highlights

Location

97/100
5 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

90/100
5 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Room

65/100
7 reviews

Room is all right.

“Excellent shower” “Broken air conditioner” “Excellent rooms”

Good to know

  • Great reception

    “Hotel reception was very apologetic and helpful” “Excellent desk staff”

  • Professional service

    “Staff was very knowledgable and friendly” “Professional Hotel”

  • Noisy

    “Banging doors” “Noisey bars”

  • Wonderful sightseeing

    “In the heart of the Plaza Mayor” “Location for sightseeing and metro just outside”

Review highlights

Location

99/100
102 reviews

Good location, close to public transport. Near to downtown with good options for sightseeing.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

92/100
30 reviews

Clean hotel facilities. Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

91/100
62 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

89/100
103 reviews

Efficient, friendly service with a nice reception.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

80/100
19 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Vibe

78/100
28 reviews

Awesome vibe. Friendly atmosphere. Modern Hotel. Luxurious Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Bar

77/100
6 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Room

64/100
121 reviews

Beds and room-maintenance are OK, but A/C is lacking. Clean, spacious, new rooms, and so-so bathrooms.

“Excellent bed pillows” “No hair dryer in the room” “Broken air conditioner”

WiFi

59/100
7 reviews

Regular internet service.

“Excellent internet service” “Internet didn't work” “Wi fi unreliable”

Ranked top 10% by couples, with a score of 85

Good to know

  • Noisy

    “Banging doors” “Noisey bars”

  • Delicious food

    “Fabulous dinner” “Free dishes of tapas”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Tasty breakfast

    “Buffet breakfast was very yummy” “I loved the breakfast buffet”

Review highlights

Location

98/100
33 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

88/100
12 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

87/100
22 reviews

Service is professional and friendly.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

83/100
5 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Vibe

80/100
6 reviews

Awesome vibe.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

65/100
31 reviews

Average-sized rooms with alright beds.

“Excellent shower” “Broken air conditioner” “Worst hotel room”

Comfort

53/100
22 reviews

Rooms adequately-sized and relatively comfortable but too noisy.

“Shower was so roomy” “Ac did not work” “Broken air conditioner”

Ranked top 38% by families, with a score of 84

Good to know

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

Review highlights

Location

97/100
5 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

90/100
4 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Room

62/100
9 reviews

Room is all right.

“Broken air conditioner” “Dirty walls” “Room was excellent”

Comfort

49/100
5 reviews

Uncomfortable.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Ranked top 30% by solo travelers, with a score of 87

Good to know

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

Review highlights

Service

89/100
5 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Room

66/100
5 reviews

Room is all right.

“Excellent bed pillows” “Excellent shower” “Broken air conditioner”

Good to know

  • Wonderful sightseeing

    “In the heart of the Plaza Mayor” “Location for sightseeing and metro just outside”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Clean rooms

    “Spotlessly clean rooms” “Rooms were clean and modern”

  • Close to public transport

    “Next to sevilla metro station” “Very close to the Sevilla tube station”

Review highlights

Location

98/100
841 reviews

Well-located hotel, although, unfortunately the parking isn't easy. Near downtown with great sightseeing and shopping. Close to public transport and the train. Great nearby restaurants and bars with excellent excursions.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

92/100
304 reviews

Clean hotel facilities. Clean rooms and bathrooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

89/100
263 reviews

Reasonably priced, tasty breakfasts.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

89/100
689 reviews

Friendly and professional service, with great housekeeping and acceptable waitstaff. Room service is perfect.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

89/100
159 reviews

Great dining, menu, and snacks, at affordable prices.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Bar

82/100
66 reviews

Excellent bar with great prices. Good wines.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

77/100
241 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Friendly atmosphere. Unpleasant entrance area.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Amenities

68/100
179 reviews

Unacceptable entrance area with mediocre facilities. Beautiful architecture. Awesome terrace.

“Modern interior” “Small internal courtyard which was so quiet” “Quiet side of the hotel”

Room

61/100
838 reviews

Rooms are clean, new and fairly spacious with standard beds. Furniture was acceptable but rooms need maintenance with inadequate TV's and air conditioning. Decent, well-sized bathrooms are very clean. No view and bad kitchenette.

“No hair dryer in the room” “Broken air conditioner” “Rooms are tiny”

WiFi

60/100
77 reviews

WiFi is good value.

“Excellent internet service” “Free Wi-fi” “Internet was a little slow”

Ranked top 13% by couples, with a score of 86

Good to know

  • Beautiful architecture

    “Modern decor” “Beautiful architecture”

  • Great shopping

    “Excellent department store” “Excellent coffee shop”

  • Near city centre

    “In the heart of town” “In the heart of city”

  • Bad view

    “No view from my room” “Ugly view”

Review highlights

Location

98/100
129 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Easy car access but inadequate parking.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

92/100
44 reviews

Clean hotel facilities. Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

90/100
41 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Food

87/100
17 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Service

86/100
111 reviews

Efficient, friendly service with a nice reception.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Vibe

83/100
37 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Friendly atmosphere.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Bar

81/100
10 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Amenities

70/100
27 reviews

Nice buildings and decent facilities. Beautiful architecture.

“Modern decor” “Small internal courtyard which was so quiet” “Quiet side of the hotel”

WiFi

60/100
23 reviews

Regular internet service.

“Excellent internet service” “Internet was a little slow” “Wi fi unreliable”

Room

57/100
136 reviews

Decent bathrooms and beds in average sized rooms. Bad A/C in new, clean, but badly maintained rooms. Bad view.

“Excellent shower” “Broken air conditioner” “Rooms are tiny”

Ranked top 26% by families, with a score of 81

Good to know

  • Clean hotel facilities

    “Clean facility” “Hotel is affordable, clean”

  • Bar is awesome

    “Complimentary champagne upon arrival” “Bottle of wine for free”

  • Clean rooms

    “Spotlessly clean rooms” “Rooms were clean and modern”

  • Clean

    “Spotlessly clean rooms” “Rooms were clean and modern”

Review highlights

Location

98/100
50 reviews

Great location with excellent sightseeing. Close to public transport.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

92/100
24 reviews

Clean hotel facilities. Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

89/100
19 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

86/100
37 reviews

Service is professional and friendly.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

85/100
11 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Bar

79/100
6 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

73/100
22 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

61/100
54 reviews

Acceptably maintained rooms with mediocre beds and furniture. Modern, clean rooms of a decent size with OK bathrooms. Bad air conditioning.

“Excellent shower” “Broken air conditioner” “Dirty walls”

WiFi

54/100
6 reviews

Regular internet service.

“Excellent internet service” “Excellent Wi-Fi” “Internet didn't work”

Ranked top 17% by solo travelers, with a score of 85

Good to know

  • Delicious food

    “Fabulous dinner” “Free dishes of tapas”

  • Bad air conditioning

    “Broken air conditioner” “Broken air conditioning”

  • Wonderful sightseeing

    “In the heart of the Plaza Mayor” “Location for sightseeing and metro just outside”

  • Poorly-maintained rooms

    “Fridge didn't work” “Walls are a little thin”

Review highlights

Location

96/100
32 reviews

Great location with excellent sightseeing.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

90/100
15 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

87/100
5 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Breakfast

87/100
7 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Vibe

78/100
7 reviews

Awesome vibe.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

61/100
34 reviews

Acceptably kept up rooms with shoddy A/C. Decent bathrooms and beds in average sized rooms.

“No hair dryer in the room” “Broken air conditioner” “Excellent rooms”

WiFi

54/100
6 reviews

Regular internet service.

“Excellent internet service” “Wi-Fi was quick” “Wi fi unreliable”

Ranked top 25% by business travelers, with a score of 83

Good to know

  • Modern Hotel

    “Modern furnishing” “Room was very modern and well appointed”

  • New rooms

    “Modern furnishing” “Room was very modern and well appointed”

  • Tasty breakfast

    “Buffet breakfast was very yummy” “I loved the breakfast buffet”

  • Awesome vibe

    “The hotel itself is welcoming” “Amazing lobby”

Review highlights

Location

97/100
18 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

89/100
7 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

88/100
9 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Vibe

79/100
5 reviews

Awesome vibe. Modern Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

64/100
17 reviews

Rooms and bathrooms are alright. New rooms.

“Broken air conditioner” “Dirty walls” “Excellent rooms”

Good to know

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Bad view

    “No view from my room” “Ugly view”

  • Great reception

    “Hotel reception was very apologetic and helpful” “Excellent desk staff”

  • New rooms

    “Modern furnishing” “Room was very modern and well appointed”

Review highlights

Location

96/100
30 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

92/100
44 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

92/100
59 reviews

Friendly service and great reception.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

82/100
4 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Vibe

78/100
8 reviews

Awesome vibe. Modern Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

63/100
55 reviews

Decent bathrooms and beds in average sized rooms. Modern, tidy rooms. Bad view.

“Excellent shower” “Broken air conditioner” “Room was excellent”

Ranked top 10% by couples, with a score of 86

Good to know

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Tasty breakfast

    “Buffet breakfast was very yummy” “I loved the breakfast buffet”

Review highlights

Location

97/100
11 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

91/100
14 reviews

Friendly service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

89/100
8 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Room

66/100
18 reviews

Average sized rooms.

“Excellent shower” “Broken air conditioner” “Dirty walls”

Comfort

54/100
10 reviews

Somewhat comfortable and acceptably sized rooms.

“Shower was so roomy” “Airconditioning didn't work” “Very ugly and noisy renovation”

Good to know

  • Professional service

    “Staff was very knowledgable and friendly” “Professional Hotel”

  • Clean rooms

    “Spotlessly clean rooms” “Rooms were clean and modern”

Review highlights

Location

98/100
25 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

92/100
5 reviews

Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

90/100
15 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Food

86/100
5 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Service

86/100
15 reviews

Professional service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Room

58/100
35 reviews

Clean rooms of a decent size with standard bathrooms.

“No hair dryer in the room” “Broken air conditioner” “Worst hotel room”

Ranked top 13% by couples, with a score of 85

Good to know

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

Review highlights

Location

97/100
6 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

84/100
5 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Room

61/100
18 reviews

Average sized rooms.

“No hair dryer in the room” “Broken air conditioner” “Dirty walls”

Comfort

47/100
6 reviews

Rooms are decent sized but not very comfortable.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Ranked top 64% by families, with a score of 76

Good to know

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

Review highlights

Location

97/100
5 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

86/100
6 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Review highlights

Location

97/100
8 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

88/100
6 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Good to know

  • Wonderful sightseeing

    “In the heart of the Plaza Mayor” “Location for sightseeing and metro just outside”

  • Noisy

    “Banging doors” “Noisey bars”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • New rooms

    “Modern furnishing” “Room was very modern and well appointed”

Review highlights

Cleanliness

95/100
50 reviews

Clean hotel facilities. Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Location

95/100
153 reviews

Good location, close to public transport. Near city centre with great sightseeing and nearby restaurants.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

89/100
112 reviews

Service is professional and friendly.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

86/100
85 reviews

Tasty , yet expensive breakfasts.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Food

84/100
16 reviews

Food is great, especially the desserts.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Bar

84/100
5 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

82/100
52 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Unpleasant entrance area.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

65/100
135 reviews

Beds, room sizes and maintenance levels are average. Modern, clean rooms with spacious bathrooms. TV's not great and no view.

“Broken air conditioner” “Dirty walls” “Bathroom excellent”

WiFi

64/100
13 reviews

WiFi is good value.

“Excellent internet service” “Internet didn't work” “Wi fi unreliable”

Ranked top 22% by couples, with a score of 83

Good to know

  • Noisy

    “Banging doors” “Noisey bars”

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Clean

    “Spotlessly clean rooms” “Rooms were clean and modern”

Review highlights

Location

95/100
24 reviews

Great location with excellent sightseeing.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

94/100
7 reviews

Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

89/100
19 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

88/100
20 reviews

Friendly service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Vibe

82/100
6 reviews

Awesome vibe.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

63/100
28 reviews

Clean rooms of a decent size with standard bathrooms.

“Excellent shower” “Broken air conditioner” “Dirty walls”

Comfort

50/100
15 reviews

Fair sized rooms, though noisy and uncomfortable.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Ranked top 70% by families, with a score of 82

Good to know

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

Review highlights

Location

96/100
6 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Value

84/100
4 reviews

Best value for money.

“Unbeatable rate” “Free dishes of tapas” “Amazing price”

Room

61/100
5 reviews

Room is all right.

“Excellent shower” “Broken air conditioner” “Spotlessly clean rooms”

Review highlights

Location

95/100
7 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Room

64/100
6 reviews

Room is all right.

“No hair dryer in the room” “Broken air conditioner” “Room is old and dated”

Good to know

  • Clean rooms

    “Spotlessly clean rooms” “Rooms were clean and modern”

  • Wonderful housekeeping

    “Wise cleaning” “Housekeeping staff works very hard”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Spacious bathroom

    “Shower was so roomy” “Big stall shower”

Review highlights

Location

98/100
141 reviews

Good location, close to public transport. Near to downtown with good options for sightseeing.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

96/100
160 reviews

Friendly and professional housekeepers.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Cleanliness

94/100
68 reviews

Clean hotel facilities. Clean rooms and bathrooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

86/100
60 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Vibe

85/100
40 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Bar

84/100
10 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Food

82/100
26 reviews

Great menu and overall dining experience.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Room

73/100
178 reviews

Medium sized, modern and clean rooms. Decent, well-sized bathrooms are very clean. Acceptably maintained rooms with mediocre beds and furniture. Poor A/C and no views to speak of.

“Excellent bed pillows” “Excellent shower” “Spotlessly clean rooms”

Amenities

68/100
32 reviews

Ugly grounds with average amenities. Nice building.

“Gorgeous buildings” “Modern interior” “Modern decor”

WiFi

57/100
14 reviews

Regular internet service.

“Excellent internet service” “Free Wi-fi” “Wi fi unreliable”

Ranked top 19% by couples, with a score of 85

Good to know

  • Noisy

    “Banging doors” “Noisey bars”

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

  • Modern Hotel

    “Modern furnishing” “Room was very modern and well appointed”

Review highlights

Location

98/100
23 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

92/100
5 reviews

Clean.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Service

89/100
14 reviews

Friendly service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

89/100
6 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Vibe

82/100
5 reviews

Awesome vibe. Modern Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Amenities

65/100
8 reviews

Average hotel building.

“Small internal courtyard which was so quiet” “Quiet 4th floor” “Old building”

Room

59/100
25 reviews

Average-sized rooms with alright beds.

“Broken air conditioner” “Spotlessly clean rooms” “Room was excellent”

Comfort

48/100
19 reviews

Beds are alright and rooms are moderately-sized but too noisy and comfort is lacking.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Ranked top 23% by solo travelers, with a score of 89

Good to know

  • Great room

    “Excellent bed pillows” “Excellent shower”

Review highlights

Room

66/100
6 reviews

Room is all right.

“No hair dryer in the room” “Broken air conditioner” “Room is old and dated”

Comfort

54/100
6 reviews

Comfortable.

“Shower was so roomy” “Broken air conditioner” “Very ugly and noisy renovation”

Review highlights

Location

96/100
9 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Room

66/100
7 reviews

Room is all right.

“Excellent nights sleep” “Excellent shower” “Broken air conditioner”

Comfort

56/100
5 reviews

Comfortable.

“Shower was so roomy” “Broken air conditioner” “Very ugly and noisy renovation”

Review highlights

Room

66/100
4 reviews

Room is all right.

“Broken air conditioner” “Spotlessly clean rooms” “Excellent room there”

Good to know

  • Noisy

    “Banging doors” “Noisey bars”

  • Wonderful sightseeing

    “In the heart of the Plaza Mayor” “Location for sightseeing and metro just outside”

  • Clean rooms

    “Spotlessly clean rooms” “Rooms were clean and modern”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

Review highlights

Location

98/100
27 reviews

Great location with excellent sightseeing.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

94/100
9 reviews

Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Service

91/100
15 reviews

Friendly service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

88/100
18 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Value

85/100
13 reviews

Best value for money.

“Unbeatable rate” “Free dishes of tapas” “Amazing price”

Room

66/100
17 reviews

Rooms are tidy and of average size.

“Excellent nights sleep” “Excellent shower” “Broken air conditioner”

WiFi

63/100
5 reviews

Regular internet service.

“Excellent internet service” “Internet didn't work” “Wi fi unreliable”

Comfort

52/100
14 reviews

Noisy, moderately comfortable, and modestly sized rooms.

“Shower was so roomy” “Airconditioning didn't work” “Very ugly and noisy renovation”

Good to know

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Tasty breakfast

    “Buffet breakfast was very yummy” “I loved the breakfast buffet”

Review highlights

Location

97/100
13 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

90/100
8 reviews

Friendly service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

86/100
9 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Room

68/100
9 reviews

Room is all right.

“Excellent bed pillows” “Excellent shower” “Broken air conditioner”

Comfort

57/100
6 reviews

Comfortable.

“Shower was so roomy” “Very ugly and noisy renovation” “Room was very quiet and restful”

Good to know

  • Clean rooms

    “Spotlessly clean rooms” “Rooms were clean and modern”

  • Noisy

    “Banging doors” “Noisey bars”

  • Comfortable beds

    “Excellent bed pillows” “Excellent nights sleep”

Review highlights

Location

98/100
26 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

94/100
13 reviews

Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

91/100
18 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

89/100
17 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

86/100
6 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Room

61/100
33 reviews

Tidy rooms relatively well-kept and of moderate size with excellent beds.

“No hair dryer in the room” “Broken air conditioner” “Spotlessly clean rooms”

Comfort

53/100
18 reviews

Comfortable, reasonably large rooms with excellent beds, but noisy.

“Shower was so roomy” “Ac did not work” “Very ugly and noisy renovation”

Ranked top 42% by couples, with a score of 82

Good to know

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

Review highlights

Location

97/100
6 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Room

61/100
6 reviews

Room is all right.

“Excellent shower” “Broken air conditioner” “Dirty walls”

Comfort

50/100
4 reviews

Uncomfortable.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Review highlights

Location

96/100
8 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

90/100
5 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

88/100
10 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Room

64/100
7 reviews

Room is all right.

“No hair dryer in the room” “Broken air conditioner” “Dirty walls”

Good to know

  • Train station is close

    “Convenient to the train station” “Right near the train”

  • Friendly atmosphere

    “The hotel itself is welcoming” “Very enjoyable stay.”

  • Bad minibar

    “Fridge didn't work”

  • Unpleasant entrance area

    “Reception area needs to be updated” “Elevators could be a bit slow”

Review highlights

Location

96/100
50 reviews

Great location. Close to public transport and the train.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

94/100
10 reviews

Clean rooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Service

92/100
23 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

85/100
11 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Bar

84/100
10 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

75/100
26 reviews

Awesome vibe. Friendly atmosphere. Modern Hotel. Unpleasant entrance area.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

65/100
46 reviews

Bathrooms and room size are acceptable. Tidy, modern rooms with comfortable beds. Bad minibar.

“Broken air conditioner” “Spotlessly clean rooms” “Bathroom excellent”

Amenities

60/100
16 reviews

Okay buildings with a bad entrance area.

“Excellent facilities” “Modern interior” “Small internal courtyard which was so quiet”

Good to know

  • New rooms

    “Modern furnishing” “Room was very modern and well appointed”

  • Professional service

    “Staff was very knowledgable and friendly” “Professional Hotel”

  • Modern Hotel

    “Modern furnishing” “Room was very modern and well appointed”

  • Wonderful housekeeping

    “Wise cleaning” “Housekeeping staff works very hard”

Review highlights

Cleanliness

93/100
58 reviews

Clean hotel facilities. Clean rooms and bathrooms.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Location

92/100
356 reviews

Good location, close to public transport. Great excursions and sightseeing. Poor access to parking.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

90/100
107 reviews

Tasty , yet expensive breakfasts.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

89/100
330 reviews

Great housekeeping with friendly and professional service, but mediocre reception.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Food

85/100
50 reviews

Great menu and overall dining experience.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Bar

81/100
25 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

78/100
91 reviews

Awesome vibe. Modern Hotel. Unpleasant entrance area. Friendly atmosphere. Stylish Hotel. Luxurious Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

63/100
423 reviews

Acceptably maintained rooms with mediocre beds and furniture. Spacious, tidy, modern rooms. Decent, well-sized bathrooms are very clean. Substandard bathrooms, televisions, and air conditioning. Bad view.

“Excellent bed pillows” “No hair dryer in the room” “Broken air conditioner”

WiFi

58/100
27 reviews

Regular internet service.

“Excellent internet service” “Wi-Fi was quick” “Internet was a little slow”

Ranked top 7% by couples, with a score of 86

Good to know

  • Unpleasant entrance area

    “Reception area needs to be updated” “Elevators could be a bit slow”

  • Poor access to parking

    “Car parking expensive” “No garage”

  • Bar is awesome

    “Complimentary champagne upon arrival” “Bottle of wine for free”

  • Clean rooms

    “Spotlessly clean rooms” “Rooms were clean and modern”

Review highlights

Location

90/100
89 reviews

Good location, close to public transport. Poor access to parking.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Breakfast

86/100
25 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Food

86/100
8 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Service

83/100
59 reviews

Great housekeeping with friendly and professional service, but mediocre reception.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Bar

79/100
5 reviews

Bar is awesome.

“Complimentary champagne upon arrival” “Bottle of wine for free” “Nespresso coffee which is awesome”

Vibe

77/100
25 reviews

Awesome vibe. Modern Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

65/100
104 reviews

Beds and room-maintenance are OK, but A/C is lacking. Modern, clean rooms of a decent size with OK bathrooms.

“No hair dryer in the room” “Broken air conditioner” “Worst hotel room”

WiFi

54/100
6 reviews

Regular internet service.

“Excellent internet service” “Excellent Wi-Fi” “Wi fi unreliable”

Comfort

50/100
64 reviews

Uncomfortable, with too much noise and bad A/C. Average-sized rooms with alright beds.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Ranked top 12% by solo travelers, with a score of 83

Good to know

  • Bad air conditioning

    “Broken air conditioner” “Broken air conditioning”

  • New rooms

    “Modern furnishing” “Room was very modern and well appointed”

  • Modern Hotel

    “Modern furnishing” “Room was very modern and well appointed”

  • Spacious rooms

    “Shower was so roomy” “Rooms were comfy and spacious”

Review highlights

Location

97/100
31 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Cleanliness

92/100
5 reviews

Clean.

“Spotlessly clean rooms” “Rooms were clean and modern” “Room was immaculately clean”

Breakfast

90/100
11 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Service

87/100
29 reviews

Reception is average, but service is professional.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Vibe

77/100
11 reviews

Awesome vibe. Modern Hotel.

“The hotel itself is welcoming” “Amazing lobby” “Enjoyed the nice atmosphere”

Room

51/100
54 reviews

Acceptably kept up rooms with shoddy A/C. Decent bathrooms and beds in average sized rooms. New rooms.

“Broken air conditioner” “Dirty walls” “Worst hotel room”

Comfort

43/100
30 reviews

Uncomfortable, with too much noise and bad A/C. Average-sized rooms with alright beds.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Ranked top 6% by families, with a score of 90

Good to know

  • Delicious food

    “Fabulous dinner” “Free dishes of tapas”

  • Professional service

    “Staff was very knowledgable and friendly” “Professional Hotel”

  • Friendly service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Tasty breakfast

    “Buffet breakfast was very yummy” “I loved the breakfast buffet”

Review highlights

Location

96/100
21 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

92/100
21 reviews

Service is professional and friendly.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Breakfast

86/100
7 reviews

Tasty breakfast.

“Buffet breakfast was very yummy” “I loved the breakfast buffet” “Breakfasts are delicious and luxurious”

Food

85/100
6 reviews

Delicious food.

“Fabulous dinner” “Free dishes of tapas” “Fruits and juices were nice”

Value

83/100
7 reviews

Best value for money.

“Unbeatable rate” “Free dishes of tapas” “Amazing price”

Room

63/100
25 reviews

Decent bathrooms and room maintenance.

“Broken air conditioner” “Bathroom excellent” “Room is old and dated”

Comfort

50/100
10 reviews

Uncomfortable.

“Broken air conditioner” “Very ugly and noisy renovation” “Rooms are tiny”

Ranked top 25% by business travelers, with a score of 80

Good to know

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

Review highlights

Location

97/100
7 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

91/100
5 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Room

57/100
6 reviews

Room is all right.

“No hair dryer in the room” “Broken air conditioner” “Rooms are tiny”

Review highlights

Location

97/100
18 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

88/100
9 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Room

66/100
15 reviews

Average sized rooms.

“Broken air conditioner” “Excellent rooms” “Bathroom excellent”

Comfort

52/100
8 reviews

Somewhat comfortable and acceptably sized rooms.

“Shower was so roomy” “Very ugly and noisy renovation” “Air conditioning didn't work properly”

Ranked top 46% by couples, with a score of 88

Good to know

  • Fantastic service

    “Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly”

  • Great location

    “Hotel location is excellent” “Amazing tapas bars”

Review highlights

Location

97/100
12 reviews

Great location.

“Hotel location is excellent” “Amazing tapas bars” “Location is superb”

Service

91/100
6 reviews

Fantastic service.

“Hotel reception was very apologetic and helpful” “Staff was very knowledgable and friendly” “Excellent desk staff”

Room

65/100
10 reviews

Average sized rooms.

“Excellent bed pillows” “No hair dryer in the room” “Broken air conditioner”

Comfort

52/100
6 reviews

Somewhat comfortable and acceptably sized rooms.

“Shower was so roomy” “Airconditioning didn't work” “Very ugly and noisy renovation”

Review Semantics by TrustYou

Customer Reviews of Regina

4.5 out of 5.Based on 2706 guest reviews, Very Good

Details / Other Expenses

Meeting Rooms:0
Policies / Expenses

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